🔹 Job Title: Senior Host, Global Marketing
🔹 Company: Melco Resorts & Entertainment
🔹 Location: City of Dreams Manila, Philippines
🔹 Job Type: Full-Time
🔹 Category: Hospitality & Gaming
🔹 Date Posted: July 2, 2025
🔹 Experience Level: Mid-Level (2-5 years)
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a strong background in guest services and premium player management. Excellent communication skills and multilingual abilities are crucial for success in this position.
✅ Identify, develop, and acquire new business and potential players
✅ Achieve client quotas, performance targets, and business goals as assigned by management
✅ Provide professional customer relationship services with new and existing patrons
✅ Acquire and develop new premium players by identifying their interests and encouraging constant return trips
✅ Support marketing events, programs, and projects to encourage new and existing patrons to visit the property
✅ Maintain and manage a database of players according to management's expectations
✅ Ensure comfortable guest stay and maintain guest information confidentiality at all times
✅ Maintain a professional guest relationship and provide premium guest experience
✅ Perform other assigned tasks by the Manager, Global Marketing
ASSUMPTION: This role involves maintaining a high volume of client interactions and managing a large database of players. Strong organizational skills and attention to detail are essential for success.
Education: Tertiary qualification preferably a Degree holder or above in Business Administration or Marketing field is preferred.
Experience: At least one-year experience in sales or customer service field, preferably in gaming marketing.
Required Skills:
Preferred Skills:
ASSUMPTION: Candidates with a proven track record in guest services and premium player management, along with excellent communication skills and multilingual abilities, will be highly competitive for this role.
Salary Range: PHP 60,000 - 80,000 per month (Estimated based on industry standards for mid-level hospitality and gaming roles in the Philippines)
Benefits:
Working Hours: 40 hours per week, with the possibility of working rotating shifts and extra hours as required
ASSUMPTION: The salary range provided is an estimate based on industry standards for mid-level hospitality and gaming roles in the Philippines. Actual compensation may vary depending on the candidate's experience and qualifications.
Industry: Melco Resorts & Entertainment operates in the hospitality and gaming industry, focusing on developing, owning, and operating casino gaming and entertainment resort facilities in Asia.
Company Size: Melco Resorts & Entertainment has over 10,000 employees worldwide, providing a large and diverse work environment.
Founded: Melco Resorts & Entertainment was founded in 2004 and has since grown to become a leading player in the Asian gaming and hospitality industry.
Company Description:
Company Specialties:
Company Website: www.melco-resorts.com
ASSUMPTION: Working for Melco Resorts & Entertainment offers opportunities for career growth and development within the dynamic and fast-growing Asian gaming and hospitality industry.
Career Level: This role is suitable for mid-level professionals with 2-5 years of experience in guest services, premium player management, or a related field.
Reporting Structure: The Senior Host, Global Marketing reports directly to the Manager, Global Marketing and works closely with various departments, including marketing, player development, and guest services.
Work Arrangement: This role requires on-site presence at City of Dreams Manila, with the possibility of working rotating shifts and extra hours as required.
Growth Opportunities:
ASSUMPTION: Successful candidates in this role will have the opportunity to grow within the organization and develop their careers in the dynamic and fast-growing Asian gaming and hospitality industry.
Office Type: City of Dreams Manila is an integrated resort featuring a casino, hotels, restaurants, and entertainment venues.
Office Location(s): City of Dreams Manila, Parañaque, Metro Manila, Philippines
Geographic Context:
Work Schedule: The work schedule for this role may vary depending on business needs, with the possibility of working rotating shifts and extra hours as required.
ASSUMPTION: Working at City of Dreams Manila offers a dynamic and fast-paced work environment, with opportunities for career growth and development within the Asian gaming and hospitality industry.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Guest Services, Premium Player Management, Database Management, Customer Relationship Management, Sales, Event Promotion, Communication Skills, Multilingual, Problem Solving, Team Player, Customer Service Orientation, Energetic, Enthusiastic, Flexible, Pressure Management, Result Driven
ASSUMPTION: The application process for this role may involve multiple rounds of interviews and assessments, focusing on the candidate's communication skills, problem-solving abilities, and cultural fit with the company.
ASSUMPTION: The tools and technologies required for this role may vary depending on the specific needs of the department and the property. Candidates should be comfortable using a variety of software applications and learning new tools as needed.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates who demonstrate a strong alignment with Melco Resorts & Entertainment's company values and work style will be well-suited for this role and the company's culture.
ASSUMPTION: Successful candidates in this role will be able to manage their time effectively, prioritize tasks, and maintain a high level of organization and attention to detail in a fast-paced work environment.
ASSUMPTION: Candidates should research the specific requirements and responsibilities of this role compared to similar positions in the gaming and hospitality industry to ensure a strong understanding of the unique aspects of this opportunity.
ASSUMPTION: Successful candidates in this role will be able to demonstrate their ability to manage projects and initiatives, from planning and execution to evaluation and reporting.
ASSUMPTION: Candidates should prepare thoughtful and insightful questions to ask during the interview process to demonstrate their interest in the role and the company.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.