📌 Core Information
🔹 Job Title: Social Media Operations Manager
🔹 Company: Mochi Health
🔹 Location: San Francisco, California, United States
🔹 Job Type: On-site
🔹 Category: Health Care
🔹 Date Posted: May 28, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Optimizing social media monitoring processes and workflows
- Ensuring efficient execution of the social media strategy at scale
- Driving performance through insights and operational excellence
- Collaborating cross-functionally with Operations and Marketing teams
- Staying up-to-date with social media trends and best practices
ASSUMPTION: This role requires a high level of organization, attention to detail, and strong communication skills. It is ideal for candidates with a background in social media management, operations, or a related field.
📋 Key Responsibilities
✅ Monitor, listen, and respond to users in a timely and engaging manner across channels (Reddit, Facebook)
✅ Optimize social media monitoring processes by identifying inefficiencies and implementing solutions
✅ Develop and maintain reporting structures to track KPIs and generate actionable insights
✅ Collaborate cross-functionally with Operations and Marketing teams to develop strategies that enhance patient experiences
✅ Audit and document social media processes and best practices to ensure quality, consistency, and scalability
✅ Stay up-to-date with the latest social media trends, updates, and best practices
ASSUMPTION: This role requires a proactive approach to problem-solving and a strong commitment to continuous improvement.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Communications, or a related field
Experience: Proven work experience as a Social Media Operations Manager or similar operational role
Required Skills:
- Excellent knowledge of major social media platforms (e.g., Reddit, Facebook)
- Exceptional written and verbal communication skills
- Analytical and detail-oriented with a proactive approach to solving problems
- Ability to multitask, prioritize, and thrive in a fast-paced environment
- Strong understanding of community management
Preferred Skills:
- Experience with social media monitoring tools
- Familiarity with data analysis and visualization tools
ASSUMPTION: Candidates with experience in health care or a related industry may have an advantage in this role.
💰 Compensation & Benefits
Salary Range: $90,000 - $100,000 annually
Benefits:
- Catered meals five days a week
- Transportation benefits
- 401(k) match
- Unlimited PTO
- Life insurance
- Medical, dental, and vision insurance
- Equity package
Working Hours: Full-time, 40 hours per week
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Social Media Operations Manager role in the San Francisco area.
📌 Applicant Insights
🔍 Company Context
Industry: Mochi Health operates in the health care industry, specifically focusing on weight loss and obesity treatment.
Company Size: Mochi Health is a mid-sized company with 51-200 employees, providing a collaborative and dynamic work environment.
Founded: Mochi Health was founded in 2022, making it a relatively new player in the health care industry.
Company Description:
- Mochi Health is a pioneering force in obesity medicine, dedicated to building personalized, clinically-backed weight care solutions.
- The company offers one-on-one virtual care and proven pharmaceutical treatments to empower patients with unique weight loss journeys.
- Mochi Health connects patients with board-certified providers, dietitians, and a support team around the clock through its best-in-class telehealth platform.
Company Specialties:
- Weight loss and obesity treatment
Company Website: https://bit.ly/join-mochi-homepage
ASSUMPTION: Mochi Health's focus on personalized care and innovative treatment options sets it apart in the health care industry.
📊 Role Analysis
Career Level: This role is suitable for candidates with 2-5 years of experience in social media management, operations, or a related field.
Reporting Structure: The Social Media Operations Manager will report directly to the Marketing or Operations department.
Work Arrangement: This is an on-site position, requiring candidates to work full-time in the company's downtown San Francisco office.
Growth Opportunities:
- As Mochi Health continues to grow, there may be opportunities for advancement within the marketing or operations departments.
- Candidates with strong performance may have the opportunity to take on additional responsibilities or lead projects.
ASSUMPTION: The Social Media Operations Manager role offers a unique opportunity to grow both personally and professionally within a dynamic and innovative health care company.
🌍 Location & Work Environment
Office Type: Mochi Health's office is located in downtown San Francisco, providing a vibrant and energetic work environment.
Office Location(s): 161 Natoma St, San Francisco, California 94105, US
Geographic Context:
- San Francisco is a major urban center with a diverse population and a thriving job market.
- The downtown area offers easy access to public transportation, coffee shops, and various amenities.
- The cost of living in San Francisco is relatively high compared to other cities in the United States.
Work Schedule: The Social Media Operations Manager will work full-time, with standard business hours Monday through Friday.
ASSUMPTION: The on-site work arrangement may be subject to change based on the company's policies and the candidate's needs.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- On-site interview with the marketing and operations teams
- Final interview with the company's founders
Key Assessment Areas:
- Communication skills and ability to work cross-functionally
- Problem-solving skills and analytical thinking
- Understanding of social media trends and best practices
- Alignment with Mochi Health's mission and values
Application Tips:
- Highlight relevant experience and achievements in social media management and operations
- Tailor your resume and cover letter to emphasize your understanding of Mochi Health's mission and values
- Prepare examples of your social media monitoring and engagement strategies
ATS Keywords: Social Media Management, Operations, Community Management, Process Optimization, KPI Tracking, Patient Experience, Workflow Management, Engagement Strategies, Trend Awareness
ASSUMPTION: Mochi Health's interview process is designed to assess candidates' skills and cultural fit within the company's dynamic and innovative work environment.
🛠️ Tools & Technologies
- Social media monitoring tools (e.g., Hootsuite, Sprout Social)
- Data analysis and visualization tools (e.g., Google Analytics, Tableau)
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: The specific tools and technologies required for this role may be subject to change based on the company's needs and the candidate's expertise.
👔 Cultural Fit Considerations
Company Values:
- Patient-centered care and personalized treatment plans
- Innovation and continuous improvement
- Collaboration and cross-functional teamwork
Work Style:
- Dynamic and fast-paced work environment
- Strong emphasis on communication and collaboration
- Focus on continuous learning and professional development
Self-Assessment Questions:
- Do you have experience working in a health care or related industry?
- Are you comfortable working in a fast-paced, dynamic work environment?
- Do you possess strong communication and collaboration skills?
ASSUMPTION: Candidates who are passionate about Mochi Health's mission and values, and who possess strong communication and collaboration skills, will thrive in this role.
⚠️ Potential Challenges
- Managing multiple social media platforms and monitoring tools
- Balancing the need for efficiency with the importance of personalized patient care
- Keeping up with the latest social media trends and best practices
- Working in a fast-paced, dynamic work environment
ASSUMPTION: The Social Media Operations Manager role may present unique challenges, but also offers significant opportunities for growth and impact within the health care industry.
📈 Similar Roles Comparison
- Compared to other social media management roles, this position places a greater emphasis on process optimization and workflow management
- In the health care industry, this role requires a strong understanding of patient experience and engagement strategies
- Career paths for Social Media Operations Managers may include advancement to marketing or operations management roles
ASSUMPTION: The Social Media Operations Manager role at Mochi Health offers a unique blend of operational, strategic, and creative responsibilities within the health care industry.
📝 Sample Projects
- Developing and implementing a social media monitoring process to improve patient engagement
- Analyzing social media data to identify trends and opportunities for improvement
- Collaborating with cross-functional teams to develop and execute social media campaigns
ASSUMPTION: The specific projects required for this role may vary based on the company's needs and the candidate's expertise.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Mochi Health support the professional development of its employees?
- What are the biggest challenges facing the social media team, and how can this role help address them?
- How does Mochi Health measure the success of its social media strategies?
- What opportunities are there for growth and advancement within the marketing or operations departments?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and your commitment to Mochi Health's mission and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your social media monitoring and engagement strategies
- Follow up with the hiring manager one week after submitting your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
