Senior Manager, Merchant Account Management

Here's the based on the provided data:

📌 Core Information

Job Title: Senior Manager, Merchant Account Management

Company: Coupang

Location: Tokyo, Tōkyō, Japan

Job Type: On-site

Category: Management

Date Posted: July 15, 2025

Experience Level: Experienced (10+ years)

Remote Status: No

🚀 Job Overview

Key aspects of this role include:

• Overseeing Rocket Now's major Merchants
• Managing the Merchant network
• Data analysis and management to achieve sales goals
• Handling complex projects with Merchants
• Collaborating with relevant departments on strategic sales activities
• Decision-making for internal/external critical issues

ASSUMPTION: This role requires a high level of organizational management capabilities and the ability to establish and achieve team OKRs. It also demands excellent data analysis skills and the ability to work effectively with various departments.

📋 Key Responsibilities

Manage Merchant network: Oversee and manage Rocket Now's major Merchants, ensuring their success and growth.

Data analysis and management: Analyze data to identify trends, make data-driven decisions, and achieve Rocket Now's sales goals.

Merchants Growth Planning and Operation: Develop and execute growth plans for Merchants, optimizing their performance and operations.

Handle complex projects with Merchants: Collaborate with Merchants on complex projects, driving successful outcomes and fostering long-term relationships.

Discuss and collaborate on strategic sales activities: Work closely with relevant departments to develop and execute strategic sales activities, enhancing Rocket Now's market position.

Decision-making for internal/external critical issues: Make informed decisions on critical issues, balancing internal and external stakeholder needs.

ASSUMPTION: The responsibilities listed above are not exhaustive and may evolve based on business needs and the candidate's strengths.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)

Experience:

• Minimum 10 years of sales/account management experience
• Minimum 3 years of Team Lead/Management experience
• Proven ability to manage multiple complex projects

Required Skills:

• Excellent data analysis skills
• Strong communication skills in Japanese and English
• Proven ability to work effectively in a fast-paced, dynamic environment
• Strong leadership and team management skills
• Excellent problem-solving skills

Preferred Skills:

• Experience with CRM software (e.g., Salesforce, HubSpot)
• Familiarity with data visualization tools (e.g., Tableau, Power BI)
• Knowledge of the e-commerce industry

ASSUMPTION: While the listed qualifications are essential, Coupang values candidates who can bring unique perspectives and skills to the role.

💰 Compensation & Benefits

Salary Range: Competitive salary package based on experience and industry standards (e.g., ¥8,000,000 - ¥15,000,000 JPY per year)

Benefits:

• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company matching
• Generous vacation and paid time off
• Employee stock options and/or restricted stock units
• Professional development opportunities

Working Hours: Full-time (40 hours/week) with flexible work arrangements

ASSUMPTION: The salary range provided is an estimate based on industry standards for a role of this level and experience. The actual salary may vary based on the candidate's qualifications and Coupang's internal compensation structure.

📌 Applicant Insights

🔍 Company Context

Industry: E-commerce and Retail

Company Size: 10,001+ employees

Founded: 2010

Company Description:

• Coupang is a leading e-commerce platform in South Korea, offering a wide range of products and services
• Known for its innovative use of technology and data-driven approach to enhance the customer experience
• Committed to sustainability and social responsibility initiatives

Company Specialties:

• Retail and e-commerce
• Technology and platform development
• Customer service and logistics
• Data analysis and business intelligence

Company Website: Coupang Careers

ASSUMPTION: Coupang's large size and extensive resources enable it to offer numerous opportunities for career growth and development.

📊 Role Analysis

Career Level: Mid-level to Senior

Reporting Structure: Reports directly to the Head of Merchant Operations or a similar role

Work Arrangement: On-site, with occasional remote work for specific projects or meetings

Growth Opportunities:

• Potential advancement to a Director or Vice President role within the Merchant Operations or related departments
• Opportunities to lead cross-functional projects and gain exposure to various aspects of the business
• Access to professional development resources and training programs

ASSUMPTION: The career path for this role may vary based on the candidate's performance, business needs, and Coupang's organizational structure.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space with state-of-the-art facilities

Office Location(s): Tokyo, Japan (with potential travel to other offices in South Korea, China, and Southeast Asia)

Geographic Context:

• Tokyo, Japan, offers a vibrant, multicultural urban environment with a rich history and diverse cultural experiences
• The office is conveniently located in a major business district, with easy access to public transportation and amenities
• The region experiences all four seasons, with mild winters and hot, humid summers

Work Schedule: Standard Japanese business hours (9:00 AM - 5:30 PM) with flexibility for specific projects or meetings

ASSUMPTION: The work environment at Coupang is dynamic and fast-paced, with a strong focus on collaboration and innovation.

💼 Interview & Application Insights

Typical Process:

• Online application review
• Phone or video screening interview
• On-site or virtual on-site interview with relevant stakeholders
• Final interview with senior leadership
• Job offer

Key Assessment Areas:

• Problem-solving skills and analytical thinking
• Leadership and team management abilities
• Communication skills, both written and verbal
• Cultural fit and adaptability
• Industry-specific knowledge and passion for e-commerce

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare for behavioral interview questions, focusing on your problem-solving skills and leadership experiences
• Research Coupang's company culture and mission to demonstrate your fit and enthusiasm
• Practice your data analysis and presentation skills, as these may be assessed during the interview process

ATS Keywords: Sales, Account Management, Data Analysis, Merchant Management, Team Leadership, Strategic Planning, Problem Solving, E-commerce, Retail, CRM, Data Visualization

ASSUMPTION: Coupang's interview process is designed to assess the candidate's skills, cultural fit, and potential for growth within the organization.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, HubSpot)
• Data visualization tools (e.g., Tableau, Power BI)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Project management tools (e.g., Asana, Jira)
• Communication and collaboration platforms (e.g., Slack, Microsoft Teams)

ASSUMPTION: The tools and technologies listed above are not exhaustive and may vary based on the specific role and team requirements.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Innovation and continuous improvement
• Collaboration and teamwork
• Integrity and accountability
• Passion and commitment

Work Style:

• Fast-paced and dynamic
• Data-driven and analytical
• Collaborative and inclusive
• Adaptable and resilient
• Focused on results and impact

Self-Assessment Questions:

• How do you approach analyzing and interpreting data to drive business decisions?
• Can you provide an example of a time when you had to manage a difficult team member or challenging team dynamics?
• How do you prioritize and manage multiple complex projects with competing deadlines?
• How do you ensure the quality and accuracy of data in your analysis and reporting?

ASSUMPTION: Coupang values candidates who can thrive in a fast-paced, dynamic environment and contribute to the company's innovative and collaborative culture.

⚠️ Potential Challenges

• Managing a large and diverse team of Merchants with varying needs and expectations
• Balancing the demands of internal stakeholders with the needs of external Merchants
• Adapting to a fast-changing e-commerce landscape and competitive market
• Managing a high workload and tight deadlines, with the potential for occasional overtime

ASSUMPTION: The challenges listed above are not exhaustive and may vary based on the specific role and business context.

📈 Similar Roles Comparison

• Unlike traditional sales or account management roles, this position requires a strong focus on data analysis and strategic planning
• Compared to other e-commerce companies, Coupang offers a unique blend of startup culture and enterprise resources, providing ample opportunities for growth and innovation
• This role may involve more frequent travel and international collaboration compared to similar positions in the region

ASSUMPTION: The comparison points listed above are intended to provide context and may not be directly applicable to all similar roles in the industry.

📝 Sample Projects

• Developing and implementing a data-driven Merchant segmentation strategy to optimize sales and marketing efforts
• Collaborating with cross-functional teams to launch a new Merchant onboarding program, improving the success rate of new Merchants
• Conducting a comprehensive analysis of the Merchant portfolio to identify growth opportunities and optimize resource allocation

ASSUMPTION: The sample projects listed above are intended to illustrate the types of initiatives the successful candidate may undertake in this role.

❓ Key Questions to Ask During Interview

• How does Coupang support the professional development and growth of its employees in this role?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Coupang measure the success of this role, and what are the key performance indicators (KPIs) used?
• What are the most challenging aspects of this role, and how can the candidate prepare to address them?
• How does Coupang foster collaboration and knowledge-sharing between teams and departments?

ASSUMPTION: The questions listed above are intended to help candidates better understand the role, the company culture, and the expectations for success in this position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the provided link: Coupang Careers
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
• Prepare for the interview process by researching Coupang's company culture, mission, and the specific requirements of this role
• Practice your data analysis and presentation skills, as these may be assessed during the interview process
• Follow up with the hiring manager or HR representative after your interview to reiterate your interest in the role and address any concerns or questions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.