SMB Sales & Growth Lead - Mercari/HR領域新規事業(Mercari Hallo)

📌 Core Information

🔹 Job Title: SMB Sales & Growth Lead - Mercari/HR領域新規事業(Mercari Hallo)

🔹 Company: Mercari, inc.

🔹 Location: Minato City, Tokyo, Japan

🔹 Job Type: Full-Time, On-site

🔹 Category: Sales & Business Development

🔹 Date Posted: 2025-04-24

🔹 Experience Level: Mid-Senior level (3-5 years)

🔹 Remote Status: On-site (with flexible work arrangement)

🚀 Job Overview

Key aspects of this role include:

• Acquiring and supporting SMB clients to address their business challenges
• Improving training processes for team members and enhancing related business workflows
• Utilizing AI and other tools to optimize business processes and drive growth
• Collaborating with cross-functional teams to ensure client satisfaction and business success

ASSUMPTION: This role requires strong sales and customer success skills, as well as the ability to work effectively with various teams and stakeholders.

📋 Key Responsibilities

✅ Acquire and maintain SMB clients, focusing on their business challenges and growth

✅ Provide ongoing support and guidance to clients to ensure their success and satisfaction

✅ Collaborate with cross-functional teams to improve training processes and business workflows

✅ Utilize AI and other tools to optimize business processes and drive growth

✅ Contribute to the overall success of the Mercari Hallo business by meeting and exceeding sales targets

ASSUMPTION: This role requires strong communication, problem-solving, and time management skills, as well as the ability to work effectively in a dynamic and fast-paced environment.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field

Experience: At least 3 years of experience in customer success, sales, or a related field, with at least 1 year in a leadership role

Required Skills:

• Proficient Japanese language skills (CEFR - C1) - mandatory
• Independent English language skills (CEFR - B2) - preferred
• Proven track record in customer success, sales, or a related field
• Strong communication, negotiation, and presentation skills
• Excellent problem-solving and analytical skills
• Familiarity with Salesforce and AI tools

Preferred Skills:

• Experience in process improvement and business process reengineering
• Familiarity with data analysis and business intelligence tools
• Experience working with SMB clients

ASSUMPTION: Candidates with experience in customer success, sales, or a related field, as well as strong communication and problem-solving skills, are strongly encouraged to apply.

💰 Compensation & Benefits

Salary Range: Based on industry standards for mid-senior level sales roles in Tokyo, the estimated salary range is ¥7,000,000 - ¥10,000,000 per year.

Benefits:

• Competitive health, dental, and vision insurance
• Retirement savings plan with company match
• Generous vacation and holiday time
• Flexible work arrangements and remote work options

Working Hours: Full-time position with standard Japanese work hours (9:00 AM - 6:00 PM) and flexible work arrangement options

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Mercari is a global technology company specializing in C2C marketplaces, mobile payments, and cryptoasset exchange services. The company operates in Japan and the United States, with a strong focus on innovation and user experience.

Company Size: Mercari has 1,001-5,000 employees, providing a large and diverse work environment with ample opportunities for growth and development.

Founded: Mercari was founded in 2013 and has since grown into a leading global technology company.

Company Description:

• Mercari is a C2C marketplace app that allows users to easily buy and sell secondhand items using their smartphones
• The company aims to provide a unique and convenient user experience, addressing the limitations of traditional physical shops and online auction websites
• Mercari has expanded its services to include mobile payment (Merpay), B2C marketplace (Mercari Shops), and cryptoasset exchange (Mercoin)

Company Specialties:

• C2C marketplace
• Mobile payments
• Cryptoasset exchange
• Global expansion

Company Website: careers.mercari.com

ASSUMPTION: Mercari's focus on innovation, user experience, and global expansion provides a dynamic and challenging work environment for employees.

📊 Role Analysis

Career Level: Mid-Senior level (3-5 years of experience)

Reporting Structure: This role reports directly to the Head of Mercari Hallo and works closely with cross-functional teams, including sales, marketing, product, and engineering.

Work Arrangement: This role is on-site with flexible work arrangement options, including remote work and flexible hours.

Growth Opportunities:

• Mercari Hallo is a new and rapidly growing business, providing ample opportunities for career growth and development
• Successful candidates will have the opportunity to take on increased responsibilities and leadership roles as the business expands
• Mercari's global presence and diverse business portfolio offer opportunities for international assignments and cross-functional projects

ASSUMPTION: Candidates with strong sales, customer success, and leadership skills, as well as a growth mindset, are well-suited to this role and the opportunities it presents.

🌍 Location & Work Environment

Office Type: Mercari's headquarters is located in Minato City, Tokyo, with a modern and collaborative work environment.

Office Location(s): Minato City, Tokyo, Japan

Geographic Context:

• Minato City is a central district of Tokyo, known for its vibrant business and entertainment scenes
• The area is well-connected by public transportation, with easy access to major train stations and highways
• Minato City offers a wide range of dining, shopping, and recreational options, providing a high quality of life for residents and visitors alike

Work Schedule: Standard Japanese work hours (9:00 AM - 6:00 PM) with flexible work arrangement options, including remote work and flexible hours

ASSUMPTION: Mercari's modern and collaborative work environment, combined with its central location in Tokyo, provides an ideal setting for employees to thrive and succeed.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screening to assess communication and cultural fit
• On-site or virtual interview with the hiring manager and team members
• Final interview with senior leadership
• Background check and reference check

Key Assessment Areas:

• Sales and customer success skills
• Communication and negotiation skills
• Problem-solving and analytical skills
• Cultural fit and alignment with Mercari's values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant sales and customer success experience, as well as any experience working with SMB clients or utilizing AI and other tools
• Prepare for behavioral and situational interview questions that focus on your sales and customer success skills, as well as your ability to work effectively in a dynamic and fast-paced environment
• Research Mercari's business and the Mercari Hallo service to demonstrate your understanding of the company and the role

ATS Keywords: Customer Success, Sales, SMB, AI, Process Improvement, Business Development, Cross-Functional Teams, Leadership, Remote Work, Flexible Hours

ASSUMPTION: Mercari's interview process is designed to assess candidates' skills, cultural fit, and alignment with the company's values and mission.

🛠️ Tools & Technologies

• Salesforce
• AI and machine learning tools
• Data analysis and business intelligence tools
• Project management and collaboration tools

ASSUMPTION: Familiarity with Salesforce and AI tools is preferred, as they are essential for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• User-centric
• Global
• Collaboration
• Integrity

Work Style:

• Dynamic and fast-paced
• Cross-functional and collaborative
• Data-driven and analytical
• Results-oriented and accountable
• Adaptable and resilient

Self-Assessment Questions:

• How do you align with Mercari's values, particularly innovation and user-centricity?
• How do you approach working in a dynamic and fast-paced environment, and how do you ensure your team's success in such a setting?
• How do you balance data-driven decision-making with a focus on user experience and customer success?

ASSUMPTION: Candidates who demonstrate a strong fit with Mercari's values and work style, as well as a clear understanding of the role and its requirements, are most likely to succeed in the interview process.

⚠️ Potential Challenges

• The role requires strong sales and customer success skills, as well as the ability to work effectively with various teams and stakeholders
• The dynamic and fast-paced work environment may present challenges for candidates who prefer a more structured or predictable work setting
• The role may require occasional travel to meet with clients and attend industry events
• The competitive nature of the SMB sales market may present challenges in acquiring and retaining clients

ASSUMPTION: Candidates who are proactive, adaptable, and resilient, with strong sales and customer success skills, are well-suited to this role and its potential challenges.

📈 Similar Roles Comparison

• This role is unique in its focus on the SMB sales market and the utilization of AI and other tools to drive growth and improve business processes
• Compared to traditional sales roles, this position requires a stronger focus on customer success and process improvement, as well as a greater emphasis on data-driven decision-making
• Career progression in this role may lead to leadership positions within Mercari Hallo or other business units, as well as opportunities for international assignments and cross-functional projects

ASSUMPTION: Candidates who understand the unique aspects of this role and its potential career growth opportunities are most likely to succeed in the interview process and in the role itself.

📝 Sample Projects

• Developing and implementing a targeted SMB sales strategy to acquire and retain clients
• Utilizing AI and other tools to optimize business processes and improve client satisfaction
• Collaborating with cross-functional teams to improve training processes and enhance business workflows
• Conducting market research and analysis to identify new business opportunities and trends

ASSUMPTION: Candidates who can provide specific examples of their experience in these areas, as well as their ability to work effectively in a dynamic and fast-paced environment, are well-suited to this role.

❓ Key Questions to Ask During Interview

• How does this role fit into the overall strategy and growth plans for Mercari Hallo and the broader Mercari business?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Mercari support the professional development and growth of its employees, particularly in this role?
• What are the key challenges facing the SMB sales market, and how does Mercari Hallo differentiate itself from competitors?
• How does Mercari Hallo measure and track client satisfaction and success, and how does this role contribute to those efforts?

ASSUMPTION: Candidates who ask thoughtful and insightful questions demonstrate their interest in the role and their commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant sales and customer success experience, as well as any experience working with SMB clients or utilizing AI and other tools
• Prepare for behavioral and situational interview questions that focus on your sales and customer success skills, as well as your ability to work effectively in a dynamic and fast-paced environment
• Research Mercari's business and the Mercari Hallo service to demonstrate your understanding of the company and the role
• Follow up with the hiring manager one week after submitting your application to inquire about the status of your application and express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.