📌 Core Information
🔹 Job Title: Security Communications Operator | University | Evenings
🔹 Company: Methodist Le Bonheur Healthcare
🔹 Location: Methodist University Hospital, Memphis, TN
🔹 Job Type: Full-Time
🔹 Category: Security & Safety
🔹 Date Posted: April 29, 2025
🔹 Experience Level: 1-3 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Providing communication services for the facility
- Handling outside calls, internal communications, video surveillance, and radio transmissions
- Ensuring efficient and effective service to patients and departments
- Modeling appropriate behavior aligned with MLH Mission, Vision, and Values
ASSUMPTION: This role requires strong communication skills, multitasking, and the ability to work independently with minimal supervision.
📋 Key Responsibilities
✅ Responds promptly to incoming calls, providing information and assistance to callers
✅ Initiates outgoing calls, obtaining accurate call processing information and call completion
✅ Monitors radio transmissions and maintains radio contact for efficient service
✅ Monitors video surveillance for the facility
✅ Operates paging system for internal and external calls and emergency alerts
✅ Monitors emergency alarms
✅ Understands, applies, and supports departmental/hospital policies and procedures
✅ Performs other job functions as assigned or requested
ASSUMPTION: This role involves a high level of multitasking and requires strong attention to detail and quick decision-making.
🎯 Required Qualifications
Education: High school diploma or equivalent required
Experience: 1-3 years of experience in customer service, collections, or call center, with a focus on PBX or dispatch operations
Required Skills:
- Knowledge of PBX operations, procedures, and equipment
- Ability to communicate verbally with Associates, management, and physicians
- Ability to operate standard word processing, spreadsheet, and database applications
- Ability to understand moderately complex written materials
- Ability to work without close supervision and exercise independent judgment
- Ability to organize multiple tasks and projects and maintain control of own workflow
- Ability to understand radio communications and communicate with a variety of individuals clearly and precisely
- Ability to type 25-30 wpm on a computer
Preferred Skills:
- Previous experience in a healthcare setting
- Bilingual or multilingual skills
ASSUMPTION: Candidates with experience in a high-volume call center or dispatch environment may find this role particularly suitable.
💰 Compensation & Benefits
Salary Range: $28,000 - $35,000 per year (based on experience level and industry standards for this role)
Benefits:
- Health, dental, and vision insurance
- Retirement savings plan with employer match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Tuition reimbursement
- Discounted gym membership
Working Hours: Evenings, with a flexible schedule that may include weekends and holidays
ASSUMPTION: Salary range is an estimate based on industry standards for this role and experience level. Actual salary may vary based on individual qualifications and organizational structure.
📌 Applicant Insights
🔍 Company Context
Industry: Methodist Le Bonheur Healthcare is a leading provider of exceptional, cost-effective patient and family-centered care, with a focus on best-in-class services and a commitment to the health ministries and Social Principles of The United Methodist Church.
Company Size: Methodist Le Bonheur Healthcare is a large organization with over 10,000 employees, providing ample opportunities for growth and development.
Founded: 1918, with a rich history of serving the Memphis and Mid-South communities
Company Description:
- Committed to being a leading provider of exceptional, cost-effective patient and family-centered care
- Offers a vast range of best-in-class services, including cardiology, neuroscience, transplants, maternity, nursing, cancer care, behavioral health, diabetes & endocrinology, hospice care, imaging & diagnostic services, faith & health, orthopedics, vascular & endovascular surgery, women’s health, and primary care
- Supports the health ministries and Social Principles of The United Methodist Church
Company Specialties:
- Cardiology
- Neuroscience
- Transplants
- Maternity
- Nursing
- Cancer Care
- Behavioral Health
- Diabetes & Endocrinology
- Hospice Care
- Imaging & Diagnostic Services
- Faith & Health
- Orthopedics
- Vascular & Endovascular Surgery
- Women’s Health
- Primary Care
Company Website: http://www.methodisthealth.org
ASSUMPTION: Methodist Le Bonheur Healthcare's large size and diverse range of services provide ample opportunities for career growth and development within the organization.
📊 Role Analysis
Career Level: Entry-level to mid-level, with opportunities for growth and advancement
Reporting Structure: This role reports directly to the Security Manager or designee
Work Arrangement: On-site, with a flexible schedule that may include evenings, weekends, and holidays
Growth Opportunities:
- Advancement to supervisory or management roles within the Security department
- Transition to other roles within Methodist Le Bonheur Healthcare, such as nursing or administrative positions
- Development of leadership and management skills through on-the-job training and professional development opportunities
ASSUMPTION: This role offers opportunities for career growth and development within the Security department and the broader organization.
🌍 Location & Work Environment
Office Type: Hospital setting, with a focus on patient care and safety
Office Location(s): Methodist University Hospital, Memphis, TN
Geographic Context:
- Memphis, TN, is a vibrant city with a rich history and diverse culture
- The Mid-South region offers a low cost of living and a variety of recreational and entertainment options
- Memphis is home to numerous attractions, including Graceland, the National Civil Rights Museum, and the Memphis Zoo
Work Schedule: Evenings, with a flexible schedule that may include weekends and holidays
ASSUMPTION: The work environment is fast-paced and dynamic, with a focus on patient care and safety.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person interview with the Security Manager or designee
- Background check and drug screen
- Job offer and onboarding
Key Assessment Areas:
- Communication skills
- Problem-solving abilities
- Attention to detail
- Customer service orientation
- Adaptability and flexibility
Application Tips:
- Highlight relevant experience in customer service, collections, or call center roles
- Demonstrate strong communication skills and attention to detail in your resume and cover letter
- Prepare for interview questions related to problem-solving, multitasking, and customer service
ATS Keywords: PBX, dispatch, customer service, call center, communication, multitasking, problem-solving, attention to detail
ASSUMPTION: The application process may vary based on the specific needs of the hiring manager or department.
🛠️ Tools & Technologies
- PBX phone system
- Radio communication equipment
- Video surveillance software
- Paging system
- Emergency alarm system
- Standard word processing, spreadsheet, and database applications
ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Compassion
- Integrity
- Excellence
- Collaboration
- Accountability
Work Style:
- Fast-paced and dynamic
- Focus on patient care and safety
- Team-oriented and collaborative
- Adaptable and flexible
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic environment?
- Are you comfortable working evenings, weekends, and holidays?
- Do you possess strong communication skills and attention to detail?
- Are you able to multitask and prioritize effectively?
ASSUMPTION: Candidates who align with Methodist Le Bonheur Healthcare's values and work style will be well-suited to this role.
⚠️ Potential Challenges
- Working evenings, weekends, and holidays may impact personal and family life
- The work environment can be stressful and demanding, with a high volume of calls and emergencies
- Candidates may need to adapt to a fast-paced, dynamic work environment
- Previous experience in a healthcare setting may be beneficial but not required
ASSUMPTION: These challenges can be mitigated by strong communication skills, adaptability, and a commitment to patient care and safety.
📈 Similar Roles Comparison
- This role is similar to other Security Communications Operator positions in healthcare settings
- However, the focus on patient care and safety sets it apart from similar roles in other industries
- Career paths may include advancement within the Security department or transition to other roles within Methodist Le Bonheur Healthcare
ASSUMPTION: This role offers unique opportunities for career growth and development within the healthcare industry.
📝 Sample Projects
- Handling a high volume of incoming calls during peak hours
- Coordinating emergency responses with other departments and external agencies
- Troubleshooting technical issues with communication equipment
ASSUMPTION: These sample projects demonstrate the day-to-day responsibilities and challenges of the Security Communications Operator role.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role?
- How does this role support the overall mission and values of Methodist Le Bonheur Healthcare?
- What opportunities are there for growth and development within the Security department and the broader organization?
- How does the organization support work-life balance for employees working non-traditional hours?
- What are the most important qualities for success in this role?
ASSUMPTION: These questions can help candidates better understand the role, the organization, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience in customer service, collections, or call center roles
- Prepare a cover letter that demonstrates your communication skills and attention to detail
- Review the job description and prepare for interview questions related to problem-solving, multitasking, and customer service
- Follow up with the hiring manager or HR representative within one week of submission to confirm receipt of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
