- Managing accounts to ensure profitability and customer service
- Collaborating with sales and marketing teams to achieve organizational objectives
- Providing analytical support for sales programs, plans, and objectives
- Monitoring sales data and generating reports for leadership and strategic initiatives
- Supporting process improvement and new customer implementation processes
*ASSUMPTION:* This role requires a balance of analytical skills and customer service, with a focus on driving sales growth and maintaining customer relationships.
📋 Key Responsibilities
- Manage accounts and ensure profitability and customer service
- Collaborate with sales and marketing teams to achieve organizational objectives
- Provide analytical support for sales programs, plans, and objectives
- Monitor sales data and generate reports for leadership and strategic initiatives
- Support process improvement and new customer implementation processes
- Assist with pricing, lead qualifications, and booking meetings for account directors
- Coordinate and manage simultaneous data analysis requests
- Support creation of SOP documentation and new customer implementation process
- Maintain organizational commitment to ISO 9001, ISO 45001 certification
- Perform assigned tasks to support DSV's quality, health, safety, and environment objectives
*ASSUMPTION:* This role involves a mix of data analysis, customer interaction, and process support, requiring strong organizational skills and the ability to multitask.
🎯 Required Qualifications
Education:
- High School Diploma or Equivalent
Experience:
- 3 years of industry experience
- 3 years of customer service experience
Required Skills:
- Strong interpersonal, analytical, and problem-solving skills
- Ability to manage multiple tasks effectively
- Excellent organizational and time management skills
- Understanding of business principles and language, including fundamentals of finance and profitability
- Proficient in Microsoft Office Suite and CRM tools
- Ability to communicate effectively in English; French is an asset
Preferred Skills:
- CIFFA certificate
- Business administration competence
- Excellent sales and negotiation skills
*ASSUMPTION:* Candidates should have a strong background in customer service and a solid understanding of business principles to excel in this role.
💰 Compensation & Benefits
Salary Range: $55,000 - $70,000 CAD per year (based on industry standards for intermediate sales roles in Milton, Ontario)
Benefits:
- Comprehensive benefits package (details not specified)
- Opportunities for growth and development within a global organization
Working Hours: Regular working hours apply, with occasional flexibility based on business needs
*ASSUMPTION:* The salary range is estimated based on industry standards for intermediate sales roles in Milton, Ontario. Benefits and working hours may vary based on company policy.
📌 Applicant Insights
🔍 Company Context
- Industry: Truck Transportation
- Company Size: 10,001+ employees
- Founded: 1976
- Company Description: DSV keeps supply chains flowing in a world of change, providing and managing supply chain solutions for thousands of companies. With approximately 75,000 employees in over 80 countries, DSV aspires to lead the way towards a more sustainable future for the industry.
- Company Specialties: Global transport and logistics, air freight, sea freight, road transport, rail freight, special project transport, contract logistics, warehousing, supply chain, healthcare logistics, automotive logistics, technology logistics, renewable energy logistics, industrial logistics, retail/fashion logistics, green logistics, full load, part load, groupage, and value-added services.
📊 Role Analysis
- Career Level: Intermediate
- Reporting Structure: This role reports directly to the Account Director and works closely with sales and marketing teams.
- Work Arrangement: On-site, with occasional flexibility based on business needs
- Growth Opportunities: DSV offers opportunities for growth and development within its global organization, with potential career paths in sales, marketing, or management.
*ASSUMPTION:* This role offers opportunities for career growth within a large, global organization, with potential paths in sales, marketing, or management.
🌍 Location & Work Environment
- Office Type: On-site, with a focus on collaboration and teamwork
- Office Location(s): Milton, Ontario, Canada
- Geographic Context: Milton is a growing city located in the Greater Toronto Area, offering a mix of urban and rural living with easy access to major transportation routes.
- Work Schedule: Regular working hours apply, with occasional flexibility based on business needs
*ASSUMPTION:* The Milton office offers a collaborative work environment with easy access to major transportation routes, providing a convenient commute for employees.
💼 Interview & Application Insights
- Typical Process: Online application submission, phone or video screening, in-person interviews, and background check
- Key Assessment Areas: Problem-solving skills, analytical skills, customer service orientation, and cultural fit
- Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences
- Prepare examples of your problem-solving and analytical skills
- Research DSV's company culture and values to demonstrate your cultural fit
*ASSUMPTION:* The interview process focuses on assessing candidates' problem-solving, analytical, and customer service skills, as well as their cultural fit with DSV's values.
🛠️ Tools & Technologies
- Microsoft Office Suite
- CRM tools (specific tools not mentioned)
*ASSUMPTION:* Candidates should be proficient in Microsoft Office Suite and have experience with CRM tools relevant to the logistics industry.
👔 Cultural Fit Considerations
- Company Values: DSV values integrity, respect, diversity, and sustainability. It fosters inclusivity and conducts business with integrity, respecting different cultures and the dignity and rights of individuals.
- Work Style: DSV encourages collaboration, teamwork, and a customer-focused approach. Employees are expected to be authentic, approachable, open, and honest in their interactions.
- Self-Assessment Questions:
- How do you align with DSV's values, particularly in terms of integrity and respect?
- How comfortable are you working in a collaborative, team-focused environment?
- How do you approach problem-solving and analytical tasks, and can you provide examples of your skills in these areas?
*ASSUMPTION:* Candidates should assess their fit with DSV's values and work style, particularly in terms of integrity, respect, collaboration, and problem-solving skills.
⚠️ Potential Challenges
- Managing multiple accounts and priorities effectively
- Balancing data analysis and customer service responsibilities
- Adapting to a dynamic industry and changing business needs
- Working in a large, global organization with diverse teams and cultures
*ASSUMPTION:* This role presents challenges in managing multiple priorities, balancing data analysis and customer service, and adapting to a dynamic industry and global work environment.
📈 Similar Roles Comparison
- Role Differences: This role focuses on account support and customer service, whereas related roles may focus more on sales, marketing, or operations.
- Industry-Specific Context: The truck transportation industry is dynamic and competitive, requiring strong analytical and problem-solving skills.
- Career Path Comparison: This role offers opportunities for growth in sales, marketing, or management within a global organization.
*ASSUMPTION:* This role differs from related positions in its focus on account support and customer service, with opportunities for growth in sales, marketing, or management within a global organization.
📝 Sample Projects
- Developing and implementing effective strategies to increase sales and maintain customer relationships
- Analyzing account data to identify opportunities for improvement and developing plans to optimize customer service
- Supporting process improvement initiatives and creating actionable reports and dashboards for sales and marketing leadership
- Assisting with specific projects and initiatives, such as system updates and business process improvements
*ASSUMPTION:* Sample projects in this role involve data analysis, process improvement, and strategic planning to drive sales growth and maintain customer relationships.
❓ Key Questions to Ask During Interview
- How does this role support the overall sales strategy and growth objectives of the company?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does the company support the professional development and growth of its employees?
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does the company foster a culture of collaboration and teamwork?
*ASSUMPTION:* Candidates should ask questions that demonstrate their interest in the role, the company, and their own professional development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://jobs.dsv.com/job/Milton-Sales-Coordinator%2C-Account-Support-ON-L9E-1N5/1190673201/)
- Tailor your resume and cover letter to highlight relevant skills and experiences
- Prepare examples of your problem-solving and analytical skills
- Research DSV's company culture and values to demonstrate your cultural fit
- Follow up with the hiring manager within one week of submitting your application, inquiring about the status of your application and expressing your continued interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
