Senior Account Management Specialist (로켓그로스 세일즈 - 셀러영입 및 성장관리)

📌 Core Information 🔹 Job Title: Senior Account Management Specialist (로켓그로스 세일즈 - 셀러영입 및 성장관리) 🔹 Company: Coupang 🔹 Location: Seoul, South Korea 🔹 Job Type: Full-time 🔹 Category: Sales & Business Development 🔹 Date Posted: July 4, 2025 🚀 Job Overview Key aspects of this role include: 1. Brand Partnership: Strengthen relationships with key brands/sellers and actively discover new potential brands/sellers. 2. Growth Management: Monitor and analyze brand/seller performance, and implement strategies to drive growth. 3. Cross-functional Collaboration: Work closely with various teams, such as product, marketing, and operations, to ensure successful brand/seller integration and growth. 4. Data-driven Decision Making: Utilize data and analytics to inform strategic decisions and optimize performance. 5. Continuous Learning and Improvement: Stay updated on market trends and best practices, and continuously improve processes and strategies. *ASSUMPTION:* This role requires a high level of autonomy, strong communication skills, and the ability to thrive in a dynamic, fast-paced environment. 📋 Key Responsibilities ✅ Brand Partnership and Growth - Identify and engage with potential brands/sellers, understanding their unique value proposition and market potential. - Negotiate and close partnership agreements, ensuring mutually beneficial terms. - Develop and implement growth strategies for partnered brands/sellers, driving revenue and market share growth. *ASSUMPTION:* Success in this role requires a deep understanding of the market, strong negotiation skills, and the ability to build and maintain effective relationships with brands/sellers. ✅ Performance Monitoring and Optimization - Regularly review and analyze brand/seller performance metrics, identifying trends and areas for improvement. - Collaborate with relevant teams to optimize marketing, pricing, and operational strategies to maximize brand/seller performance. *ASSUMPTION:* This role necessitates strong analytical skills, attention to detail, and the ability to translate data insights into actionable strategies. ✅ Cross-functional Collaboration - Work closely with various teams to ensure seamless brand/seller integration, onboarding, and growth. - Facilitate cross-functional communication and problem-solving, driving collaborative solutions and outcomes. *ASSUMPTION:* Success in this role demands excellent communication skills, the ability to influence and persuade stakeholders, and a strong understanding of various functional areas within Coupang. 🎯 Required Qualifications Education: - Bachelor's degree in Business, Marketing, or a related field (or equivalent experience) Experience: - 7+ years of sales or business development experience, with a proven track record of driving growth and exceeding KPIs - Experience in managing and growing a portfolio of brands/sellers - Familiarity with e-commerce platforms and retail environments Required Skills: - Proven ability to build and maintain strong relationships with brands/sellers and internal stakeholders - Strong analytical and problem-solving skills, with a data-driven approach to decision-making - Excellent communication, negotiation, and presentation skills - Fluency in English and Korean (written and spoken) Preferred Skills: - Experience with ERP tools and data management systems - Familiarity with the Coupang platform and internal processes - Proficiency in business English *ASSUMPTION:* Candidates should have a strong understanding of the South Korean e-commerce market, experience working with diverse brands/sellers, and the ability to thrive in a dynamic, fast-paced environment. 💰 Compensation & Benefits Salary Range: Competitive salary package based on experience and industry standards for senior sales roles in South Korea (e.g., ₩70,000,000 - ₩100,000,000 per annum) Benefits: - Comprehensive health, dental, and vision insurance - Retirement savings plans (e.g., 401k, pension) - Generous vacation and paid time off policies - Employee stock options and/or restricted stock units (RSUs) - Performance-based bonuses and commission structures - Opportunities for professional development and career growth *Assumption:* The salary range is estimated based on industry standards for senior sales roles in South Korea. The actual salary may vary depending on the candidate's experience, skills, and market conditions. 📌 Applicant Insights Company Context Industry: E-commerce and retail Company Size: Large (10,000+ employees) Founded: 2010 Company Description: - Coupang is a leading e-commerce platform in South Korea, offering a wide range of products and services, including shopping, food delivery, and financial services. - The company is known for its innovative use of technology to provide a seamless, convenient customer experience and its commitment to continuous improvement and growth. - Coupang fosters a startup-like culture, encouraging employees to take ownership of their work, innovate, and drive results. Company Specialties: - E-commerce platform development and operation - Logistics and delivery services - Payment and financial services - Data analytics and business intelligence - Marketing and advertising technology Company Website: *ASSUMPTION:* Coupang's large size and diverse offerings provide numerous opportunities for career growth and development within the company. Role Analysis Career Level: Senior (7+ years of experience) Reporting Structure: This role reports directly to the Head of Account Management or a similar senior leader within the Sales & Business Development organization. Work Arrangement: On-site, full-time position based in Seoul, South Korea. Occasional travel may be required to meet with brands/sellers or attend industry events. Growth Opportunities: - Opportunities for career progression within the Sales & Business Development organization, such as promotions to management or director-level roles. - Potential to expand the scope of responsibilities based on individual performance and market needs. - Exposure to various aspects of Coupang's business, fostering a well-rounded understanding of the company's operations and growth strategies. *ASSUMPTION:* Success in this role can lead to increased responsibilities, management opportunities, or even a transition to other functional areas within Coupang, such as marketing, product, or general management. Location & Work Environment Office Type: Modern, high-tech office space with collaborative work areas, meeting rooms, and recreational facilities. Office Location: Coupang's headquarters are located in Seoul, South Korea, with additional offices in major cities worldwide. Geographic Context: - Seoul, South Korea, is a bustling metropolis with a vibrant startup ecosystem, offering ample opportunities for networking and professional growth. - The city is well-connected by public transportation, making it easy for employees to commute to and from work. Work Schedule: Standard work hours are Monday to Friday, 9:00 AM to 6:00 PM, with a one-hour lunch break. Overtime may be required to meet project deadlines or attend industry events. *ASSUMPTION:* Coupang's work environment is dynamic and fast-paced, with a strong emphasis on collaboration, innovation, and results-driven culture. 💼 Interview & Application Insights Typical Process: 1. Online application submission through the provided link. 2. Phone or video screening to assess communication skills and cultural fit. 3. In-depth behavioral interviews to evaluate problem-solving skills, experience, and fit for the role. 4. Final round interviews with senior leadership or stakeholders to discuss career goals, expectations, and next steps. Key Assessment Areas: - Problem-solving skills and experience in managing complex brand/seller relationships. - Ability to work effectively in a dynamic, fast-paced environment. - Strong communication, negotiation, and presentation skills. - Understanding of the South Korean e-commerce market and Coupang's business model. Application Tips: - Tailor your resume and cover letter to highlight relevant experience, skills, and achievements that match the required qualifications for this role. - Prepare for behavioral interview questions by reflecting on your past experiences and how they demonstrate the required skills and qualities for this role. - Research Coupang's business, industry trends, and competition to show your enthusiasm and preparation for the role. - Practice common interview questions and be ready to discuss your career goals, expectations, and fit for the role. ATS Keywords: Senior Account Management, Brand Partnership, Sales Strategy, KPI Management, Data-driven Decision Making, Cross-functional Collaboration, E-commerce, Retail, South Korea, Coupang *ASSUMPTION:* The interview process may vary depending on the specific needs of the hiring manager or the company. Applicants should be prepared to adapt to different interview formats and assessment methods. 🛠️ Tools & Technologies - Salesforce or similar CRM platforms - Data visualization tools (e.g., Tableau, Power BI) - Microsoft Office Suite (Word, Excel, PowerPoint) - Google Workspace (Gmail, Google Drive, Google Docs) - Collaboration and project management tools (e.g., Slack, Asana, Jira) - ERP tools (e.g., SAP, Oracle, Microsoft Dynamics 365) *ASSUMPTION:* Coupang uses a wide range of tools and technologies to support its operations and drive growth. Familiarity with these tools is not required but can be beneficial for applicants. 👔 Cultural Fit Considerations Company Values: - Customer-centricity: Putting customers first in all decisions and actions. - Ownership: Taking responsibility for one's work and driving results. - Collaboration: Working together to achieve common goals and drive success. - Innovation: Embracing change, continuous learning, and improvement. - Integrity: Acting with honesty, transparency, and ethical standards. Work Style: - Results-driven and focused on delivering outcomes. - Collaborative and open to feedback and input from others. - Adaptable and comfortable with change and ambiguity. - Strong communication and interpersonal skills. - Ability to work effectively in a dynamic, fast-paced environment. Self-Assessment Questions: 1. How do your personal values align with Coupang's company values, and how have you demonstrated these values in your previous roles? 2. Can you provide an example of a time when you had to collaborate with diverse stakeholders to achieve a common goal, and how did you ensure the success of the project? 3. How have you approached learning new tools or technologies to improve your work efficiency or drive better results, and what was the outcome? *ASSUMPTION:* Applicants should carefully consider their fit with Coupang's company culture and values, and be prepared to provide specific examples of their alignment with these principles. ⚠️ Potential Challenges 1. Market fluctuations: The South Korean e-commerce market can be volatile, with changing consumer preferences and competitive dynamics. Applicants should be prepared to adapt to market changes and adjust strategies accordingly. 2. Brand/seller management: Working with a diverse portfolio of brands/sellers can present unique challenges, requiring strong communication, negotiation, and problem-solving skills. Applicants should be comfortable managing complex relationships and navigating conflicting priorities. 3. Data-driven decision making: The role requires a strong analytical mindset and the ability to translate data insights into actionable strategies. Applicants should be comfortable working with data and using it to inform their decision-making processes. 4. Work-life balance: The fast-paced, dynamic nature of the role may require occasional overtime or flexibility in work hours. Applicants should be prepared to manage their time effectively and maintain a healthy work-life balance. *ASSUMPTION:* Applicants should carefully consider these potential challenges and be prepared to discuss their strategies for overcoming them in the interview process. 📈 Similar Roles Comparison 1. Role differences: Unlike traditional sales or business development roles, this role focuses on managing and growing a portfolio of brands/sellers rather than individual accounts. Applicants should be prepared to work with multiple brands/sellers simultaneously and prioritize their needs and resources effectively. 2. Industry context: The South Korean e-commerce market is highly competitive, with numerous local and international players. Applicants should have a strong understanding of the market dynamics, key competitors, and Coupang's unique value proposition. 3. Career path comparison: This role offers opportunities for career growth and development within Coupang's Sales & Business Development organization. Applicants should be prepared to discuss their long-term career goals and how this role fits into their overall career trajectory. *ASSUMPTION:* Applicants should research similar roles in the industry and be prepared to discuss the unique aspects of this role and how it aligns with their career goals and aspirations. 📝 Sample Projects 1. Brand/seller onboarding: Develop and implement a comprehensive onboarding process for new brands/sellers, ensuring a seamless integration into Coupang's platform and successful launch. 2. Performance optimization: Analyze brand/seller performance data to identify trends, optimize marketing and pricing strategies, and drive revenue growth. 3. Cross-functional collaboration: Work with various teams to improve brand/seller integration, streamline processes, and enhance the overall customer experience. *ASSUMPTION:* Applicants should be prepared to discuss specific examples of their past projects and how they align with the responsibilities and requirements of this role. 💡 Key Questions to Ask During Interview 1. Role-specific questions: * How does this role fit into Coupang's overall sales and business development strategy? * What are the key priorities for this role in the first 30, 60, and 90 days? * How does Coupang support the growth and development of its sales and business development teams? 2. Company-specific questions: * How does Coupang's company culture and values translate into day-to-day work and decision-making processes? * What are the most rewarding aspects of working at Coupang, according to current employees? * How does Coupang approach innovation and continuous improvement, and what opportunities are there for employees to contribute to these efforts? 3. Market and industry-specific questions: * What are the key trends and challenges facing the South Korean e-commerce market, and how is Coupang positioned to capitalize on these opportunities? * How does Coupang differentiate itself from its competitors, and what unique value does it offer to brands/sellers and customers? * What are the most important factors driving success in the South Korean e-commerce market, and how does Coupang measure and optimize for these factors? *ASSUMPTION:* Applicants should carefully consider these questions and be prepared to ask insightful, thoughtful questions that demonstrate their interest in the role and the company. 📐 Next Steps for Applicants To apply for this position: 1. Submit your application through the provided link: 2. Tailor your resume and cover letter to highlight relevant experience, skills, and achievements that match the required qualifications for this role. 3. Prepare for phone or video screening interviews by practicing common interview questions and researching Coupang's business, industry trends, and competition. 4. If selected for an in-depth behavioral interview, be prepared to discuss your problem-solving skills, experience, and fit for the role using the STAR method (Situation, Task, Action, Result). 5. If invited to a final round interview, be ready to discuss your career goals, expectations, and fit for the role with senior leadership or stakeholders. ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions. *This provides a comprehensive overview of the Senior Account Management Specialist role at Coupang, highlighting key responsibilities, required qualifications, and cultural fit considerations. It also includes insights into Coupang's company culture, industry trends, and potential challenges, as well as sample projects and key interview questions to help applicants prepare for the application and interview process.*