Senior Manager, Corporate Communications

📌 Core Information

🔹 Job Title: Senior Manager, Corporate Communications

🔹 Company: CVS Health

🔹 Location: Work At Home (Connecticut, Illinois, Massachusetts, Florida, Pennsylvania)

🔹 Job Type: Full-Time

🔹 Category: Corporate Communications

🔹 Date Posted: April 29, 2025

🔹 Experience Level: 7+ years

🔹 Remote Status: Hybrid (Work At Home with occasional on-site presence)

🚀 Job Overview

Key aspects of this role include:

• Overseeing and executing a comprehensive executive communications strategy for key business leaders.
• Collaborating with various teams to ensure alignment of strategies and effectively communicate Aetna's value story.
• Serving as a trusted, strategic communications advisor to senior executives and colleagues across the CVS Health enterprise.
• Developing and refining key performance metrics to demonstrate effectiveness and contribution to the overall strategy.

ASSUMPTION: This role requires a high degree of professionalism and executive presence to interface with executives on a regular basis and partner with business owners. The ideal candidate will have experience in healthcare, insurance, and/or consulting.

📋 Key Responsibilities

✅ Serving as a trusted, strategic communications advisor to senior executives and colleagues across the CVS Health enterprise.

✅ Leading the development, project management, and implementation of a strategic executive thought leadership communications strategy to proactively protect and build our brand reputation in support of strategic business priorities.

✅ Coordinating the execution of the executive thought leadership communications strategy across Aetna communications leads for their respective business leaders and in alignment with the enterprise communications strategy.

✅ Having a proven track record of producing and editing clear, concise, compelling, and clean copy and executive messaging covering complex subjects on tight deadlines.

✅ Aligning with our vendors and in-house talent in support of our overall communications strategy, including timely delivery of collateral assets.

✅ Staying abreast of an ever-changing environment to develop recommendations to adapt and influence outcome.

✅ Proactively pulling in, sharing, and adopting insights from broader company communications department (Enterprise Communications) and directly from the Aetna Communications team members.

✅ Developing and refining key performance metrics to demonstrate effectiveness and contribution to the overall strategy.

ASSUMPTION: This role requires excellent written and verbal communications skills, including the ability to succinctly but persuasively share information across both internal and external audiences. The ideal candidate will have strong time management, planning, and organizational skills, with the ability to multi-task in a fast-paced environment and manage multiple priorities.

🎯 Required Qualifications

Education: Bachelor's degree or equivalent years of education and experience.

Experience: 7+ years of experience in increasingly responsible communications leadership roles, including experience with internal and external communications. Experience in healthcare, insurance, and/or consulting is required.

Required Skills:

• Excellent written and verbal communications skills, including the ability to succinctly but persuasively share information across both internal and external audiences.
• Ability to meet deadlines and maintain confidentiality. Strong performance accountability orientation, both in terms of following through on commitments and deadlines.
• Strategic and analytical thinker, with superior problem-solving skills and the ability to support tactical execution without losing sight of the overall strategy.
• Excellent time management, planning, and organizational skills. Ability to multi-task in a fast-paced environment and manage multiple priorities.
• Demonstrated ability to advance communications goals via social and digital channels.
• Experienced in developing key performance metrics that resonate with multiple internal audiences.
• Strong collaboration skills with demonstrated ability to work effectively with internal and external parties.
• Experience sourcing stories and developing a story pipeline across an industry or at a large organization.
• Excellent executive presence and verbal communication skills.
• High degree of professionalism and executive presence required to interface with executives on a regular basis and partner with business owners.
• Understanding of best practices across all channels including social media, website content, internal communications.
• An interest and ability to effectively deliver in a high-pressure, fast-paced environment.
• Willingness to travel, as needed, in support of business needs.

Preferred Skills:

• Executive communications strategy experience in the health insurance or related healthcare industries.

ASSUMPTION: While not explicitly stated, it is assumed that the candidate should have proficiency in using various communication tools and platforms, as well as a strong understanding of the healthcare industry and its trends.

💰 Compensation & Benefits

Salary Range: The typical pay range for this role is $82,940.00 - $182,549.00 per year. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Benefits:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

Working Hours: This position is expected to work a standard 40-hour workweek, with occasional on-site presence required.

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles. The actual salary may vary depending on the factors mentioned above.

📌 Applicant Insights

🔍 Company Context

Industry: CVS Health is a leading health solutions company, delivering care like no one else can. They reach more people and improve the health of communities across America through their local presence, digital channels, and over 300,000 dedicated colleagues.

Company Size: CVS Health has 10,001+ employees, making it a large enterprise. This size offers opportunities for career growth and diverse experiences but may also have more structured processes and hierarchies.

Founded: CVS Health was founded in 1963 and has since grown to become a Fortune 50 company, providing pharmacy benefits management, health insurance, and health care services.

Company Description:

• CVS Health is the leading health solutions company, delivering care like no one else can. They reach more people and improve the health of communities across America through their local presence, digital channels, and over 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses, and nurse practitioners.
• Wherever and whenever people need them, they help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways.
• They help people navigate the health care system – and their personal health care – by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. And they do it all with heart, each and every day.

Company Specialties:

• Retail
• Pharmacy Benefits Management
• Health Insurance
• Health Care
• Pharmacy
• Care Management
• and Primary Care

Company Website: CVSHealth.com

ASSUMPTION: CVS Health is a well-established company with a strong reputation in the healthcare industry. They offer a wide range of benefits and opportunities for career growth and development.

📊 Role Analysis

Career Level: This role is at the senior management level, requiring a high degree of expertise and experience in corporate communications.

Reporting Structure: The Senior Manager, Corporate Communications will report directly to the Executive Director, Corporate Communications for Aetna and work closely with the Office of the President and a small team of communications resources.

Work Arrangement: This role is a hybrid position, requiring occasional on-site presence while primarily working from home in one of the specified states.

Growth Opportunities:

• As a senior management role, this position offers opportunities for career advancement within the communications department or other areas of the CVS Health enterprise.
• The diverse nature of CVS Health's business units and lines of business provides ample opportunities for professional development and exposure to various aspects of the healthcare industry.
• The company's focus on employee growth and development, coupled with its large size, creates numerous internal mobility opportunities.

ASSUMPTION: This role offers significant opportunities for career growth and development within a large, established organization. The ideal candidate will be proactive in seeking out growth opportunities and taking on new challenges.

🌍 Location & Work Environment

Office Type: The primary work location for this role is a home office, with occasional on-site presence required at one of the specified locations.

Office Location(s): Hartford-Farmington Ave Atrium, Work At Home - Connecticut, Work At Home - Illinois, Work At Home - Massachusetts, Work At Home - Florida, Work At Home - Pennsylvania

Geographic Context:

• The specified work-at-home states offer a mix of urban, suburban, and rural living options, with varying cost of living and quality of life considerations.
• CVS Health's headquarters is located in Woonsocket, Rhode Island, with additional offices in Scottsdale, Arizona; Northbrook, Illinois; Irving, Texas; Pittsburgh, Pennsylvania; and other locations across the United States.
• The company's extensive network of retail pharmacies, MinuteClinic locations, and other healthcare facilities provides ample opportunities for in-person collaboration and networking.

Work Schedule: This role requires a standard 40-hour workweek, with occasional on-site presence required for meetings, events, or other business needs.

ASSUMPTION: The hybrid work arrangement offers flexibility and work-life balance, while the occasional on-site presence ensures collaboration and alignment with the broader CVS Health team.

💼 Interview & Application Insights

Typical Process:

• Online application submission through the CVS Health careers portal.
• Phone or video screening with the hiring manager or a member of the talent acquisition team.
• In-depth phone or video interview with the Executive Director, Corporate Communications for Aetna and other key stakeholders.
• Final in-person or video interview with senior leadership.
• Background check and reference check for the final candidate.

Key Assessment Areas:

• Strategic thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Understanding of the healthcare industry and its trends.
• Executive presence and ability to interface with senior leaders.

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role, emphasizing your strategic communications background and healthcare industry knowledge.
• Prepare for behavioral interview questions that focus on your problem-solving skills, communication abilities, and leadership experience.
• Research CVS Health and the Aetna business unit to demonstrate your understanding of the company and its mission.

ATS Keywords: Executive Communications, Strategic Planning, Thought Leadership, Media Relations, Internal Communications, Stakeholder Management, Aetna, CVS Health, Healthcare Industry, Corporate Communications, Public Relations, Strategic Messaging, Executive Presence, Change Management

ASSUMPTION: The interview process for this role will be comprehensive and competitive, focusing on identifying the ideal candidate who can effectively manage executive communications and drive strategic business priorities.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Project management tools (e.g., Asana, Trello, Microsoft Project)
• Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
• Social media management tools (e.g., Hootsuite, Sprout Social)
• Content management systems (e.g., WordPress, Drupal)

ASSUMPTION: The ideal candidate will have experience with various communication tools and platforms, as well as a strong understanding of the healthcare industry and its trends.

👔 Cultural Fit Considerations

Company Values:

• Care
• Empower
• Innovate
• Customer-first
• One CVS

Work Style:

• Collaborative and team-oriented, with a focus on cross-functional collaboration and stakeholder management.
• Fast-paced and dynamic, with a focus on meeting deadlines and driving results.
• Data-driven and analytical, with a focus on continuous improvement and performance measurement.
• Adaptable and flexible, with a willingness to take on new challenges and learn from feedback.

Self-Assessment Questions:

• How do you align with CVS Health's company values, particularly 'Care' and 'Customer-first' in a corporate communications role?
• How do you ensure effective communication and collaboration with executives and stakeholders in a hybrid work environment?
• How do you approach continuous learning and professional development in a fast-paced, dynamic industry like healthcare?

ASSUMPTION: CVS Health values candidates who are passionate about their mission, committed to delivering exceptional care, and dedicated to driving results through strategic communication and collaboration.

⚠️ Potential Challenges

• The hybrid work arrangement may require occasional on-site presence, which could be challenging for candidates who prefer fully remote work.
• The fast-paced nature of the role and the dynamic healthcare industry may present challenges for candidates who prefer a more structured or predictable work environment.
• The need to manage multiple priorities and meet tight deadlines may be challenging for candidates who struggle with time management or organization.
• The competitive nature of the healthcare industry and the company's focus on driving results may present challenges for candidates who prefer a more laid-back or less performance-driven work environment.

ASSUMPTION: The ideal candidate will be adaptable, resilient, and proactive in addressing challenges and finding creative solutions in a dynamic and fast-paced work environment.

📈 Similar Roles Comparison

• Compared to other senior management roles in corporate communications, this position offers a unique opportunity to focus on executive thought leadership and strategic business priorities within a large, established healthcare organization.
• Unlike other roles in the industry, this position requires a strong understanding of the healthcare industry and its trends, as well as experience in healthcare, insurance, and/or consulting.
• Career paths for this role may include progression to a director or vice president level within the communications department or transition to other areas of the CVS Health enterprise, such as marketing, public affairs, or government affairs.

ASSUMPTION: This role offers a unique blend of strategic communications, industry-specific knowledge, and executive presence, making it an attractive opportunity for experienced communications professionals looking to advance their careers in the healthcare industry.

📝 Sample Projects

• Developing and executing a comprehensive executive thought leadership strategy for the President and Chief Operating Officer of Aetna, including monthly executive messages, quarterly town halls, and periodic podcasts.
• Collaborating with the Office of the President and other key stakeholders to identify and amplify key cultural initiatives and messages for Aetna's approximate 50,000 colleagues.
• Managing the development and execution of a strategic communications plan for a major business transformation or merger and acquisition initiative, ensuring alignment with enterprise communications strategies and stakeholder needs.

ASSUMPTION: These sample projects illustrate the strategic, collaborative, and dynamic nature of the role, requiring strong communication skills, strategic thinking, and adaptability.

❓ Key Questions to Ask During Interview

• How does this role fit into the broader communications strategy for CVS Health and Aetna?
• What are the key priorities for the first 90 days in this role, and how can I contribute to driving results from day one?
• How does the company support the professional development and growth of its communications team members?
• What are the most significant challenges facing the communications department and the broader CVS Health enterprise in the next 1-3 years, and how can this role help address them?
• How does the company foster a culture of collaboration and innovation within its communications team and across the broader organization?

ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and your commitment to driving results and contributing to the company's success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the CVS Health careers portal.
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role, emphasizing your strategic communications background and healthcare industry knowledge.
• Prepare for behavioral interview questions that focus on your problem-solving skills, communication abilities, and leadership experience.
• Research CVS Health and the Aetna business unit to demonstrate your understanding of the company and its mission.
• Follow up with the hiring manager or a member of the talent acquisition team within one week of submitting your application to express your interest in the role and inquire about next steps in the interview process.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.