Programmatic Advertising Specialist , Advertising, & Account Management

📌 Core Information

🔹 Job Title: Programmatic Advertising Specialist, Advertising, & Account Management

🔹 Company: Amazon

🔹 Location: Hyderabad, Telangana, India

🔹 Job Type: Full-Time

🔹 Category: Advertising & Marketing

🔹 Date Posted: May 23, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site (Hybrid)

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional support to Amazon advertisers via live chat and email
• Troubleshooting campaign issues related to display, video, and audio ads
• Collaborating with cross-functional teams to improve ADSP products and services
• Mentoring new and junior employees to enhance their knowledge of Amazon's programmatic advertising offerings
• Analyzing data to identify campaign improvement areas and optimization opportunities

ASSUMPTION: This role requires strong communication skills, a foundational understanding of digital advertising, and the ability to work effectively in a fast-paced, dynamic environment.

📋 Key Responsibilities

✅ Respond promptly and accurately to live chat or email support questions, helping advertisers troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions related to their campaign or account.

✅ Provide onboarding support, explanations of new features, consultation for product usage, and industry best practices to advertisers who reach out through contact us.

✅ Analyze and interpret data with advertisers to identify campaign improvement areas, root causes, and optimization opportunities.

✅ Assist customers with questions related to product beta participation, capturing customer feedback, and collaborating with program partners to highlight product gaps and opportunities.

✅ Escalate any technical troubleshooting issues and surface to leadership for wide-spread issues potentially impacting hundreds of advertisers.

✅ Identify opportunities to update existing support documentation and effectively escalate to content specialists.

✅ Mentor new and junior employees to up-level their knowledge of Amazon’s programmatic advertising offerings and become a subject matter expert (SME) for ADSP troubleshooting issues.

ASSUMPTION: This role involves a high volume of support requests, requiring the ability to multitask, prioritize, and maintain a high level of accuracy under pressure.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Advertising, Business, or a related field

Experience: 2-5 years of experience in digital advertising, customer support, or a related field

Required Skills:

• Proven track record of successfully interacting with global clients via chat and email
• Foundational understanding of digital advertising
• Strong communication skills, both written and verbal
• Data analysis skills and ability to interpret data for campaign improvement
• Problem-solving skills and ability to troubleshoot complex issues
• Familiarity with Amazon's programmatic advertising offerings (preferred)

Preferred Skills:

• Experience with Amazon's Demand Side Platform (ADSP)
• Fluency in multiple languages
• Experience with customer support tools and ticketing systems

ASSUMPTION: While a degree in a related field is preferred, relevant experience and a strong portfolio may be considered in lieu of formal education.

💰 Compensation & Benefits

Salary Range: INR 8,00,000 - 12,00,000 per annum (Estimated based on industry standards for the role, experience level, and location)

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Maternity and paternity leave
• Employee discounts on Amazon products

Working Hours: Full-time, Monday-Friday, with flexibility for occasional remote work

ASSUMPTION: The salary range provided is an estimate based on industry standards for the role, experience level, and location. Actual compensation may vary based on factors such as skills, experience, and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: E-commerce and Technology

Company Size: 10,001+ employees (Large enterprise)

Founded: 1994 (Amazon was founded in Bellevue, WA, USA)

Company Description:

• Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence
• Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking
• Amazon's mission is to be Earth's most customer-centric company

Company Specialties:

• E-commerce platform and services
• Cloud computing and storage (Amazon Web Services)
• Digital content and streaming (Amazon Prime Video, Music, and Kindle)
• Artificial intelligence and machine learning (Alexa and Amazon Echo)

Company Website: https://www.amazon.com/

ASSUMPTION: Amazon's large size and diverse business segments offer numerous growth opportunities and exposure to cutting-edge technologies.

📊 Role Analysis

Career Level: Mid-level (2-5 years of experience)

Reporting Structure: This role reports directly to the ADSP Support Manager

Work Arrangement: On-site (Hybrid) with occasional remote work flexibility

Growth Opportunities:

• Advancement to senior support specialist or team lead roles
• Transition to other roles within Amazon's advertising or support teams
• Potential to work on special projects or initiatives

ASSUMPTION: This role provides an excellent opportunity to gain experience in digital advertising and customer support, with potential for career growth within Amazon.

🌍 Location & Work Environment

Office Type: Corporate office with a hybrid work arrangement

Office Location(s): Hyderabad, Telangana, India

Geographic Context:

• Hyderabad is the capital of Telangana state and is known for its historical sites, information technology industry, and pharmaceuticals
• The city has a tropical wet and dry climate, with hot summers and mild winters
• Hyderabad is well-connected by air, rail, and road, with an international airport and extensive public transportation system

Work Schedule: Full-time, Monday-Friday, with occasional remote work flexibility

ASSUMPTION: Hyderabad offers a vibrant and culturally diverse environment, with a mix of traditional and modern amenities.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screening with the hiring manager
• In-depth technical interview with the support team

• Final interview with the ADSP Support Manager

Key Assessment Areas:

• Problem-solving skills and ability to troubleshoot complex issues
• Communication skills and ability to articulate technical concepts clearly
• Data analysis skills and ability to interpret data for campaign improvement
• Cultural fit and alignment with Amazon's leadership principles

Application Tips:

• Tailor your resume to highlight relevant experience and skills for this role
• Prepare examples of troubleshooting complex digital advertising issues
• Demonstrate your understanding of Amazon's programmatic advertising offerings and ADSP platform

ATS Keywords: Digital Advertising, Troubleshooting, Customer Support, Data Analysis, Programmatic Advertising, ADSP, Amazon Advertising

ASSUMPTION: The interview process for this role is designed to assess your technical skills, problem-solving abilities, and cultural fit with Amazon's values and leadership principles.

🛠️ Tools & Technologies

• Amazon Demand Side Platform (ADSP)
• Customer support tools and ticketing systems (e.g., Zendesk, Salesforce Service Cloud)
• Data analysis tools (e.g., Excel, Google Analytics)
• Project management tools (e.g., Asana, Jira)

ASSUMPTION: Familiarity with Amazon's programmatic advertising offerings and ADSP platform is preferred, but not required. Training will be provided to successful candidates.

👔 Cultural Fit Considerations

Company Values:

• Customer obsession
• Ownership
• Invent and simplify
• Learn and be curious
• Hire and develop the best
• Insist on the highest standards
• Think big
• Bias for action
• Frugality
• Earn trust

Work Style:

• Fast-paced and dynamic environment
• Collaborative and cross-functional teams
• Data-driven decision-making
• Focus on customer-centric solutions
• Continuous learning and improvement

Self-Assessment Questions:

• How do you handle high-pressure situations and maintain a high level of accuracy?
• Can you provide an example of a time when you went above and beyond to help a customer?
• How do you stay up-to-date with industry trends and best practices in digital advertising?

ASSUMPTION: Amazon's company culture values innovation, customer obsession, and a bias for action. Successful candidates will demonstrate strong problem-solving skills, a customer-centric mindset, and the ability to work effectively in a fast-paced, dynamic environment.

⚠️ Potential Challenges

• High volume of support requests, requiring strong multitasking and prioritization skills
• Occasional work on weekends or evenings to cover live chat shifts
• Potential exposure to sensitive customer information, requiring strict adherence to privacy and security protocols
• Need to stay up-to-date with frequent product updates and changes within the ADSP platform

ASSUMPTION: These challenges can be mitigated by effective time management, strong communication skills, and a proactive approach to continuous learning and improvement.

📈 Similar Roles Comparison

• Compared to other digital advertising support roles, this position offers more exposure to a wide range of campaign issues and a larger customer base
• Amazon's size and resources provide more opportunities for career growth and professional development
• This role may require more frequent interaction with global clients compared to roles focused on domestic markets

ASSUMPTION: While this role offers numerous benefits and growth opportunities, it may also present unique challenges related to working for a large, global organization.

📝 Sample Projects

• Developing and implementing a new troubleshooting guide for a specific ADSP feature
• Analyzing campaign performance data to identify trends and optimization opportunities for a major advertiser
• Collaborating with cross-functional teams to improve the onboarding process for new ADSP users

ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities available in this role, from technical troubleshooting to data analysis and cross-functional collaboration.

❓ Key Questions to Ask During Interview

• What are the most common campaign issues faced by advertisers using ADSP?
• How does this role collaborate with other teams within Amazon's advertising organization?
• What opportunities are there for professional development and career growth within this role?
• How does Amazon support work-life balance for employees in this role?
• What are the most important qualities for success in this role, according to the ADSP Support Manager?

ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and provides valuable insights into the work environment and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Amazon Jobs portal
• Tailor your resume to highlight relevant experience and skills for this role, including specific examples of troubleshooting complex digital advertising issues
• Prepare a cover letter that demonstrates your understanding of Amazon's programmatic advertising offerings and ADSP platform
• If applicable, provide examples of your portfolio or relevant work samples
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.