Sales Counselor
Everstory Partners
Full-time
On-site
Detroit, Michigan, United States
🌐 Digital Marketing
Here is the AI-enriched job listing for the Sales Counselor role at Everstory Partners:
## 📌 Core Information
🔹 **Job Title:** Sales Counselor
🔹 **Company:** Everstory Partners
🔹 **Location:** Detroit, Michigan, United States
🔹 **Job Type:** Full-time
🔹 **Category:** Sales
---
## 📌 Essential Job Details
### 🚀 Job Overview
As a Sales Counselor at Everstory Partners, you will be responsible for providing compassionate and personalized support to individuals and families during their most difficult times. Your role will be to guide them through the end-of-life memorial planning process, utilizing Everstory's sales expertise and customer-focused approach. By effectively executing on monthly sales goals, you will maximize revenue for the organization and succeed in a commission-based selling environment.
**ASSUMPTION:** Based on the job description, this role is likely focused on pre-planning and immediate need sales for funeral and memorial services, as Everstory Partners specializes in providing supportive spaces for individuals and families experiencing loss.
---
### 📋 Key Responsibilities
✅ Guide individuals and families through end-of-life memorial planning using sales presentations and Everstory's proprietary tools
✅ Provide customers with options to best meet their unique needs or the needs of a deceased loved one, including touring the location, identifying plot locations, and advising on various burial, entombment, and cremation options
✅ Understand and present all associated costs, and advise customers on financing options to ensure all arrangements are finalized prior to internment
✅ Manage the daily CRM and lead database, including generating new leads through networking, online, and cold calling, as well as categorizing leads
✅ Plan and conduct community outreach events to build relationships and generate new leads
✅ Complete all required paperwork and authorizations to finalize sales and deliver services/products
✅ Actively participate in supporting services at the location
✅ Communicate effectively with local management and team members regarding activity, progress, and results
**ASSUMPTION:** The role likely requires a delicate balance of sales expertise and compassionate customer service, as the nature of the work involves guiding families through difficult end-of-life decisions.
---
### 🎯 Required Qualifications
**Education:** High school diploma or equivalent, with some additional education in Business, Marketing, or Sales preferred
**Experience:** 1 year of sales experience preferred
**Skills:** Proficiency in MS Office (Excel and Outlook), experience with CRM systems, strong attention to detail and problem-solving skills, excellent verbal, written, and interpersonal communication skills, strong organizational and planning abilities in a fast-paced environment, discretion and confidentiality when handling sensitive information
**ASSUMPTION:** The preferred qualifications suggest that Everstory Partners is looking for a sales professional with some industry experience, who can demonstrate the ability to navigate complex customer situations with empathy and attention to detail.
---
### 💰 Compensation & Benefits
**Salary Range:** Not specified
**Benefits:** Medical, dental, 401(k) with company match, life insurance, short-term and long-term disability, vision, tuition reimbursement, employee discount programs, generous PTO, and volunteer opportunities
**ASSUMPTION:** Based on the comprehensive benefits package offered, the compensation for this role is likely competitive within the funeral services industry in the Detroit, Michigan area.
---
## 📌 Applicant Insights
### 🔍 Company Context
**Industry Position:** Everstory Partners is a national provider of end-of-life memorial planning and support services, with a focus on creating compassionate and meaningful experiences for individuals and families.
**Company Size:** Not specified
**Company Stage:** Established national presence, with local partners across the country
**ASSUMPTION:** Everstory Partners is likely an established, mid-sized to large funeral services provider, with a focus on delivering personalized support and guidance to customers during their most difficult times.
---
### 📊 Role Analysis
**Career Level:** Mid-level
**Reporting Structure:** Likely reports to a local sales manager or regional sales director
**Team Size/Composition:** Not specified, but may work closely with a team of sales counselors and funeral service professionals
**Growth Opportunities:** Potential for career advancement within the sales or operations functions of the organization
**ASSUMPTION:** This role is suitable for experienced sales professionals who have demonstrated the ability to thrive in a commission-based, customer-facing environment, with opportunities for growth and development within the company.
---
### 🌍 Location & Work Environment
**Office Type:** Combination of in-office and on-site at the company's cemetery locations
**Geographic Context:** Detroit, Michigan is a major metropolitan area with a diverse population and a range of cultural and economic opportunities.
**Work Schedule:** Evenings and weekends as needed to accommodate customer needs
**Regional Considerations:** The Detroit area has a strong connection to the automotive industry and a vibrant, diverse community, which may be relevant for understanding the local context.
**ASSUMPTION:** The role likely requires a flexible work schedule to accommodate customer needs, with a mix of in-office and on-site responsibilities at the company's cemetery locations.
---
### 💼 Interview & Application Insights
**Typical Process:** Screening call, in-person or virtual interviews, role-playing exercises, and reference checks
**Key Assessment Areas:** Empathy and customer service skills, sales expertise, industry knowledge, attention to detail, problem-solving abilities, and communication skills
**Application Tips:** Highlight relevant sales experience, demonstrate understanding of the funeral services industry, and emphasize your ability to provide compassionate support to customers during difficult times
**ATS Keywords:** Sales, customer service, end-of-life planning, memorial services, CRM, lead generation, community outreach
**ASSUMPTION:** The interview process and key assessment areas are typical for a sales role in the funeral services industry, where candidates must demonstrate a balance of sales expertise and emotional intelligence.
---
### 🛠️ Tools & Technologies
Microsoft Office Suite (Excel, Outlook), Customer Relationship Management (CRM) software
**ASSUMPTION:** Proficiency with standard office productivity tools and CRM systems is likely a baseline requirement for this role, as the Sales Counselor will be responsible for managing the sales pipeline and customer records.
---
### 👔 Cultural Fit Considerations
**Company Values:** Everstory Partners is committed to creating supportive spaces and providing compassionate, personalized support to individuals and families during their time of loss.
**Work Style:** The role likely requires a balance of empathy, sales acumen, and the ability to thrive in a fast-paced, customer-facing environment.
**Self-Assessment:** Candidates should consider their own capacity for emotional intelligence, their comfort level with a commission-based sales structure, and their alignment with Everstory's mission and values.
**ASSUMPTION:** Everstory Partners values employees who can combine sales expertise with a genuine desire to support customers during their most difficult experiences.
---
### ⚠️ Potential Challenges
The Sales Counselor role may involve managing a high volume of customer interactions, navigating sensitive emotional situations, and maintaining a consistent sales performance in a commission-based environment. Successful candidates will need to demonstrate resilience, empathy, and the ability to balance sales targets with personalized customer service.
**ASSUMPTION:** The nature of the funeral services industry can be emotionally taxing, and the Sales Counselor must be prepared to provide compassionate support while also meeting sales objectives.
---
### 📈 Similar Roles Comparison
The Sales Counselor role at Everstory Partners is similar to sales or pre-planning positions within the funeral services industry, such as funeral home directors or cemetery sales representatives. These roles typically involve guiding customers through end-of-life planning, product and service sales, and providing emotional support. However, the Everstory Partners position may have a stronger focus on community outreach and lead generation compared to more traditional funeral sales roles.
**ASSUMPTION:** The Sales Counselor role at Everstory Partners shares core responsibilities with similar sales-focused positions in the funeral services industry, but may have a unique emphasis on proactive customer acquisition and community engagement.
---
### 📝 Sample Projects
- Developing and delivering personalized sales presentations to prospective customers, highlighting Everstory's services and the benefits of pre-planning
- Conducting site tours and providing detailed information about burial, entombment, and cremation options to help customers make informed decisions
- Collaborating with the local team to plan and execute community outreach events, such as educational seminars or memorial services, to generate new leads
- Maintaining accurate records in the CRM system, tracking lead sources, and categorizing customers based on their stage in the sales process
- Submitting complete paperwork and authorization forms to finalize sales and ensure a seamless customer experience
**ASSUMPTION:** These sample projects are representative of the key responsibilities outlined in the job description, but the specific nature of the work may vary based on the unique needs of Everstory Partners and its local cemetery locations.
---
### ❓ Key Questions to Ask During Interview
1. Can you provide more details about the typical customer journey and the Sales Counselor's role in guiding families through the end-of-life planning process?
2. How does Everstory's sales approach differ from traditional funeral home sales, and what are the key skills and mindset required to be successful in this role?
3. What type of training and ongoing support do you provide to help Sales Counselors develop their emotional intelligence and customer service skills?
4. Can you share examples of successful community outreach initiatives that have helped generate new leads and strengthen Everstory's local presence?
5. What are the most common challenges faced by Sales Counselors, and how does the company work to support them in overcoming these challenges?
6. What opportunities exist for career growth and development within Everstory Partners, both within the sales function and potentially in other areas of the business?
**ASSUMPTION:** These questions are designed to help candidates better understand the unique aspects of the Sales Counselor role, the company's sales approach, the training and support available, and the potential for professional development. Candidates should feel free to adapt these questions based on their specific interests and concerns.
---
## 📌 Disclaimer
⚠️ **This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.**
---
## 📌 Next Steps for Applicants
To effectively pursue this opportunity, applicants should:
1. Review the job description carefully and ensure they meet the required qualifications.
2. Customize their resume and cover letter to highlight their relevant sales experience, customer service skills, and alignment with Everstory's mission and values.
3. Prepare thoughtful questions to ask during the interview process, demonstrating their interest in the role and the company.
4. Research Everstory Partners and the funeral services industry in the Detroit area to gain a deeper understanding of the market context and potential challenges or opportunities.
5. Be prepared to discuss their capacity for emotional intelligence, their comfort level with a commission-based structure, and their ability to thrive in a fast-paced, customer-facing environment.
By following these steps, applicants can position themselves as compelling candidates for the Sales Counselor role at Everstory Partners.
## Visual Customization Guide
For this job listing, a more formal and professional visual style would be appropriate, given the sensitive nature of the funeral services industry. Some suggested customizations:
- Use clean, minimalist icons and visual elements to convey a sense of dignity and respect.
- Incorporate a neutral color palette, such as shades of gray, blue, or green, to create a calming and compassionate tone.
- Maintain a structured, easy-to-scan layout to help applicants quickly find the most relevant information.
- Avoid overly casual or playful design elements, as they may be perceived as inappropriate for this type of role.
These visual adaptations should be applied subtly to enhance the readability and professionalism of the job listing, while still maintaining a human-centric and empathetic approach that aligns with Everstory Partners' mission and values.
## 📌 Core Information
🔹 **Job Title:** Sales Counselor
🔹 **Company:** Everstory Partners
🔹 **Location:** Detroit, Michigan, United States
🔹 **Job Type:** Full-time
🔹 **Category:** Sales
---
## 📌 Essential Job Details
### 🚀 Job Overview
As a Sales Counselor at Everstory Partners, you will be responsible for providing compassionate and personalized support to individuals and families during their most difficult times. Your role will be to guide them through the end-of-life memorial planning process, utilizing Everstory's sales expertise and customer-focused approach. By effectively executing on monthly sales goals, you will maximize revenue for the organization and succeed in a commission-based selling environment.
**ASSUMPTION:** Based on the job description, this role is likely focused on pre-planning and immediate need sales for funeral and memorial services, as Everstory Partners specializes in providing supportive spaces for individuals and families experiencing loss.
---
### 📋 Key Responsibilities
✅ Guide individuals and families through end-of-life memorial planning using sales presentations and Everstory's proprietary tools
✅ Provide customers with options to best meet their unique needs or the needs of a deceased loved one, including touring the location, identifying plot locations, and advising on various burial, entombment, and cremation options
✅ Understand and present all associated costs, and advise customers on financing options to ensure all arrangements are finalized prior to internment
✅ Manage the daily CRM and lead database, including generating new leads through networking, online, and cold calling, as well as categorizing leads
✅ Plan and conduct community outreach events to build relationships and generate new leads
✅ Complete all required paperwork and authorizations to finalize sales and deliver services/products
✅ Actively participate in supporting services at the location
✅ Communicate effectively with local management and team members regarding activity, progress, and results
**ASSUMPTION:** The role likely requires a delicate balance of sales expertise and compassionate customer service, as the nature of the work involves guiding families through difficult end-of-life decisions.
---
### 🎯 Required Qualifications
**Education:** High school diploma or equivalent, with some additional education in Business, Marketing, or Sales preferred
**Experience:** 1 year of sales experience preferred
**Skills:** Proficiency in MS Office (Excel and Outlook), experience with CRM systems, strong attention to detail and problem-solving skills, excellent verbal, written, and interpersonal communication skills, strong organizational and planning abilities in a fast-paced environment, discretion and confidentiality when handling sensitive information
**ASSUMPTION:** The preferred qualifications suggest that Everstory Partners is looking for a sales professional with some industry experience, who can demonstrate the ability to navigate complex customer situations with empathy and attention to detail.
---
### 💰 Compensation & Benefits
**Salary Range:** Not specified
**Benefits:** Medical, dental, 401(k) with company match, life insurance, short-term and long-term disability, vision, tuition reimbursement, employee discount programs, generous PTO, and volunteer opportunities
**ASSUMPTION:** Based on the comprehensive benefits package offered, the compensation for this role is likely competitive within the funeral services industry in the Detroit, Michigan area.
---
## 📌 Applicant Insights
### 🔍 Company Context
**Industry Position:** Everstory Partners is a national provider of end-of-life memorial planning and support services, with a focus on creating compassionate and meaningful experiences for individuals and families.
**Company Size:** Not specified
**Company Stage:** Established national presence, with local partners across the country
**ASSUMPTION:** Everstory Partners is likely an established, mid-sized to large funeral services provider, with a focus on delivering personalized support and guidance to customers during their most difficult times.
---
### 📊 Role Analysis
**Career Level:** Mid-level
**Reporting Structure:** Likely reports to a local sales manager or regional sales director
**Team Size/Composition:** Not specified, but may work closely with a team of sales counselors and funeral service professionals
**Growth Opportunities:** Potential for career advancement within the sales or operations functions of the organization
**ASSUMPTION:** This role is suitable for experienced sales professionals who have demonstrated the ability to thrive in a commission-based, customer-facing environment, with opportunities for growth and development within the company.
---
### 🌍 Location & Work Environment
**Office Type:** Combination of in-office and on-site at the company's cemetery locations
**Geographic Context:** Detroit, Michigan is a major metropolitan area with a diverse population and a range of cultural and economic opportunities.
**Work Schedule:** Evenings and weekends as needed to accommodate customer needs
**Regional Considerations:** The Detroit area has a strong connection to the automotive industry and a vibrant, diverse community, which may be relevant for understanding the local context.
**ASSUMPTION:** The role likely requires a flexible work schedule to accommodate customer needs, with a mix of in-office and on-site responsibilities at the company's cemetery locations.
---
### 💼 Interview & Application Insights
**Typical Process:** Screening call, in-person or virtual interviews, role-playing exercises, and reference checks
**Key Assessment Areas:** Empathy and customer service skills, sales expertise, industry knowledge, attention to detail, problem-solving abilities, and communication skills
**Application Tips:** Highlight relevant sales experience, demonstrate understanding of the funeral services industry, and emphasize your ability to provide compassionate support to customers during difficult times
**ATS Keywords:** Sales, customer service, end-of-life planning, memorial services, CRM, lead generation, community outreach
**ASSUMPTION:** The interview process and key assessment areas are typical for a sales role in the funeral services industry, where candidates must demonstrate a balance of sales expertise and emotional intelligence.
---
### 🛠️ Tools & Technologies
Microsoft Office Suite (Excel, Outlook), Customer Relationship Management (CRM) software
**ASSUMPTION:** Proficiency with standard office productivity tools and CRM systems is likely a baseline requirement for this role, as the Sales Counselor will be responsible for managing the sales pipeline and customer records.
---
### 👔 Cultural Fit Considerations
**Company Values:** Everstory Partners is committed to creating supportive spaces and providing compassionate, personalized support to individuals and families during their time of loss.
**Work Style:** The role likely requires a balance of empathy, sales acumen, and the ability to thrive in a fast-paced, customer-facing environment.
**Self-Assessment:** Candidates should consider their own capacity for emotional intelligence, their comfort level with a commission-based sales structure, and their alignment with Everstory's mission and values.
**ASSUMPTION:** Everstory Partners values employees who can combine sales expertise with a genuine desire to support customers during their most difficult experiences.
---
### ⚠️ Potential Challenges
The Sales Counselor role may involve managing a high volume of customer interactions, navigating sensitive emotional situations, and maintaining a consistent sales performance in a commission-based environment. Successful candidates will need to demonstrate resilience, empathy, and the ability to balance sales targets with personalized customer service.
**ASSUMPTION:** The nature of the funeral services industry can be emotionally taxing, and the Sales Counselor must be prepared to provide compassionate support while also meeting sales objectives.
---
### 📈 Similar Roles Comparison
The Sales Counselor role at Everstory Partners is similar to sales or pre-planning positions within the funeral services industry, such as funeral home directors or cemetery sales representatives. These roles typically involve guiding customers through end-of-life planning, product and service sales, and providing emotional support. However, the Everstory Partners position may have a stronger focus on community outreach and lead generation compared to more traditional funeral sales roles.
**ASSUMPTION:** The Sales Counselor role at Everstory Partners shares core responsibilities with similar sales-focused positions in the funeral services industry, but may have a unique emphasis on proactive customer acquisition and community engagement.
---
### 📝 Sample Projects
- Developing and delivering personalized sales presentations to prospective customers, highlighting Everstory's services and the benefits of pre-planning
- Conducting site tours and providing detailed information about burial, entombment, and cremation options to help customers make informed decisions
- Collaborating with the local team to plan and execute community outreach events, such as educational seminars or memorial services, to generate new leads
- Maintaining accurate records in the CRM system, tracking lead sources, and categorizing customers based on their stage in the sales process
- Submitting complete paperwork and authorization forms to finalize sales and ensure a seamless customer experience
**ASSUMPTION:** These sample projects are representative of the key responsibilities outlined in the job description, but the specific nature of the work may vary based on the unique needs of Everstory Partners and its local cemetery locations.
---
### ❓ Key Questions to Ask During Interview
1. Can you provide more details about the typical customer journey and the Sales Counselor's role in guiding families through the end-of-life planning process?
2. How does Everstory's sales approach differ from traditional funeral home sales, and what are the key skills and mindset required to be successful in this role?
3. What type of training and ongoing support do you provide to help Sales Counselors develop their emotional intelligence and customer service skills?
4. Can you share examples of successful community outreach initiatives that have helped generate new leads and strengthen Everstory's local presence?
5. What are the most common challenges faced by Sales Counselors, and how does the company work to support them in overcoming these challenges?
6. What opportunities exist for career growth and development within Everstory Partners, both within the sales function and potentially in other areas of the business?
**ASSUMPTION:** These questions are designed to help candidates better understand the unique aspects of the Sales Counselor role, the company's sales approach, the training and support available, and the potential for professional development. Candidates should feel free to adapt these questions based on their specific interests and concerns.
---
## 📌 Disclaimer
⚠️ **This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.**
---
## 📌 Next Steps for Applicants
To effectively pursue this opportunity, applicants should:
1. Review the job description carefully and ensure they meet the required qualifications.
2. Customize their resume and cover letter to highlight their relevant sales experience, customer service skills, and alignment with Everstory's mission and values.
3. Prepare thoughtful questions to ask during the interview process, demonstrating their interest in the role and the company.
4. Research Everstory Partners and the funeral services industry in the Detroit area to gain a deeper understanding of the market context and potential challenges or opportunities.
5. Be prepared to discuss their capacity for emotional intelligence, their comfort level with a commission-based structure, and their ability to thrive in a fast-paced, customer-facing environment.
By following these steps, applicants can position themselves as compelling candidates for the Sales Counselor role at Everstory Partners.
## Visual Customization Guide
For this job listing, a more formal and professional visual style would be appropriate, given the sensitive nature of the funeral services industry. Some suggested customizations:
- Use clean, minimalist icons and visual elements to convey a sense of dignity and respect.
- Incorporate a neutral color palette, such as shades of gray, blue, or green, to create a calming and compassionate tone.
- Maintain a structured, easy-to-scan layout to help applicants quickly find the most relevant information.
- Avoid overly casual or playful design elements, as they may be perceived as inappropriate for this type of role.
These visual adaptations should be applied subtly to enhance the readability and professionalism of the job listing, while still maintaining a human-centric and empathetic approach that aligns with Everstory Partners' mission and values.