Front logo

Senior Brand Designer

Front
Full-time
On-site
San Francisco, California, United States
🎨 Brand & Creative Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Senior Brand Designer

πŸ”Ή Company: Front

πŸ”Ή Location: San Francisco, California, United States

πŸ”Ή Job Type: Full-Time, Hybrid (2 days on-site)

πŸ”Ή Category: Design, Marketing

πŸ”Ή Date Posted: May 8, 2025

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: On-site with flexibility (3 days remote per week)

πŸš€ Job Overview

Key aspects of this role include:

  • Creating best-in-class experiences across digital and physical channels
  • Elevating the brand and optimizing the web experience
  • Collaborating with various teams to develop design systems
  • Leading the design process for impactful web experiences
  • Working with the latest design tools and technologies

ASSUMPTION: This role requires a balance between creative thinking and systematic approach, with a strong focus on craft and impact.

πŸ“‹ Key Responsibilities

βœ… Set a new standard of craft and execute impeccable design work across a range of digital and physical touchpoints

βœ… Design breakthrough brand moments that build awareness and drive affinity

βœ… Develop design systems and component libraries to maintain brand standards and ensure consistency

βœ… Lead the design process for interactive web experiences that drive huge business impact

βœ… Own the story of your work, from prototyping in Figma to presenting to key stakeholders

βœ… Collaborate with growth, product marketing, and corporate marketing to optimize campaigns and channels

βœ… Champion the latest design tools and tech to unlock new ways of creating impact and driving consistency at scale

ASSUMPTION: This role involves a mix of creative and strategic thinking, with a strong emphasis on collaboration and cross-functional work.

🎯 Required Qualifications

Education: Bachelor's degree in Design, Graphic Design, or a related field

Experience: 5+ years of in-house or agency design experience, preferably in B2B SaaS

Required Skills:

  • Proficient in Figma and Adobe Creative Cloud
  • Deep understanding of current UI/UX trends, craft, and patterns
  • Strong presentation and communication skills
  • Experience working with freelance contributors
  • Well versed in web testing and optimization throughout the marketing funnel

Preferred Skills:

  • Experience with AI design tools
  • Familiarity with marketing automation tools

ASSUMPTION: Candidates should have a strong portfolio showcasing their design skills and experience working on brand campaigns.

πŸ’° Compensation & Benefits

Salary Range: $166,300 - $184,800 (based on industry standards for a Senior Brand Designer in San Francisco)

Benefits:

  • Equity
  • Private Health Insurance
  • Flexibility to work from home 3 days/week
  • Mental health support with Workplace Options
  • Family planning support with Maven
  • $100 per month Lifestyle Stipend
  • Wellness Days - Fronteers get an additional day off on months with no holidays
  • Holiday Break - Offices closed from Christmas to New Year's Day

Working Hours: Full-time, 40 hours per week, with flexible hours and work-from-home options

ASSUMPTION: The salary range is estimated based on industry standards and may vary depending on the candidate's experience and skills.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Software Development, specifically Customer Service and Collaboration Software

Company Size: 201-500 employees, large enough to offer growth opportunities and resources, yet small enough for individual impact

Founded: 2013, with a history of growth and success in the customer service and collaboration software market

Company Description:

  • Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses.
  • They've reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation.
  • Over 8,500 businesses rely on Front to deliver game-changing service that wins and retains customers for life.

Company Specialties:

  • SaaS
  • Email collaboration
  • Customer Service
  • Management software
  • Shared Inbox

Company Website: http://front.com

ASSUMPTION: Front is a well-established company with a strong focus on innovation and customer success, offering a dynamic work environment for designers.

πŸ“Š Role Analysis

Career Level: Senior, with opportunities for growth and leadership within the design team

Reporting Structure: Reports directly to the Director of Corporate Marketing, with collaboration across various teams, including growth, product marketing, and corporate marketing

Work Arrangement: Hybrid, with 2 days on-site and 3 days remote per week

Growth Opportunities:

  • Potential to lead and mentor junior designers
  • Opportunities to work on high-impact projects and campaigns
  • Possibility to grow into a leadership role within the design team

ASSUMPTION: This role offers a unique opportunity to work on a wide range of projects and collaborate with various teams, providing ample opportunities for growth and learning.

🌍 Location & Work Environment

Office Type: Modern, collaborative workspace with a focus on employee well-being

Office Location(s): 300 Montgomery St, San Francisco, California 94104, US

Geographic Context:

  • San Francisco is a vibrant, multicultural city with a thriving tech industry
  • Close proximity to public transportation, restaurants, and cultural attractions
  • Favorable climate with mild winters and cool summers

Work Schedule: Monday - Friday, 9:00 AM - 5:00 PM, with flexible hours and work-from-home options

ASSUMPTION: The San Francisco office provides a dynamic and engaging work environment, with easy access to amenities and resources.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Phone or video screen with the hiring manager
  • Design challenge or case study presentation
  • On-site or virtual interview with the design team and other stakeholders
  • Final interview with the Director of Corporate Marketing

Key Assessment Areas:

  • Design skills and portfolio
  • Communication and presentation skills
  • Cultural fit and alignment with company values
  • Problem-solving and strategic thinking

Application Tips:

  • Tailor your resume and cover letter to highlight relevant skills and experiences
  • Prepare a strong portfolio showcasing your design skills and brand campaign experience
  • Research the company and be ready to discuss how your skills and experience align with their mission and values

ATS Keywords: Brand Design, UI/UX, Figma, Adobe Creative Cloud, Design Systems, Web Optimization, Campaign Design, Component Libraries, Interactive Web Experiences, AI Design Tools, Marketing Automation

ASSUMPTION: The interview process at Front is designed to assess both technical skills and cultural fit, with a strong emphasis on portfolio presentation and case studies.

πŸ› οΈ Tools & Technologies

  • Figma
  • Adobe Creative Cloud (Photoshop, Illustrator, After Effects)
  • AI design tools (e.g., Runway ML, Adobe's Sensei)
  • Marketing automation tools (e.g., HubSpot, Marketo)

ASSUMPTION: The tools and technologies listed are the most commonly used by designers at Front, but the role may require additional tools based on specific projects or campaigns.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer-first mindset
  • Collaboration and teamwork
  • Continuous learning and improvement
  • Transparency and open communication
  • Inclusion and diversity

Work Style:

  • Collaborative and cross-functional
  • Data-driven and results-oriented
  • Agile and adaptable
  • Focused on work-life balance

Self-Assessment Questions:

  • Do you thrive in a collaborative, cross-functional environment?
  • Are you comfortable working with data and analytics to inform design decisions?
  • Do you embrace a customer-first mindset and prioritize user experience?
  • Are you open to feedback and continuous learning?

ASSUMPTION: Front values designers who are collaborative, data-driven, and customer-focused, with a strong commitment to continuous learning and improvement.

⚠️ Potential Challenges

  • Managing multiple projects and deadlines simultaneously
  • Balancing creative freedom with brand guidelines and constraints
  • Working with remote team members and stakeholders
  • Keeping up with the latest design trends and technologies

ASSUMPTION: These challenges are common in a fast-paced, growing company like Front, but also present opportunities for growth and learning.

πŸ“ˆ Similar Roles Comparison

  • Compared to other Senior Brand Designer roles, this position offers a unique opportunity to work on a wide range of projects and collaborate with various teams
  • Front's focus on customer service and collaboration software provides a unique context for brand design
  • Career path comparison: This role can lead to leadership positions within the design team or broader marketing roles within the company

ASSUMPTION: This role offers a unique blend of creative and strategic challenges, with ample opportunities for growth and learning within a dynamic and innovative company.

πŸ“ Sample Projects

  • Reimagining the customer service experience for a new product launch
  • Designing a comprehensive brand style guide and component library
  • Creating interactive web experiences that drive user engagement and conversion

ASSUMPTION: These sample projects are representative of the types of initiatives a Senior Brand Designer at Front might work on, but the specific projects may vary based on the company's priorities and needs.

❓ Key Questions to Ask During Interview

  • How does this role fit into the overall design and marketing strategy for the company?
  • What are the biggest challenges facing the design team currently, and how can this role help address them?
  • How does Front support the professional growth and development of its designers?
  • What is the team's approach to collaboration and feedback, both within the design team and with other departments?
  • How does Front measure the success of its design and marketing efforts, and how can this role contribute to that process?

ASSUMPTION: These questions are designed to help applicants understand the role's context, the team's dynamics, and the company's priorities, enabling them to make an informed decision about the opportunity.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight relevant skills and experiences, using the ATS keywords provided
  • Prepare a strong portfolio showcasing your design skills and brand campaign experience
  • Research the company and be ready to discuss how your skills and experience align with their mission and values
  • Follow up with the hiring manager one week after submitting your application, expressing your interest in the role and asking about next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.