Program Manager, Internal Communications

📌 Core Information

🔹 Job Title: Program Manager, Internal Communications

🔹 Company: Legacy Community Health

🔹 Location: Houston, TX

🔹 Job Type: Full-Time

🔹 Category: Health Care

🔹 Date Posted: May 2, 2025

🔹 Experience Level: Mid-Senior level

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing internal communications projects and providing weekly updates
• Developing and coordinating internal communications materials
• Assisting in the creation and distribution of the weekly internal newsletter
• Managing editorial calendars and ensuring alignment with other departments
• Providing support to the Senior Director of Internal Communications

ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously. It also necessitates excellent communication skills to effectively convey information to various stakeholders within the organization.

📋 Key Responsibilities

✅ Manage internal communications projects, providing weekly updates on project timelines and deliverables

✅ Assist in developing and coordinating internal communications materials for distribution by email, presentations, and the internal website

✅ Assist in the development/management of print content, graphics, and materials for internal events and observances

✅ Develop creative ways to promote company-wide information through the creation of new materials and campaigns

✅ Assist in the creation and distribution of the weekly internal newsletter, providing editorial and production design services as needed

✅ Manage the internal editorial calendars, working with Marketing and Public Affairs to ensure alignment on messaging of events, observances, and campaigns

✅ Research information, compile statistics, and gather various data to support internal requests for communications

✅ Maintain and organize Internal Communications resource library, including photo and video archives

✅ Develop polished presentations for internal clients related to Town Halls, Board Presentations, and ad-hoc requests from Executives

✅ Draft responses to general inquiries and Internal Communications inbox

✅ Assist staff with the planning and implementation for special meetings and/or events

✅ Maintain archives and inventory of all Internal Communications templates and help to communicate their availability within the organization

✅ Provide support to the Senior Director of Internal Communications as needed

✅ Perform other duties as assigned

ASSUMPTION: This role involves a mix of project management, content creation, and event coordination. It requires strong organizational skills, excellent communication, and the ability to multitask and prioritize effectively.

🎯 Required Qualifications

Education: Bachelor’s degree in communications or related field (Marketing, Advertising, and Journalism) is required

Experience: Five (5) years of work-related internal communications or marketing communications experience, preferably including some experience in marketing, digital marketing, public relations, community relations, and/or employee/internal communications environments is required

Required Skills:

• Proven experience in internal communications or a related field
• Strong project management skills
• Excellent written and verbal communication skills
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office Suite and other relevant software

Preferred Skills:

• Experience with graphic design software (e.g., Adobe Creative Suite)
• Knowledge of HTML and CSS
• Fluency in a second language

ASSUMPTION: While not explicitly stated, proficiency in Microsoft Office Suite and other relevant software is assumed to be a requirement for this role.

💰 Compensation & Benefits

Salary Range: $60,000 - $80,000 per year (Based on industry standards for a mid-level internal communications role in Houston, TX)

Benefits:

• Medical, Dental, and Vision insurance
• Long-Term Disability insurance
• Life insurance and AD&D
• 403(b) retirement plan
• Employee Assistance Plan
• Subsidized gym membership
• 24-hour travel assistance
• Paid Time Off
• PTO Exchange Program
• Company holidays (9 days + 1 floating day)
• Bereavement Leave
• And more

Working Hours: Full-time, Monday - Friday, 8:00 AM - 5:00 PM (with a one-hour lunch break)

ASSUMPTION: The salary range provided is an estimate based on industry standards for a mid-level internal communications role in Houston, TX. The actual salary may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Legacy Community Health is a Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. They offer a wide range of services, including adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision, and behavioral health.

Company Size: Legacy Community Health has over 50 locations in the Texas Gulf Coast region and employs over 1,000 people, making it one of the largest FQHCs in Texas.

Founded: Legacy Community Health was founded in 1981 as the Montrose Clinic, specializing in HIV education, testing, and treatment.

Company Description:

• Legacy Community Health is committed to driving healthy change in communities by providing accessible, high-quality health care services
• The organization empowers patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information
• Legacy Community Health is an Equal Opportunity Employer that welcomes and encourages diversity in the workplace

Company Specialties:

• Primary care
• HIV/AIDS care
• Pediatrics
• OB/GYN and maternity
• Dental
• Vision
• Behavioral health

Company Website: http://www.legacycommunityhealth.org

ASSUMPTION: Legacy Community Health's mission and values are centered around providing accessible, high-quality health care services to underserved communities, making it an ideal fit for candidates who are passionate about making a positive impact on their communities.

📊 Role Analysis

Career Level: This role is at the mid-senior level, requiring a significant amount of experience in internal communications or a related field

Reporting Structure: The Program Manager for Internal Communications reports directly to the Senior Director of Internal Communications

Work Arrangement: This is an on-site role, with the expectation that the employee will work from Legacy Community Health's headquarters in Houston, TX

Growth Opportunities:

• Potential advancement to a Senior-level or Managerial role within the Internal Communications department
• Opportunities to gain experience in various aspects of internal communications, including project management, content creation, and event coordination
• possibility to work on high-profile projects and initiatives that have a significant impact on the organization and its employees

ASSUMPTION: This role offers significant growth opportunities for the right candidate, allowing them to gain experience in various aspects of internal communications and potentially advance to a senior-level or managerial role within the department.

🌍 Location & Work Environment

Office Type: Legacy Community Health's headquarters is a modern, professional office environment

Office Location(s): 1415 California, Houston, TX 77006, US

Geographic Context:

• Houston is the fourth most populous city in the United States, with a diverse population and a thriving job market
• The city is known for its vibrant arts and culture scene, as well as its numerous parks, museums, and entertainment options
• Houston has a humid subtropical climate, with mild winters and hot, humid summers

Work Schedule: Full-time, Monday - Friday, 8:00 AM - 5:00 PM (with a one-hour lunch break)

ASSUMPTION: Houston offers a diverse and vibrant work environment, with numerous opportunities for professional growth and development. The city's humid subtropical climate may be a consideration for candidates who prefer milder weather.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the Hiring Manager
• Final interview with the Senior Director of Internal Communications
• Background check and reference check
• Job offer

Key Assessment Areas:

• Communication skills (written, verbal, and presentation)
• Project management skills
• Attention to detail
• Ability to work independently and in a team environment
• Cultural fit with Legacy Community Health's mission and values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Be prepared to provide specific examples of your experience with internal communications, project management, and event coordination
• Demonstrate your understanding of Legacy Community Health's mission and values, and how your personal values align with the organization's
• Prepare questions to ask the interviewer about the role, the team, and the organization

ATS Keywords: Internal Communications, Project Management, Content Development, Event Coordination, Brand Identity, Newsletter Creation, Editorial Calendar Management, Research, Data Compilation, Presentation Development, Inquiry Response, Event Planning, Template Management, Communication Support

ASSUMPTION: Legacy Community Health uses an Applicant Tracking System (ATS) to manage job applications. Including relevant keywords in your resume and cover letter can help your application stand out and increase your chances of being selected for an interview.

🛠️ Tools & Technologies

• Microsoft Office Suite
• Graphic design software (e.g., Adobe Creative Suite)
• HTML and CSS
• Project management software (e.g., Asana, Trello, or Microsoft Project)
• Content management systems (e.g., WordPress, Drupal, or Joomla)

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the organization's needs and the candidate's experience and skills.

👔 Cultural Fit Considerations

Company Values:

• Compassion
• Integrity
• Excellence
• Innovation
• Collaboration

Work Style:

• Legacy Community Health values a collaborative and inclusive work environment
• The organization encourages creativity, innovation, and continuous learning
• Legacy Community Health is committed to providing a safe and supportive work environment for all employees

Self-Assessment Questions:

• Do you share Legacy Community Health's commitment to providing accessible, high-quality health care services to underserved communities?
• Are you comfortable working in a fast-paced, dynamic environment with multiple priorities and tight deadlines?
• Do you thrive in a collaborative work environment and enjoy working with a diverse team of professionals?

ASSUMPTION: Legacy Community Health values a diverse and inclusive work environment, and candidates who share the organization's commitment to providing accessible, high-quality health care services to underserved communities are likely to be a good fit for the organization.

⚠️ Potential Challenges

• The fast-paced, dynamic nature of the role may be challenging for candidates who prefer a more structured or predictable work environment
• The role may require working on weekends or evenings to support special events and campaigns
• The role may involve managing multiple projects simultaneously, which can be stressful and demanding at times
• The role may require working with sensitive or confidential information, which necessitates a high degree of discretion and professionalism

ASSUMPTION: While this role offers numerous opportunities for professional growth and development, it also presents several challenges that candidates should be aware of before applying.

📈 Similar Roles Comparison

• This role is similar to a Communications Manager or Internal Communications Specialist role, but with a greater emphasis on project management and event coordination
• Unlike other internal communications roles, this role requires a significant amount of experience in internal communications or a related field
• This role offers a unique opportunity to work for a Federally Qualified Health Center (FQHC) and make a positive impact on underserved communities

ASSUMPTION: This role is unique in its emphasis on project management and event coordination, and offers a unique opportunity to work for a Federally Qualified Health Center (FQHC) and make a positive impact on underserved communities.

📝 Sample Projects

• Managing a company-wide rebranding initiative, including the development of new brand guidelines, logo, and visual identity system
• Coordinating a series of internal events to celebrate the organization's anniversary, including a company-wide picnic, employee recognition awards, and a virtual town hall
• Developing a comprehensive internal communications plan for a major organizational restructuring, including the creation of new job descriptions, employee FAQs, and a series of town halls to address employee questions and concerns

ASSUMPTION: These sample projects are intended to provide an idea of the types of projects the Program Manager for Internal Communications may be responsible for, but the actual projects may vary depending on the organization's needs and priorities.

❓ Key Questions to Ask During Interview

• What are the biggest challenges facing the Internal Communications department currently, and how does this role help address them?
• How does this role fit into the overall structure of the Internal Communications department, and how does it contribute to the organization's broader goals and objectives?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Legacy Community Health support the professional development and growth of its employees?
• What is the typical career path for someone in this role, and what opportunities are there for advancement within the Internal Communications department or the organization as a whole?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and your commitment to understanding the organization's needs and priorities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare questions to ask the interviewer about the role, the team, and the organization
• Prepare examples of your experience with internal communications, project management, and event coordination
• Follow up with the Hiring Manager within 48 hours of submitting your application to confirm receipt and express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.