📌 Core Information
🔹 Job Title: Social Media Operations Manager
🔹 Company: Mochi Health
🔹 Location: San Francisco, California, United States
🔹 Job Type: On-site, Full-time
🔹 Category: Healthcare, Operations
🔹 Date Posted: May 29, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Optimizing social media monitoring processes
- Driving performance through insights and operational excellence
- Collaborating cross-functionally with Operations and Marketing teams
- Staying up-to-date with social media trends and best practices
ASSUMPTION: This role requires a balance of operational efficiency and strategic thinking to maximize social media impact.
📋 Key Responsibilities
✅ Monitor, listen, and respond to users in a timely and engaging manner across channels (Reddit, Facebook)
✅ Optimize social media monitoring processes by identifying inefficiencies, implementing solutions, and continuously improving patient experience in those channels
✅ Develop and maintain reporting structures to track KPIs and generate actionable insights to improve engagement
✅ Collaborate cross-functionally with Operations and Marketing teams to develop strategies that enhance patient experiences
✅ Audit and document social media processes and best practices to ensure quality, consistency, and scalability
✅ Stay up-to-date with the latest social media trends, updates, and best practices
ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Communications, or a related field
Experience: Proven work experience as a Social Media Operations Manager or similar operational role
Required Skills:
- Excellent knowledge of major social media platforms (e.g., Reddit, Facebook)
- Excellent written and verbal communication skills
- Analytical and detail-oriented, with a proactive approach to solving problems
- Ability to multitask, prioritize, and thrive in a fast-paced environment
- Strong understanding of community management
Preferred Skills:
- Experience with social media management tools (e.g., Hootsuite, Sprout Social)
- Fluency in additional languages
ASSUMPTION: Candidates with experience in healthcare or a related industry may have an advantage in this role.
💰 Compensation & Benefits
Salary Range: $90,000 - $100,000 annually
Benefits:
- Catered meals five days a week
- Transportation benefits
- 401(k) match
- Unlimited PTO
- Fully covered life insurance
- Super primo medical, dental, and vision insurance
- Competitive equity package
Working Hours: Full-time, in-office in our downtown San Francisco office
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the San Francisco Bay Area.
📌 Applicant Insights
🔍 Company Context
Industry: Mochi Health operates in the healthcare industry, specifically focusing on obesity medicine and weight care solutions.
Company Size: Mochi Health is a mid-sized company with 51-200 employees, providing a collaborative and dynamic work environment.
Founded: Mochi Health was founded in 2022, making it a relatively new player in the obesity medicine space.
Company Description:
- Mochi Health is a pioneering force in obesity medicine, dedicated to building personalized, clinically-backed weight care solutions.
- The company offers one-on-one virtual care and proven pharmaceutical treatments, connecting patients with board-certified providers, dietitians, and a support team.
- Mochi Health's telehealth platform is designed to make care accessible to patients whenever and wherever they need it.
Company Specialties:
Company Website: https://bit.ly/join-mochi-homepage
ASSUMPTION: Mochi Health's focus on personalized care and innovative treatment options sets it apart in the obesity medicine industry.
📊 Role Analysis
Career Level: This role is at the mid-career level, requiring proven experience in social media operations management.
Reporting Structure: The Social Media Operations Manager will report directly to the Head of Operations or a similar role.
Work Arrangement: This is an on-site, full-time position, requiring employees to work from the company's downtown San Francisco office.
Growth Opportunities:
- As Mochi Health continues to grow, there may be opportunities for the Social Media Operations Manager to take on additional responsibilities or advance to a leadership role.
- The company's focus on innovation and continuous improvement may present opportunities for professional development and skill-building.
ASSUMPTION: The Social Media Operations Manager will play a critical role in shaping Mochi Health's social media strategy and driving patient engagement.
🌍 Location & Work Environment
Office Type: Mochi Health's headquarters is a vibrant, downtown San Francisco office, providing a dynamic and collaborative work environment.
Office Location(s): 161 Natoma St, San Francisco, California 94105, US
Geographic Context:
- San Francisco is a major hub for the technology and healthcare industries, offering ample opportunities for professional networking and growth.
- The city is known for its diverse culture, vibrant neighborhoods, and high quality of life.
- Mochi Health's office is conveniently located near public transit, coffee shops, and other amenities.
Work Schedule: The Social Media Operations Manager will work full-time, Monday through Friday, with a flexible start and end time.
ASSUMPTION: The on-site work arrangement may be subject to change based on the company's evolving needs and industry trends.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the HR team
- On-site or virtual interview with the hiring manager and/or team members
- Final interview with the Head of Operations or a similar role
- Background check and offer extension
Key Assessment Areas:
- Social media management skills and experience
- Analytical and problem-solving abilities
- Communication and interpersonal skills
- Cultural fit and alignment with Mochi Health's mission and values
Application Tips:
- Highlight relevant social media management experience and achievements in your resume and cover letter.
- Demonstrate your understanding of Mochi Health's mission and how your skills and experience align with the role's requirements.
- Prepare examples of your social media management strategies and successes to discuss during the interview.
ATS Keywords: Social Media Management, Operations Management, Community Management, Process Optimization, KPI Tracking, Reporting, Patient Engagement, Healthcare Industry, On-site, Full-time
ASSUMPTION: Mochi Health's interview process may vary based on the specific needs of the role and the candidate pool.
🛠️ Tools & Technologies
- Social media management tools (e.g., Hootsuite, Sprout Social)
- Data analysis and reporting tools (e.g., Google Analytics, Tableau)
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: The Social Media Operations Manager may be required to learn and utilize new tools and technologies as needed to optimize processes and improve performance.
👔 Cultural Fit Considerations
Company Values:
- Patient-centered: Mochi Health prioritizes the needs and well-being of its patients above all else.
- Innovative: The company fosters a culture of continuous learning and improvement, encouraging employees to challenge the status quo and think outside the box.
- Collaborative: Mochi Health values teamwork and cross-functional collaboration to drive success.
Work Style:
- Fast-paced: The company operates in a dynamic and fast-changing industry, requiring employees to be adaptable and responsive to change.
- Data-driven: Mochi Health uses data and analytics to inform decision-making and drive performance.
- Patient-focused: Employees are expected to prioritize the needs and well-being of Mochi Health's patients in all aspects of their work.
Self-Assessment Questions:
- Do you have a proven track record of success in social media operations management?
- Are you comfortable working in a fast-paced, dynamic environment?
- Do you share Mochi Health's commitment to patient-centered care and innovation?
ASSUMPTION: Candidates who align with Mochi Health's values and work style are more likely to thrive in this role and contribute to the company's success.
⚠️ Potential Challenges
- The Social Media Operations Manager may face challenges in keeping up with the fast-paced nature of the social media landscape and adapting to industry trends.
- Balancing the need for operational efficiency with the desire to maintain a high level of patient engagement may present challenges in this role.
- Working on-site in a downtown San Francisco office may present commuting challenges and require flexibility in work hours.
- Mochi Health's focus on personalized care and innovative treatment options may require the Social Media Operations Manager to think creatively and adapt to unique patient needs.
ASSUMPTION: The Social Media Operations Manager will need to be proactive, adaptable, and resilient to overcome these potential challenges and drive success in their role.
📈 Similar Roles Comparison
- Compared to other social media operations roles, this position offers a unique focus on the healthcare industry and patient-centered care.
- Mochi Health's emphasis on innovation and continuous improvement sets it apart from more traditional healthcare organizations.
- This role may offer more opportunities for professional growth and advancement within the company compared to similar roles in larger, more established organizations.
ASSUMPTION: Candidates should consider their career goals and personal preferences when comparing this role to similar positions in the industry.
📝 Sample Projects
- Developing and implementing a social media monitoring and engagement strategy for a new pharmaceutical treatment launch
- Analyzing social media data to identify trends and insights, and using that information to inform content creation and patient engagement strategies
- Collaborating with cross-functional teams to create and execute a social media campaign to raise awareness about obesity and its treatment options
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and opportunities available to the Social Media Operations Manager at Mochi Health.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics of the social media operations team?
- How does Mochi Health measure the success of its social media efforts, and what KPIs are most important to track?
- What opportunities are there for professional development and growth within the social media operations team and the company as a whole?
- How does Mochi Health balance the need for operational efficiency with the desire to maintain a high level of patient engagement and personalized care?
- What is the company's approach to work-life balance, and how does that manifest in the day-to-day work of the Social Media Operations Manager?
ASSUMPTION: Asking thoughtful, insightful questions during the interview process demonstrates your interest in the role and commitment to understanding the company's culture and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant social media management experience and how your skills align with Mochi Health's mission and values.
- Prepare examples of your social media management strategies and successes to discuss during the interview.
- If selected for an interview, be prepared to discuss your approach to social media management, process optimization, and patient engagement.
- Follow up with the Mochi Health HR team within one week of submitting your application to confirm receipt and inquire about next steps.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
