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Revenue Operations Manager (Global Partnerships)

Auctane
Full-time
On-site
Austin, Texas, United States
βš™οΈ Marketing Operations

πŸ“Œ Core Information

πŸ”Ή Job Title: Revenue Operations Manager (Global Partnerships)

πŸ”Ή Company: Auctane

πŸ”Ή Location: Austin, Texas

πŸ”Ή Job Type: Hybrid (3 days per week in office)

πŸ”Ή Category: Operations, Partnerships

πŸ”Ή Date Posted: May 13, 2025

πŸ”Ή Experience Level: 2-5 years

πŸ”Ή Remote Status: On-site (3 days per week)

πŸš€ Job Overview

Key aspects of this role include:

  • Providing analytical and strategic support to the worldwide Partnerships team
  • Improving revenue performance and operational efficiency
  • Collaborating with various teams to resolve bottlenecks and enhance processes
  • Developing operational processes and workflows for global partner programs
  • Working with senior management to prepare forecasts and strategic plans

ASSUMPTION: This role requires a strong understanding of partnerships, data analysis, and process improvement. The ideal candidate will have experience in a similar role and be comfortable working in a dynamic, global environment.

πŸ“‹ Key Responsibilities

βœ… Develop, implement, and manage operational processes and workflows for various global partner programs

βœ… Ensure seamless integration and execution of partner program operations across Sales, Marketing, and Operations departments

βœ… Collaborate with Business Development and Partnership teams to identify and resolve operational bottlenecks and improve efficiency

βœ… Enhance performance tracking mechanisms for partner activities and optimize reporting on partnership revenue

βœ… Establish and monitor Key Performance Indicators (KPIs) and dashboards to measure the effectiveness of partnership activities

βœ… Provide data-driven insights and recommendations for continuous improvement in partnership operations

βœ… Serve as a Salesforce Partnership expert, providing support and recommendation for partnership operations processes improvement

βœ… Analyze Partnership performance metrics, including reviewing dashboards and reports, to assess the team's performance against targets

βœ… Conduct brief meetings with Partnership team members or leaders to discuss goals, challenges, and any immediate issues they may be facing, helping align the team and address any concerns promptly

βœ… Maintain and update CRM system, ensuring data accuracy, accurate assignments, and tracking partnership activities

βœ… Analyze existing partnership processes to identify areas for improvement, including streamlining workflows, improving reporting methods, or implementing new tools or technologies

βœ… Collaborate with senior management to prepare forecasts and strategic plans based on current performance and market trends

βœ… Analyze partner data and generate reports to track key metrics and provide insights to support data-driven decision-making

βœ… Work with finance and legal to optimize pricing strategies and agreements

βœ… Seek to understand areas for productivity and performance efficiencies and push forward innovative and game-changing projects

βœ… Address any urgent issues that arise, such as discrepancies in performance data or operational bottlenecks

βœ… Communicate effectively with stakeholders at all levels to gather requirements, provide updates, and ensure alignment on partnership operations initiatives

βœ… Handle contract management and contract processes within Salesforce and Docusign, including designing and maintaining the contract lifecycle management and ensuring data integrity

βœ… Work to set up and manage inbound and outbound lead sharing programs with external partners, driven by revenue share

βœ… Automate revenue share reports and invoices for external partners, including process design and execution

ASSUMPTION: This role requires strong analytical skills, attention to detail, and the ability to work independently and collaboratively in a fast-paced, global environment.

🎯 Required Qualifications

Education: Bachelor’s Degree or equivalent years’ experience

Experience: Three or more (3+) years of relevant work experience

Required Skills:

  • Business acumen - understanding the levers to pull to produce growth and associated risks
  • Data management skills (cleaning, linking, analyzing, reporting)
  • Strong knowledge of Salesforce architecture and administration, with the ability to translate business requirements into technical solutions
  • Ability to analyze complex data sets and identify trends and insights
  • Ability to identify and resolve problems in a timely and efficient manner
  • Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels
  • Experience in managing projects and initiatives, with the ability to prioritize tasks and meet deadlines
  • Ability to work effectively with cross-functional teams and build strong relationships with stakeholders
  • Strong PowerPoint/Google Slides and Excel/GSheets skills
  • Ability to clearly and concisely communicate results and insights to management and directors
  • Able to effectively combine quantitative data and qualitative information to communicate the β€œso what” of a situation to drive action
  • Passion for partnerships and interest in eCommerce
  • Ability to work cross-functionally to understand and deliver on business needs
  • Able to balance fun & positive working relationships with the need to have direct conversations around business performance

Preferred Skills:

  • Experience with building reports and dashboards in Salesforce or other CRM
  • Experience with building reports and dashboards in Looker or other BI tool
  • Experience in the technology or e-commerce industry
  • Experience with SaaS and Partnerships business model

ASSUMPTION: The ideal candidate will have experience in a similar role and be comfortable working in a dynamic, global environment. They will also possess strong analytical skills, attention to detail, and the ability to work independently and collaboratively.

πŸ’° Compensation & Benefits

Salary Range: $80,000 - $120,000 per year (based on experience level and industry standards for the role)

Benefits:

  • Flex Time Off
  • Paid Holidays
  • 401k employer matching program
  • Annual Merit Reviews
  • Company Events
  • Attractive office space in central Austin, Texas
  • Weekly catered lunches
  • Health and Wellness: Medical, dental, and vision plans
  • Fitness center in the office
  • Employee Assistance Program
  • Gym discounts
  • Education Reimbursement
  • Employee Referral Program
  • Inclusive work environment

Working Hours: 40 hours per week

ASSUMPTION: The salary range provided is an estimate based on industry standards for the role, experience level, and location. The actual salary may vary depending on the candidate's qualifications and the company's internal compensation structure.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Software Development, focusing on eCommerce and logistics solutions

Company Size: 1,001-5,000 employees (mid-sized)

Founded: 2005 (19 years ago)

Company Description:

  • Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams, and innovations around the globe
  • From turnkey integrations to custom-built solutions, our ecosystem of brands provides a powerful toolbox of software solutions for every aspect of sending and receiving
  • Auctane brands include: ShipStation, Stamps.com, Packlink, ShipEngine, Metapack, ShippingEasy, Endicia, ShipWorks, GlobalPost, and Return Rabbit

Company Specialties:

  • Ecommerce
  • Logistics & Supply Chain
  • Technology
  • Business Development
  • Big Data
  • Order Management
  • Order Processing
  • Fulfillment
  • and Shipping

Company Website: auctane.com

ASSUMPTION: Auctane is a well-established company with a strong focus on innovation and customer success. They offer a comprehensive suite of software solutions for eCommerce merchants and have a significant global presence.

πŸ“Š Role Analysis

Career Level: Mid-level (2-5 years of experience)

Reporting Structure: Reports directly to the Director of Global Revenue Operations

Work Arrangement: Hybrid (3 days per week in office)

Growth Opportunities:

  • Potential to advance within the Global Revenue Operations team or explore opportunities in other departments
  • Chance to work on high-impact projects and gain exposure to senior leadership
  • possibility to relocate to other offices or work remotely full-time after demonstrating success in the role

ASSUMPTION: This role offers strong growth potential for the right candidate, with opportunities to advance within the team or explore other departments. The hybrid work arrangement also provides flexibility for work-life balance.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space in central Austin, Texas

Office Location(s): 4301 Bull Creek Rd, Austin, Texas 78731, US

Geographic Context:

  • Austin is the capital of Texas and the 11th-most populous city in the United States
  • It is known for its vibrant music and cultural scene, as well as its strong tech industry
  • The cost of living in Austin is generally lower than in other major Texas cities like Dallas and Houston

Work Schedule: Monday - Friday, 8:30 AM - 5:30 PM (with a 30-minute lunch break)

ASSUMPTION: Austin offers a unique blend of urban living, cultural experiences, and outdoor activities. The cost of living is generally lower than in other major Texas cities, making it an attractive option for professionals.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application and resume screening
  • Phone or video screening with the hiring manager
  • On-site or virtual interview with the Global Revenue Operations team
  • Final round interview with senior leadership
  • Background check and offer extension

Key Assessment Areas:

  • Data analysis and problem-solving skills
  • Communication and presentation skills
  • Understanding of partnership dynamics and revenue operations
  • Cultural fit and alignment with Auctane's values

Application Tips:

  • Tailor your resume to highlight relevant skills and experiences for this role
  • Prepare a cover letter that demonstrates your passion for partnerships and eCommerce
  • Be ready to discuss your approach to data analysis, process improvement, and stakeholder communication
  • Research Auctane's brands and understand their unique offerings and target markets

ATS Keywords: Partnerships, Revenue Operations, Data Analysis, Process Improvement, Stakeholder Communication, Global Partnerships, Auctane, ShipStation, Stamps.com, SaaS, eCommerce

ASSUMPTION: The interview process for this role will focus on assessing the candidate's data analysis and problem-solving skills, as well as their understanding of partnership dynamics and revenue operations. Cultural fit and alignment with Auctane's values will also be important factors in the hiring decision.

πŸ› οΈ Tools & Technologies

  • Salesforce
  • Looker
  • Microsoft Excel
  • Google Docs, Slides and GSheets
  • Docusign

ASSUMPTION: Proficiency in Salesforce, Looker, Excel, and Google Suite is required for this role. Familiarity with Docusign is also beneficial.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Win as One
  • Delight Customers
  • Deliver Great Outcomes

Work Style:

  • Collaborative and data-driven
  • Focused on continuous improvement
  • Results-oriented and action-taking
  • Positive and fun work environment

Self-Assessment Questions:

  • How do you align with Auctane's value of 'Win as One' and what examples can you provide from your previous experiences?
  • Describe a time when you had to address a challenging partnership issue. How did you approach it, and what was the outcome?
  • How do you balance fun and positivity in the workplace while still addressing business performance concerns?

ASSUMPTION: Auctane values a collaborative, data-driven, and positive work environment. Candidates should be able to demonstrate alignment with the company's values and work style.

⚠️ Potential Challenges

  • Managing global partnerships and time zones
  • Dealing with complex data sets and reporting requirements
  • Balancing multiple priorities and stakeholder expectations
  • Addressing performance gaps and process inefficiencies
  • Keeping up with industry trends and best practices in revenue operations and partnerships

ASSUMPTION: This role may present challenges related to managing global partnerships, complex data analysis, and balancing multiple priorities. Candidates should be prepared to work in a dynamic and fast-paced environment.

πŸ“ˆ Similar Roles Comparison

  • This role is more focused on global partnerships and revenue operations than similar roles in other companies, which may have a more regional or domestic focus
  • Unlike some other companies, Auctane offers a comprehensive suite of software solutions for eCommerce merchants, providing more opportunities for cross-selling and upselling
  • Career progression in this role may involve moving into senior leadership positions within the Global Revenue Operations team or exploring opportunities in other departments

ASSUMPTION: This role offers unique opportunities for global partnerships and revenue operations experience, as well as potential for career growth within the company.

πŸ“ Sample Projects

  • Developing and implementing a new partner onboarding process to streamline workflows and improve data accuracy
  • Analyzing partner performance data to identify trends and optimize revenue share agreements
  • Creating and maintaining a comprehensive dashboard to track key partnership metrics and KPIs

ASSUMPTION: These sample projects demonstrate the types of initiatives the Global Partnerships Operations Manager may work on, focusing on process improvement, data analysis, and stakeholder communication.

❓ Key Questions to Ask During Interview

  • Can you describe the team structure and dynamics within the Global Revenue Operations department?
  • How does Auctane support the professional development and growth of its employees?
  • What are the most significant challenges facing the Global Partnerships team currently, and how can this role help address them?
  • How does Auctane measure the success of its partnership programs, and what key metrics does the company track?
  • What opportunities are there for collaboration with other departments, such as Sales, Marketing, or Product?

ASSUMPTION: Asking these questions will help you better understand the role, the team, and the company, allowing you to make an informed decision about your fit for the position.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume to highlight relevant skills and experiences for this role
  • Prepare a cover letter that demonstrates your passion for partnerships and eCommerce
  • Research Auctane's brands and understand their unique offerings and target markets
  • Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.