Sales Counselor
Everstory Partners
Full-time
On-site
Kansas, United States
🌐 Digital Marketing
Here is the AI-enriched job listing for the Sales Counselor position at Everstory Partners:
## 📌 Core Information
🔹 **Job Title:** Sales Counselor
🔹 **Company:** Everstory Partners
🔹 **Location:** Kansas, United States
🔹 **Job Type:** Full-time
🔹 **Category:** Sales
---
## 📌 Essential Job Details
### 🚀 Job Overview
As a Sales Counselor at Everstory Partners, you will play a crucial role in providing compassionate and personalized support to individuals and families navigating the complex process of end-of-life planning. By leveraging your sales expertise, industry knowledge, and customer-centric approach, you will help customers find meaningful and tailored solutions to meet their unique needs during challenging times. Your impact will be measured by your ability to exceed monthly sales goals, maximize revenue for the organization, and deliver an exceptional customer experience.
**ASSUMPTION:** Based on the job description, this role is focused on end-of-life planning and memorial services, which is a specialized domain requiring empathy, industry expertise, and a commitment to customer satisfaction.
---
### 📋 Key Responsibilities
✅ Guide individuals and families through end-of-life memorial planning using sales presentations and Everstory's tools
✅ Provide customers with options to best meet their unique needs or the needs of a deceased loved one, including tours, plot identification, and advising on various burial, entombment, and cremation options
✅ Understand and present all associated costs, advise customers on financing options, and ensure all financing is finalized prior to internment
✅ Manage the CRM and lead database, including generating new leads through networking, online, and cold calling, as well as referrals and lead categorization
✅ Plan and conduct community outreach events to build relationships and generate new leads
✅ Complete all required paperwork, processes, and authorizations to finalize sales and deliver services/products
✅ Actively participate in supporting services at the location
✅ Participate in sales meetings, communicate effectively with local management and team members regarding activity, progress, and results
**ASSUMPTION:** The role involves both pre-planning and immediate-need sales, requiring a consultative approach to guide customers through a sensitive and complex process.
---
### 🎯 Required Qualifications
**Education:** High school diploma or equivalent, with some additional education preferred in areas like Business, Marketing, or Sales.
**Experience:** 1 year of sales experience preferred.
**Skills:** Valid driver's license and access to a personal vehicle, proficiency in MS Office (Excel and Outlook), experience working in a CRM, strong attention to detail and problem-solving skills, excellent verbal, written, and interpersonal communication skills, strong organizational and planning skills in a fast-paced environment, ability to maintain discretion and confidentiality when handling sensitive information.
**ASSUMPTION:** The role requires a combination of sales expertise, industry knowledge, and customer service skills to effectively guide customers through end-of-life planning.
---
### 💰 Compensation & Benefits
**Salary Range:** Not specified
**Benefits:** Everstory Partners offers a competitive benefits package for full-time employees, including medical, dental, 401(k) with company match, life insurance, short-term and long-term disability, vision, tuition reimbursement, employee discount programs, generous PTO, volunteer opportunities, and more.
**ASSUMPTION:** Based on industry standards for similar sales roles in the funeral and memorial services sector, the expected salary range for this position is likely between $40,000 to $60,000 per year, plus commission.
---
## 📌 Applicant Insights
### 🔍 Company Context
**Industry Position:** Everstory Partners is a national provider of end-of-life memorial planning and services, with a focus on creating supportive spaces for individuals and families to find solace, meaning, and hope during grief.
**Company Size:** Not specified
**Company Stage:** Established national organization with local partners
**ASSUMPTION:** Everstory Partners is a well-established player in the funeral and memorial services industry, with a focus on providing personalized and compassionate support to customers.
---
### 📊 Role Analysis
**Career Level:** Mid-level
**Reporting Structure:** The Sales Counselor will report to local management and work closely with the broader team.
**Team Size/Composition:** Not specified
**Growth Opportunities:** Successful performance in this role could lead to advancement within the sales organization or potential management opportunities.
**ASSUMPTION:** This is a mid-level sales position within a structured organizational hierarchy, with opportunities for career growth and development.
---
### 🌍 Location & Work Environment
**Office Type:** The role is based in a cemetery location, with a mix of in-office and off-site work.
**Geographic Context:** Kansas is a Midwestern state with a relatively low cost of living and a mix of urban and rural areas.
**Work Schedule:** This position may require availability to work evenings and weekends as needed.
**Regional Considerations:** The work environment and customer interactions will likely involve a mix of cultural and religious considerations, as end-of-life planning can be deeply personal and meaningful to individuals and families.
**ASSUMPTION:** The work environment will involve a combination of on-site and community-based activities, with a need for flexible scheduling to accommodate customer needs.
---
### 💼 Interview & Application Insights
**Typical Process:** The interview process for this role may include an initial phone or video screening, followed by in-person interviews with the hiring manager and potentially other team members. Expect to be assessed on your sales skills, industry knowledge, customer service orientation, and ability to handle sensitive situations.
**Key Assessment Areas:** Salesmanship, customer focus, problem-solving, communication skills, attention to detail, and cultural fit.
**Application Tips:** Highlight your relevant sales experience, any prior work in the funeral or memorial services industry, and your ability to empathize with and support customers during challenging times. Emphasize your customer-centric approach and your passion for helping families find meaningful solutions.
**ATS Keywords:** sales, customer service, end-of-life planning, memorial services, CRM, lead generation, community outreach, compassion, problem-solving, attention to detail.
**ASSUMPTION:** The interview process and application assessment will focus on evaluating the candidate's sales skills, customer service orientation, and ability to navigate the sensitive nature of end-of-life planning.
---
### 🛠️ Tools & Technologies
- Customer Relationship Management (CRM) software
- Microsoft Office suite (Excel, Outlook)
- Presentation and communication tools
**ASSUMPTION:** The role will likely involve the use of standard sales and customer service software, as well as basic productivity tools.
---
### 👔 Cultural Fit Considerations
**Company Values:** Everstory Partners is committed to creating supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. The company has a deep understanding of the complex nature of grief and a strong focus on providing compassionate and personalized support.
**Work Style:** The work environment is likely to be collaborative, with a focus on teamwork and open communication. Candidates should be able to handle sensitive situations with empathy and discretion.
**Self-Assessment:** Consider your ability to empathize with customers, your comfort in discussing end-of-life topics, your resilience in the face of challenging situations, and your passion for providing exceptional customer service.
**ASSUMPTION:** Everstory Partners values compassion, customer focus, and a collaborative team environment in supporting customers through the end-of-life planning process.
---
### ⚠️ Potential Challenges
- Navigating sensitive conversations and helping customers cope with grief
- Balancing sales goals with the need for a personalized, empathetic approach
- Maintaining a high level of organization and attention to detail in a fast-paced environment
- Coordinating with various stakeholders (customers, internal teams, community partners) to deliver a seamless customer experience
**ASSUMPTION:** The role may involve dealing with emotionally charged situations and complex customer needs, requiring a delicate balance of sales skills and compassionate support.
---
### 📈 Similar Roles Comparison
The Sales Counselor role at Everstory Partners shares similarities with other customer-facing sales positions in the funeral, memorial, or end-of-life planning industries. However, this role likely requires a greater emphasis on empathy, industry expertise, and the ability to guide customers through a highly sensitive process. Compared to more general sales roles, the Sales Counselor position may involve a more consultative approach and a deeper understanding of the emotional and logistical considerations involved in end-of-life planning.
**ASSUMPTION:** The Sales Counselor role is more specialized than a typical sales position, with a focus on providing personalized support and solutions to customers during a challenging time.
---
### 📝 Sample Projects
As a Sales Counselor at Everstory Partners, you may be involved in the following types of projects and tasks:
- Conducting in-depth customer needs assessments to understand their unique requirements and preferences
- Guiding customers through the selection of burial plots, entombment options, cremation services, and memorial products
- Developing customized sales presentations and proposals to meet the specific needs of each customer
- Coordinating with the operations team to ensure a seamless delivery of services and products
- Organizing community outreach events to build relationships and generate new leads
- Maintaining accurate records in the CRM system and generating reports on sales activity and performance
**ASSUMPTION:** The role requires a combination of sales, customer service, and project management skills to deliver a comprehensive end-of-life planning experience for customers.
---
### ❓ Key Questions to Ask During Interview
1. Can you tell me more about the typical customer journey and how the Sales Counselor role fits into that process?
2. What kind of training and support do you provide to help Sales Counselors develop their empathy and interpersonal skills when working with grieving families?
3. How do you measure success for this role, and what are the key performance indicators you use to evaluate Sales Counselors?
4. Can you describe the team structure and collaboration between the Sales Counselors and other departments, such as operations and marketing?
5. What are some of the most common challenges faced by Sales Counselors in this industry, and how does Everstory Partners help them navigate those challenges?
6. How does Everstory Partners ensure that the sales process remains sensitive and empathetic while still meeting revenue goals?
**ASSUMPTION:** These questions are designed to help the candidate better understand the unique aspects of the Sales Counselor role, the company's approach to supporting employees in this sensitive domain, and how success is measured.
---
## 📌 Disclaimer
⚠️ **This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.**
---
## 📌 Next Steps for Applicants
To effectively pursue this opportunity, applicants should:
1. Carefully review the job description and requirements to ensure they meet the qualifications.
2. Tailor their resume and cover letter to highlight their relevant sales experience, customer service skills, and ability to handle sensitive situations with empathy.
3. Research Everstory Partners and the end-of-life planning industry to demonstrate their understanding of the company's mission and the unique aspects of this role.
4. Prepare thoughtful questions to ask during the interview that showcase their interest in the position and the company's approach to supporting customers and employees.
5. Be ready to discuss their own ability to navigate the emotional and logistical complexities of end-of-life planning, and how their values and experience make them a strong fit for this role.
By taking these steps, applicants can position themselves as highly qualified and enthusiastic candidates who are well-equipped to succeed in this rewarding and meaningful Sales Counselor role at Everstory Partners.
## 📌 Core Information
🔹 **Job Title:** Sales Counselor
🔹 **Company:** Everstory Partners
🔹 **Location:** Kansas, United States
🔹 **Job Type:** Full-time
🔹 **Category:** Sales
---
## 📌 Essential Job Details
### 🚀 Job Overview
As a Sales Counselor at Everstory Partners, you will play a crucial role in providing compassionate and personalized support to individuals and families navigating the complex process of end-of-life planning. By leveraging your sales expertise, industry knowledge, and customer-centric approach, you will help customers find meaningful and tailored solutions to meet their unique needs during challenging times. Your impact will be measured by your ability to exceed monthly sales goals, maximize revenue for the organization, and deliver an exceptional customer experience.
**ASSUMPTION:** Based on the job description, this role is focused on end-of-life planning and memorial services, which is a specialized domain requiring empathy, industry expertise, and a commitment to customer satisfaction.
---
### 📋 Key Responsibilities
✅ Guide individuals and families through end-of-life memorial planning using sales presentations and Everstory's tools
✅ Provide customers with options to best meet their unique needs or the needs of a deceased loved one, including tours, plot identification, and advising on various burial, entombment, and cremation options
✅ Understand and present all associated costs, advise customers on financing options, and ensure all financing is finalized prior to internment
✅ Manage the CRM and lead database, including generating new leads through networking, online, and cold calling, as well as referrals and lead categorization
✅ Plan and conduct community outreach events to build relationships and generate new leads
✅ Complete all required paperwork, processes, and authorizations to finalize sales and deliver services/products
✅ Actively participate in supporting services at the location
✅ Participate in sales meetings, communicate effectively with local management and team members regarding activity, progress, and results
**ASSUMPTION:** The role involves both pre-planning and immediate-need sales, requiring a consultative approach to guide customers through a sensitive and complex process.
---
### 🎯 Required Qualifications
**Education:** High school diploma or equivalent, with some additional education preferred in areas like Business, Marketing, or Sales.
**Experience:** 1 year of sales experience preferred.
**Skills:** Valid driver's license and access to a personal vehicle, proficiency in MS Office (Excel and Outlook), experience working in a CRM, strong attention to detail and problem-solving skills, excellent verbal, written, and interpersonal communication skills, strong organizational and planning skills in a fast-paced environment, ability to maintain discretion and confidentiality when handling sensitive information.
**ASSUMPTION:** The role requires a combination of sales expertise, industry knowledge, and customer service skills to effectively guide customers through end-of-life planning.
---
### 💰 Compensation & Benefits
**Salary Range:** Not specified
**Benefits:** Everstory Partners offers a competitive benefits package for full-time employees, including medical, dental, 401(k) with company match, life insurance, short-term and long-term disability, vision, tuition reimbursement, employee discount programs, generous PTO, volunteer opportunities, and more.
**ASSUMPTION:** Based on industry standards for similar sales roles in the funeral and memorial services sector, the expected salary range for this position is likely between $40,000 to $60,000 per year, plus commission.
---
## 📌 Applicant Insights
### 🔍 Company Context
**Industry Position:** Everstory Partners is a national provider of end-of-life memorial planning and services, with a focus on creating supportive spaces for individuals and families to find solace, meaning, and hope during grief.
**Company Size:** Not specified
**Company Stage:** Established national organization with local partners
**ASSUMPTION:** Everstory Partners is a well-established player in the funeral and memorial services industry, with a focus on providing personalized and compassionate support to customers.
---
### 📊 Role Analysis
**Career Level:** Mid-level
**Reporting Structure:** The Sales Counselor will report to local management and work closely with the broader team.
**Team Size/Composition:** Not specified
**Growth Opportunities:** Successful performance in this role could lead to advancement within the sales organization or potential management opportunities.
**ASSUMPTION:** This is a mid-level sales position within a structured organizational hierarchy, with opportunities for career growth and development.
---
### 🌍 Location & Work Environment
**Office Type:** The role is based in a cemetery location, with a mix of in-office and off-site work.
**Geographic Context:** Kansas is a Midwestern state with a relatively low cost of living and a mix of urban and rural areas.
**Work Schedule:** This position may require availability to work evenings and weekends as needed.
**Regional Considerations:** The work environment and customer interactions will likely involve a mix of cultural and religious considerations, as end-of-life planning can be deeply personal and meaningful to individuals and families.
**ASSUMPTION:** The work environment will involve a combination of on-site and community-based activities, with a need for flexible scheduling to accommodate customer needs.
---
### 💼 Interview & Application Insights
**Typical Process:** The interview process for this role may include an initial phone or video screening, followed by in-person interviews with the hiring manager and potentially other team members. Expect to be assessed on your sales skills, industry knowledge, customer service orientation, and ability to handle sensitive situations.
**Key Assessment Areas:** Salesmanship, customer focus, problem-solving, communication skills, attention to detail, and cultural fit.
**Application Tips:** Highlight your relevant sales experience, any prior work in the funeral or memorial services industry, and your ability to empathize with and support customers during challenging times. Emphasize your customer-centric approach and your passion for helping families find meaningful solutions.
**ATS Keywords:** sales, customer service, end-of-life planning, memorial services, CRM, lead generation, community outreach, compassion, problem-solving, attention to detail.
**ASSUMPTION:** The interview process and application assessment will focus on evaluating the candidate's sales skills, customer service orientation, and ability to navigate the sensitive nature of end-of-life planning.
---
### 🛠️ Tools & Technologies
- Customer Relationship Management (CRM) software
- Microsoft Office suite (Excel, Outlook)
- Presentation and communication tools
**ASSUMPTION:** The role will likely involve the use of standard sales and customer service software, as well as basic productivity tools.
---
### 👔 Cultural Fit Considerations
**Company Values:** Everstory Partners is committed to creating supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. The company has a deep understanding of the complex nature of grief and a strong focus on providing compassionate and personalized support.
**Work Style:** The work environment is likely to be collaborative, with a focus on teamwork and open communication. Candidates should be able to handle sensitive situations with empathy and discretion.
**Self-Assessment:** Consider your ability to empathize with customers, your comfort in discussing end-of-life topics, your resilience in the face of challenging situations, and your passion for providing exceptional customer service.
**ASSUMPTION:** Everstory Partners values compassion, customer focus, and a collaborative team environment in supporting customers through the end-of-life planning process.
---
### ⚠️ Potential Challenges
- Navigating sensitive conversations and helping customers cope with grief
- Balancing sales goals with the need for a personalized, empathetic approach
- Maintaining a high level of organization and attention to detail in a fast-paced environment
- Coordinating with various stakeholders (customers, internal teams, community partners) to deliver a seamless customer experience
**ASSUMPTION:** The role may involve dealing with emotionally charged situations and complex customer needs, requiring a delicate balance of sales skills and compassionate support.
---
### 📈 Similar Roles Comparison
The Sales Counselor role at Everstory Partners shares similarities with other customer-facing sales positions in the funeral, memorial, or end-of-life planning industries. However, this role likely requires a greater emphasis on empathy, industry expertise, and the ability to guide customers through a highly sensitive process. Compared to more general sales roles, the Sales Counselor position may involve a more consultative approach and a deeper understanding of the emotional and logistical considerations involved in end-of-life planning.
**ASSUMPTION:** The Sales Counselor role is more specialized than a typical sales position, with a focus on providing personalized support and solutions to customers during a challenging time.
---
### 📝 Sample Projects
As a Sales Counselor at Everstory Partners, you may be involved in the following types of projects and tasks:
- Conducting in-depth customer needs assessments to understand their unique requirements and preferences
- Guiding customers through the selection of burial plots, entombment options, cremation services, and memorial products
- Developing customized sales presentations and proposals to meet the specific needs of each customer
- Coordinating with the operations team to ensure a seamless delivery of services and products
- Organizing community outreach events to build relationships and generate new leads
- Maintaining accurate records in the CRM system and generating reports on sales activity and performance
**ASSUMPTION:** The role requires a combination of sales, customer service, and project management skills to deliver a comprehensive end-of-life planning experience for customers.
---
### ❓ Key Questions to Ask During Interview
1. Can you tell me more about the typical customer journey and how the Sales Counselor role fits into that process?
2. What kind of training and support do you provide to help Sales Counselors develop their empathy and interpersonal skills when working with grieving families?
3. How do you measure success for this role, and what are the key performance indicators you use to evaluate Sales Counselors?
4. Can you describe the team structure and collaboration between the Sales Counselors and other departments, such as operations and marketing?
5. What are some of the most common challenges faced by Sales Counselors in this industry, and how does Everstory Partners help them navigate those challenges?
6. How does Everstory Partners ensure that the sales process remains sensitive and empathetic while still meeting revenue goals?
**ASSUMPTION:** These questions are designed to help the candidate better understand the unique aspects of the Sales Counselor role, the company's approach to supporting employees in this sensitive domain, and how success is measured.
---
## 📌 Disclaimer
⚠️ **This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.**
---
## 📌 Next Steps for Applicants
To effectively pursue this opportunity, applicants should:
1. Carefully review the job description and requirements to ensure they meet the qualifications.
2. Tailor their resume and cover letter to highlight their relevant sales experience, customer service skills, and ability to handle sensitive situations with empathy.
3. Research Everstory Partners and the end-of-life planning industry to demonstrate their understanding of the company's mission and the unique aspects of this role.
4. Prepare thoughtful questions to ask during the interview that showcase their interest in the position and the company's approach to supporting customers and employees.
5. Be ready to discuss their own ability to navigate the emotional and logistical complexities of end-of-life planning, and how their values and experience make them a strong fit for this role.
By taking these steps, applicants can position themselves as highly qualified and enthusiastic candidates who are well-equipped to succeed in this rewarding and meaningful Sales Counselor role at Everstory Partners.