📌 Core Information
🔹 Job Title: Senior Manager, Growth Strategy
🔹 Company: SquareTrade
🔹 Location: Brisbane, California
🔹 Job Type: Full-time
🔹 Category: Consumer Services
🔹 Date Posted: May 8, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid (Estimated 30% travel)
🚀 Job Overview
Key aspects of this role include:
- Developing comprehensive growth strategies for partnerships
- Managing the P&L for specific programs
- Collaborating with various teams to drive profitable growth and innovation
- Working with major retail and telecom partners to impact SquareTrade's performance
- Having autonomy and immediate ownership over your work
ASSUMPTION: This role requires a high level of strategic thinking, analytical skills, and the ability to manage multiple stakeholders. It's ideal for someone who enjoys working cross-functionally and has a strong understanding of the retail and e-commerce ecosystems.
📋 Key Responsibilities
✅ Developing and aligning Joint Business Plans (JBP) and annual objectives with partners
✅ Conducting deep analysis of the partner environment to maintain SquareTrade's competitive advantage
✅ Identifying opportunities for growth and driving new business opportunities
✅ Partnering with Channel Marketing to deliver the best in-store and online solutions
✅ Collaborating with Retail Execution/Ops to influence awareness and ensure merchandising execution
ASSUMPTION: This role involves a significant amount of stakeholder management, both internally and externally. Strong communication and customer service skills are essential for success in this position.
🎯 Required Qualifications
Education: MBA preferred but not required
Experience: A minimum of 5 years of work experience is required. Preferred backgrounds include management consultants or similar growth-oriented roles.
Required Skills:
- Excellent organizational skills
- Superior analytical, communication, customer service, and management skills
- Technology, retail, and e-commerce enthusiast
- High integrity, hands-on, passionate, persistent, creative, and a team player
Preferred Skills:
- Experience in management consulting or similar growth-oriented roles
- MBA
ASSUMPTION: While an MBA is preferred, the most important qualities for this role are strong analytical skills, strategic thinking, and the ability to manage multiple stakeholders effectively.
💰 Compensation & Benefits
Salary Range: $150,000 - $180,000 (California Only) / $135,000 - $160,000 (Colorado Only)
Benefits:
- Medical, dental, and vision coverage with network optionality
- HSAs and FSAs
- Open access to mental health benefits including 1:1 therapy, coaching sessions, and digital resources
- $75 monthly allowance for self-care and well-being
- Up to 4% company match into 401(k)
- Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves
- Paid Time Off and work flexibility
- Talent shares, tuition reimbursement, learning opportunities, and hybrid work arrangements
- $80 monthly internet connectivity stipend
- Various corporate perks and discounts
Working Hours: Full-time, with an estimated 30% travel to client sites and other locations as needed.
ASSUMPTION: The salary range provided is an estimate based on the company's size and the role's responsibilities. The benefits listed are subject to change and may vary based on the employee's location and employment status.
📌 Applicant Insights
🔍 Company Context
Industry: SquareTrade operates in the consumer services industry, focusing on product protection and extended warranties. The company partners with major retailers and carriers to provide services to consumers.
Company Size: SquareTrade is a mid-sized company with 501-1,000 employees. This size allows for a more agile and entrepreneurial work environment while still offering the resources and stability of a larger organization.
Founded: SquareTrade was founded in 1999 and has since grown to become a leading provider of product protection services, with headquarters in Brisbane, California, and London, UK.
Company Description:
- SquareTrade is the fastest-growing company of its kind, revolutionizing a $30B industry with service innovation and attention to customer satisfaction.
- The company partners with some of the largest, most sophisticated retailers and carriers in the world, consistently wins industry awards, and has received tens of thousands of 5-star reviews.
- SquareTrade is a member of the Allstate family and is currently expanding in Europe and Asia Pacific, including Japan and Australia.
Company Specialties:
- Product protection and extended warranties
- Retail and e-commerce partnerships
- Customer experience and satisfaction
- Service innovation and industry awards
Company Website: http://www.squaretrade.com
ASSUMPTION: SquareTrade's focus on customer satisfaction and service innovation sets it apart in the product protection industry. The company's growth and expansion reflect its success in this competitive market.
📊 Role Analysis
Career Level: This role is a senior management position, reporting directly to the Senior Vice President of Business Development and Strategic Partnerships.
Reporting Structure: The Senior Manager, Growth Strategy will have a team of cross-functional collaborators, including Marketing, Customer Experience, Supply Chain, Engineering, and Senior Management.
Work Arrangement: This role is a hybrid position, with an estimated 30% travel to client sites and other locations as needed. The remaining work can be done remotely.
Growth Opportunities:
- As SquareTrade continues to expand, there may be opportunities for the right candidate to grow into a more senior role or take on additional responsibilities.
- The company's focus on innovation and industry awards may present opportunities for the candidate to contribute to and learn from these initiatives.
- The diverse range of partners and projects at SquareTrade offers the opportunity to gain experience in various aspects of the business.
ASSUMPTION: The growth opportunities in this role are largely dependent on the candidate's performance and the company's expansion plans. However, SquareTrade's focus on innovation and industry awards suggests that there may be opportunities for the right candidate to grow within the organization.
🌍 Location & Work Environment
Office Type: SquareTrade's headquarters in Brisbane, California, is a modern, collaborative workspace designed to foster innovation and creativity.
Office Location(s): 2000 Sierra Point Parkway, Brisbane, California 94005, US, and 5 Golden Square, W1F 9BS, London, United Kingdom, GB
Geographic Context:
- Brisbane, California, is a small city located in the San Francisco Bay Area, offering a mix of urban and suburban living.
- The San Francisco Bay Area is a major tech hub, with numerous opportunities for professional growth and networking.
- The company's global presence in London, UK, offers opportunities for international collaboration and travel.
Work Schedule: The work schedule for this role is full-time, with an estimated 30% travel to client sites and other locations as needed. The remaining work can be done remotely, offering a flexible work arrangement.
ASSUMPTION: The work environment at SquareTrade is collaborative and innovative, with a focus on customer satisfaction and service innovation. The company's global presence offers opportunities for international collaboration and travel.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the Talent Acquisition team
- On-site or virtual interview with the hiring manager and other team members
- Final interview with the Senior Vice President of Business Development and Strategic Partnerships
Key Assessment Areas:
- Strategic thinking and analytical skills
- Stakeholder management and communication skills
- Understanding of the retail and e-commerce ecosystems
- Alignment with SquareTrade's values and company culture
Application Tips:
- Tailor your resume and cover letter to highlight your strategic thinking, analytical skills, and stakeholder management experience.
- Demonstrate your understanding of the retail and e-commerce ecosystems and how you can apply this knowledge to drive growth at SquareTrade.
- Showcase your alignment with SquareTrade's values and company culture by providing specific examples of how you embody these qualities in your previous roles.
ATS Keywords: Growth strategy, account management, strategic thinking, analytical skills, business development, stakeholder management, channel marketing, retail execution, innovation, organizational skills, communication skills, customer service, management skills, technology enthusiast, retail enthusiast, e-commerce enthusiast
ASSUMPTION: The application process for this role is likely to be competitive, with a focus on strategic thinking, analytical skills, and stakeholder management experience. Tailoring your application to highlight these qualities will increase your chances of success.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Docs, Google Sheets, Google Slides)
- CRM software (e.g., Salesforce, HubSpot)
- Data analysis tools (e.g., Excel, SQL, Tableau)
- Project management tools (e.g., Asana, Trello, Jira)
ASSUMPTION: The tools and technologies required for this role are standard for a management position in a mid-sized company. Proficiency in Microsoft Office Suite and Google Workspace is expected, while experience with CRM software, data analysis tools, and project management tools is preferred.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric: We put our customers first in everything we do.
- Innovative: We continuously seek new ways to improve and grow.
- Collaborative: We work together to achieve our goals.
- Accountable: We take ownership of our responsibilities and deliver on our commitments.
- Integrity: We act with honesty and fairness in all our interactions.
Work Style:
- Strategic: This role requires a high level of strategic thinking and the ability to develop and execute comprehensive growth strategies.
- Analytical: The candidate should have strong analytical skills and the ability to conduct deep analysis of complex, dynamic partner environments.
- Collaborative: This role involves working cross-functionally with various teams to drive profitable growth and innovation.
- Autonomous: The candidate should be able to work independently and take ownership of their responsibilities.
Self-Assessment Questions:
- How do you embody SquareTrade's values in your work, and can you provide specific examples?
- How do you approach strategic thinking and analytical problem-solving in a dynamic partner environment?
- How do you manage multiple stakeholders effectively, both internally and externally?
ASSUMPTION: SquareTrade's values and work style are critical factors in cultural fit for this role. Candidates should be able to demonstrate their alignment with these qualities and provide specific examples of how they embody them in their previous roles.
⚠️ Potential Challenges
- Managing multiple stakeholders effectively, both internally and externally, can be challenging and time-consuming.
- The dynamic and complex nature of the partner environment may require frequent adjustments to growth strategies and action plans.
- The estimated 30% travel requirement may present challenges for candidates who prefer a more sedentary work arrangement.
- The competitive nature of the product protection industry may require continuous innovation and adaptation to maintain SquareTrade's competitive advantage.
ASSUMPTION: The potential challenges in this role are largely related to the dynamic and complex nature of the partner environment and the need to manage multiple stakeholders effectively. Candidates should be prepared to adapt to changes in the partner environment and work collaboratively to overcome challenges.
📈 Similar Roles Comparison
- This role is unique in its focus on developing comprehensive growth strategies for partnerships and managing the P&L for specific programs.
- While there may be similar roles in management consulting or business development, the focus on partnerships and the P&L is unique to this role.
- Career paths in this role may lead to more senior roles in business development, strategic partnerships, or general management within SquareTrade or other organizations.
ASSUMPTION: The unique focus on partnerships and the P&L in this role sets it apart from similar roles in management consulting or business development. Career paths in this role may lead to more senior roles in business development, strategic partnerships, or general management within SquareTrade or other organizations.
📝 Sample Projects
- Developing a comprehensive growth strategy for a major retail partner, including Joint Business Plans (JBP) and annual objectives
- Conducting a deep analysis of a dynamic partner environment to identify opportunities for growth and maintain SquareTrade's competitive advantage
- Identifying and driving new business opportunities within a specific business segment or in strategic objectives outside the segment
ASSUMPTION: The sample projects listed are representative of the types of projects the Senior Manager, Growth Strategy may be expected to undertake. The specific projects may vary based on the partner environment and SquareTrade's strategic priorities.
❓ Key Questions to Ask During Interview
- Can you describe the typical partner environment and how the role might evolve to adapt to changes in this environment?
- How does SquareTrade support the growth and development of its employees, particularly in senior management roles?
- Can you provide examples of how SquareTrade's values have been demonstrated in the company's culture and work environment?
- How does SquareTrade approach innovation and industry awards, and what opportunities might there be for the candidate to contribute to and learn from these initiatives?
- What is the typical work-life balance for this role, and how does SquareTrade support work-life balance for its employees?
ASSUMPTION: The key questions to ask during the interview are designed to provide insight into the partner environment, SquareTrade's culture and values, and the opportunities for growth and development in the role. Candidates should use these questions to gain a deeper understanding of the role and the company before making a decision.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your strategic thinking, analytical skills, and stakeholder management experience.
- Demonstrate your understanding of the retail and e-commerce ecosystems and how you can apply this knowledge to drive growth at SquareTrade.
- Showcase your alignment with SquareTrade's values and company culture by providing specific examples of how you embody these qualities in your previous roles.
- Follow up with the Talent Acquisition team one week after submitting your application to inquire about the status of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
