Product Operations Manager

Job Title: Product Operations Manager

Company: Harvey

Location: San Francisco, California, United States

Job Type: Full-time

Category: ⚙️ Marketing Operations

🚀 Job Overview

As a Product Operations Manager at Harvey, you will be the backbone of the company's product development lifecycle. You will play a pivotal role in establishing cross-functional processes and systems that enhance collaboration and ensure seamless product launches. Your responsibilities will span feedback collection, idea generation, alpha testing, and product roadmap planning, driving alignment and maximizing impact across the organization.

📋 Key Responsibilities

• Develop and maintain scalable processes to enhance cross-functional collaboration and ensure seamless product launches.
• Build systems to aggregate, analyze, and prioritize customer feedback, driving actionable insights for the product roadmap.
• Oversee launch calendars to ensure timely and impactful product rollouts, collaborating with marketing, sales, and product teams.
• Facilitate roadmap planning by coordinating inputs from key stakeholders, ensuring transparency and alignment.
• Design and manage alpha testing programs, gathering feedback to inform product refinement and readiness for broader release.
• Monitor and optimize operational workflows to ensure agility and scalability as the company grows.

🎯 Required Qualifications

Education: Not specified

Experience: 3–7+ years in Product Operations, Product Management, or a related field, ideally within a tech or SaaS environment.

Skills:

• Proven ability to develop and implement scalable processes
• Strong organizational and project management skills
• Excellent communication and stakeholder management abilities
• Analytical mindset with a data-driven approach to decision-making
• Familiarity with product management and collaboration tools such as JIRA, Confluence, Trello, or similar platforms

💰 Compensation & Benefits

Salary Range: Not specified

Benefits: Not specified

Industry Comparison: ASSUMPTION: The compensation for this role is likely competitive within the tech and SaaS industry, given the company's strong market position and growth trajectory.

🔍 Company Context

Industry Position: Harvey is a secure AI platform for professionals in law, tax, and finance that augments productivity and automates complex workflows. The company has found strong product-market fit and is scaling rapidly.

Company Size: ASSUMPTION: Based on the details provided, Harvey appears to be a growing and well-resourced startup, having raised over $200 million from strategic investors.

Company Stage: ASSUMPTION: Harvey is likely in a high-growth, scaling stage, as evidenced by its rapid revenue growth and aggressive hiring.

📊 Role Analysis

Career Level: This role is likely at the mid-to-senior level, given the 3-7+ years of required experience.

Reporting Structure: ASSUMPTION: The Product Operations Manager will likely report to a product or operations leader, with the ability to collaborate cross-functionally with teams like marketing, sales, and product development.

Team Size/Composition: ASSUMPTION: The Product Operations team is likely a growing function within the company, with the potential to lead and expand a team in the future.

Growth Opportunities: This role provides the opportunity to establish scalable processes and systems, which could lead to increased responsibility and career advancement within the product or operations functions.

🌍 Location & Work Environment

Office Type: ASSUMPTION: Based on the company's growth stage and industry, the role is likely a hybrid or in-office position, though the specific work arrangement is not specified.

Geographic Context: San Francisco is a major tech hub, offering access to a large talent pool and potential industry connections.

Work Schedule: ASSUMPTION: The work schedule is likely standard for a full-time role in the tech industry, with some flexibility.

Regional Considerations: ASSUMPTION: The high cost of living in the San Francisco Bay Area may be a factor to consider for some applicants.

💼 Interview & Application Insights

Typical Process: ASSUMPTION: The interview process may include a phone/video screening, technical or analytical assessments, and a series of in-person or virtual interviews with key stakeholders.

Key Assessment Areas: ASSUMPTION: Employers will likely evaluate candidates' abilities to develop and implement scalable processes, manage cross-functional collaboration, and drive data-driven decision-making.

Application Tips: ASSUMPTION: Applicants should highlight their experience in product operations, process improvement, and customer feedback management, as well as their strong organizational and communication skills.

ATS Keywords: ASSUMPTION: Relevant keywords to include in applications may include "product operations," "process management," "stakeholder alignment," "data analysis," and "product launches."

🛠️ Tools & Technologies

• JIRA
• Confluence
• Trello
• Other product management and collaboration tools

👔 Cultural Fit Considerations

Company Values: ASSUMPTION: Harvey likely values innovation, collaboration, and a commitment to delivering value to customers, as evidenced by its work with leading professional service providers.

Work Style: ASSUMPTION: The role is likely fast-paced and requires a self-starting, adaptable mindset to thrive in a rapidly growing startup environment.

Self-Assessment: Applicants should consider whether they enjoy building scalable processes, working cross-functionally, and driving data-driven decision-making in a dynamic, high-growth setting.

⚠️ Potential Challenges

ASSUMPTION: The Product Operations Manager role may involve juggling multiple priorities, coordinating with various stakeholders, and adapting to a rapidly evolving product roadmap, which could be demanding but rewarding for the right candidate.

📈 Similar Roles Comparison

ASSUMPTION: This Product Operations Manager role is similar to other product-focused operations or program management positions found in the tech and SaaS industries, with a focus on process development, cross-functional alignment, and product launch coordination.

📝 Sample Projects

ASSUMPTION: Example projects for this role may include:

• Designing and implementing a customer feedback management system to proactively collect, analyze, and prioritize customer input
• Developing a scalable launch process to ensure seamless coordination between product, marketing, and sales teams
• Facilitating roadmap planning sessions with key stakeholders to align on product priorities and timelines
• Designing and managing an alpha testing program to gather early feedback and refine product features

❓ Key Questions to Ask During Interview

• How does the Product Operations team collaborate with other cross-functional teams like Product, Marketing, and Sales?
• What are the key metrics or KPIs used to measure the success of the Product Operations function?
• Can you provide an example of a recent challenge the team faced in aligning stakeholders and how it was resolved?
• What are the company's plans for scaling the Product Operations function as the business grows?