SEM I, Retail Operations

📌 Core Information

🔹 Job Title: SEM I, Retail Operations

🔹 Company: eBay

🔹 Location: Bengaluru, Karnataka, India

🔹 Job Type: Full time

🔹 Category: Technology, Information and Internet

🔹 Date Posted: April 25, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading and managing a team of engineers to develop and maintain TCGplayer’s Point-of-Sale product
• Ensuring the delivery of scalable software solutions and coordinating with other teams for cohesive product development
• Working with Cloud Platform & Site Reliability Engineering to ensure a trusted and reliable platform for business-critical in-store tooling
• Consolidating redundant technologies and applications to build a stable foundation for future business growth

ASSUMPTION: This role requires a strong technical background and proven leadership skills to manage a team and deliver high-quality software solutions.

📋 Key Responsibilities

✅ Build a best-in-class Point Of Sale system for Local Game Stores, used by thousands of customers domestically and internationally, allowing them to profitably grow their business in an omni-channel environment

✅ Provide leadership and management to software engineers to create scalable software solutions for the TCGplayer platform

✅ Coordinate with fellow Engineering Managers and Project Managers to manage inter-team dependencies and ensure the on-time delivery of software

✅ Partner with Cloud Platform & Site Reliability Engineering to ensure we have a trusted and reliable platform for business-critical in-store tooling

✅ Consolidate redundant technologies and applications to build a stable foundation for future business growth

ASSUMPTION: This role involves a mix of technical tasks, team management, and cross-functional collaboration to drive the success of TCGplayer’s Point-of-Sale product.

🎯 Required Qualifications

Education: Bachelor’s degree (or equivalent work experience) in computer science, information technology, or a related field

Experience: A minimum of eight years of software development experience on large-scale, high-volume, technical systems in a microservice-based architecture with AWS for cloud infrastructure, and a minimum of three years of management experience

Required Skills:

• Proven success providing project management artifacts in an agile environment
• Excellent oral and written communication skills with engineers and non-engineers alike
• Strong ability to coach engineers, helping them improve their skills and grow their careers (including managing remote engineers)

Preferred Skills:

• Experience with e-commerce platforms
• Knowledge of the collectible card game industry

ASSUMPTION: Candidates should have a strong technical background in software development and proven leadership skills to excel in this role.

💰 Compensation & Benefits

Salary Range: INR 2,000,000 - 3,500,000 per annum (Estimated based on industry standards for a senior software engineering role in Bengaluru)

Benefits:

• Health, dental, and vision insurance
• 401(k) matching
• Paid time off and holidays
• Employee discounts on eBay purchases

Working Hours: Full-time, typically Monday through Friday, with some flexibility for remote work

ASSUMPTION: The salary range is an estimate based on industry standards for a senior software engineering role in Bengaluru. Actual compensation may vary based on factors such as experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: eBay operates in the technology, information, and internet industry, focusing on e-commerce and retail

Company Size: eBay has 10,001+ employees globally, providing ample opportunities for growth and collaboration

Founded: eBay was founded in 1995 and has since grown into a global e-commerce leader

Company Description:

• eBay connects millions of sellers and buyers in more than 190 markets around the world
• The company's technology empowers customers, providing everyone the opportunity to grow and thrive
• eBay creates pathways to connect people and build communities, creating economic opportunity for all

Company Specialties:

• e-commerce
• retail
• internet and technology

Company Website: https://www.ebayinc.com/

ASSUMPTION: eBay is a well-established company with a strong global presence, offering a dynamic work environment for employees.

📊 Role Analysis

Career Level: This role is at the senior level, requiring significant experience and leadership skills

Reporting Structure: The SEM I, Retail Operations will report directly to the Engineering Manager for TCGplayer’s Point-of-Sale product

Work Arrangement: This role is on-site, with some flexibility for remote work

Growth Opportunities:

• Potential to advance to a more senior role within the engineering or management teams
• Opportunities to work on diverse projects and gain exposure to various aspects of eBay's business
• Chance to collaborate with and learn from experienced professionals in the field

ASSUMPTION: This role offers ample opportunities for professional growth and development within eBay's dynamic work environment.

🌍 Location & Work Environment

Office Type: eBay's Bengaluru office is a modern, collaborative workspace designed to foster innovation and creativity

Office Location(s): 2025 Hamilton Avenue, San Jose, CA 95125, US

Geographic Context:

• Bengaluru is the capital of the Indian state of Karnataka and is known for its thriving technology industry
• The city offers a mix of traditional Indian culture and modern urban life
• Bengaluru has a tropical savanna climate, with warm and humid weather throughout the year

Work Schedule: Full-time, typically Monday through Friday, with some flexibility for remote work

ASSUMPTION: eBay's Bengaluru office provides a vibrant and collaborative work environment, with ample opportunities for professional growth and development.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screen with the hiring manager
• Technical interview with the engineering team
• Final interview with the engineering manager or director

Key Assessment Areas:

• Technical skills and problem-solving abilities
• Leadership and management skills
• Communication and collaboration skills
• Cultural fit and alignment with eBay's values

Application Tips:

• Highlight relevant experience and achievements in your resume, focusing on software development, team management, and project management
• Tailor your cover letter to emphasize your fit for this specific role and your enthusiasm for eBay's mission
• Prepare for technical interviews by brushing up on your knowledge of microservice architecture, AWS, and agile methodologies

ATS Keywords: Microservice Architecture, AWS, Agile Methodologies, Project Management, Team Leadership, Communication Skills, Coaching, Technical Systems, Quality Assurance, Security, Observability, Collaboration, Problem Solving, Scalability, Customer Management

ASSUMPTION: eBay's application process is designed to assess candidates' technical skills, leadership abilities, and cultural fit, with a focus on finding the best fit for the role and the organization.

🛠️ Tools & Technologies

• Microservice Architecture
• AWS (Amazon Web Services)
• Agile Methodologies (e.g., Scrum, Kanban)
• Project Management Tools (e.g., Jira, Asana)
• Version Control Systems (e.g., Git)

ASSUMPTION: This role requires proficiency in microservice architecture, AWS, and agile methodologies, as well as experience with relevant project management and version control tools.

👔 Cultural Fit Considerations

Company Values:

• Customer Obsessed
• Inventive
• Empowered
• One Team
• Winning Together

Work Style:

• Collaborative and team-oriented
• Data-driven and analytical
• Adaptable and open to change
• Results-focused and accountable

Self-Assessment Questions:

• Do you thrive in a collaborative, team-oriented environment?
• Are you comfortable working with data and using it to inform decision-making?
• Do you embrace change and adapt quickly to new situations?
• Are you results-driven and committed to delivering high-quality work?

ASSUMPTION: eBay values candidates who are customer-obsessed, inventive, empowered, and committed to working collaboratively and delivering results.

⚠️ Potential Challenges

• Managing a team with diverse skills and backgrounds
• Balancing multiple projects and priorities
• Adapting to a dynamic and fast-paced work environment
• Working with legacy systems and technologies

ASSUMPTION: This role presents unique challenges that require strong leadership, adaptability, and technical proficiency to overcome.

📈 Similar Roles Comparison

• Compared to other senior software engineering roles, this position places a greater emphasis on team management and leadership
• This role is specific to the retail operations domain, focusing on point-of-sale systems and customer management
• Career progression in this role may lead to more senior engineering or management positions within eBay

ASSUMPTION: This role offers unique opportunities and challenges compared to other senior software engineering positions, with a focus on team management, leadership, and retail operations.

📝 Sample Projects

• Developing and implementing a new feature for TCGplayer’s Point-of-Sale product, improving customer management functionality
• Migrating legacy applications to a microservice-based architecture, enhancing system scalability and performance
• Collaborating with cross-functional teams to integrate the Point-of-Sale product with other TCGplayer tools and services

ASSUMPTION: These sample projects illustrate the diverse and challenging nature of the work involved in this role, requiring strong technical skills and leadership abilities.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics for this role?
• How does this role contribute to eBay's overall mission and strategy?
• What are the most significant challenges facing the Point-of-Sale product, and how can this role address them?
• What opportunities are there for professional growth and development within this role and the organization?
• How does eBay support work-life balance for its employees?

ASSUMPTION: These interview questions are designed to provide insight into the role, the team, and the organization, helping candidates make an informed decision about their application.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the eBay Jobs website
• Tailor your resume and cover letter to highlight your relevant experience and enthusiasm for this role
• Prepare for technical interviews by brushing up on your knowledge of microservice architecture, AWS, and agile methodologies
• Follow up with the hiring manager or HR representative within one week of submitting your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.