Senior Brand Designer

📌 Core Information

🔹 Job Title: Senior Brand Designer

🔹 Company: Front

🔹 Location: San Francisco, California, United States

🔹 Job Type: Full-Time, Hybrid (2 days on-site)

🔹 Category: Design, Marketing

🔹 Date Posted: May 8, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site with flexibility (3 days remote per week)

🚀 Job Overview

Key aspects of this role include:

• Creating best-in-class experiences across digital and physical channels
• Elevating the brand and optimizing the web experience
• Collaborating with various teams to develop design systems
• Leading the design process for impactful web experiences
• Working with the latest design tools and technologies

ASSUMPTION: This role requires a balance between creative thinking and systematic approach, with a strong focus on craft and impact.

📋 Key Responsibilities

✅ Set a new standard of craft and execute impeccable design work across a range of digital and physical touchpoints

✅ Design breakthrough brand moments that build awareness and drive affinity

✅ Develop design systems and component libraries to maintain brand standards and ensure consistency

✅ Lead the design process for interactive web experiences that drive huge business impact

✅ Own the story of your work, from prototyping in Figma to presenting to key stakeholders

✅ Collaborate with growth, product marketing, and corporate marketing to optimize campaigns and channels

✅ Champion the latest design tools and tech to unlock new ways of creating impact and driving consistency at scale

ASSUMPTION: This role involves a mix of creative and strategic thinking, with a strong emphasis on collaboration and cross-functional work.

🎯 Required Qualifications

Education: Bachelor's degree in Design, Graphic Design, or a related field

Experience: 5+ years of in-house or agency design experience, preferably in B2B SaaS

Required Skills:

• Proficient in Figma and Adobe Creative Cloud
• Deep understanding of current UI/UX trends, craft, and patterns
• Strong presentation and communication skills
• Experience working with freelance contributors
• Well versed in web testing and optimization throughout the marketing funnel

Preferred Skills:

• Experience with AI design tools
• Familiarity with marketing automation tools

ASSUMPTION: Candidates should have a strong portfolio showcasing their design skills and experience working on brand campaigns.

💰 Compensation & Benefits

Salary Range: $166,300 - $184,800 (based on industry standards for a Senior Brand Designer in San Francisco)

Benefits:

• Equity
• Private Health Insurance
• Flexibility to work from home 3 days/week
• Mental health support with Workplace Options
• Family planning support with Maven
• $100 per month Lifestyle Stipend
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Holiday Break - Offices closed from Christmas to New Year's Day

Working Hours: Full-time, 40 hours per week, with flexible hours and work-from-home options

ASSUMPTION: The salary range is estimated based on industry standards and may vary depending on the candidate's experience and skills.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, specifically Customer Service and Collaboration Software

Company Size: 201-500 employees, large enough to offer growth opportunities and resources, yet small enough for individual impact

Founded: 2013, with a history of growth and success in the customer service and collaboration software market

Company Description:

• Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses.
• They've reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation.
• Over 8,500 businesses rely on Front to deliver game-changing service that wins and retains customers for life.

Company Specialties:

• SaaS
• Email collaboration
• Customer Service
• Management software
• Shared Inbox

Company Website: http://front.com

ASSUMPTION: Front is a well-established company with a strong focus on innovation and customer success, offering a dynamic work environment for designers.

📊 Role Analysis

Career Level: Senior, with opportunities for growth and leadership within the design team

Reporting Structure: Reports directly to the Director of Corporate Marketing, with collaboration across various teams, including growth, product marketing, and corporate marketing

Work Arrangement: Hybrid, with 2 days on-site and 3 days remote per week

Growth Opportunities:

• Potential to lead and mentor junior designers
• Opportunities to work on high-impact projects and campaigns
• Possibility to grow into a leadership role within the design team

ASSUMPTION: This role offers a unique opportunity to work on a wide range of projects and collaborate with various teams, providing ample opportunities for growth and learning.

🌍 Location & Work Environment

Office Type: Modern, collaborative workspace with a focus on employee well-being

Office Location(s): 300 Montgomery St, San Francisco, California 94104, US

Geographic Context:

• San Francisco is a vibrant, multicultural city with a thriving tech industry
• Close proximity to public transportation, restaurants, and cultural attractions
• Favorable climate with mild winters and cool summers

Work Schedule: Monday - Friday, 9:00 AM - 5:00 PM, with flexible hours and work-from-home options

ASSUMPTION: The San Francisco office provides a dynamic and engaging work environment, with easy access to amenities and resources.

💼 Interview & Application Insights

Typical Process:

• Phone or video screen with the hiring manager
• Design challenge or case study presentation
• On-site or virtual interview with the design team and other stakeholders
• Final interview with the Director of Corporate Marketing

Key Assessment Areas:

• Design skills and portfolio
• Communication and presentation skills
• Cultural fit and alignment with company values
• Problem-solving and strategic thinking

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences
• Prepare a strong portfolio showcasing your design skills and brand campaign experience
• Research the company and be ready to discuss how your skills and experience align with their mission and values

ATS Keywords: Brand Design, UI/UX, Figma, Adobe Creative Cloud, Design Systems, Web Optimization, Campaign Design, Component Libraries, Interactive Web Experiences, AI Design Tools, Marketing Automation

ASSUMPTION: The interview process at Front is designed to assess both technical skills and cultural fit, with a strong emphasis on portfolio presentation and case studies.

🛠️ Tools & Technologies

• Figma
• Adobe Creative Cloud (Photoshop, Illustrator, After Effects)
• AI design tools (e.g., Runway ML, Adobe's Sensei)
• Marketing automation tools (e.g., HubSpot, Marketo)

ASSUMPTION: The tools and technologies listed are the most commonly used by designers at Front, but the role may require additional tools based on specific projects or campaigns.

👔 Cultural Fit Considerations

Company Values:

• Customer-first mindset
• Collaboration and teamwork
• Continuous learning and improvement
• Transparency and open communication
• Inclusion and diversity

Work Style:

• Collaborative and cross-functional
• Data-driven and results-oriented
• Agile and adaptable
• Focused on work-life balance

Self-Assessment Questions:

• Do you thrive in a collaborative, cross-functional environment?
• Are you comfortable working with data and analytics to inform design decisions?
• Do you embrace a customer-first mindset and prioritize user experience?
• Are you open to feedback and continuous learning?

ASSUMPTION: Front values designers who are collaborative, data-driven, and customer-focused, with a strong commitment to continuous learning and improvement.

⚠️ Potential Challenges

• Managing multiple projects and deadlines simultaneously
• Balancing creative freedom with brand guidelines and constraints
• Working with remote team members and stakeholders
• Keeping up with the latest design trends and technologies

ASSUMPTION: These challenges are common in a fast-paced, growing company like Front, but also present opportunities for growth and learning.

📈 Similar Roles Comparison

• Compared to other Senior Brand Designer roles, this position offers a unique opportunity to work on a wide range of projects and collaborate with various teams
• Front's focus on customer service and collaboration software provides a unique context for brand design
• Career path comparison: This role can lead to leadership positions within the design team or broader marketing roles within the company

ASSUMPTION: This role offers a unique blend of creative and strategic challenges, with ample opportunities for growth and learning within a dynamic and innovative company.

📝 Sample Projects

• Reimagining the customer service experience for a new product launch
• Designing a comprehensive brand style guide and component library
• Creating interactive web experiences that drive user engagement and conversion

ASSUMPTION: These sample projects are representative of the types of initiatives a Senior Brand Designer at Front might work on, but the specific projects may vary based on the company's priorities and needs.

❓ Key Questions to Ask During Interview

• How does this role fit into the overall design and marketing strategy for the company?
• What are the biggest challenges facing the design team currently, and how can this role help address them?
• How does Front support the professional growth and development of its designers?
• What is the team's approach to collaboration and feedback, both within the design team and with other departments?
• How does Front measure the success of its design and marketing efforts, and how can this role contribute to that process?

ASSUMPTION: These questions are designed to help applicants understand the role's context, the team's dynamics, and the company's priorities, enabling them to make an informed decision about the opportunity.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant skills and experiences, using the ATS keywords provided
• Prepare a strong portfolio showcasing your design skills and brand campaign experience
• Research the company and be ready to discuss how your skills and experience align with their mission and values
• Follow up with the hiring manager one week after submitting your application, expressing your interest in the role and asking about next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.