Retail Brand Ambassador - Mens Shoes, Staten Island - Full Time

📌 Core Information

🔹 Job Title: Retail Brand Ambassador - Men's Shoes

🔹 Company: Macy's Jobs

🔹 Location: Staten Island, New York, United States

🔹 Job Type: Full Time, On-site

🔹 Category: Influencer Marketing, Brand & Creative Marketing

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 Years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers to promote brand awareness and loyalty.
• Utilizing product knowledge to upsell and suggest complementary items.
• Communicating customer preferences and feedback to management and vendors.
• Implementing merchandising strategies to enhance sales.

ASSUMPTION: Based on the location in a retail store, this role heavily involves face-to-face interaction with customers and requires a proactive approach to customer service. The assumption is that the candidate should be comfortable with dynamic and sometimes crowded retail environments.

📋 Key Responsibilities

✅ Provide exceptional customer service as a primary focus.

✅ Greet, assist, and upsell to customers effectively.

✅ Act as a liaison with vendors and store management.

✅ Maintain a professional and organized sales floor.

✅ Build a local clientele through marketing and events.

✅ Organize and lead vendor-sponsored sales events.

✅ Utilize Macy’s sales systems efficiently.

✅ Promote an inclusive and respectful environment.

ASSUMPTION: It is assumed that the role requires adaptability to meet customer demands and flexibility in organizing and attending events, which may occur outside of standard retail hours.

🎯 Required Qualifications

Education: Not specified

Experience: Minimum 1 year of selling or retail experience required.

Required Skills:

• Customer Service
• Sales Techniques
• Effective Communication

Preferred Skills:

• Event Planning
• Merchandising Experience

ASSUMPTION: Although specific educational qualifications are not mentioned, it is assumed that a high school diploma or equivalent would be beneficial. Preferred skills suggest a focus on enhanced customer engagement and ability to plan in-store events.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Health and wellness coverage
• 401(k) match
• Merchandise discounts
• Performance incentives

Working Hours: 40 hours per week with flexible availability including evenings and weekends.

ASSUMPTION: The detailed benefits highlight Macy's commitment to employee welfare, suggesting that holistic wellness and financial planning are of corporate importance. However, specific salary details are not provided and should be discussed during the interview.

📌 Applicant Insights

🔍 Company Context

Industry: Retail - Provides opportunities for employee involvement in high-impact events and innovations due to Macy's longstanding market presence.

Company Size: 10,001+ employees which can offer extensive career growth and networking opportunities.

Founded: 1858, offering a rich history of tradition combined with modern retailing.

Company Description:

• A leading retailer with diverse product offerings and unique family brands.
• Hosts iconic events like the Macy’s 4th of July Fireworks and Thanksgiving Day Parade.
• Commits to community involvement through extensive charitable activities.

Company Specialties:

• Retail expertise
• Fashion and lifestyle branding
• Event management

Company Website: http://www.macysjobs.com

ASSUMPTION: As a significant player in the retail sector, potential applicants can anticipate a structured yet dynamic work environment with a focus on sales performance and customer interaction.

📊 Role Analysis

Career Level: Entry-level role suitable for individuals seeking to advance in sales and marketing within retail.

Reporting Structure: Reports typically to a store manager or designated leader overseeing brand operations.

Work Arrangement: Predominantly on-site due to the nature of retail operations.

Growth Opportunities:

• Opportunities for advancement into supervisory roles.
• Exposure to various vendor brands for specialized knowledge.
• Potential for cross-departmental promotions based on performance.

ASSUMPTION: This role is ideal for candidates looking to develop their skills in a supportive yet challenging retail environment, with prospects for career growth within Macy's extensive organizational structure.

🌍 Location & Work Environment

Office Type: Traditional retail store environment.

Office Location(s): Staten Island, New York

Geographic Context:

• Located within a busy retail hub offering a variety of consumer interactions.
• Accessible by major roadways and public transport options.
• Part of a vibrant community with diverse customer demographics.

Work Schedule: Flexible, requiring availability during key retail periods including weekends and holidays.

ASSUMPTION: Employees will need to balance personal schedules with peak retail hours, emphasizing the importance of time management and flexibility.

💼 Interview & Application Insights

Typical Process:

• Online application submission through Macy's careers portal.
• Initial screening call with human resources or a recruiter.
• Face-to-face interview with store manager or department head.

Key Assessment Areas:

• Customer service excellence.
• Sales acumen and product knowledge.
• Problem-solving ability.

Application Tips:

• Highlight experience in retail or customer-facing roles.
• Emphasize interpersonal and communication skills.
• Be prepared to discuss specific examples of past sales successes.

ATS Keywords: Customer Service, Sales, Retail, Brand Ambassador, Product Knowledge

ASSUMPTION: Application processes are streamlined but competitive; emphasizing experience in retail and sales during application will be crucial.

🛠️ Tools & Technologies

• Macy’s point of sale (POS) systems
• Mobile devices and store technology
• Radio frequency equipment

ASSUMPTION: Familiarity with retail technology systems is assumed critical for efficiency and could be a focus during training.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric approach
• Innovation and tradition
• Community involvement

Work Style:

• Collaborative and communicative
• Proactive problem-solving
• Adaptability to change

Self-Assessment Questions:

• Am I comfortable engaging customers directly?
• Do I have experience in suggestive selling?
• Can I work effectively in a fast-paced retail environment?

ASSUMPTION: Candidates who enjoy interacting with the public and have a passion for retail will thrive in Macy’s vibrant culture.

⚠️ Potential Challenges

• Handling high customer volume during sales events.
• Adapting to changing sales targets and priorities.
• Balancing sales and merchandise management responsibilities.
• Maintaining product knowledge across multiple vendors.

ASSUMPTION: High-paced environments necessitate adaptability and resilience, especially during peak retail periods like holidays.

📈 Similar Roles Comparison

• Compared to general retail associates, a Brand Ambassador typically has more direct interaction with specific vendors.
• Emphasizes relationship-building and event management unlike typical sales roles.
• Offers broader engagement with marketing and merchandising strategies.

ASSUMPTION: The Brand Ambassador position is designed for those interested in more than direct sales — focusing on brand influence and community engagement.

📝 Sample Projects

• Planning and executing a themed in-store event for enhanced customer engagement.
• Collaborating with vendors to highlight new product lines.
• Developing in-store merchandising strategies that increase sales.

ASSUMPTION: Collaboration on projects will require creativity and alignment with departmental goals, emphasizing team synergies.

❓ Key Questions to Ask During Interview

• What support does Macy's provide for brand ambassadors to achieve their sales targets?
• How does this role contribute to Macy's overall branding strategy?
• What are typical career paths for successful brand ambassadors?
• Can you describe the training provided for technology used in-store?
• How are success and impact measured for this position?

ASSUMPTION: Questions should be tailored to showcase the applicant's interest in career growth and understanding of retail dynamics.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant retail experiences
• Craft a cover letter targeting your customer engagement abilities
• Prepare examples of past successes in sales or marketing roles
• Plan for potential interview availability within two weeks of application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.