📌 Core Information
🔹 Job Title: Principal Product Manager, Customer Growth
🔹 Company: Red Hat
🔹 Location: Seattle, WA
🔹 Job Type: Hybrid (On-site Tue-Wed, Remote rest of the week)
🔹 Category: Product Management
🔹 Date Posted: June 26, 2025
🔹 Experience Level: 8+ years
🔹 Remote Status: Hybrid
🚀 Job Overview
Key aspects of this role include:
- Driving customer growth by converting website visitors to Redfin customers
- Collaborating cross-functionally to merchandise Redfin services and streamline checkout flows
- Building and executing product roadmaps to achieve business results
- Influencing executives and entry-level employees across multiple functions
- Working with ambiguity and complexity to simplify and drive action
ASSUMPTION: This role requires a high degree of strategic thinking, cross-functional collaboration, and the ability to thrive in an environment with many layers of risk and ambiguity.
📋 Key Responsibilities
✅ Build a vision and product strategy, driving cross-functional alignment
✅ Forge roadmaps, requirements, and product designs, setting concrete goals
✅ Work with stakeholders to build a cohesive experience and drive business results
✅ Define and execute on the product roadmap, rallying cross-functional teams to ship world-class products
✅ Influence engineering leaders on technical directions that have strategic impact
✅ Dive deep into data with analysts to offer critical insights and execute on product improvements
✅ Effectively communicate progress, outcomes, and recommendations to executives
✅ Improve the company’s best practices and mechanisms as a senior Product leader
ASSUMPTION: This role involves a high level of autonomy and requires strong decision-making skills, as well as the ability to work effectively with diverse teams.
🎯 Required Qualifications
Education: Bachelor's degree or equivalent experience, preferably with an MBA
Experience: 8+ years of Product Management experience working with a team to build and deliver new products or experiences
Required Skills:
- Proven ability to influence executives and entry-level employees alike across multiple functions
- Deep customer empathy and ability to listen to users, understand their problems, and develop intuitive solutions
- Track record of working on innovative problems that are ambiguous at the outset, simplifying complexity into something actionable
- Great communication skills, with the ability to distill complex problems into essential elements and clearly communicate vision to the team and executives
- Analytical mindset, data-driven at core, and not afraid of rolling up sleeves to take on complicated analysis
Preferred Skills:
- Experience in the real estate industry
- Familiarity with agile methodologies
ASSUMPTION: While not explicitly stated, experience in the real estate industry or familiarity with agile methodologies would be beneficial but not required for this role.
💰 Compensation & Benefits
Salary Range: $184,200 - $275,800 per year (AI-estimated based on experience level and location)
Benefits:
- Competitive compensation with bonuses and stock grants
- Generous benefits, including three weeks of paid vacation, medical, dental, and vision insurance, and fully paid family leave
- Amazingly smart and fun teammates, and a management team invested in your growth and success
- Great work environment with free food and snacks, happy hours, game nights, and hackathons
Working Hours: Full-time, with flexible work hours and remote work options
ASSUMPTION: The salary range provided is an AI-estimate based on the role, experience level, and location. Actual compensation may vary based on individual qualifications, market finances, and other operational business needs.
📌 Applicant Insights
🔍 Company Context
Industry: Red Hat is a leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, hybrid cloud, edge, and Kubernetes technologies.
Company Size: Red Hat has 10,001+ employees, providing a large and diverse work environment with ample opportunities for growth and collaboration.
Founded: 1993, with a rich history in open source technology and a strong commitment to community engagement.
Company Description:
- Red Hat is the world’s leading provider of enterprise open source solutions
- Uses a community-powered approach to deliver high-performing technologies
- Hires creative, passionate people who are ready to contribute their ideas and make an impact
Company Specialties:
- Cloud computing
- Hybrid cloud management
- Linux
- Open source
- Virtualization
- Storage
- Middleware
- Containers
- Mobile
- OpenStack
Company Website: http://www.redhat.com
ASSUMPTION: Red Hat's focus on open source technology and community engagement creates a unique work environment that values collaboration, innovation, and continuous learning.
📊 Role Analysis
Career Level: Senior-level role with significant autonomy and influence
Reporting Structure: This role reports directly to the Senior Director of Product Management, Customer Growth
Work Arrangement: Hybrid role, requiring employees to work from headquarters in Seattle, WA every Tuesday and Wednesday, and remote all other days
Growth Opportunities:
- Potential to influence the overall direction of Redfin's customer growth strategy
- Opportunities to mentor and develop junior product managers
- Chance to work on high-impact projects that directly influence Redfin's profitability
ASSUMPTION: This role offers significant growth opportunities for the right candidate, with the potential to make a substantial impact on Redfin's overall success.
🌍 Location & Work Environment
Office Type: Hybrid, with on-site work required in Seattle, WA every Tuesday and Wednesday
Office Location(s): Redfin HQ, Seattle, WA
Geographic Context:
- Seattle, WA is a vibrant, tech-centric city with a strong job market and diverse cultural scene
- Redfin's headquarters is located in the Redfin WA - Seattle HQ, offering a modern and collaborative work environment
- The Pacific Northwest region is known for its natural beauty, with easy access to outdoor activities and recreational opportunities
Work Schedule: Full-time, with flexible work hours and remote work options
ASSUMPTION: The hybrid work arrangement offers a good balance between on-site collaboration and remote flexibility, allowing employees to enjoy the best of both worlds.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a member of the HR team
- Technical assessment or case study
- On-site or video interview with the hiring manager and team members
- Final interview with senior leadership
Key Assessment Areas:
- Problem-solving skills and ability to work with ambiguity
- Cross-functional collaboration and communication skills
- Strategic thinking and vision development
- Analytical skills and data-driven decision-making
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills, cross-functional collaboration, and strategic thinking
- Be ready to discuss your experience with data analysis and your ability to articulate complex issues in a simple way
ATS Keywords: Product Management, Customer Growth, Cross-Functional Collaboration, Strategic Planning, Roadmap Development, Stakeholder Management, Technical Influence, Problem Solving, Market Analysis, User Experience, Leadership, Innovation, Agile Methodologies, Metrics Tracking
ASSUMPTION: Redfin's application process is designed to assess candidates' problem-solving skills, cross-functional collaboration, strategic thinking, and data-driven decision-making abilities.
🛠️ Tools & Technologies
- Product management tools (e.g., Asana, JIRA, Trello)
- Data analysis tools (e.g., Google Analytics, SQL, Tableau)
- Collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: The specific tools and technologies used in this role may vary depending on Redfin's internal processes and the candidate's preferences and expertise.
👔 Cultural Fit Considerations
Company Values:
- Customer-obsessed
- Inventive
- Collaborative
- Accountable
- Inclusive
Work Style:
- Data-driven and analytical
- Collaborative and cross-functional
- Innovative and problem-solving-oriented
- Customer-focused and user-centric
Self-Assessment Questions:
- Do you have a proven track record of driving customer growth through innovative product strategies?
- Are you comfortable working in a cross-functional environment and collaborating with various teams to achieve business results?
- Do you thrive in an environment with ambiguity and complexity, and can you simplify and drive action?
ASSUMPTION: Redfin values candidates who are customer-obsessed, inventive, collaborative, accountable, and inclusive, with a strong focus on data-driven decision-making and customer-centric product development.
⚠️ Potential Challenges
- Working with ambiguity and complexity to simplify and drive action
- Balancing iterative experiments and bigger bets with many layers of risk and ambiguity
- Influencing executives and entry-level employees alike across multiple functions
- Managing tradeoffs and driving business results in a cross-functional environment
ASSUMPTION: This role presents unique challenges that require strong problem-solving skills, strategic thinking, and the ability to work effectively with diverse teams.
📈 Similar Roles Comparison
- This role is more strategic and focused on driving customer growth than other product management roles within Redfin
- Unlike other product management roles, this position requires a high degree of cross-functional collaboration and influence
- Career progression in this role may lead to senior leadership positions within Redfin's product management organization
ASSUMPTION: This role is unique within Redfin's product management organization, offering a high degree of strategic influence and cross-functional collaboration.
📝 Sample Projects
- Developing and executing a product roadmap to drive customer growth through targeted website merchandising and checkout flow optimization
- Conducting user research and market analysis to identify opportunities for improving Redfin's service offerings and benefits
- Collaborating with stakeholders across businesses to build a cohesive customer experience and drive business results
ASSUMPTION: These sample projects illustrate the strategic and cross-functional nature of this role, requiring strong problem-solving skills, data-driven decision-making, and effective communication.
❓ Key Questions to Ask During Interview
- Can you describe the current state of Redfin's customer growth strategy, and how this role fits into that vision?
- How does this role collaborate with other teams within Redfin, and what are the key priorities for the first 90 days?
- What are the biggest challenges facing Redfin's customer growth strategy, and how can this role help address them?
- How does Redfin support the professional development and growth of its product managers?
- What is the work environment like at Redfin, and how does this role contribute to the company's culture?
ASSUMPTION: These interview questions are designed to help candidates better understand the role's strategic context, key priorities, and the work environment at Redfin.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills, cross-functional collaboration, and strategic thinking
- Be ready to discuss your experience with data analysis and your ability to articulate complex issues in a simple way
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
