S

Senior Manager, Growth Strategy

SquareTrade
Full-time
On-site
Brisbane, California, United States
πŸš€ Growth Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Senior Manager, Growth Strategy

πŸ”Ή Company: SquareTrade

πŸ”Ή Location: Brisbane, California, United States

πŸ”Ή Job Type: Full-time, Hybrid

πŸ”Ή Category: Management, Strategy

πŸ”Ή Date Posted: May 27, 2025

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: On-site (Brisbane, CA) with estimated 30% travel

πŸš€ Job Overview

Key aspects of this role include:

  • Developing comprehensive growth strategies for multiple partnerships
  • Collaborating cross-functionally with Marketing, Customer Experience, Supply Chain, Engineering, and Senior Management
  • Managing P&L for specific programs and driving profitable growth
  • Participating in business development and strategic expansion initiatives
  • Operating at both strategic and tactical levels

ASSUMPTION: This role requires a high level of autonomy and ownership, with the potential for significant impact on SquareTrade's performance.

πŸ“‹ Key Responsibilities

βœ… Develop and implement growth strategies for multiple partnerships, based on unique partner dynamics and understanding of the ecosystem

βœ… Plan and align Joint Business Plans (JBP) and annual objectives with partners, reviewing and adjusting quarterly in QBRs

βœ… Identify growth opportunities, build selling stories, and align with stakeholders to activate opportunities

βœ… Partner with Channel Marketing to deliver best in-store and online solutions, understanding retailers' shoppers and path to purchase

βœ… Collaborate with Retail Execution/Ops to influence awareness and ensure merchandising execution

βœ… Identify and drive new business opportunities within the business segment and in strategic objectives outside the segment

βœ… Conduct deep analysis and tracking of the highly complex, dynamic partner environment to maintain SquareTrade's competitive advantage

ASSUMPTION: This role involves a high degree of cross-functional collaboration and stakeholder management, requiring strong communication and organizational skills.

🎯 Required Qualifications

Education: MBA preferred but not required

Experience: A minimum of 5 years of work experience is required, with preferred backgrounds including management consultants or similar growth-oriented roles

Required Skills:

  • Excellent organizational skills
  • Superior analytical, communication, customer service, and management skills
  • Technology, retail, and eCommerce enthusiast
  • High integrity, hands-on, passionate, persistent, creative, and team player

Preferred Skills:

  • Experience in management consulting or similar growth-oriented roles

ASSUMPTION: Given the strategic nature of this role, candidates with relevant experience in management consulting or similar growth-oriented roles are highly desirable.

πŸ’° Compensation & Benefits

Salary Range: $150,000 - $180,000 (estimated for California, based on provided range)

Benefits:

  • Medical, dental, and vision coverage with network optionality
  • HSAs and FSAs
  • Open access to mental health benefits, including 1:1 therapy, coaching sessions, and digital resources
  • $75 monthly allowance for self-care and well-being
  • Up to 4% company match into 401(k)
  • Supportive leave policies, including paid parental, grieving, and domestic violence protected leaves
  • Paid Time Off
  • Work flexibility
  • Talent shares
  • Tuition reimbursement
  • Learning opportunities
  • Hybrid work arrangements
  • $80 monthly internet connectivity stipend
  • Various corporate perks and discounts

Working Hours: Full-time, with an estimated 30% travel to client sites and other locations as needed

ASSUMPTION: The provided salary range is an estimate based on the given information and may vary depending on the candidate's experience and negotiation.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Consumer Services, specifically product protection and extended warranty services

Company Size: Medium (501-1,000 employees), which offers opportunities for growth and impact but maintains a manageable team size

Founded: 1999, with over 20 years of experience in revolutionizing the product protection industry

Company Description:

  • Allstate Protection Plans, also known as SquareTrade, has been innovating in the product protection industry for over 20 years
  • Trusted by over 140 million customers and many of the largest retailers and mobile carriers in North America, Europe, Japan, and Australia
  • Committed to seamless customer experiences and following the golden rule: treat others as you want to be treated

Company Specialties:

  • Product protection and extended warranty services
  • Innovation in the consumer services industry
  • Seamless customer experiences

Company Website: http://www.squaretrade.com

ASSUMPTION: SquareTrade operates as a subsidiary of Allstate, focusing on product protection and extended warranty services for various consumer electronics and appliances.

πŸ“Š Role Analysis

Career Level: Mid to Senior Management, with opportunities for growth and impact on the company's performance

Reporting Structure: This role reports directly to senior management and collaborates cross-functionally with various teams, including Marketing, Customer Experience, Supply Chain, Engineering, and other senior management members

Work Arrangement: Hybrid, with an estimated 30% travel to client sites and other locations as needed

Growth Opportunities:

  • Potential to expand responsibilities and impact based on successful performance
  • Opportunities to participate in business development and strategic expansion initiatives
  • Possibility to grow within the company, given its medium size and focus on internal promotions

ASSUMPTION: This role offers significant growth opportunities for the right candidate, with the potential to make a substantial impact on SquareTrade's performance and expansion.

🌍 Location & Work Environment

Office Type: Hybrid, with an on-site presence required in Brisbane, California, and estimated 30% travel

Office Location(s): 2000 Sierra Point Pkwy, Brisbane, California 94005, US

Geographic Context:

  • Brisbane, California, is located in the San Francisco Bay Area, offering a mix of urban and suburban living
  • The area is known for its diverse culture, vibrant tech industry, and access to outdoor activities
  • Brisbane is approximately 15 miles south of San Francisco and 35 miles north of San Jose

Work Schedule: Full-time, with an estimated 30% travel to client sites and other locations as needed

ASSUMPTION: The hybrid work arrangement allows for flexibility while maintaining a strong on-site presence in the Brisbane office.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screen with the hiring manager
  • On-site or virtual interview with cross-functional team members
  • Final interview with senior management

Key Assessment Areas:

  • Strategic thinking and analytical skills
  • Communication and stakeholder management abilities
  • Cultural fit and alignment with SquareTrade's values
  • Problem-solving and decision-making skills

Application Tips:

  • Highlight relevant experience in management consulting, growth-oriented roles, or similar positions
  • Tailor your resume and cover letter to emphasize skills and experiences related to the key responsibilities and required qualifications
  • Prepare for behavioral and situational interview questions that assess your strategic thinking, communication, and stakeholder management skills

ATS Keywords: Growth strategy, account management, strategic thinking, analytical skills, business development, stakeholder management, channel marketing, retail execution, innovation, organizational skills, communication, customer service, management

ASSUMPTION: The interview process for this role will focus on assessing the candidate's strategic thinking, analytical, communication, and stakeholder management skills, as well as their cultural fit with SquareTrade's values.

πŸ› οΈ Tools & Technologies

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Google Workspace (Gmail, Google Docs, Sheets, Slides)
  • CRM software (e.g., Salesforce, HubSpot)
  • Data analysis and visualization tools (e.g., Tableau, Power BI)

ASSUMPTION: The required tools and technologies for this role are standard for management and strategy positions, with a focus on data analysis, communication, and collaboration.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Innovation
  • Seamless customer experiences
  • Following the golden rule: treat others as you want to be treated

Work Style:

  • Collaborative and cross-functional
  • Hands-on and detail-oriented
  • Strategic and analytical

Self-Assessment Questions:

  • Do you thrive in a collaborative, cross-functional environment?
  • Are you comfortable working at both the strategic and tactical levels?
  • Do you align with SquareTrade's values, particularly the focus on innovation and customer-centricity?

ASSUMPTION: SquareTrade values candidates who are collaborative, strategic, and customer-focused, with a strong commitment to innovation and seamless customer experiences.

⚠️ Potential Challenges

  • Managing multiple partnerships and priorities simultaneously
  • Navigating a dynamic and complex partner environment
  • Balancing strategic thinking with tactical execution
  • Establishing and maintaining strong relationships with various stakeholders

ASSUMPTION: This role presents unique challenges related to managing multiple partnerships, navigating a complex partner environment, and balancing strategic thinking with tactical execution.

πŸ“ˆ Similar Roles Comparison

  • Unlike other management roles, this position focuses specifically on growth strategy and requires a strong analytical and strategic mindset
  • Compared to other strategy roles, this position involves a higher degree of cross-functional collaboration and stakeholder management
  • Career progression in this role may involve expanding responsibilities, participating in business development, or moving into senior management positions

ASSUMPTION: This role is unique in its focus on growth strategy and the high degree of cross-functional collaboration required, setting it apart from other management and strategy positions.

πŸ“ Sample Projects

  • Developing a comprehensive growth strategy for a major retail partnership, including Joint Business Plans (JBP) and annual objectives
  • Identifying and activating growth opportunities with key stakeholders, such as e-commerce players and OEMs
  • Conducting deep analysis and tracking of the partner environment to maintain SquareTrade's competitive advantage

ASSUMPTION: These sample projects illustrate the strategic, analytical, and cross-functional nature of the role, as well as the importance of stakeholder management and competitive analysis.

❓ Key Questions to Ask During Interview

  • Can you describe the typical day-to-day responsibilities for this role?
  • How does this role collaborate with other teams, such as Marketing, Customer Experience, and Supply Chain?
  • What are the most significant challenges facing the company in the next 12-24 months, and how does this role address them?
  • How does SquareTrade support the growth and development of its employees?
  • What are the key priorities for this role in the first 30-60-90 days?

ASSUMPTION: These interview questions aim to assess the candidate's understanding of the role, the company's challenges, and its culture, as well as their ability to hit the ground running and contribute to the team's success.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to emphasize skills and experiences related to the key responsibilities and required qualifications
  • Prepare for behavioral and situational interview questions that assess your strategic thinking, communication, and stakeholder management skills
  • Follow up with the hiring manager one week after submitting your application, expressing your interest in the role and inquiring about next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.