Rogers Customer Service Sales Representative

📌 Core Information

🔹 Job Title: Rogers Customer Service Sales Representative

🔹 Company: 6ix Management

🔹 Location: Scarborough, North Yorkshire, United Kingdom

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service, 🚀 Sales & Marketing

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Being the first point of contact for Rogers customers
• Providing friendly and knowledgeable support
• Assisting with billing inquiries and service changes
• Resolving concerns with professionalism

ASSUMPTION: This role is customer-facing, requiring frequent communication skills and an understanding of telecommunications products.

📋 Key Responsibilities

✅ Be the first point of contact for customers, providing friendly and knowledgeable support.

✅ Assist customers with billing inquiries, service changes, troubleshooting, and technical support to ensure a seamless experience.

✅ Listen actively to customer needs and recommend Rogers’ telecommunications solutions, including wireless, internet, TV, and home phone services.

✅ Resolve customer concerns efficiently with patience, professionalism, and a solutions-oriented approach.

✅ Educate customers on new products, promotions, and features to help them get the most out of their services.

✅ Process service activations, upgrades, and account changes with accuracy and attention to detail.

✅ Maintain up-to-date knowledge of products, services, and policies to provide expert guidance.

ASSUMPTION: The responsibilities suggest a role that blends service provision, sales, and technical support, favoring individuals who are versatile and adaptable.

🎯 Required Qualifications

Education: Not specified

Experience: Experience in customer service, retail, or call center environments is an asset but not required.

Required Skills:

• Customer Service
• Communication
• Problem Solving
• Empathy
• Technical Support
• Troubleshooting

Preferred Skills:

• Experience in a fast-paced, team-oriented environment
• Ability to multitask and adapt to changes

ASSUMPTION: Given the focus on customer service and communication, a high school diploma or equivalent may be assumed as the education level.

💰 Compensation & Benefits

Salary Range: Not specified; compensation likely competitive with industry standards.

Benefits:

• Competitive pay, performance-based incentives
• Ongoing training and development
• Opportunities for career advancement
• Paid vacation, company benefits
• Networking opportunities at industry events

Working Hours: 40 hours per week with flexible shifts, including evenings, weekends, and holidays.

ASSUMPTION: The benefits package likely includes common telecommunication industry perks, such as discounts on services.

📌 Applicant Insights

🔍 Company Context

Industry: Advertising Services

Company Size: 11-50 employees

Founded: Not specified

Company Description:

• Aims to expand major brand marketing from Toronto region nationwide
• Focuses on providing growth opportunities to clients
• Plans to broaden its brand presence across Canada

Company Specialties:

• Not specified; assume focus is on marketing and advertising strategies

Company Website: https://www.6management.ca/

ASSUMPTION: As a small company, employees likely have more direct access to upper management and ample opportunities for personal contribution and growth.

📊 Role Analysis

Career Level: Entry-level to early career position

Reporting Structure: Likely reports to a customer service manager or team leader

Work Arrangement: On-site, requiring physical presence at the Scarborough location

Growth Opportunities:

• Career advancement within the sales or customer service departments
• Development of skills in telecommunications and customer relationship management
• Potential to move into specialized roles within the company

ASSUMPTION: Advancement is facilitated by performance in sales metrics and customer satisfaction.

🌍 Location & Work Environment

Office Type: Likely a standard, professional office environment

Office Location(s): Scarborough, North Yorkshire

Geographic Context:

• Proximity to local amenities and transport links
• Part of the larger North Yorkshire business community
• Affected by regional telecommunications market trends

Work Schedule: Full-time with flexibility; includes evenings, weekends, and holidays.

ASSUMPTION: The workplace environment stresses collaboration and customer interaction within a structured schedule.

💼 Interview & Application Insights

Typical Process:

• Submit online application
• Initial phone screening
• In-person or virtual interview

Key Assessment Areas:

• Communication skills
• Problem-solving abilities
• Customer service experience

Application Tips:

• Highlight customer service experience in your resume
• Prepare examples of problem-solving situations
• Research the Rogers brand and services

ATS Keywords: Customer service, problem-solving, communications, technical support, Rogers representative

ASSUMPTION: Behavioral interviews are commonly used, focusing on customer interaction experiences.

🛠️ Tools & Technologies

• Company-specific CRM software
• Standard office productivity tools (e.g., MS Office)
• Proprietary telecommunications support systems

ASSUMPTION: The role likely involves using tools specific to Rogers telecommunications services and general office software.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer service excellence
• Focus on collaborative teamwork
• Adaptability and willingness to learn

Work Style:

• Customer-centric and proactive
• Solutions-oriented with a positive attitude
• Flexible to adapt to different customer needs and service challenges

Self-Assessment Questions:

• Am I passionate about customer service?
• Can I handle flexible work schedules, including weekends and holidays?
• Do I enjoy troubleshooting and providing solutions to customer issues?

ASSUMPTION: The cultural fit revolves around a service-first mindset and a genuine interest in telecommunications technology.

⚠️ Potential Challenges

• Managing high call volumes and customer queries
• Staying updated with frequent changes in service offerings and policies
• Balancing customer satisfaction with sales targets
• Handling frustrated or challenging customers effectively

ASSUMPTION: The challenges relate to the dynamic nature of customer service and sales, requiring resilience and adaptability.

📈 Similar Roles Comparison

• Rogers call center roles focus more on remote support
• Retail-based sales roles offer more face-to-face interaction
• Technical support positions may require deeper product knowledge

ASSUMPTION: Similar roles in telecommunications emphasize customer engagement but may vary in interaction mode and technical depth.

📝 Sample Projects

• Developing a customer loyalty program
• Organizing training sessions on new product launches
• Participating in community outreach events to promote services

ASSUMPTION: Sample projects are aligned with the promotional and educational aspects of the role, enhancing customer interaction and service quality.

❓ Key Questions to Ask During Interview

• What does a usual day look like for this role?
• How is performance measured for a customer service sales representative?
• What opportunities are there for professional development?
• How does the company handle complex customer issues?
• What is the team structure for this department?

ASSUMPTION: Prospective candidates should focus on questions that help understand job expectations, growth, and support mechanisms.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant skills and experience
• Prepare for a potential phone screening
• Gather examples of past customer service experience
• Review Rogers' latest product offerings and promotions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.