📌 Core Information
🔹 Job Title: Social Media & Reputation Analyst (Contract)
🔹 Company: Balsam Brands
🔹 Location: Manila, Philippines
🔹 Job Type: Contract
🔹 Category: Marketing & PR
🔹 Date Posted: July 3, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: Remote (Metro Manila, Philippines)
🚀 Job Overview
Key aspects of this role include:
- Managing Balsam Brands' social media presence across various platforms
- Creating engaging content and responding to community members
- Assisting with reputation management and influencer marketing
- Monitoring campaigns and tracking performance
- Working closely with the SMRM lead and supporting the team during busy periods
ASSUMPTION: This role requires a high level of self-motivation and organization, as well as strong communication skills to effectively manage multiple social media channels and campaigns.
📋 Key Responsibilities
✅ Monitor and engage with Balsam Brands' social media channels and communities
✅ Create copy and assets for the social media calendar
✅ Moderate and solicit reviews on various platforms
✅ Assist in influencer marketing initiatives and activities
✅ Monitor marketing and competitor trends
✅ Manage all social media channels and review sites
✅ Document processes, strategies, and campaigns
✅ Assist in email marketing execution and analysis
ASSUMPION: The role involves a mix of creative and analytical tasks, requiring the ability to switch between different responsibilities and prioritize tasks accordingly.
🎯 Required Qualifications
Education: Bachelor's Degree in Marketing or related fields
Experience: Minimum of one year of relevant experience in engagement marketing channels
Required Skills:
- Proficient in MS Office (Outlook, Word, Excel, PowerPoint)
- Strong communication skills
- Ability to create engaging content and respond to community members
- Knowledge of social media platforms (TikTok, Instagram, Pinterest, Facebook, Twitter)
- Basic understanding of email marketing and analytics
Preferred Skills:
- Experience in marketing
- Familiarity with Canva for visual content creation
- Knowledge of JIRA for project management
ASSUMPTION: Candidates with relevant marketing experience and proficiency in MS Office will be strong contenders for this role.
💰 Compensation & Benefits
Salary Range: PHP 25,000 - 35,000 per month (industry standard for entry-level marketing roles in Manila)
Benefits:
- HMO Coverage
- Mental Health Support
- Paid Time Off
- 13th-Month Pay
- Company Trips
- Wellness Benefits
Working Hours: 40 hours per week, full-time, dedicated work daily, five days a week
ASSUMPTION: The salary range is estimated based on industry standards for entry-level marketing roles in Manila. The benefits package is subject to change and may be updated based on the company's policies.
📌 Applicant Insights
🔍 Company Context
Industry: Retail (eCommerce)
Company Size: Medium (201-500 employees)
Founded: Not specified
Company Description:
- Balsam Brands is a global eCommerce retailer with roots in holiday and home décor
- The company's mission is to create joy together, empowering team members and partners to love what they do and provide products and experiences that inspire meaningful moments with family and friends
- Balsam Brands values relationship building, authenticity, and doing the right thing, fostering a people-first culture
Company Specialties:
- Holiday and home décor
- eCommerce retail
- Customer experience
- Brand management
Company Website: Balsam Brands
ASSUMPTION: Balsam Brands' focus on creating joy and empowering team members sets it apart in the competitive retail industry.
📊 Role Analysis
Career Level: Entry-level (0-2 years)
Reporting Structure: Reports directly to the Social Media & Reputation Manager
Work Arrangement: Remote (Metro Manila, Philippines) with potential to extend
Growth Opportunities:
- Learning from the SMRM lead and gaining hands-on experience in social media management
- Potential extension of the contract based on performance
- Possibility of transitioning to a full-time role within the company
ASSUMPTION: This role offers growth opportunities for candidates looking to build a career in social media management and marketing.
🌍 Location & Work Environment
Office Type: Remote (home-based)
Office Location(s): Metro Manila, Philippines
Geographic Context:
- Metro Manila is the capital region of the Philippines, with a population of over 13 million
- The region is known for its vibrant culture, diverse communities, and bustling economy
- Metro Manila is home to numerous multinational corporations and local businesses, providing ample opportunities for career growth and development
Work Schedule: Scheduled eight (8) hours of full-time, dedicated work daily, five days a week
ASSUMPTION: The remote work environment allows for flexibility and a better work-life balance, while still maintaining a high level of productivity and engagement.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-depth interview with the hiring manager
- Background check and reference verification
- Job offer
Key Assessment Areas:
- Communication skills (written and verbal)
- Creativity and content creation
- Social media platform knowledge and experience
- Problem-solving and analytical skills
- Adaptability and ability to work remotely
Application Tips:
- Highlight relevant marketing and social media experience in your resume
- Tailor your cover letter to demonstrate your understanding of the role and company
- Prepare examples of your social media content and engagement strategies
- Be ready to discuss your approach to reputation management and crisis communication
ATS Keywords: Social Media Management, Content Creation, Community Engagement, Reputation Management, Email Marketing, Influencer Marketing, Trend Spotting, Analytics Tracking, Customer Review Management, Campaign Monitoring, Process Documentation, Performance Tracking, Creative Briefs Management, JIRA Management, Email Proofing, Communication Skills
ASSUMPTION: Applicants should tailor their resumes and cover letters to highlight relevant skills and experiences, and be prepared to discuss their approach to social media management and marketing during the interview process.
🛠️ Tools & Technologies
- MS Office (Outlook, Word, Excel, PowerPoint)
- Canva
- Social media platforms (TikTok, Instagram, Pinterest, Facebook, Twitter)
- JIRA
- Email marketing tools (e.g., Mailchimp, Constant Contact)
- Analytics tools (e.g., Google Analytics, Sprout Social)
ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- People come first
- Success follows
- Relationship building
- Authenticity
- Doing the right thing
Work Style:
- Collaborative and supportive team environment
- Focus on relationship building and authentic communication
- Empowering team members to love what they do and provide exceptional customer experiences
Self-Assessment Questions:
- How do you align with Balsam Brands' company values, particularly 'people come first' and 'relationship building'?
- How do you ensure effective communication and engagement in a remote work environment?
- How do you approach creating content that resonates with diverse audiences on various social media platforms?
ASSUMPTION: Applicants should carefully consider their fit with Balsam Brands' company culture and values, as well as their ability to thrive in a remote work environment.
⚠️ Potential Challenges
- Managing multiple social media channels and campaigns simultaneously
- Keeping up with marketing and competitor trends
- Responding to reviews and engaging with community members in real-time
- Adapting to changes in social media algorithms and platform policies
- Balancing remote work responsibilities and personal life
ASSUMPTION: Applicants should be prepared to face these challenges and demonstrate their ability to manage multiple tasks and prioritize effectively.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on social media management and reputation management for a specific brand, rather than a broader marketing or PR agency context
- Industry-specific context: eCommerce retail, holiday and home décor, and customer experience
- Career path comparison: entry-level role with potential growth opportunities in social media management and marketing
ASSUMPTION: Applicants should understand the unique aspects of this role and how it compares to related positions in the industry.
📝 Sample Projects
- Creating and implementing a social media content calendar for a holiday campaign
- Managing influencer marketing initiatives and tracking performance
- Responding to customer reviews and addressing negative feedback
- Analyzing campaign performance and providing data-driven insights
ASSUMPTION: Applicants should be prepared to discuss their approach to these sample projects and how they would apply their skills and knowledge to similar tasks in this role.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30 days?
- How does this role fit into the broader marketing and communications strategy for Balsam Brands?
- What are the most challenging aspects of managing social media for Balsam Brands, and how can this role help address them?
- How does Balsam Brands support the growth and development of its team members?
- What are the key performance indicators (KPIs) for this role, and how will success be measured?
ASSUMPTION: Applicants should ask thoughtful questions that demonstrate their interest in the role and the company, as well as their understanding of the industry and the specific challenges faced by Balsam Brands.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the provided link
- Tailor your resume and cover letter to highlight your relevant marketing and social media experience
- Prepare examples of your social media content and engagement strategies
- Be ready to discuss your approach to reputation management and crisis communication
- Follow up with the hiring manager within one week of submitting your application, if you have not heard back
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
