Senior Specialist/Manager, Sales and Account Management (Q-Commerce)

📌 Core Information

🔹 Job Title: Senior Specialist/Manager, Sales and Account Management (Q-Commerce)

🔹 Company: Delivery Hero

🔹 Location: Bangkok, Krung Thep Maha Nakhon, Thailand

🔹 Job Type: On-site

🔹 Category: 🚀 Sales & Marketing,💼 Account Management

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving revenue growth through strategic partnerships and effective sales acumen.
• Managing and strengthening relationships with high-value partners.
• Developing customized solutions to meet client needs and resolve issues promptly.
• Collaborating with internal teams to ensure alignment of sales and business objectives.

ASSUMPTION: The role requires proactive identification of untapped revenue streams and an entrepreneurial mindset to drive value creation, as Q-Commerce is rapidly evolving and demands adaptability and quick decision-making.

📋 Key Responsibilities

✅ Develop strategic business partnerships in line with company and partner objectives.

✅ Serve as the primary contact for grocery key accounts, maintaining strong relationships.

✅ Conduct comprehensive analyses of commercial performance metrics to drive growth.

✅ Work closely with marketing, product, and support teams to synchronize efforts.

✅ Ensure seamless onboarding and long-term collaboration with assigned key partners.

✅ Oversee daily operations, logistics, and partner campaigns, optimizing customer satisfaction.

ASSUMPTION: Responsibilities likely include significant decision-making authority and autonomy to strategize and implement plans effectively, leveraging strong analytical skills.

🎯 Required Qualifications

Education: Not specified

Experience: At least 3 years in a client-facing sales or account management role

Required Skills:

• Fluency in Thai and English
• Proven account management or B2B sales track record
• Strong communication and consultative sales skills
• High adaptability, self-motivation, resilience, and target orientation
• Analytical problem-solving and commercial awareness

Preferred Skills:

• Experience in e-commerce, FMCG, or media and advertising
• Strong relationship-building and collaboration skills

ASSUMPTION: Candidates with a strong background in technology-driven sales environments may have an edge, as the role requires navigating a dynamic market landscape.

💰 Compensation & Benefits

Salary Range: Competitive salary (industry-standard compensation expected)

Benefits:

• A dynamic and challenging work environment with a steep learning curve
• Periodic company events and team activities
• Personal and professional development opportunities
• Hybrid working model

Working Hours: 40 hours per week, with expected flexibility in schedule

ASSUMPTION: Compensation package likely includes performance-related bonuses and comprehensive benefits owing to the high responsibility and impact of the role.

📌 Applicant Insights

🔍 Company Context

Industry: Technology, Information and Internet

Company Size: 10,001+ employees, providing substantial resources and opportunities for career advancement

Founded: Not Specified, with a notable market leadership role

Company Description:

• World-leading local delivery platform
• Over 70 countries operation span
• Technology-driven solutions

Company Specialties:

• Online food ordering and delivery
• eCommerce and technology solutions
• Logistics and marketing

Company Website: http://www.deliveryhero.com

ASSUMPTION: The company values innovation and agility in response to evolving market demands, providing a fertile ground for ambitious professionals.

📊 Role Analysis

Career Level: Mid to Senior level, involving strategic influence and leadership

Reporting Structure: Likely reports to senior sales or business development management

Work Arrangement: Primarily on-site with potential remote flexibility in a hybrid setup

Growth Opportunities:

• Leadership and strategic impact roles
• Cross-functional collaboration roles
• Scope expansion into global markets

ASSUMPTION: The position offers a ladder to higher management positions through demonstrated leadership and achievement of business objectives.

🌍 Location & Work Environment

Office Type: Modern, collaborative office spaces designed for dynamic team interactions

Office Location(s): Ideally situated in a prime business district in Bangkok

Geographic Context:

• Central travel connections
• Rich cultural and business have
• Proximity to key business hubs and commercial centers

Work Schedule: Regular business hours with occasional flexibility needed for client and market interactions

ASSUMPTION: The work environment is heavily geared towards teamwork and cross-departmental collaboration, given the need to engage with various stakeholders.

💼 Interview & Application Insights

Typical Process:

• Initial online application screening
• Phone or online video call screening
• In-person interviews with department heads
• Case study or practical assessment
• Final interview with senior management

Key Assessment Areas:

• Sales and negotiation skills
• Strategic thinking and innovation
• Relationship-building capabilities

Application Tips:

• Highlight relevant experience in Q-commerce or related fields
• Demonstrate clear, strategic thought processes in problem-solving
• Provide examples of successful relationship management

ATS Keywords: Sales, Q-commerce, Client Relationship Management, Account Management, Strategic Partnerships

ASSUMPTION: The application process might prioritize candidates demonstrating quick adaptability to market trends, reflective of a fast-paced business environment.

🛠️ Tools & Technologies

• CRM software (assumed tools like Salesforce)
• Analytical tools (expected to use tools like Google Analytics)
• Communication platforms (e.g., Slack, Microsoft Teams)

ASSUMPTION: Familiarity with digital sales and marketing tools is mandatory for seamless transition and integration into the existing workflow.

👔 Cultural Fit Considerations

Company Values:

• Innovation and agility
• Diversity and inclusion
• Consumer-centric solutions

Work Style:

• Collaborative and team-oriented
• Results-driven with a strategic focus
• Proactive and adaptable to change

Self-Assessment Questions:

• Am I comfortable in a rapidly changing environment?
• Do I possess strong strategic thinking capabilities?
• Can I effectively manage and foster client relationships?

ASSUMPTION: The company likely places a high value on cultural fit, looking for candidates who align closely with its core values and leadership style.

⚠️ Potential Challenges

• Rapid changes in the Q-commerce landscape
• Meeting high client expectations in a fast-paced environment
• Balancing multiple priorities and stakeholder interests
• Maintaining operational excellence against high service rates

ASSUMPTION: Candidates should be prepared to manage stress and possess resilience to thrive in this dynamic role, addressing both strategic and tactical challenges efficiently.

📈 Similar Roles Comparison

• Similar roles in tech-driven companies focus on agility and innovative growth strategies.
• Roles within established FMCG settings may prioritize strategic brand alignment with partners.
• Positions in start-ups might emphasize rapid expansion and disruptor strategies.

ASSUMPTION: The role offers a unique blend of technology-driven agility with the scalability of an established global company.

📝 Sample Projects

• Developing a strategic growth plan with a major grocery chain
• Implementing a targeted marketing campaign for health and wellness products
• Launching a collaborative initiative with local convenience stores for holiday season sales boost

ASSUMPTION: Projects are likely high-impact, requiring collaboration across multiple teams and stakeholders while leveraging innovative marketing techniques.

❓ Key Questions to Ask During Interview

• What are the current challenges facing the Q-commerce division?
• How does the company measure success for this role?
• What growth opportunities are available for someone in this position?
• How is feedback shared among teams and departments?
• What technological tools are commonly used in daily operations?

ASSUMPTION: Questions should focus on understanding the role's impact on the company’s broader goals and how it supports career advancement through targeted growth initiatives.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume is updated with relevant work experience and skills
• Prepare a cover letter highlighting your strategic vision and client management skills
• Research the company's current market position and accomplishments
• Be ready to discuss how your skills can contribute to the Q-commerce team

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.