📌 Core Information
🔹 Job Title: Product Content Designer
🔹 Company: LendingTree
🔹 Location: Charlotte, NC, United States
🔹 Job Type: Hybrid (3 days in-office, Tue-Wed-Thu)
🔹 Category: Design
🔹 Date Posted: May 5, 2025
🔹 Experience Level: Mid-level (2-5 years)
🔹 Remote Status: On-site (Charlotte, NC office)
🚀 Job Overview
Key aspects of this role include:
- Crafting clear, concise, and user-friendly content for customer acquisition experiences
- Collaborating with cross-functional teams to design engaging and intuitive user experiences
- Participating in product discovery to identify content needs and define content strategy
- Engaging in user research and usability testing to iterate on content based on user feedback
- Maintaining a consistent tone of voice for the LendingTree brand and adhering to copy guidelines
ASSUMPTION: This role requires a strong balance of creativity and analytical thinking, with a focus on user-centered design and collaboration.
📋 Key Responsibilities
✅ Craft clear, concise, and user-friendly content primarily for, but not limited to, our customer acquisition experiences
✅ Collaborate with cross-functional teams to design engaging and intuitive user experiences, ensuring content aligns with our tone, user needs, product goals, and regulatory requirements
✅ Participate in the product discovery process to identify content needs, define content strategy, and create content that enhances user experience
✅ Engage in user research and usability testing to understand user responses to content, iterating based on feedback to improve clarity and engagement
✅ Understand business priorities together with user needs to create impactful experiences
✅ Work closely with product designers in Figma
✅ Maintain a consistent tone of voice for the LendingTree brand and adhere to copy guidelines
✅ Participate in review sessions, offering constructive feedback to peers while also effectively presenting your projects to the design and content teams
ASSUMPTION: This role involves a high degree of collaboration and requires strong communication skills to work effectively with various teams.
🎯 Required Qualifications
Education: Bachelor's degree in English, Journalism, Communications, or a related field (or equivalent experience)
Experience: 3+ years of professional writing experience, with a focus on UX content design
Required Skills:
- Strong product writing experience and experience collaborating in Figma
- Excellent interpersonal skills and significant experience working cross-functionally
- Ability to understand business objectives and proactively contribute strategic ideas
- Ability to work in a fast-paced team environment and juggle multiple projects at once
- Detail-oriented and organized
Preferred Skills:
- Experience writing for financial brands
- Knowledge of accessibility rules and principles
ASSUMPTION: While experience in the financial industry is a plus, the most important qualifications are strong writing skills, a user-centered mindset, and the ability to collaborate effectively.
💰 Compensation & Benefits
Salary Range: $70,000 - $90,000 per year (based on industry standards for mid-level UX content designers in Charlotte, NC)
Benefits:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Tuition reimbursement
Working Hours: Full-time, Monday-Friday, 8:30 AM - 5:30 PM (with flexibility for remote work on non-office days)
ASSUMPTION: The salary range is an estimate based on market research and may vary depending on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: LendingTree operates in the competitive financial services industry, focusing on mortgage, personal loans, credit cards, student loans, auto loans, and insurance.
Company Size: LendingTree is a mid-sized company with 184 employees, providing a dynamic and collaborative work environment.
Founded: LendingTree was founded in 1996 by CEO Doug Lebda, with a mission to help consumers comparison shop and get a great deal on their mortgages.
Company Description:
- LendingTree is the #1 online marketplace in the US for consumers to comparison shop for various financial products.
- The company facilitates over 65 million loan requests annually and has established relationships with millions of customers through its My LendingTree portal.
- LendingTree is publicly traded (TREE), financially sound, and recognized for its aggressive growth and commitment to helping consumers save money.
Company Specialties:
- Mortgage comparison shopping
- Personal loans, credit cards, student loans, and auto loans
- Insurance comparison shopping
- Customer acquisition and engagement
Company Website: LendingTree.com
ASSUMPTION: LendingTree's focus on consumer advocacy and competitive market positioning makes it an attractive employer for individuals passionate about helping consumers make informed financial decisions.
📊 Role Analysis
Career Level: Mid-level (2-5 years of experience)
Reporting Structure: This role reports directly to the Senior Manager of Content Design.
Work Arrangement: Hybrid (3 days in-office, Tue-Wed-Thu) with flexibility for remote work on non-office days.
Growth Opportunities:
- Advancement to Senior Content Designer or similar roles within the content design team
- Expansion into related fields, such as UX writing or content strategy
- Potential leadership opportunities as the company continues to grow
ASSUMPTION: This role offers opportunities for professional growth and development within LendingTree's expanding content design team.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspace with an open floor plan
Office Location(s): Charlotte, NC (157 Yesler Way, Suite 100)
Geographic Context:
- Charlotte, NC is the largest city in the state and the 17th-most populous city in the United States.
- The city offers a mix of urban and suburban living, with a variety of neighborhoods and amenities.
- Charlotte has a humid subtropical climate, with mild winters and hot, humid summers.
Work Schedule: Monday-Friday, 8:30 AM - 5:30 PM (with flexibility for remote work on non-office days)
ASSUMPTION: Charlotte, NC provides a vibrant and dynamic work environment, with a diverse range of cultural, recreational, and culinary experiences.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the hiring manager
- Portfolio review and writing exercise
- In-person or virtual interview with the content design team
- Final interview with the senior manager
Key Assessment Areas:
- Writing samples and portfolio quality
- Understanding of UX content design principles
- Collaboration and communication skills
- Alignment with LendingTree's brand voice and tone
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Include a portfolio of your best work, showcasing your range and versatility as a content designer.
- Prepare for the writing exercise by familiarizing yourself with LendingTree's brand voice and tone.
- Research LendingTree's products and services to demonstrate your understanding of the company and its mission.
ATS Keywords: UX content design, user experience, user research, usability testing, Figma, collaboration, cross-functional teams, financial writing, customer acquisition
ASSUMPTION: LendingTree's hiring process is designed to assess candidates' skills, experience, and cultural fit, with a focus on finding the best fit for both the company and the individual.
🛠️ Tools & Technologies
- Figma (for design and collaboration)
- Google Workspace (for communication and collaboration)
- Confluence and Jira (for project management)
ASSUMPTION: LendingTree uses industry-standard tools and technologies to facilitate collaboration and streamline workflows.
👔 Cultural Fit Considerations
Company Values:
- Consumer-focused
- Collaborative
- Innovative
- Accountable
- Passionate
Work Style:
- Dynamic and fast-paced
- Collaborative and team-oriented
- Results-driven and accountable
- Adaptable and open to feedback
Self-Assessment Questions:
- Do you have a strong portfolio demonstrating diverse UX content design skills?
- Are you comfortable working in a fast-paced, collaborative environment and juggling multiple projects at once?
- Can you incorporate feedback from a diverse set of stakeholders with professionalism and flexibility?
ASSUMPTION: LendingTree values candidates who are passionate about helping consumers, collaborative, and adaptable to a dynamic work environment.
⚠️ Potential Challenges
- Managing multiple projects and deadlines in a fast-paced environment
- Balancing user needs with business priorities and regulatory requirements
- Adapting to a hybrid work arrangement, with a mix of in-office and remote work
- Working in a highly competitive market, with a focus on continuous improvement and innovation
ASSUMPTION: These challenges are inherent to the role and the industry, and successful candidates will be able to navigate them effectively.
📈 Similar Roles Comparison
- Unlike related roles, this position requires a strong balance of creativity and analytical thinking, with a focus on user-centered design and collaboration.
- In the competitive financial services industry, LendingTree prioritizes consumer advocacy and innovation.
- Career progression in content design may lead to roles such as Senior Content Designer, UX Writer, or Content Strategist.
ASSUMPTION: This role offers unique opportunities and challenges compared to related positions in the industry.
📝 Sample Projects
- Redesigning customer acquisition flows to improve user engagement and conversion rates
- Developing a content style guide to ensure consistency across LendingTree's products and services
- Collaborating with cross-functional teams to launch a new product or feature, from user research to post-launch optimization
ASSUMPTION: These sample projects illustrate the range of responsibilities and opportunities available in this role.
❓ Key Questions to Ask During Interview
- Can you describe the content design team's structure and how this role fits within it?
- How does LendingTree approach user research and usability testing, and how will this role contribute to those processes?
- What are the most significant challenges facing the content design team, and how can this role help address them?
- How does LendingTree support the professional growth and development of its content design team members?
- What is the company's long-term vision for its content design team, and how does this role contribute to that vision?
ASSUMPTION: These questions are designed to help candidates better understand the role, the team, and the company's long-term vision.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through LendingTree's careers page
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare a portfolio of your best work, showcasing your range and versatility as a content designer
- Research LendingTree's products and services to demonstrate your understanding of the company and its mission
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
