π Core Information
πΉ Job Title: Senior Brand Designer
πΉ Company: Front
πΉ Location: San Francisco, California, United States
πΉ Job Type: Full-Time, Hybrid (2 days on-site)
πΉ Category: Design, Marketing
πΉ Date Posted: May 8, 2025
πΉ Experience Level: 5-10 years
πΉ Remote Status: On-site with flexibility (3 days remote per week)
π Job Overview
Key aspects of this role include:
- Creating best-in-class experiences across digital and physical channels
- Elevating the brand and optimizing the web experience
- Collaborating with various teams to develop design systems
- Leading the design process for impactful web experiences
- Working with the latest design tools and technologies
ASSUMPTION: This role requires a balance between creative thinking and systematic approach, with a strong focus on craft and impact.
π Key Responsibilities
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Set a new standard of craft and execute impeccable design work across a range of digital and physical touchpoints
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Design breakthrough brand moments that build awareness and drive affinity
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Develop design systems and component libraries to maintain brand standards and ensure consistency
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Lead the design process for interactive web experiences that drive huge business impact
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Own the story of your work, from prototyping in Figma to presenting to key stakeholders
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Collaborate with growth, product marketing, and corporate marketing to optimize campaigns and channels
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Champion the latest design tools and tech to unlock new ways of creating impact and driving consistency at scale
ASSUMPTION: This role involves a mix of creative and strategic thinking, with a strong emphasis on collaboration and cross-functional work.
π― Required Qualifications
Education: Bachelor's degree in Design, Graphic Design, or a related field
Experience: 5+ years of in-house or agency design experience, preferably in B2B SaaS
Required Skills:
- Proficient in Figma and Adobe Creative Cloud
- Deep understanding of current UI/UX trends, craft, and patterns
- Strong presentation and communication skills
- Experience working with freelance contributors
- Well versed in web testing and optimization throughout the marketing funnel
Preferred Skills:
- Experience with AI design tools
- Familiarity with marketing automation tools
ASSUMPTION: Candidates should have a strong portfolio showcasing their design skills and experience working on brand campaigns.
π° Compensation & Benefits
Salary Range: $166,300 - $184,800 (based on industry standards for a Senior Brand Designer in San Francisco)
Benefits:
- Equity
- Private Health Insurance
- Flexibility to work from home 3 days/week
- Mental health support with Workplace Options
- Family planning support with Maven
- $100 per month Lifestyle Stipend
- Wellness Days - Fronteers get an additional day off on months with no holidays
- Holiday Break - Offices closed from Christmas to New Year's Day
Working Hours: Full-time, 40 hours per week, with flexible hours and work-from-home options
ASSUMPTION: The salary range is estimated based on industry standards and may vary depending on the candidate's experience and skills.
π Applicant Insights
π Company Context
Industry: Software Development, specifically Customer Service and Collaboration Software
Company Size: 201-500 employees, large enough to offer growth opportunities and resources, yet small enough for individual impact
Founded: 2013, with a history of growth and success in the customer service and collaboration software market
Company Description:
- Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses.
- They've reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation.
- Over 8,500 businesses rely on Front to deliver game-changing service that wins and retains customers for life.
Company Specialties:
- SaaS
- Email collaboration
- Customer Service
- Management software
- Shared Inbox
Company Website: http://front.com
ASSUMPTION: Front is a well-established company with a strong focus on innovation and customer success, offering a dynamic work environment for designers.
π Role Analysis
Career Level: Senior, with opportunities for growth and leadership within the design team
Reporting Structure: Reports directly to the Director of Corporate Marketing, with collaboration across various teams, including growth, product marketing, and corporate marketing
Work Arrangement: Hybrid, with 2 days on-site and 3 days remote per week
Growth Opportunities:
- Potential to lead and mentor junior designers
- Opportunities to work on high-impact projects and campaigns
- Possibility to grow into a leadership role within the design team
ASSUMPTION: This role offers a unique opportunity to work on a wide range of projects and collaborate with various teams, providing ample opportunities for growth and learning.
π Location & Work Environment
Office Type: Modern, collaborative workspace with a focus on employee well-being
Office Location(s): 300 Montgomery St, San Francisco, California 94104, US
Geographic Context:
- San Francisco is a vibrant, multicultural city with a thriving tech industry
- Close proximity to public transportation, restaurants, and cultural attractions
- Favorable climate with mild winters and cool summers
Work Schedule: Monday - Friday, 9:00 AM - 5:00 PM, with flexible hours and work-from-home options
ASSUMPTION: The San Francisco office provides a dynamic and engaging work environment, with easy access to amenities and resources.
πΌ Interview & Application Insights
Typical Process:
- Phone or video screen with the hiring manager
- Design challenge or case study presentation
- On-site or virtual interview with the design team and other stakeholders
- Final interview with the Director of Corporate Marketing
Key Assessment Areas:
- Design skills and portfolio
- Communication and presentation skills
- Cultural fit and alignment with company values
- Problem-solving and strategic thinking
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences
- Prepare a strong portfolio showcasing your design skills and brand campaign experience
- Research the company and be ready to discuss how your skills and experience align with their mission and values
ATS Keywords: Brand Design, UI/UX, Figma, Adobe Creative Cloud, Design Systems, Web Optimization, Campaign Design, Component Libraries, Interactive Web Experiences, AI Design Tools, Marketing Automation
ASSUMPTION: The interview process at Front is designed to assess both technical skills and cultural fit, with a strong emphasis on portfolio presentation and case studies.
π οΈ Tools & Technologies
- Figma
- Adobe Creative Cloud (Photoshop, Illustrator, After Effects)
- AI design tools (e.g., Runway ML, Adobe's Sensei)
- Marketing automation tools (e.g., HubSpot, Marketo)
ASSUMPTION: The tools and technologies listed are the most commonly used by designers at Front, but the role may require additional tools based on specific projects or campaigns.
π Cultural Fit Considerations
Company Values:
- Customer-first mindset
- Collaboration and teamwork
- Continuous learning and improvement
- Transparency and open communication
- Inclusion and diversity
Work Style:
- Collaborative and cross-functional
- Data-driven and results-oriented
- Agile and adaptable
- Focused on work-life balance
Self-Assessment Questions:
- Do you thrive in a collaborative, cross-functional environment?
- Are you comfortable working with data and analytics to inform design decisions?
- Do you embrace a customer-first mindset and prioritize user experience?
- Are you open to feedback and continuous learning?
ASSUMPTION: Front values designers who are collaborative, data-driven, and customer-focused, with a strong commitment to continuous learning and improvement.
β οΈ Potential Challenges
- Managing multiple projects and deadlines simultaneously
- Balancing creative freedom with brand guidelines and constraints
- Working with remote team members and stakeholders
- Keeping up with the latest design trends and technologies
ASSUMPTION: These challenges are common in a fast-paced, growing company like Front, but also present opportunities for growth and learning.
π Similar Roles Comparison
- Compared to other Senior Brand Designer roles, this position offers a unique opportunity to work on a wide range of projects and collaborate with various teams
- Front's focus on customer service and collaboration software provides a unique context for brand design
- Career path comparison: This role can lead to leadership positions within the design team or broader marketing roles within the company
ASSUMPTION: This role offers a unique blend of creative and strategic challenges, with ample opportunities for growth and learning within a dynamic and innovative company.
π Sample Projects
- Reimagining the customer service experience for a new product launch
- Designing a comprehensive brand style guide and component library
- Creating interactive web experiences that drive user engagement and conversion
ASSUMPTION: These sample projects are representative of the types of initiatives a Senior Brand Designer at Front might work on, but the specific projects may vary based on the company's priorities and needs.
β Key Questions to Ask During Interview
- How does this role fit into the overall design and marketing strategy for the company?
- What are the biggest challenges facing the design team currently, and how can this role help address them?
- How does Front support the professional growth and development of its designers?
- What is the team's approach to collaboration and feedback, both within the design team and with other departments?
- How does Front measure the success of its design and marketing efforts, and how can this role contribute to that process?
ASSUMPTION: These questions are designed to help applicants understand the role's context, the team's dynamics, and the company's priorities, enabling them to make an informed decision about the opportunity.
π Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences, using the ATS keywords provided
- Prepare a strong portfolio showcasing your design skills and brand campaign experience
- Research the company and be ready to discuss how your skills and experience align with their mission and values
- Follow up with the hiring manager one week after submitting your application, expressing your interest in the role and asking about next steps
β οΈ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.