Manager, Account Management

📌 Core Information

🔹 Job Title: Manager, Account Management

🔹 Company: Mastercard

🔹 Location: Almaty, Kazakhstan (Remote - Kazakhstan)

🔹 Job Type: Full-time

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: June 20, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site with remote flexibility

🚀 Job Overview

Key aspects of this role include:

• Strategic account management in Kyrgyzstan, driving planning, solution selling, and relationship growth
• Identifying and developing new business opportunities with both existing and new customers
• Collaborating with internal stakeholders to deliver enhanced value to customers
• Negotiating and managing customer contract agreement processes
• Analyzing customer business through profitability modeling, financial forecasting, and competitive analysis

ASSUMPTION: This role requires a strategic mindset, strong business acumen, and the ability to build and maintain strong customer relationships. It also involves working in a matrixed environment, requiring excellent collaboration and communication skills.

📋 Key Responsibilities

✅ Own and manage relevant customer P&L’s in Kyrgyzstan, driving strategic planning and solution selling for all Mastercard assets

✅ Identify and develop new business opportunities, qualifying opportunities, and working with internal product experts and stakeholders

✅ Support strategically significant organizational initiatives

✅ Work with customers to build an in-depth understanding of their business and develop a point of view on how Mastercard solutions can address their needs

✅ Develop detailed business cases, including financial analysis/modeling, in support of defined initiatives

✅ Negotiate, execute, and manage the customer contract agreement process

✅ Responsible for setting strategies as it relates to customer accounts and achieving goals that drive market share, volume, and revenue growth

✅ Partners with customers to deliver customized solutions and comprehensive consulting support

✅ Responsible for pipeline management at the account level

✅ Assists with analysis of customer’s business through profitability modeling, financial forecasting, and competitive analysis

✅ Executes customer relationships management at all levels

✅ Assists in local projects and cross-functional initiatives

ASSUMPTION: This role requires a high level of autonomy and the ability to manage multiple priorities and projects simultaneously. It also involves working with customers at all levels, from senior executives to operational teams.

🎯 Required Qualifications

Education: Bachelor’s degree required; MBA preferred

Experience: Demonstrated track record of planning, managing, and closing complex, competitive sales efforts and delivering results in a fast-paced environment with a sense of urgency and accuracy

Required Skills:

• Dynamic, forward-thinking positive team player, adept at engaging and leveraging internal resources to achieve success and contribute to the wider team environment
• Ability to manage and grow internal and external cross-functional relationships and partnerships with executives at all levels
• Sound business judgment with established strategic and conceptual thinking and planning skills
• Strong market development/customer engagement skills
• Strong project management and communication skills
• Analytical proneness for quantitative and qualitative data, and ability to derive meaningful implications and recommendations from assessments
• Experience in creating custom analyses, reports, and presentations to deliver consultative sales approach
• Superior communication, presentation, and interpersonal skills
• Comprehensive experience in executing and managing sales strategies in B2B accounts
• Demonstrated in-depth knowledge of Financial Services and Technology
• Fluency in English, Russian, and Kyrgyz

Preferred Skills:

• Experience in the payments industry
• Knowledge of Mastercard products and services

ASSUMPTION: While not explicitly stated, having experience in the payments industry or knowledge of Mastercard products and services would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: Based on industry standards for a Manager role in IT Services and IT Consulting in Kazakhstan, the estimated salary range is approximately 1,500,000 - 2,500,000 KZT per year. This is an estimate and the actual salary may vary based on experience, skills, and other factors.

Benefits:

• Health insurance
• Retirement savings plan
• Employee stock purchase plan
• Paid time off
• Employee discounts

Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 6:00 PM local time, with flexibility for remote work

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's qualifications and experience. Benefits may vary based on the candidate's location and employment status.

📌 Applicant Insights

🔍 Company Context

Industry: Mastercard operates in the IT Services and IT Consulting industry, focusing on global digital payments, technology, and innovative mobile payment solutions.

Company Size: Mastercard has 10,001+ employees globally, making it a large enterprise with a significant presence in the market.

Founded: Mastercard was founded in 1966 and has since grown to become a leading global technology company in the payments industry.

Company Description:

• Mastercard powers economies and empowers people in 200+ countries and territories worldwide
• Supports a wide range of digital payments choices, making transactions secure, simple, smart, and accessible
• Combines technology and innovation, partnerships, and networks to deliver a unique set of products and services

Company Specialties:

• Global digital payments
• Technology and innovation
• Innovative mobile payment solutions

Company Website: http://www.mastercard.com

ASSUMPTION: Mastercard's extensive global presence and large employee base indicate that it offers numerous opportunities for career growth and development. Its focus on technology and innovation also suggests that it values employees with strong technical skills and a growth mindset.

📊 Role Analysis

Career Level: This role is at the manager level, requiring significant experience and a proven track record in strategic account management, business development, and customer engagement.

Reporting Structure: The Account Manager will report directly to the Head of Account Management for Kazakhstan and will work closely with internal stakeholders, including product experts, marketing, and operations teams.

Work Arrangement: This role is on-site with remote flexibility. The Account Manager will be based in Almaty, Kazakhstan, but may have the opportunity to work remotely for a portion of the time.

Growth Opportunities:

• Advancement to senior management or leadership roles within the Account Management organization
• Expansion into other regions or product lines within Mastercard
• Development of expertise in specific areas, such as data and services, cyber and intelligence, or digital solutions

ASSUMPTION: This role offers significant opportunities for career growth and development within Mastercard's global organization. Successful candidates will have the opportunity to work with senior executives, build strategic partnerships, and drive meaningful business impact.

🌍 Location & Work Environment

Office Type: Mastercard's Almaty office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): 2000 Purchase St, Purchase, NY 10577, US (Global Headquarters); 2200 Mastercard Blvd, O'Fallon, MO 63368, US (Regional Headquarters); Almaty, Kazakhstan (Local Office)

Geographic Context:

• Almaty is the largest city in Kazakhstan, with a population of approximately 1.8 million people
• The city is located in the southeastern part of the country, near the border with China and Kyrgyzstan
• Almaty has a continental climate, with warm summers and cold, snowy winters

Work Schedule: The standard work schedule is Monday to Friday, 9:00 AM to 6:00 PM local time, with flexibility for remote work as needed.

ASSUMPTION: Almaty offers a dynamic and multicultural work environment, with a mix of local and international talent. The city's central location in Central Asia also provides opportunities for regional travel and collaboration with customers and partners in the region.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call with the HR team to discuss the role and qualifications
• In-person or virtual interview with the hiring manager and relevant stakeholders
• Final round interview with senior leadership
• Background check and offer extension

Key Assessment Areas:

• Strategic thinking and problem-solving skills
• Customer engagement and relationship management skills
• Communication and presentation skills
• Analytical and quantitative skills
• Cultural fit and alignment with Mastercard's values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your understanding of Mastercard's business and the payments industry in your application materials
• Prepare for behavioral and situational interview questions that focus on your strategic thinking, customer engagement, and problem-solving skills
• Showcase your ability to work collaboratively and build strong relationships with internal and external stakeholders

ATS Keywords: Strategic Account Management, Business Development, Customer Engagement, Project Management, Analytical Skills, Communication Skills, Presentation Skills, Interpersonal Skills, Financial Analysis, Negotiation Skills, Problem-Solving, Relationship Management, Market Development, Consultative Sales, Technical Aptitude, Team Collaboration, Kyrgyzstan, Kazakhstan, Almaty

ASSUMPTION: Mastercard's interview process is designed to assess candidates' strategic thinking, customer engagement, and problem-solving skills, as well as their cultural fit and alignment with the company's values. Successful candidates will be able to demonstrate their ability to work collaboratively and build strong relationships with internal and external stakeholders.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Salesforce or other CRM platforms
• Data visualization tools (e.g., Tableau, Power BI)
• Project management tools (e.g., Asana, Trello, JIRA)
• Video conferencing tools (e.g., Zoom, Microsoft Teams)

ASSUMPTION: This role requires proficiency in Microsoft Office Suite and familiarity with CRM platforms, data visualization tools, and project management tools. Experience with video conferencing tools is also beneficial, given the remote flexibility of the role.

👔 Cultural Fit Considerations

Company Values:

• Do the right thing
• Stay connected
• Innovate with purpose
• Make it easier
• One team, one dream

Work Style:

• Collaborative and team-oriented
• Data-driven and analytical
• Innovative and forward-thinking
• Customer-focused and solutions-oriented

Self-Assessment Questions:

• How do you align with Mastercard's values, particularly 'Do the right thing' and 'One team, one dream'?
• How comfortable are you working in a matrixed environment and collaborating with stakeholders at all levels?
• How do you approach problem-solving and innovation, and how do these approaches align with Mastercard's work style?

ASSUMPTION: Mastercard values candidates who demonstrate strong alignment with the company's values and work style. Successful candidates will be able to articulate how their personal values and work style align with Mastercard's and how they can contribute to the company's mission and culture.

⚠️ Potential Challenges

• Managing customer relationships at all levels, from senior executives to operational teams
• Working in a matrixed environment with multiple stakeholders and competing priorities
• Navigating the complex and evolving payments industry
• Balancing strategic planning and execution with day-to-day tactical tasks

ASSUMPTION: This role presents significant opportunities for career growth and development but also comes with its own set of challenges. Successful candidates will be able to navigate these challenges and thrive in a dynamic and fast-paced environment.

📈 Similar Roles Comparison

• Compared to other account management roles, this position places a greater emphasis on strategic planning, solution selling, and business development
• In the payments industry, this role requires a strong understanding of Mastercard's products and services and the ability to tailor solutions to meet customers' unique needs
• Career-wise, this role offers significant opportunities for growth and development within Mastercard's global organization

ASSUMPTION: This role is unique in its focus on strategic account management, business development, and customer engagement within the payments industry. Candidates should have a strong understanding of the industry and be prepared to tailor their skills and experience to meet the specific needs of this role.

📝 Sample Projects

• Developing a comprehensive strategic plan for a key customer in Kyrgyzstan, including market analysis, competitive landscape assessment, and tailored solution recommendations
• Leading a cross-functional team to execute a complex customer contract agreement process, involving multiple stakeholders and complex legal and financial considerations
• Conducting a profitability analysis for a customer portfolio in Kyrgyzstan, identifying opportunities for cost savings and revenue growth

ASSUMPTION: These sample projects illustrate the strategic, collaborative, and analytical nature of the Account Manager role. Successful candidates will be able to demonstrate their ability to lead and execute complex projects, working with internal and external stakeholders to deliver meaningful business impact.

❓ Key Questions to Ask During Interview

• Can you describe the strategic priorities for the Account Management team in Kazakhstan in the next 12-24 months?
• How does the team collaborate with other functions, such as product, marketing, and operations, to deliver value to customers?
• What are the key challenges and opportunities facing the Account Management team in the region, and how can this role help address them?
• How does Mastercard support the growth and development of its employees, particularly in this role?
• What are the key performance indicators (KPIs) for this role, and how will success be measured?

ASSUMPTION: These key questions are designed to help candidates better understand the strategic priorities, team dynamics, and growth opportunities for the Account Manager role. Successful candidates will be able to ask insightful questions that demonstrate their understanding of the role and their fit with the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through Mastercard's careers website
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for behavioral and situational interview questions that focus on your strategic thinking, customer engagement, and problem-solving skills
• Showcase your ability to work collaboratively and build strong relationships with internal and external stakeholders
• Follow up with the HR team one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.