📌 Core Information
🔹 Job Title: Specialist, Customer Acquisition (Thai Speaker)
🔹 Company: Concentrix (CNX)
🔹 Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
🔹 Job Type: Full-Time
🔹 Category: Sales & Business Development
🔹 Date Posted: May 8, 2025
🔹 Experience Level: Entry to Mid-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Demonstrating product value through customer engagement and sales
- Managing high volumes of customer contacts and maintaining CRM
- Collaborating with the team and reporting to a Sales Manager
- Working in a dynamic, multinational environment with a focus on Thai-speaking customers
ASSUMPTION: This role requires strong communication skills, cultural sensitivity, and the ability to thrive in a fast-paced, target-driven environment.
📋 Key Responsibilities
✅ Provide accurate weekly/monthly/quarterly sales forecast
✅ Mastery of product knowledge and technical understanding to assess client requirements
✅ Initiate steps to address customer concerns and roadblocks
✅ Manage external competitive pressures and handle objections
✅ Manage high volume of customer contacts through phone and email
✅ Maintain the customer management system (CRM) to ensure data accuracy
✅ Undertake sales motions such as lead qualification, lead conversion, health checks, and contract renewals
✅ Work with a team and report directly to a Sales Manager
ASSUMPTION: This role involves a significant amount of outbound communication and requires strong active listening skills to understand and address customer needs.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: 0-2 years of relevant sales or customer service experience
Required Skills:
- Fluency in English and Thai (required)
- Strong communication and active listening skills
- Excellent interpersonal skills and customer focus
- Strong problem-solving skills and the ability to handle objections
- Proficient in CRM software and MS Office Suite
- Ability to work in a fast-paced, target-driven environment
Preferred Skills:
- Experience with salesforce.com or similar CRM platforms
- Knowledge of the local market and customer base
- Previous experience in a call center or sales environment
ASSUMPTION: While not explicitly stated, having a basic understanding of sales strategies and customer acquisition processes would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: MYR 3,000 - 4,500 per month (Estimated, based on industry standards for entry to mid-level sales roles in Kuala Lumpur)
Benefits:
- Medical, dental, and vision insurance
- Retirement savings plan with company match
- Employee assistance program
- Paid time off and holidays
- Employee discounts and perks
Working Hours: Full-time, Monday to Friday, with potential weekend or evening shifts based on business needs
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Concentrix operates in the IT Services and IT Consulting industry, focusing on customer experience and technology services for various global brands.
Company Size: With over 168,000 employees worldwide, Concentrix offers a large, diverse work environment with ample opportunities for growth and development.
Founded: Concentrix was founded in 1982 and has since grown into a global leader in customer experience and technology services.
Company Description:
- Concentrix is a global technology and services leader that powers the world's best brands, today and into the future.
- The company is human-centered, tech-powered, and intelligence-fueled, designing, building, and running fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
- Concentrix serves clients in more than 125 countries and has been named a leader in Gartner's Magic Quadrant for Customer Management Contact Center BPO.
Company Specialties:
- Technical Support
- Sales and Marketing
- Outsourcing
- Call Centers
- Technology and services
Company Website: www.concentrix.com
ASSUMPTION: Concentrix's large size and global presence offer numerous opportunities for career growth and development within the company.
📊 Role Analysis
Career Level: This role is an entry to mid-level position within the sales and customer acquisition department.
Reporting Structure: The Specialist, Customer Acquisition (Thai Speaker) reports directly to a Sales Manager and works collaboratively with the sales team.
Work Arrangement: This is an on-site, full-time position with a standard workweek of Monday to Friday, with potential weekend or evening shifts based on business needs.
Growth Opportunities:
- Progression to a Senior Sales Representative or Team Lead role
- Transition to other sales or customer experience roles within the company
- Potential opportunities for international assignments or relocation
ASSUMPTION: With Concentrix's large size and diverse client base, there are numerous opportunities for career growth and development within the company.
🌍 Location & Work Environment
Office Type: Modern, multi-story office building with a collaborative work environment.
Office Location(s): Wisma Mont Kiara, 1 Jalan Kiara, Kuala Lumpur, Malaysia
Geographic Context:
- Kuala Lumpur is the capital and largest city of Malaysia, offering a vibrant multicultural environment.
- The office is located in the upscale Mont Kiara neighborhood, known for its shopping, dining, and entertainment options.
- The area is well-connected by public transportation, with nearby LRT and MRT stations.
Work Schedule: Standard workweek is Monday to Friday, with potential weekend or evening shifts based on business needs.
ASSUMPTION: The work environment at Concentrix is dynamic, multicultural, and focused on delivering exceptional customer experiences.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the HR department
- In-person or virtual interview with the Sales Manager
- Final interview or assessment with the hiring team
- Background check and onboarding
Key Assessment Areas:
- Communication skills and active listening
- Problem-solving skills and ability to handle objections
- Sales acumen and understanding of sales strategies
- Cultural sensitivity and language proficiency
- Adaptability and ability to work in a fast-paced environment
Application Tips:
- Highlight relevant sales or customer service experience and achievements in your resume.
- Tailor your cover letter to emphasize your language skills, cultural understanding, and enthusiasm for sales.
- Prepare examples of how you've handled difficult customers or sales objections in the past.
- Research Concentrix's company culture and values to demonstrate your fit for the role.
ATS Keywords: Sales, Customer Acquisition, Thai Speaker, CRM, Forecasting, Objection Handling, Customer Engagement, Teamwork, Sales Manager
ASSUMPTION: The application process at Concentrix is thorough and designed to assess candidates' skills, cultural fit, and potential for success in the role.
🛠️ Tools & Technologies
- Salesforce.com or similar CRM platforms
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer management software
- Telephony and communication tools
ASSUMPTION: Familiarity with CRM software and MS Office Suite is essential for this role, and experience with salesforce.com or similar platforms is preferred.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Integrity
- Innovation
- Collaboration
- Accountability
Work Style:
- Dynamic and fast-paced
- Target-driven and results-oriented
- Collaborative and team-focused
- Adaptable and open to change
Self-Assessment Questions:
- How do you handle difficult customers or sales objections?
- Can you provide an example of a time when you exceeded your sales targets?
- How do you stay organized and manage your time effectively in a fast-paced environment?
ASSUMPTION: Concentrix values candidates who are customer-focused, results-driven, and able to thrive in a dynamic, multicultural work environment.
⚠️ Potential Challenges
- Managing high volumes of customer contacts and maintaining CRM data accuracy
- Working in a fast-paced, target-driven environment with tight deadlines
- Addressing customer concerns and roadblocks while maintaining a positive and professional demeanor
- Adapting to a multinational work environment with diverse cultural backgrounds and communication styles
ASSUMPTION: These challenges can be overcome with strong communication skills, cultural sensitivity, and a commitment to delivering exceptional customer experiences.
📈 Similar Roles Comparison
- This role focuses on customer acquisition and sales, whereas related positions might emphasize customer retention or account management.
- Concentrix operates in the IT Services and IT Consulting industry, with a focus on customer experience and technology services for various global brands.
- Career progression in this role could lead to senior sales representative or team lead positions, with potential opportunities for international assignments or relocation.
ASSUMPTION: Understanding the unique aspects of this role and how it compares to related positions can help candidates determine if this opportunity aligns with their career goals and interests.
📝 Sample Projects
- Developing and implementing a sales strategy to acquire new customers in the Thai market
- Conducting customer satisfaction surveys and using the results to improve sales processes and product offerings
- Collaborating with the marketing department to create targeted campaigns that drive customer acquisition and engagement
ASSUMPTION: These sample projects illustrate the types of initiatives and tasks that candidates might undertake in this role, helping them to better understand the day-to-day responsibilities and requirements of the position.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does the sales team collaborate and support one another to achieve targets?
- Can you describe the company's approach to customer acquisition and retention in the Thai market?
- What opportunities are there for professional development and growth within the sales department?
- How does the company support employees in maintaining a healthy work-life balance?
ASSUMPTION: Asking thoughtful questions during the interview process demonstrates a candidate's interest in the role and provides valuable insights into the company culture, work environment, and career growth opportunities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your relevant sales or customer service experience and achievements.
- Write a cover letter emphasizing your language skills, cultural understanding, and enthusiasm for sales.
- Prepare examples of how you've handled difficult customers or sales objections in the past.
- Follow up with the hiring manager one week after submitting your application to express your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
