📌 Core Information
🔹 Job Title: Service Video Specialist
🔹 Company: Mark Miller Subaru
🔹 Location: Midtown - Salt Lake City, UT
🔹 Job Type: Full Time
🔹 Category: Media - Journalism - Newspaper
🔹 Date Posted: 2025-04-29
🔹 Experience Level: Entry Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Creating educational video content for customers
- Collaborating with service technicians and advisors
- Managing and tracking video content sent to customers
- Contributing to the dealership's transparency and customer satisfaction efforts
ASSUMPTION: This role is ideal for creative individuals with a passion for video production and strong communication skills, seeking to grow in a dynamic automotive environment.
📋 Key Responsibilities
✅ Film full multi-point inspections of cars in for service, ensuring high-quality visuals and accurate representation of vehicle conditions
✅ Work closely with service technicians and advisors to understand recommended services and incorporate them into video content
✅ Manage videos sent to customers, ensuring timely delivery and accurate representation of services performed
✅ Track various statistics to determine the success of MPI videos, providing insights to improve future content
✅ Maintain a clean and organized workspace, ensuring equipment is well-maintained and ready for use
ASSUMPTION: This role requires a strong attention to detail, excellent communication skills, and the ability to work both independently and collaboratively with the service team.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: No previous experience required; willingness to learn and take constructive feedback is essential
Required Skills:
- Comfortable with filming and keeping focus on subjects
- Well-versed in verbal communication with solid projection
- Willingness to develop strong working relationships with technicians and advisors
- Willingness to ask questions for clarification to ensure video accuracy
- Enjoys and believes in the importance of being transparent with the customer
- Love for a job that emphasizes enthusiasm
Preferred Skills:
- Previous experience in video production or a related field
- Familiarity with automotive systems and terminology
ASSUMPTION: While previous experience is not required, candidates with relevant video production or automotive experience may have an advantage in this role.
💰 Compensation & Benefits
Salary Range: $17.00 - $21.00 hourly, plus monthly bonuses based on the percentage of cars in the shop that you film a video for
Benefits:
- $17 minimum wage
- Dealership-wide discounts
- Up to 50% tuition reimbursement for advanced education after one year
- Career growth and planning
- Two free 30-minute massages per month
- Café on-site with free lunch once a week
- 401k, health insurance, paid parental leave, disability, holiday bonus, and company savings plan
Working Hours: Monday - Friday, 8:00 AM - 4:00 PM
ASSUMPTION: The salary range and benefits package are competitive for the automotive industry and reflect the dealership's commitment to employee growth and well-being.
📌 Applicant Insights
🔍 Company Context
Industry: Automotive, specifically focused on Subaru vehicles and services
Company Size: 51-200 employees, providing a mid-sized company environment with opportunities for growth and career development
Founded: The dealership has been operating for over 30 years, with a strong reputation for customer satisfaction and community involvement
Company Description:
- Mark Miller Subaru is committed to treating both customers and employees like family, ensuring a satisfying, honest, and transparent experience
- The dealership offers a wide range of services, including new and used car sales, service, parts, quick lube, detail, and an eco-friendly approach to business
- Mark Miller Subaru is actively involved in the community, supporting various local initiatives and organizations
Company Specialties:
- Non-Commissioned Sales Staff
- Service
- Parts
- Customer Service
- WRX and STi Cafe
- Quick Lube
- Detail
- Used Cars
- New Subaru
Company Website: http://www.markmillersubaru.com
ASSUMPTION: Mark Miller Subaru's commitment to customer satisfaction, transparency, and community involvement creates a positive work environment that values employee growth and development.
📊 Role Analysis
Career Level: Entry-level to mid-level, with opportunities for growth and advancement within the dealership
Reporting Structure: This role reports directly to the Service Manager and works closely with service technicians and advisors
Work Arrangement: On-site, full-time position with a standard workweek of Monday - Friday, 8:00 AM - 4:00 PM
Growth Opportunities:
- Advancement within the service department or other dealership departments
- Developing expertise in video production and automotive systems
- Potential career paths in management, training, or specialized roles within the dealership
ASSUMPTION: This role offers opportunities for professional growth and development within the automotive industry, with a focus on video production and customer service.
🌍 Location & Work Environment
Office Type: Automotive dealership with a dedicated service department
Office Location(s): Midtown - Salt Lake City, UT (10920 South State Street, Sandy, UT 84070, US) and South Towne store (3535 South State Street, Salt Lake City, UT 84115, US)
Geographic Context:
- Salt Lake City is the capital and most populous city in Utah, offering a mix of urban and outdoor recreational opportunities
- The dealership is located in the Midtown area, providing easy access to major highways and nearby amenities
- The dealership's South Towne store is also conveniently located, with easy access to public transportation and nearby attractions
Work Schedule: Monday - Friday, 8:00 AM - 4:00 PM, with potential flexibility for overtime or weekend work as needed
ASSUMPTION: The dealership's convenient location and flexible work schedule provide employees with a balanced work-life experience, while the dedicated service department offers a collaborative and engaging work environment.
💼 Interview & Application Insights
Typical Process:
- Online application submission through the provided link
- Phone or video screening to assess communication skills and fit for the role
- In-person interview with the Service Manager to discuss the role, responsibilities, and expectations
- Background check and reference verification for final candidates
Key Assessment Areas:
- Communication skills and ability to clearly articulate information
- Attention to detail and ability to follow instructions
- Willingness to learn and adapt in a dynamic work environment
- Enthusiasm and passion for video production and customer service
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare examples of your video production work, if applicable, to showcase your skills and creativity
- Research Mark Miller Subaru's commitment to customer satisfaction and transparency to demonstrate your understanding of the company's values
- Arrive early for your interview and be prepared to discuss your interest in the role and the automotive industry
ATS Keywords: Video production, customer service, automotive, transparency, communication, attention to detail, willingness to learn
ASSUMPTION: The application process for this role is designed to assess candidates' communication skills, attention to detail, and enthusiasm for video production and customer service within the automotive industry.
🛠️ Tools & Technologies
- Video cameras and equipment (provided by the dealership)
- Video editing software (training provided)
- Project management tools (e.g., Asana, Trello)
- Communication platforms (e.g., email, Slack)
ASSUMPTION: The dealership provides the necessary tools and equipment for this role, with opportunities for training and development in video production and project management.
👔 Cultural Fit Considerations
Company Values:
- Accountable and Self-Disciplined
- Look for the Good in Every Situation
- Continuously Move Forward, Innovate, and Improve
- Teamwork and Respect for Everyone
- Honest, Ethical, and Transparent
- Care for People, Pets, and the Planet
- Treat Everyone Like Family
Work Style:
- Collaborative and team-oriented, with a focus on customer satisfaction
- Dynamic and adaptable, with a willingness to learn and grow
- Enthusiastic and passionate about video production and customer service
Self-Assessment Questions:
- Do you have a genuine interest in video production and a passion for creating engaging content?
- Are you comfortable working in a dynamic, team-oriented environment focused on customer satisfaction?
- Do you have strong communication skills and the ability to clearly articulate information?
- Are you willing to learn and adapt in a fast-paced, ever-changing work environment?
ASSUMPTION: Mark Miller Subaru's commitment to customer satisfaction, transparency, and community involvement creates a positive work environment that values employee growth and development, with a focus on collaboration, adaptability, and enthusiasm.
⚠️ Potential Challenges
- Working in a fast-paced, dynamic environment with tight deadlines and changing priorities
- Exposure to extreme hot and cold temperatures, loud noises, and exhaust fumes in the service department
- Potential overtime or weekend work as needed to meet customer demands
- Navigating the complexities of the automotive industry and its various systems and terminology
ASSUMPTION: While this role presents unique challenges, Mark Miller Subaru's commitment to employee growth and development, along with its positive work environment, helps mitigate these potential obstacles.
📈 Similar Roles Comparison
- This role differs from other video production positions in its focus on automotive content and customer education
- Compared to other automotive service roles, this position emphasizes video production and customer communication
- Career paths in this role may include advancement within the service department, management, or specialized video production positions within the automotive industry
ASSUMPTION: This role offers a unique blend of video production and customer service within the automotive industry, with opportunities for growth and advancement tailored to the candidate's skills and interests.
📝 Sample Projects
- Creating a multi-point inspection video for a customer's vehicle, highlighting recommended services and repairs
- Producing a series of educational videos for the dealership's website, demonstrating common automotive maintenance tasks and procedures
- Developing a video marketing campaign to promote the dealership's services and special offers
ASSUMPTION: These sample projects illustrate the diverse range of video production tasks and responsibilities associated with this role, from customer education to marketing and promotional content.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does this role contribute to the dealership's overall customer satisfaction and transparency efforts?
- What opportunities are there for growth and advancement within the service department or other dealership departments?
- How does the dealership support employee development and training in video production and project management?
- What is the typical career path for someone in this role, and what steps can I take to advance within the company?
ASSUMPTION: Asking these questions demonstrates your interest in the role and the company, while also providing valuable insights into the work environment and opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare examples of your video production work, if applicable, to showcase your skills and creativity
- Arrive early for your interview and be prepared to discuss your interest in the role and the automotive industry
- Follow up with the hiring manager within one week of your interview to express your appreciation and reiterate your interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
