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Senior Marketing CRM AnalystΒ with SQL (all genders)

zooplus SE
Full-time
On-site
KrakΓ³w, MaΕ‚opolskie, Poland

πŸ“Œ Core Information

πŸ”Ή Job Title: Senior Marketing CRM Analyst with SQL (all genders)

πŸ”Ή Company: zooplus SE

πŸ”Ή Location: KrakΓ³w, MaΕ‚opolskie, Poland

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: Retail

πŸ”Ή Date Posted: May 16, 2025

πŸ”Ή Experience Level: 2-5 years

πŸ”Ή Remote Status: Hybrid (60% in-office, 40% remote)

πŸš€ Job Overview

Key aspects of this role include:

  • Strategic ownership of CRM data, reporting, and insight generation
  • Driving smarter decision-making across the marketing department
  • Leading CRM data governance and championing insight-driven marketing
  • Mentoring teams on data literacy, digital analytics, and performance reporting

ASSUMPTION: This role requires a strong analytical mindset, excellent communication skills, and experience in CRM or marketing analytics to succeed.

πŸ“‹ Key Responsibilities

βœ… Strategic CRM analytics Ownership: Lead the design and upkeep of CRM data frameworks, including campaign tracking and testing

βœ… Analytics & Dashboarding Leadership: Develop and own core dashboards and reporting structures to monitor CRM performance, campaign engagement, and repurchase behavior

βœ… Insight Generation: Apply advanced analytics techniques to uncover trends in email marketing activities, making recommendations to improve acquisition, re-engagement, and conversion

βœ… Cross-functional Collaboration: Partner with local and central teams to deliver analytical support for business cases and marketing performance

βœ… Tracking & Audience Architecture: Oversee tracking initiatives, being responsible for customer lifecycle management and segmentation initiatives

βœ… Training & Knowledge Sharing: Lead internal workshops and training sessions on CRM compliance, reporting tools, and analytics best practices

ASSUMPTION: This role involves working closely with various teams, so strong collaboration and communication skills are essential.

🎯 Required Qualifications

Education: Bachelor’s/Master’s in Business, Data Science, Statistics, Information Systems, or similar

Experience: 3+ years in CRM or marketing analytics

Required Skills:

  • Strong expertise in SQL, relational databases, and marketing KPIs
  • Hands-on experience with Tableau, Power BI, or similar BI tools
  • Hands-on experience with CRM platforms (ideally Braze), web-analytics tools like (Adobe Analytics or Google Analytics); knowledge of CDP platforms (e.g. Tealium) would be a plus
  • Skilled in Excel; Python knowledge is a plus
  • Strong communication and presentation skills

Preferred Skills:

  • Fluent English; additional European languages are a plus

ASSUMPTION: Candidates with a strong analytical background and experience in CRM or marketing analytics are likely to be successful in this role.

πŸ’° Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between €45,000 and €60,000 per year, based on market research and the company's size. This estimate may vary depending on the candidate's experience and qualifications.

Benefits:

  • 20% discount in our zooplus shop
  • Internal and external training
  • Team events
  • Two extra vacation days and days off on 24th and 31st of December
  • Private medical care and life insurance
  • Multicafeteria system including Multisport card

Working Hours: 40 hours per week, with a hybrid work setup of 60% in-office and 40% remote

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: zooplus SE operates in the retail industry, specifically focusing on online pet supplies. They are Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

Company Size: zooplus SE has 1,001-5,000 employees, making it a mid-sized company. This size allows for a diverse range of opportunities and a collaborative work environment.

Founded: zooplus SE was founded in 1999 and has since grown to become a trailblazer in the online pet supplies industry.

Company Description:

  • zooplus SE is committed to equal opportunity and values diversity and inclusion of all team members.
  • The company offers a hybrid work setup, with 60% of time spent in the office and 40% working remotely.
  • zooplus SE is dedicated to innovation and leads the industry by setting new standards for personalized, convenient shopping.

Company Specialties:

  • Animal
  • Retail
  • Pet supplies
  • E-Commerce
  • Pets
  • And pet food

Company Website: careers.zooplus.com

ASSUMPTION: zooplus SE's commitment to equal opportunity and diversity creates an inclusive work environment for employees.

πŸ“Š Role Analysis

Career Level: This role is a senior-level position, requiring 3+ years of experience in CRM or marketing analytics.

Reporting Structure: The Senior Marketing CRM Analyst will report directly to the Marketing Department and collaborate with various teams across the organization.

Work Arrangement: This role offers a hybrid work arrangement, with 60% of time spent in the office and 40% working remotely.

Growth Opportunities:

  • As a senior-level role, this position offers opportunities for mentorship and knowledge sharing with junior team members.
  • The company's commitment to internal and external training provides opportunities for professional development.
  • The diverse range of teams and departments within zooplus SE offers opportunities for career progression within the organization.

ASSUMPTION: The hybrid work arrangement and opportunities for mentorship and professional development make this role an attractive opportunity for experienced CRM or marketing analytics professionals.

🌍 Location & Work Environment

Office Type: zooplus SE's KrakΓ³w office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): Ul. Pawia 17, KrakΓ³w, MaΕ‚opolskie, Poland

Geographic Context:

  • KrakΓ³w is the second-largest city in Poland and is known for its rich history, cultural attractions, and vibrant nightlife.
  • The city is home to a diverse range of industries, including technology, finance, and retail.
  • KrakΓ³w offers a high quality of life, with affordable housing, excellent public transportation, and a wide range of recreational activities.

Work Schedule: The work schedule for this role is Monday to Friday, with core hours of 9:00 AM to 5:00 PM. The hybrid work arrangement allows for some flexibility in working hours.

ASSUMPTION: The modern office environment and hybrid work arrangement create a flexible and collaborative work environment for employees.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • Technical assessment or case study
  • Final interview with the hiring manager

Key Assessment Areas:

  • Technical skills in CRM, SQL, and BI tools
  • Analytical thinking and problem-solving
  • Communication and presentation skills
  • Cultural fit and alignment with company values

Application Tips:

  • Highlight relevant experience and achievements in CRM or marketing analytics
  • Tailor your resume and cover letter to emphasize your skills and qualifications for this role
  • Prepare for the technical assessment or case study by reviewing your knowledge of CRM, SQL, and BI tools
  • Research zooplus SE's company culture and values to demonstrate your cultural fit

ATS Keywords: CRM, SQL, marketing analytics, data governance, dashboarding, insight generation, cross-functional collaboration, customer lifecycle management, segmentation, training, data literacy, digital analytics, performance reporting, Tableau, Power BI, Excel, Python

ASSUMPTION: The interview process for this role is likely to be competitive, with a focus on technical skills and cultural fit.

πŸ› οΈ Tools & Technologies

  • CRM platforms (ideally Braze)
  • Web-analytics tools (Adobe Analytics or Google Analytics)
  • CDP platforms (e.g. Tealium)
  • BI tools (Tableau, Power BI)
  • SQL
  • Excel
  • Python

ASSUMPTION: Familiarity with the listed tools and technologies is essential for success in this role.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Care
  • Courage
  • Openness
  • Simplicity

Work Style:

  • Collaborative and team-oriented
  • Data-driven and analytical
  • Adaptable and flexible

Self-Assessment Questions:

  • Do you align with zooplus SE's core values of Care, Courage, Openness, and Simplicity?
  • Are you comfortable working in a hybrid work environment, with 60% of time spent in the office and 40% working remotely?
  • Do you have a data-driven approach to problem-solving and decision-making?

ASSUMPTION: Candidates who align with zooplus SE's core values and work style are likely to be successful in this role.

⚠️ Potential Challenges

  • Working in a fast-paced, dynamic environment may require adaptability and flexibility
  • Collaborating with various teams may require strong communication and project management skills
  • The hybrid work arrangement may present challenges in maintaining work-life balance
  • KrakΓ³w's cost of living may be higher than in other regions of Poland

ASSUMPTION: Addressing these potential challenges proactively can help ensure a successful transition into this role.

πŸ“ˆ Similar Roles Comparison

  • This role is similar to a Senior Marketing Data Analyst or a Senior CRM Analyst position in other companies
  • However, zooplus SE's focus on pet supplies and Europe-wide presence sets it apart from other retailers
  • Career progression in this role may lead to opportunities in marketing management or data science

ASSUMPTION: Understanding the unique aspects of this role and how it compares to similar positions can help candidates determine if it is the right fit for their career goals.

πŸ“ Sample Projects

  • Developing and implementing a customer segmentation strategy to improve marketing campaign effectiveness
  • Analyzing customer repurchase behavior to identify trends and optimize marketing spend
  • Designing and implementing A/B tests to optimize email marketing campaigns

ASSUMPTION: Familiarity with these types of projects can help candidates prepare for the technical assessment or case study.

❓ Key Questions to Ask During Interview

  • Can you describe the team structure and dynamics within the Marketing Department?
  • How does zooplus SE support the professional development and growth of its employees?
  • What are the key priorities for this role in the first 30 days?
  • How does zooplus SE approach data governance and security?
  • What are the most challenging aspects of working in a hybrid work environment, and how does zooplus SE support its employees in managing this arrangement?

ASSUMPTION: Asking thoughtful questions during the interview can help candidates demonstrate their interest in the role and gain a better understanding of the work environment.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role
  • Prepare for the technical assessment or case study by reviewing your knowledge of CRM, SQL, and BI tools
  • Research zooplus SE's company culture and values to demonstrate your cultural fit
  • Follow up with the hiring manager within one week of submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.