Senior Manager, Renewals & Customer Success Representative, Named (French speaker)

📌 Core Information

🔹 Job Title: Senior Manager, Renewals & Customer Success Representative, Named (French speaker)

🔹 Company: Veeam Software

🔹 Location: Bucharest, Bucureşti, Romania

🔹 Job Type: On-site

🔹 Category: Customer Service, Customer Experience (CX)

🔹 Date Posted: Tue Apr 01 2025 09:39:48 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving customer retention and fostering growth within a regional business segment
• Leading a high-performing team of Customer Success Representatives (CSRs)
• Serving as a strategic partner to senior leadership
• Providing thought leadership to enhance customer advocacy and satisfaction

ASSUMPTION: The role requires strategic alignment with customer and business objectives. Detailed tasks include developing growth strategies and managing a team, inferred from the emphasis on leadership and strategic guidance in the original description.

📋 Key Responsibilities

✅ Lead a team of 5-8 Customer Success Representatives

✅ Drive customer retention and growth

✅ Coach and manage team performance

✅ Execute operating plans and manage quotas

✅ Foster a collaborative team environment

✅ Monitor sales activities using Salesforce

✅ Identify upsell opportunities and resolve customer challenges

✅ Drive metrics of renewal rates and improve practices

✅ Collaborate with field sales for territory management

ASSUMPTION: Responsibilities extend to strategic initiatives beyond mere operational oversight, focusing on innovative approaches to growth as well as traditional management roles.

🎯 Required Qualifications

Education: Bachelor’s Degree required (or equivalent experience)

Experience: Previous experience in a sales management role

Required Skills:

• Advanced proficiency in English and French
• Customer Success and Sales Management
• Coaching and Performance Management

Preferred Skills:

• Experience with strategic account planning
• Familiarity with Salesforce

ASSUMPTION: The language proficiency is critical due to the role's customer-facing nature in a multi-lingual environment. Inferred additional preference for CRM tool experience due to the CRM management responsibilities.

💰 Compensation & Benefits

Salary Range: Not specified. Typically aligned with industry norms for senior management roles in Bucharest.

Benefits:

• Private medical and life insurance
• Meal tickets and private pension plan
• Annual leave with extra days based on tenure
• Flexible benefits and professional development resources

Working Hours: 40 hours per week

ASSUMPTION: Benefits package suggests an emphasis on employee wellness and work-life balance, a common expectation for roles within large organizations.

📌 Applicant Insights

🔍 Company Context

Industry: IT Services and IT Consulting, specializing in data resilience solutions

Company Size: 5,001-10,000 employees, indicating a large, resourceful organization

Founded: Not specified

Company Description:

• Global market leader in data protection
• Headquartered in Seattle with international presence
• Provides robust solutions for hybrid cloud environments

Company Specialties:

• Data Backup and Recovery
• Virtual Environment Management
• Ransomware Recovery

Company Website: https://www.veeam.com

ASSUMPTION: Large company size offers diverse career opportunities and comprehensive resources for professional growth, supported by its specialized focus in IT services.

📊 Role Analysis

Career Level: Senior Management

Reporting Structure: Reports to regional senior leadership, oversees a team of CSRs

Work Arrangement: Full On-site

Growth Opportunities:

• Potential to influence product development strategies
• Opportunities for leadership advancement
• Network expansion with industry leaders

ASSUMPTION: Opportunities for growth likely include further leadership roles given the strategic nature of the current position.

🌍 Location & Work Environment

Office Type: Corporate office, likely equipped with modern facilities

Office Location(s): Bucharest, with global branch office connectivity

Geographic Context:

• Located in a key economic center of Romania
• Accessible infrastructure and corporate amenities
• Lively cultural and social scene

Work Schedule: Standard full-time hours, with potential for occasional extended work periods

ASSUMPTION: Positive work environment bolstered by central location and robust support infrastructure is likely conducive to productivity and employee satisfaction.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Telephonic or video screening interview
• In-person or remote technical interview

Key Assessment Areas:

• Leadership capabilities
• Strategic market understanding
• Language proficiency

Application Tips:

• Highlight CRM and team leadership experience
• Demonstrate strategic impact in customer success stories
• Showcase multilingual capabilities effectively

ATS Keywords: Customer Success, Renewals, Data Protection, Team Leadership, Salesforce

ASSUMPTION: Standard application and interview steps are presumed consistent with similar industry practices, focusing on demonstrated experience and leadership potential.

🛠️ Tools & Technologies

• Salesforce for CRM management
• Data analytics and reporting tools
• Veeam's proprietary solutions

ASSUMPTION: Tools listed are expected as essential for managing customer relationships effectively and aligning with strategic goals.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric mindset
• Commitment to innovation
• Team collaboration and integrity

Work Style:

• Proactive and results-driven
• Strategic and adaptable
• Supportive of autonomy and teamwork

Self-Assessment Questions:

• How do you align team goals with organizational objectives?
• What strategies have you used to improve customer retention?
• Can you provide an example of innovative problem-solving in your past roles?

ASSUMPTION: Cultural alignment is essential to thrive in a forward-thinking, customer-focused organization such as Veeam, inferred from available company descriptions.

⚠️ Potential Challenges

• Navigating complex customer expectations
• Ensuring high team performance consistently
• Managing workload amidst strategic and operational tasks
• Adapting to evolving data protection technologies

ASSUMPTION: Challenges inferred based on the high demands of leadership roles and the fast-paced nature of the IT services industry.

📈 Similar Roles Comparison

• Compared to similar roles, this position has a strong emphasis on strategic impact and leadership
• Requires a balance between customer advocacy and operational excellence
• Greater focus on multilingual communication skills

ASSUMPTION: Comparison is based on industry norms for senior leadership roles in customer success and sales management in tech environments.

📝 Sample Projects

• Developing initiatives for customer success metric improvements
• Leading cross-functional teams to resolve complex client issues
• Strategizing on improved customer retention techniques

ASSUMPTION: Sample projects are suggestive of the strategic and operational nature of the role, consistent with available company and industry data.

❓ Key Questions to Ask During Interview

• What are the primary goals for the Customer Success team in the next year?
• How does Veeam support career growth within this role?
• What is the expected balance between strategic planning and team management?
• How frequently should language proficiency be a focus in client interactions?
• In what ways can this role influence product and service innovation?

ASSUMPTION: Questions derived are to ensure clear understanding and alignment of job expectations, which fits into strategic and customer-critical operations typical of Veeam's business model.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare an up-to-date resume highlighting relevant experience
• Complete any language proficiency assessments if required
• Gather references that can vouch for your leadership and strategic thinking capabilities
• Be ready to discuss your vision for customer success in a data protection context

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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