📌 Core Information
🔹 Job Title: Senior UX Content Strategist
🔹 Company: NewRocket
🔹 Location: Remote - US
🔹 Job Type: Full-time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: May 19, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Managing end-to-end content strategy for service portal projects
- Providing expert consulting to optimize ServiceNow content
- Facilitating workshops with clients, end users, and project teams
- Partnering with UX/UI Designers and project teams to demonstrate content strategy impact
ASSUMPTION: This role requires a balance of strategic thinking, consulting skills, and project management to deliver successful content strategies for clients.
📋 Key Responsibilities
✅ Define user needs, strategies, plans, and proposals for improved efficiency and effectiveness
✅ Provide expert consulting to optimize ServiceNow content, taxonomy, and information architecture
✅ Facilitate workshops with clients, end users, and project teams to define system requirements, problems, and goals
✅ Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results
✅ Develop and adapt principles and best practices for a consistent, repeatable process
✅ Improve content discoverability through search optimization, navigation, personalization, automation, and other strategies
✅ Create personas, journey maps, authoring templates, playbooks, and other strategy artifacts
✅ Manage multiple projects and priorities simultaneously
✅ Deliver measurable, positive results within the client and team’s timeline, budget, and scope
✅ Effectively communicate with key stakeholders when scope or timeline modifications are required
✅ Help create conceptual prototypes and mock-ups
✅ Partner with UX/UI Designers, project managers, and technical teams to conduct demonstrations for clients and end users
✅ Interact with the pre-sales department to inform and influence the sales strategy and help grow the capability
✅ Provide thought leadership on how the capability could be leveraged by the broader organization
✅ Support training for NewRocket employees and customers
✅ Expand ServiceNow knowledge and expertise
✅ Stay current on content industry certifications and knowledge
ASSUMPTION: This role involves a mix of strategic planning, hands-on content creation, and collaboration with various teams to ensure successful project delivery.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., Information Science, Library Science, Communications, or a related discipline)
Experience: 8+ years of related work experience in information architecture, business analysis, content strategy, or UX strategy
Required Skills:
- Proven critical thinking with demonstrated ability to ingest and analyze complex ideas and/or problems
- Keen attention to detail
- Understanding of best practices in content architecture, optimization, and management
- Excellent communication skills to convey results in simple, succinct, and understandable verbal, written, and/or presentation methods
- Excellent time management and organizational capabilities
- Excellent listening skills
- Excellent Office 365 skills
- Commitment to being an engaged team player
- Proven success building stakeholder relationships
Preferred Skills:
- Experience with ServiceNow or a similar SAAS platform
- Experience working with enterprise knowledge and service catalog management
ASSUMPTION: While experience with ServiceNow is not explicitly required, it is highly preferred and will be beneficial for success in this role.
💰 Compensation & Benefits
Salary Range: $120,000 - $160,000 per year (based on industry standards for a Senior UX Content Strategist with 10+ years of experience)
Benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Professional development opportunities
Working Hours: Full-time, typically 40 hours per week, with flexibility for remote work
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles. Actual compensation may vary based on factors such as experience, skills, and performance.
📌 Applicant Insights
🔍 Company Context
Industry: NewRocket operates in the IT Services and IT Consulting industry, focusing on delivering meaningful experiences and extraordinary results with ServiceNow.
Company Size: NewRocket has 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.
Founded: NewRocket was founded in 2016, making it a relatively young company with a strong focus on innovation and growth.
Company Description:
- NewRocket delivers meaningful experiences and extraordinary results with ServiceNow
- They focus on delivering a resilient, connected, and transformed enterprise where employees flourish, companies thrive, and people matter
- NewRocket brings innovative and creative solutions to over 1,000 customers around the globe in various industries
Company Specialties:
- Information Technology
- Managed Services
- Management Consulting
- Professional Services
- Consulting
- ServiceNow
- Customer Service Management
- IT Service Management
- Enterprise Operations
- Customer Experience
Company Website: http://www.newrocket.com
ASSUMPTION: NewRocket's focus on delivering meaningful experiences and extraordinary results with ServiceNow sets it apart in the IT Services and IT Consulting industry.
📊 Role Analysis
Career Level: This role is at the senior level, requiring a high degree of expertise and experience in content strategy, information architecture, and business analysis.
Reporting Structure: The Senior UX Content Strategist will report directly to the Content Strategy Manager and work closely with UX/UI Designers, project managers, and technical teams.
Work Arrangement: This role is remote-friendly, with the option to work remotely or from one of NewRocket's offices.
Growth Opportunities:
- Expanding ServiceNow knowledge and expertise
- Gaining experience in enterprise knowledge and service catalog management
- Developing leadership and mentoring skills by guiding junior team members
- Exploring opportunities in management or specialized roles within the content strategy practice
ASSUMPTION: This role offers ample opportunities for professional growth and development within NewRocket's content strategy practice.
🌍 Location & Work Environment
Office Type: NewRocket has multiple office locations, with the option to work remotely.
Office Location(s): 1057 La Mirada Ct, Vista, California 92081, US; 1-2 Hatfields, London, London SE1 9PG, GB; 8300 Boone Blvd, Suite 500, Vienna, Virginia 22182, US; Lohia Jain IT Park 6th Floor, B-Wing Paud Road, Chandani Chowk, Near Kothrud Depot, Pune, India 411038, IN
Geographic Context:
- NewRocket's headquarters is in Vista, California, with additional offices in London, Vienna, and Pune
- The remote-friendly work arrangement allows for flexibility in location
- The company operates globally, with clients in various industries and regions
Work Schedule: Full-time, typically 40 hours per week, with flexibility for remote work
ASSUMPTION: NewRocket's global presence and remote-friendly work arrangement provide opportunities for candidates to work from various locations and interact with diverse teams and clients.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a member of the HR team
- Technical assessment or case study review
- On-site or video interview with the hiring manager and team members
- Final interview with the Content Strategy Manager or another senior leader
- Background check and offer extension
Key Assessment Areas:
- Content strategy and information architecture skills
- Communication and presentation abilities
- Problem-solving and analytical skills
- Cultural fit and alignment with NewRocket's values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Include specific examples of your content strategy and information architecture work
- Demonstrate your understanding of NewRocket's mission and values in your application materials
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills and experience with content strategy
ATS Keywords: Content Strategy, Information Architecture, Business Analysis, UX Strategy, ServiceNow, Critical Thinking, Attention to Detail, Communication Skills, Time Management, Organizational Skills, Listening Skills, Office 365 Skills, Stakeholder Relationships, Consulting, Project Management, User Experience
ASSUMPTION: NewRocket's interview process is designed to assess candidates' technical skills, problem-solving abilities, and cultural fit with the organization.
🛠️ Tools & Technologies
- Office 365 Suite (Word, Excel, PowerPoint, etc.)
- ServiceNow platform
- Content management systems (e.g., Adobe Experience Manager, Sitecore, etc.)
- Project management tools (e.g., JIRA, Asana, Trello, etc.)
- Design tools (e.g., Sketch, Figma, Adobe XD, etc.)
ASSUMPTION: The specific tools and technologies used in this role may vary depending on the project and client requirements.
👔 Cultural Fit Considerations
Company Values:
- Go Beyond: We strive to deliver extraordinary results and meaningful experiences for our clients and employees
- Create a Resilient Enterprise: We help our clients build resilience and adaptability to thrive in an ever-changing world
- Connect and Transform: We bring people, processes, and technology together to create connected and transformed enterprises
- People Matter: We believe in creating a positive, inclusive, and supportive work environment where everyone can flourish
Work Style:
- Collaborative: We work together to achieve our goals and support each other's success
- Innovative: We embrace creativity and continuous learning to drive improvement and growth
- Customer-focused: We prioritize our clients' needs and strive to exceed their expectations
- Accountable: We take ownership of our work and hold ourselves and each other accountable for delivering results
Self-Assessment Questions:
- How do you embody NewRocket's value of "Go Beyond" in your approach to content strategy?
- How do you ensure that your content strategy considers the diverse needs and perspectives of users?
- How do you balance strategic thinking with hands-on content creation and project management in your work?
ASSUMPTION: NewRocket's values and work style emphasize collaboration, innovation, customer focus, and accountability, making it an ideal fit for candidates who thrive in dynamic, client-focused environments.
⚠️ Potential Challenges
- Managing multiple projects and priorities simultaneously may require strong time management and organizational skills
- Working with diverse clients and teams may present unique communication and collaboration challenges
- Keeping up with industry trends and best practices in content strategy and information architecture may require continuous learning and development
- Balancing strategic thinking with hands-on content creation and project management may be challenging for some candidates
ASSUMPTION: These potential challenges can be mitigated with strong problem-solving skills, adaptability, and a commitment to continuous learning and development.
📈 Similar Roles Comparison
- Unlike traditional content strategist roles, this position requires a strong background in enterprise knowledge and service catalog management
- This role focuses on optimizing content within the ServiceNow platform, which may differ from other content strategy roles that focus on broader digital experiences
- Career progression in this role may involve specializing in ServiceNow content strategy or transitioning into a management or consulting role within NewRocket
ASSUMPTION: This role offers unique opportunities for candidates with experience in enterprise knowledge and service catalog management to specialize in ServiceNow content strategy.
📝 Sample Projects
- Developing a comprehensive content strategy for a global financial services client, including service catalog optimization, knowledge base restructuring, and user persona creation
- Collaborating with UX/UI Designers to create wireframes and prototypes that reflect the content strategy and user experience goals
- Facilitating workshops with clients and end users to gather requirements and validate content strategy recommendations
ASSUMPTION: These sample projects illustrate the range of responsibilities and collaborative nature of the Senior UX Content Strategist role at NewRocket.
❓ Key Questions to Ask During Interview
- Can you describe a recent content strategy project that you led from start to finish, and what were the outcomes?
- How do you approach balancing strategic thinking with hands-on content creation and project management in your work?
- Can you provide an example of a time when you had to adapt your content strategy based on feedback from clients or end users?
- How do you ensure that your content strategy considers the diverse needs and perspectives of users?
- What opportunities are there for professional growth and development within NewRocket's content strategy practice?
ASSUMPTION: These key questions help candidates better understand the role's responsibilities, work environment, and growth opportunities at NewRocket.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills and experience with content strategy
- If selected for an on-site or video interview, be prepared to present a case study or portfolio showcasing your content strategy and information architecture work
- Follow up with the hiring manager or HR representative within one week of your interview to express your interest in the role and ask about next steps
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
