Program Manager, Internal Communications

📌 Core Information

🔹 Job Title: Program Manager, Internal Communications

🔹 Company: Legacy Community Health

🔹 Location: Houston, TX

🔹 Job Type: Full-Time

🔹 Category: Healthcare

🔹 Date Posted: May 2, 2025

🔹 Experience Level: Mid-Senior level

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing internal communications projects and providing weekly updates
• Developing and coordinating internal communications materials
• Assisting in the creation and distribution of the weekly internal newsletter
• Managing editorial calendars and ensuring alignment with external communications
• Researching information and compiling data to support internal requests

ASSUMPTION: This role requires strong project management skills, excellent communication skills, and the ability to work collaboratively with various internal stakeholders.

📋 Key Responsibilities

✅ Manage internal communications projects, provide weekly updates, and escalate issues as needed

✅ Assist in developing and coordinating internal communications materials for various channels

✅ Create and distribute the weekly internal newsletter, providing editorial and production design services

✅ Manage editorial calendars and ensure alignment with external communications

✅ Research information, compile statistics, and gather data to support internal requests

✅ Maintain and organize internal communications resource library, including photo and video archives

✅ Develop polished presentations for internal clients, such as Town Halls and Board Presentations

✅ Draft responses to general inquiries and assist staff with special meetings and events

✅ Maintain archives and inventory of all internal communications templates and communicate their availability within the organization

✅ Provide support to the Senior Director of Internal Communications as needed

ASSUMPTION: This role involves a mix of strategic planning, creative development, and day-to-day project management to ensure effective internal communication across the organization.

🎯 Required Qualifications

Education: Bachelor’s degree in communications or a related field (Marketing, Advertising, Journalism)

Experience: Five (5) years of work-related internal communications or marketing communications experience, preferably including some experience in marketing, digital marketing, public relations, community relations, and/or employee/internal communications environments

Required Skills:

• Proven experience in internal communications or a related field
• Excellent project management skills
• Strong written and verbal communication skills
• Ability to work collaboratively with various internal stakeholders
• Proficiency in Microsoft Office Suite and other relevant software

Preferred Skills:

• Experience with project management tools (e.g., Asana, Trello, Microsoft Project)
• Knowledge of the healthcare industry
• Bilingual or multilingual skills

ASSUMPTION: Candidates with a strong background in internal communications, excellent project management skills, and a proven track record of successful stakeholder engagement are likely to be the best fit for this role.

💰 Compensation & Benefits

Salary Range: $65,000 - $85,000 per year (Estimated based on industry standards for a mid-senior level internal communications role in Houston, TX)

Benefits:

• Medical, Dental, and Vision insurance
• Long-Term Disability insurance
• Life insurance and AD&D
• 403(b) retirement plan
• Employee Assistance Plan
• Subsidized gym membership
• 24-hour travel assistance
• Paid Time Off (PTO) and PTO Exchange Program
• Company holidays (9 days + 1 floating day)
• Bereavement Leave

Working Hours: Full-time, Monday - Friday, 8:00 AM - 5:00 PM (with a one-hour lunch break)

ASSUMPTION: The salary range is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications. The benefits package is comprehensive and designed to support the well-being of employees.

📌 Applicant Insights

🔍 Company Context

Industry: Legacy Community Health is a Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. They offer a wide range of services, including adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision, and behavioral health.

Company Size: Legacy Community Health has over 50 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park, employing over 990 people.

Founded: Legacy Community Health was founded in 1981 as the Montrose Clinic, specializing in HIV education, testing, and treatment.

Company Description:

• Legacy Community Health is committed to driving healthy change in communities by providing accessible, high-quality healthcare services
• The organization empowers patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information
• Legacy Community Health is an Equal Opportunity Employer that welcomes and encourages diversity in the workplace

Company Specialties:

• Primary care
• HIV/AIDS care
• Pediatrics
• OB/GYN and maternity
• Dental
• Vision
• Behavioral health

Company Website: http://www.legacycommunityhealth.org

ASSUMPTION: Legacy Community Health is a mission-driven organization focused on improving the health and well-being of underserved communities in the Texas Gulf Coast region.

📊 Role Analysis

Career Level: Mid-Senior level

Reporting Structure: This role reports directly to the Senior Director of Internal Communications

Work Arrangement: On-site, full-time position with a standard workweek of Monday - Friday, 8:00 AM - 5:00 PM (with a one-hour lunch break)

Growth Opportunities:

• Potential to take on more responsibilities and advance within the Internal Communications department
• Opportunities to work on special projects and initiatives that align with the organization's strategic goals
• possibility to transition into a leadership role within the department or the organization

ASSUMPTION: This role offers opportunities for professional growth and development within a dynamic and mission-driven organization.

🌍 Location & Work Environment

Office Type: Legacy Community Health has multiple clinic locations across the Houston metropolitan area, with the headquarters located in Houston, TX

Office Location(s): 1415 California, Houston, TX 77006, US; 6441 High Star, Houston, TX 77074, US; 6500-B Rookin (@ Sandspoint), Houston, TX 77074, US; 6550 Mapleridge, Suite 210, Houston, TX 77081, US; 5602 Lyons Avenue, Houston, TX 77020, US

Geographic Context:

• Houston is the fourth most populous city in the United States, with a diverse population and a thriving job market
• The city offers a range of cultural, entertainment, and recreational opportunities, as well as a reasonable cost of living compared to other major metropolitan areas
• Houston has a humid subtropical climate, with mild winters and hot, humid summers

Work Schedule: Full-time, Monday - Friday, 8:00 AM - 5:00 PM (with a one-hour lunch break)

ASSUMPTION: The work environment at Legacy Community Health is collaborative, mission-driven, and focused on improving the health and well-being of underserved communities in the Texas Gulf Coast region.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Final interview with the Senior Director of Internal Communications
• Background check and reference check (if applicable)
• Job offer and onboarding

Key Assessment Areas:

• Communication skills (written, verbal, and presentation)
• Project management skills
• Cultural fit with the organization's mission and values
• Problem-solving and critical thinking skills
• Ability to work collaboratively with various internal stakeholders

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Demonstrate your understanding of internal communications best practices and how you've applied them in previous roles
• Showcase your ability to manage multiple projects and meet deadlines
• Prepare questions that demonstrate your interest in the role and the organization

ATS Keywords: Internal Communications, Project Management, Stakeholder Engagement, Written Communication, Verbal Communication, Event Coordination, Brand Identity, Newsletter Creation, Editorial Calendar Management, Research, Data Compilation, Presentation Development, Template Management, Event Planning, Marketing, Public Relations

ASSUMPTION: The interview process at Legacy Community Health is designed to assess the candidate's skills, experience, and cultural fit with the organization's mission and values.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Project management tools (e.g., Asana, Trello, Microsoft Project)
• Graphic design tools (e.g., Adobe Creative Suite, Canva)
• Video conferencing tools (e.g., Zoom, Microsoft Teams)

ASSUMPTION: Legacy Community Health provides the necessary tools and technologies for employees to perform their job functions effectively.

👔 Cultural Fit Considerations

Company Values:

• Compassion
• Integrity
• Excellence
• Innovation
• Collaboration
• Diversity
• Equity

Work Style:

• Collaborative and team-oriented
• Mission-driven and focused on improving the health and well-being of underserved communities
• Fast-paced and dynamic, with a focus on meeting deadlines and achieving results
• Supportive and inclusive, with a commitment to diversity, equity, and inclusion

Self-Assessment Questions:

• How do you align with Legacy Community Health's mission and values?
• How have you demonstrated your ability to manage multiple projects and meet deadlines in previous roles?
• How do you approach working collaboratively with various internal stakeholders to achieve common goals?

ASSUMPTION: Legacy Community Health is committed to fostering a diverse, inclusive, and supportive work environment that reflects the communities they serve.

⚠️ Potential Challenges

• Managing multiple projects and deadlines simultaneously
• Working with diverse internal stakeholders with varying communication styles and priorities
• Adapting to changes in priorities and workload as organizational needs evolve
• Balancing the need for creative and innovative communications with the organization's brand identity and guidelines

ASSUMPTION: These challenges can be overcome with strong project management skills, excellent communication, and a commitment to the organization's mission and values.

📈 Similar Roles Comparison

• This role is similar to a Communications Manager or Internal Communications Specialist within a healthcare organization
• Unlike other roles, this position focuses specifically on internal communications, requiring a deep understanding of the organization's culture, values, and strategic goals
• Career progression may include transitioning into a leadership role within the Internal Communications department or the organization as a whole

ASSUMPTION: This role offers unique opportunities for professional growth and development within a dynamic and mission-driven organization.

📝 Sample Projects

• Developing and executing a comprehensive internal communications plan for a major organizational initiative or event
• Creating and distributing a weekly internal newsletter that highlights key organizational updates, accomplishments, and resources
• Managing the editorial calendar for internal communications, ensuring alignment with external communications and organizational priorities

ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that the Program Manager for Internal Communications may undertake.

❓ Key Questions to Ask During Interview

• How does this role support the organization's overall mission and strategic goals?
• What are the biggest challenges facing the Internal Communications department, and how can this role help address them?
• How does the organization measure the success of internal communications initiatives, and what metrics are most important?
• What opportunities are there for professional growth and development within the Internal Communications department or the organization as a whole?
• How does the organization support work-life balance for its employees?

ASSUMPTION: These questions can help candidates better understand the role, the organization, and the opportunities for professional growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare questions that demonstrate your interest in the role and the organization
• Follow up with the hiring manager one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.