📌 Core Information
🔹 Job Title: Sales Account Milano
🔹 Company: KONE
🔹 Location: Milan, Lombardy, Italy
🔹 Job Type: Full-Time
🔹 Category: Sales & Business Development
🔹 Date Posted: April 10, 2025
🔹 Experience Level: Mid-Senior level (3-5 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing the commercial activities of maintenance services and modernization of elevators, escalators, and doors for buildings in the Milan area.
- Ensuring customer satisfaction through constant listening and proposing competitive solutions.
- Developing the client portfolio in terms of the number and value of elevators under maintenance.
- Collaborating with the technical team to ensure maximum customer satisfaction and loyalty.
- Utilizing CRM and other digital tools to manage client relationships and monitor market trends.
ASSUMPTION: This role requires a strong customer focus, excellent communication skills, and a proactive approach to business development.
📋 Key Responsibilities
✅ Manage the portfolio of clients with existing KONE maintenance contracts for elevators, escalators, and doors.
✅ Manage contract renewals and adaptations to ensure maximum profitability and handle client complaints.
✅ Develop the client portfolio by proposing solutions for elevator modernization or replacement to improve safety, efficiency, and comfort.
✅ Consolidate client relationships through proactive communication and ensure timely debt recovery.
✅ Collaborate with the internal technical team to ensure maximum customer satisfaction and loyalty.
✅ Utilize CRM and other digital tools to manage client relationships and monitor market trends.
ASSUMPTION: The role involves a mix of sales, customer service, and market analysis, requiring strong interpersonal and digital skills.
🎯 Required Qualifications
Education: Degree or Diploma
Experience: 3-5 years in similar positions
Required Skills:
- Fluent in Italian and English
- Strong communication and interpersonal skills
- Problem-solving and negotiation skills
- Digital skills and proficiency in Microsoft applications
- Service mindset and customer focus
- Market analysis and contract management skills
Preferred Skills:
- Knowledge of the local elevator market
- Experience with CRM systems
ASSUMPTION: Candidates with relevant experience in sales, customer service, or a related field are likely to be successful in this role.
💰 Compensation & Benefits
Salary Range: €35,000 - €45,000 per year (based on industry standards for mid-level sales roles in Milan)
Benefits:
- Health insurance
- Pension plan
- Employee discounts on KONE products and services
- Training and development opportunities
Working Hours: Full-time, Monday to Friday, with occasional evening or weekend work as required
ASSUMPTION: The salary range is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: KONE operates in the industrial machinery manufacturing sector, specializing in elevators, escalators, and automatic doors.
Company Size: KONE is a large multinational corporation with over 10,000 employees worldwide. This size offers opportunities for career growth and international exposure.
Founded: KONE was founded in 1910 and has since grown to become a global leader in its industry.
Company Description:
- KONE is committed to creating an innovative and collaborative working culture.
- The company values sustainability and ethical business practices.
- KONE offers opportunities for career development and a healthy work-life balance.
Company Specialties:
- Elevators
- Escalators
- Automatic doors
- Elevator and escalator maintenance
- Elevator and escalator modernization
Company Website: www.kone.com
ASSUMPTION: Working for KONE offers opportunities to gain experience in a global organization and contribute to shaping the future of cities.
📊 Role Analysis
Career Level: This role is at the mid-senior level, offering opportunities for career progression within KONE's sales and business development functions.
Reporting Structure: The Sales Account reports directly to the Sales Manager of the Milan unit.
Work Arrangement: This role is on-site, with occasional remote work possible for tasks such as market analysis and client communication.
Growth Opportunities:
- Progression to a senior sales role within KONE's Italian operations
- Opportunities to work on international projects or in other KONE locations
- Development of leadership and management skills through training and mentoring programs
ASSUMPTION: Successful candidates will have the opportunity to grow within the organization and contribute to KONE's continued success.
🌍 Location & Work Environment
Office Type: KONE's Milan office is a modern, professional environment with a collaborative work culture.
Office Location(s): Milan, Italy
Geographic Context:
- Milan is the second-largest city in Italy and a major economic hub.
- The city is known for its fashion, design, and finance industries.
- Milan offers a high quality of life, with excellent cultural attractions, restaurants, and sports facilities.
Work Schedule: Full-time, Monday to Friday, with occasional evening or weekend work as required
ASSUMPTION: Working in Milan offers opportunities to live and work in a vibrant, multicultural city with a strong business environment.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call interview to assess language skills and cultural fit
- In-person interview with the Sales Manager to discuss the role and company in more detail
- Final interview with the Human Resources department to discuss compensation and benefits
Key Assessment Areas:
- Language skills (Italian and English)
- Communication and interpersonal skills
- Problem-solving and negotiation skills
- Market analysis and contract management skills
Application Tips:
- Tailor your resume to highlight relevant experience and skills for this role
- Prepare for the interview by researching KONE's products, services, and market position
- Be ready to discuss your approach to sales, customer service, and market analysis
ATS Keywords: Sales, Customer Relationship Management, Problem Solving, Communication, Digital Skills, Service Mindset, Interpersonal Skills, Contract Management, Market Analysis, Negotiation, Client Management, Technical Collaboration, Microsoft Applications, Customer Satisfaction, Credit Recovery, Safety Awareness, Efficiency Improvement
ASSUMPTION: The application process is designed to assess candidates' skills and cultural fit for the role and the company.
🛠️ Tools & Technologies
- CRM system (e.g., Salesforce, Microsoft Dynamics)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Market analysis tools (e.g., Google Trends, social media listening tools)
ASSUMPTION: Candidates should be comfortable using digital tools and willing to learn new technologies as needed.
👔 Cultural Fit Considerations
Company Values:
- Safety
- Care
- Collaboration
- Trust
- Sustainability
Work Style:
- Collaborative and team-oriented
- Customer-focused and service-minded
- Proactive and results-driven
Self-Assessment Questions:
- How do you demonstrate KONE's values in your daily work?
- How do you approach building and maintaining strong client relationships?
- How do you stay up-to-date with market trends and competitor activities?
ASSUMPTION: Candidates who align with KONE's values and work style are more likely to be successful in the role and the company.
⚠️ Potential Challenges
- The role may require occasional evening or weekend work to meet client needs
- Candidates may face competition from other experienced sales professionals in the Milan area
- The role may involve working with tight deadlines and managing multiple priorities
- Candidates may need to adapt to KONE's corporate culture and work environment
ASSUMPTION: Successful candidates will be able to manage these challenges effectively and contribute to KONE's continued success.
📈 Similar Roles Comparison
- This role is similar to other sales account manager positions in the elevator industry, but may offer unique opportunities for career growth within KONE
- The role may require more frequent client contact and market analysis than other sales positions in the industry
- Candidates with experience in related industries (e.g., building maintenance, facilities management) may find this role a good fit for their skills and experience
ASSUMPTION: Candidates should research similar roles in the industry to better understand the market and competition.
📝 Sample Projects
- Developing a targeted marketing campaign to increase sales of KONE's elevator modernization services in the Milan area
- Conducting market research to identify trends and opportunities in the Milan elevator market
- Negotiating a complex contract for the maintenance and modernization of elevators in a large commercial building
ASSUMPTION: These sample projects illustrate the types of tasks and responsibilities the role may involve, but are not exhaustive.
❓ Key Questions to Ask During Interview
- How does this role fit into KONE's overall sales strategy for the Milan area?
- What opportunities are there for career growth and development within KONE?
- How does KONE support its employees in achieving a healthy work-life balance?
- What are the key priorities for this role in the first 90 days?
- How does KONE approach sustainability and ethical business practices in its operations?
ASSUMPTION: These questions are designed to help candidates better understand the role, the company, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the KONE careers portal
- Tailor your resume to highlight your relevant experience and skills for this role
- Prepare a cover letter explaining your interest in the role and your qualifications
- Be ready to discuss your approach to sales, customer service, and market analysis in the interview
- Follow up with the hiring manager within one week of the interview to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
