📌 Core Information
🔹 Job Title: Praktikant:in Customer Operations & Brand Communication (m/f/d)
🔹 Company: Flix
🔹 Location: Berlin
🔹 Job Type: Internship
🔹 Category: Customer Operations & Brand Communication
🔹 Date Posted: April 16, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Processing, optimizing, and strategically developing group offers at FlixTrain
- Analyzing data related to group bookings and using insights to improve customer offerings
- Exploring new marketing opportunities to enhance the customer experience
- Developing and maintaining content for the FlixTrain website
- Supporting the implementation and creation of marketing campaigns in close collaboration with relevant teams
ASSUMPTION: This role requires a strong focus on data analysis and strategic thinking to drive improvements in the group booking process and customer communication.
📋 Key Responsibilities
✅ Process, optimize, and strategically develop group offers at FlixTrain
✅ Analyze data related to group bookings, create reports, and adapt findings to improve the customer offering
✅ Explore new marketing opportunities to further develop and expand the group offering sustainably
✅ Develop and maintain content for the FlixTrain website to optimize the customer experience
✅ Support the implementation and creation of marketing campaigns for FlixTrain in close collaboration with relevant teams
ASSUMPTION: This role requires strong analytical skills, attention to detail, and the ability to work well within a team to deliver high-quality results.
🎯 Required Qualifications
Education: Enrolled student in Business Administration, Marketing, or a similar sales-focused program
Experience: Previous experience in the transport industry or sales is beneficial but not required
Required Skills:
- Strong communication and interpersonal skills
- Excellent analytical skills and attention to detail
- Proficient in Microsoft programs and willingness to learn new software/IT tools
- Fluency in German and English
Preferred Skills:
- Experience in the transport industry or sales
- Programming and automation skills
ASSUMPTION: Successful candidates will have a strong academic background, excellent communication skills, and a keen eye for detail.
💰 Compensation & Benefits
Salary Range: Internships in Germany typically range from €1,000 to €1,500 per month, depending on the company and the candidate's qualifications. Flix offers competitive compensation for interns.
Benefits:
- 12 free Flix Gutscheine + 12 Rabattgutscheine for friends and family
- Up to 60 days of remote work per year, depending on the role
- Hybrid work model, offering flexibility to balance work and life
- Access to confidential counseling, courses, and stress management measures for the intern and up to four family members
- Language courses, training, and expert sessions to develop skills
- Mentoring program to connect with experienced colleagues and accelerate career growth
Working Hours: Full-time (40 hours per week) with flexible scheduling
ASSUMPTION: The salary range provided is an estimate based on industry standards for internships in Germany. The actual salary may vary depending on the candidate's qualifications and the company's internal policies.
📌 Applicant Insights
🔍 Company Context
Industry: Flix operates in the software development and travel technology sectors, focusing on affordable and sustainable travel options for passengers worldwide.
Company Size: Flix has 1,001-5,000 employees, providing a mid-sized company environment with ample opportunities for growth and development.
Founded: Flix was founded in 2011 and has since grown into a global travel tech leader, offering services in 40+ countries through its brands FlixBus, FlixTrain, Greyhound, and Kamil Koç.
Company Description:
- Flix is a global travel tech leader providing sustainable and affordable travel options to more than 80 million yearly travelers in 40+ countries through its brands
- Flix uses innovative solutions to enable comfortable, sustainable, and affordable travel worldwide by combining network planning, marketing, and pricing
- Flix creates a travel experience tailored to passengers' needs and connects travelers with local business partners providing transportation, ensuring a modern fleet that adheres to the highest safety standards
Company Specialties:
- Intercity Buses
- Comfort
- Europa
- Italia
- Green Travel
- Startup
- Public Transport
- Long-Distance Coaches
- Travel-Tech
- Sustainability
- Innovation
- Technology
- Software Development
Company Website: https://global.flixbus.com/
ASSUMPTION: Flix is a rapidly growing company with a strong focus on innovation and sustainability, offering exciting opportunities for interns to contribute to its mission.
📊 Role Analysis
Career Level: Entry-level (Intern)
Reporting Structure: The intern will report directly to the Customer Operations & Brand Communication team at FlixTrain.
Work Arrangement: This role is a hybrid position, offering a combination of on-site and remote work, with up to 60 days of remote work per year, depending on the role.
Growth Opportunities:
- Gain practical experience in customer operations and brand communication within the travel industry
- Develop analytical, communication, and project management skills
- Build a professional network within the company and the industry
- Potential full-time employment opportunities after the internship, depending on performance and business needs
ASSUMPTION: This internship offers a unique opportunity for students to gain hands-on experience in a dynamic and growing industry, with the potential for long-term career growth.
🌍 Location & Work Environment
Office Type: Flix's Berlin office is a modern, collaborative workspace designed to foster creativity and productivity.
Office Location(s): Karl-Liebknecht-Str. 33, Berlin, 10178, DE
Geographic Context:
- Berlin is a vibrant, multicultural city with a thriving tech industry and a strong focus on sustainability
- The city offers a high quality of life, with numerous cultural attractions, green spaces, and a diverse food scene
- Berlin is well-connected by public transportation, making it easy to commute to the Flix office
Work Schedule: Full-time (40 hours per week) with flexible scheduling
ASSUMPTION: Berlin provides an exciting and dynamic environment for interns, with ample opportunities for personal and professional growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission through the Flix careers portal
- Phone or video screening to assess communication skills and cultural fit
- On-site or virtual interview with the hiring manager and/or team members to discuss the role and the candidate's qualifications
- Background check and reference verification
Key Assessment Areas:
- Communication skills and language proficiency
- Analytical skills and problem-solving abilities
- Cultural fit and alignment with Flix's values
- Enthusiasm for the role and the company's mission
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your enthusiasm for the role and the company's mission in your application materials
- Prepare for the interview by researching Flix's business and the travel industry, and be ready to discuss your ideas for improving the group booking process and customer communication
ATS Keywords: Customer Operations, Brand Communication, Data Analysis, Content Development, Marketing Campaigns, Communication Skills, Interpersonal Skills, Analytical Skills, Detail Orientation, Microsoft Programs, Programming, Automation, German Language, English Language
ASSUMPTION: The application process for this internship is competitive, and candidates should be prepared to demonstrate their skills and enthusiasm for the role throughout the interview process.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data analysis tools (e.g., Excel, Google Analytics)
- Content management systems (e.g., WordPress, Drupal)
- Marketing automation tools (e.g., Mailchimp, HubSpot)
ASSUMPTION: Familiarity with these tools is beneficial but not required. Interns will receive training and support to develop their skills in these areas.
👔 Cultural Fit Considerations
Company Values:
- Sustainability: Flix is committed to driving affordable and sustainable travel for everyone
- Innovation: Flix encourages creativity and continuous improvement to stay ahead in the competitive travel industry
- Customer Focus: Flix prioritizes the needs and preferences of its customers to deliver exceptional travel experiences
Work Style:
- Collaborative: Flix fosters a team-oriented work environment, with regular communication and knowledge-sharing
- Adaptable: Flix values employees who can adapt to change and embrace new challenges
- Results-driven: Flix expects interns to take ownership of their projects and deliver high-quality results
Self-Assessment Questions:
- Do you share Flix's commitment to sustainability and innovation?
- Are you comfortable working in a collaborative, adaptable, and results-driven environment?
- Do you have strong communication skills and the ability to work well within a team?
ASSUMPTION: Successful candidates will demonstrate a strong alignment with Flix's values and a willingness to embrace the company's work style.
⚠️ Potential Challenges
- The internship may require working with large datasets and performing complex analyses, which can be challenging for those without strong analytical skills
- The role may involve tight deadlines and high-pressure situations, requiring strong time management and organizational skills
- The internship is based in Berlin, which may present challenges for candidates who are not familiar with the city or the German language
- The role may require occasional travel to other Flix locations, which can be demanding for those with personal or family commitments
ASSUMPTION: These challenges can be overcome with strong communication, time management, and organizational skills, as well as a willingness to adapt and learn in a dynamic work environment.
📈 Similar Roles Comparison
- This role is unique to FlixTrain, focusing on group bookings and customer communication within the rail sector
- Similar roles in the travel industry may focus on different modes of transportation, such as buses or airlines, or have a broader scope, such as customer service or sales
- Career progression in this role may lead to positions in customer operations, brand management, or other related fields within the travel industry
ASSUMPTION: This role offers a unique opportunity to gain specialized experience in group bookings and customer communication within the rail sector, with potential for career growth in related fields.
📝 Sample Projects
- Analyzing group booking data to identify trends and opportunities for improvement
- Developing and implementing a marketing campaign to promote FlixTrain's group booking services
- Creating and maintaining content for the FlixTrain website to optimize the customer experience
ASSUMPTION: These projects are designed to provide interns with hands-on experience in customer operations and brand communication, with the opportunity to make a meaningful impact on FlixTrain's group booking services.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role fit into the broader organizational structure, and how does it contribute to FlixTrain's overall success?
- What opportunities are there for professional development and growth within the company?
- How does Flix support work-life balance for its interns?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
ASSUMPTION: These questions are designed to help candidates better understand the role, the company, and the opportunities for professional growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Flix careers portal
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare for the interview by researching Flix's business and the travel industry, and be ready to discuss your ideas for improving the group booking process and customer communication
- Follow up with the hiring manager after the interview to express your enthusiasm for the role and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
