Senior Content Designer

📌 Core Information

🔹 Job Title: Senior Content Designer

🔹 Company: Remitly

🔹 Location: London, United Kingdom (Hybrid)

🔹 Job Type: Full-Time

🔹 Category: Financial Services

🔹 Date Posted: July 8, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid (Tel Aviv or London)

🚀 Job Overview

Key aspects of this role include:

• Leading UX content design for critical features within the SoV project
• Collaborating with cross-functional teams to enhance user experiences
• Ensuring high-quality, clear, and customer-friendly content that reflects Remitly's voice and tone
• Working with the content design team in Seattle to maintain high content standards
• Contributing to the development and maintenance of content design guidelines and systems

ASSUMPTION: This role requires a strong understanding of UX content design principles and experience working on global products. Proficiency in English is essential for effective communication across teams.

📋 Key Responsibilities

✅ Lead the UX content design for key features and ongoing improvements within the SoV project

✅ Collaborate with cross-functional teams (Product Design, UX Research, Product Management, Engineering, Marketing, Compliance, and Legal) to create cohesive, user-centered content strategies

✅ Establish evidence-based terminology guidelines and content patterns, and own the measurement and optimization of UX content quality

✅ Establish content principles for product areas and use them to make effective content decisions

✅ Collaborate with product designers to define user flows and determine optimal components, ensuring that content and design work together to enhance the wallet user experience

✅ Collaborate with UX researchers to develop user studies and integrate user feedback, data insights, and testing into content decisions

✅ Work closely with product managers to refine requirements and lead content A/B experiments to optimize the user experience

✅ Ensure content is accurately implemented and reflects the intended user experience

✅ Collaborate with marketing teams to ensure content aligns with messaging frameworks and is reflected effectively in the SoV user experience

✅ Ensure content is compliant with international regulations, maintaining integrity across all markets

ASSUMPTION: This role requires strong collaboration skills and the ability to work effectively with various teams to create consistent and user-centered content.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., English, Journalism, Communications, or a related discipline) or equivalent experience

Experience: 5+ years of experience in content design, UX writing, or related fields, with a strong portfolio demonstrating expertise in creating content for complex user flows and scenarios

Required Skills:

• Proven experience working on global products and understanding the localization process
• Familiarity with UX product accessibility best practices
• Proven ability to collaborate effectively across teams
• Proactive, empathetic, and customer-focused approach to content design
• Experience with product analytics and collaborating with analytics leads

Preferred Skills:

• Fluency in additional languages
• Experience working in the financial services industry

ASSUMPTION: Candidates should have a strong portfolio showcasing their work, including a case study of a project that didn't go as planned, highlighting how they handled challenges and setbacks, and how they sought feedback and adjusted along the way.

💰 Compensation & Benefits

Salary Range: £55,000 - £75,000 per year (Estimated based on industry standards for a Senior Content Designer role in London)

Benefits:

• Paid Vacation Days
• Health insurance
• Commuter benefit
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits
• Continuing education and corridor travel benefits

Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM (with flexibility for hybrid work arrangement)

ASSUMPTION: The salary range provided is an estimate based on industry standards for a Senior Content Designer role in London. Actual compensation may vary based on factors such as experience, skills, and market conditions.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services, specifically focused on international payments and remittance

Company Size: 1,001-5,000 employees (Global), with a smaller team in London

Founded: 2011, with headquarters in Seattle, Washington, USA

Company Description:

• Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally
• Remitly's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders
• The company is united through its vision to transform lives with trusted financial services that transcend borders

Company Specialties:

• Mobile Payments
• Remittance
• Digital Money Transfer
• Banking
• Fintech
• Lending

Company Website: http://www.remitly.com

ASSUMPTION: Remitly is a well-established company in the financial services industry, with a strong focus on innovation and customer-centric solutions.

📊 Role Analysis

Career Level: Senior (5-10 years of experience)

Reporting Structure: This role reports directly to the Content Design Manager, working closely with cross-functional teams

Work Arrangement: Hybrid (2-3 days per week in the London office, with flexibility for remote work)

Growth Opportunities:

• Potential to lead and mentor junior content designers as the team grows
• Opportunities to work on diverse projects and features within the SoV space
• Chance to develop and refine content design guidelines and systems

ASSUMPTION: This role offers opportunities for professional growth and development within the content design team and the broader organization.

🌍 Location & Work Environment

Office Type: Modern, collaborative workspace with a mix of open-plan and dedicated team areas

Office Location(s): 1111 3rd Ave, Suite 2100, Seattle, WA 98101, USA (Headquarters); 11-13 South Parade, Cork, Ireland (EMEA Hub); 1111 3rd Ave, Suite 2100, Seattle, WA 98101, USA (London Office)

Geographic Context:

• London is a vibrant, multicultural city with a thriving financial services industry
• The London office is located in the heart of the city, with easy access to public transportation
• The hybrid work arrangement offers flexibility and a better work-life balance

Work Schedule: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM (with flexibility for hybrid work arrangement)

ASSUMPTION: The London office provides a dynamic and collaborative work environment, with opportunities for professional growth and development.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• Portfolio review and case study presentation
• On-site or video interview with the content design team and other stakeholders
• Final interview with the content design manager

Key Assessment Areas:

• Portfolio and case study presentation
• Content design skills and approach
• Collaboration and communication skills
• Cultural fit and alignment with Remitly's values

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare a strong portfolio showcasing your content design work, including a case study of a challenging project and how you handled setbacks
• Research Remitly's products, services, and company culture to demonstrate your enthusiasm and understanding of the role
• Practice presenting your portfolio and case study, and be prepared to discuss your thought process and decision-making

ATS Keywords: Content Design, UX Writing, Collaboration, Localization, Accessibility, User Experience, Product Management, Analytics, Customer Focus, Proactive Approach, Content Strategy, Messaging Guidelines, User Research, Content Optimization, Content Patterns, Content Principles

ASSUMPTION: The interview process for this role is designed to assess candidates' technical skills, collaboration abilities, and cultural fit within the content design team and the broader organization.

🛠️ Tools & Technologies

• Figma
• Sketch
• Adobe XD
• Confluence
• Jira
• Product analytics tools (e.g., Mode, Tableau)

ASSUMPTION: Familiarity with these tools is not required but may be beneficial for candidates.

👔 Cultural Fit Considerations

Company Values:

• Customer Obsessed
• One Team
• Invent & Simplify
• Bias for Action
• Global Perspective

Work Style:

• Collaborative and inclusive
• Data-driven and customer-focused
• Adaptable and resilient
• Continuously learning and improving

Self-Assessment Questions:

• How do you embody Remitly's values in your work?
• Can you provide an example of a time when you had to adapt to a significant change or setback, and how you handled it?
• How do you approach collaboration and communication with diverse teams?

ASSUMPTION: Remitly values a diverse and inclusive work environment, and candidates who can demonstrate their alignment with the company's values and work style will be well-suited for this role.

⚠️ Potential Challenges

• Managing multiple projects and priorities simultaneously
• Working with diverse teams across different time zones and cultures
• Balancing the need for consistency in content with the requirement to adapt to local market needs
• Keeping up with the fast-paced and ever-evolving nature of the financial services industry

ASSUMPTION: These challenges can be overcome with strong project management skills, effective communication, and a proactive approach to problem-solving.

📈 Similar Roles Comparison

• Unlike other content design roles, this position focuses on the financial services industry and requires a strong understanding of international payments and remittance
• Remitly's global presence and focus on customer-centric solutions set it apart from other companies in the industry
• This role offers opportunities for professional growth and development within the content design team and the broader organization

ASSUMPTION: Candidates should research Remitly's unique offerings and approach to the financial services industry to understand how this role differs from similar positions at other companies.

📝 Sample Projects

• Redesigning the onboarding process for new users to improve clarity and engagement
• Developing a consistent and accessible tone of voice for transactional messaging across multiple platforms
• Collaborating with the localization team to ensure content resonates with diverse global audiences

ASSUMPTION: These sample projects demonstrate the range of responsibilities and challenges faced by the Senior Content Designer in this role.

❓ Key Questions to Ask During Interview

• Can you describe the content design team's structure and how this role fits within it?
• How does the content design team collaborate with other departments, such as product, design, and research?
• What are the biggest challenges facing the content design team currently, and how can this role help address them?
• How does Remitly support the professional growth and development of its content design team members?
• What is the company's approach to work-life balance and flexibility for hybrid workers?

ASSUMPTION: These questions are designed to provide insight into the role, the team, and the company culture, helping candidates make an informed decision about the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare a strong portfolio showcasing your content design work, including a case study of a challenging project and how you handled setbacks
• Research Remitly's products, services, and company culture to demonstrate your enthusiasm and understanding of the role
• Practice presenting your portfolio and case study, and be prepared to discuss your thought process and decision-making
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.