📌 Core Information
🔹 Job Title: Senior Communications Manager, DSP Experience, Americas DSP Communications
🔹 Company: Amazon
🔹 Location: Nashville, TN or Bellevue, WA
🔹 Job Type: Full-Time
🔹 Category: Marketing & Communications
🔹 Date Posted: July 9, 2025
🔹 Experience Level: 8+ years
🔹 Remote Status: Hybrid (Nashville, TN or Bellevue, WA)
🚀 Job Overview
Key aspects of this role include:
- Supporting Amazon's mission to build the world's safest, most efficient, and sustainable delivery network
- Helping Delivery Service Partners (DSPs) retain safe, satisfied, and engaged teams of drivers
- Working cross-functionally to launch programs through robust communication and change management strategies
- Developing multi-channel strategies, including written communications, executive messaging, and video content
- Translating complex messaging into simple and easy-to-understand content for DSPs and Delivery Associates (DAs)
ASSUMPTION: This role requires a strong communicator with strategic communications and/or marketing communications experience, business acumen, and excellent writing ability. The ideal candidate will be comfortable working in a fast-paced environment and innovating with disruptive ideas.
📋 Key Responsibilities
✅ Develop a multi-channel strategy, including written communications, executive messaging, and video content
✅ Translate complex messaging into simple and easy-to-understand content for DSPs and DAs
✅ Interview DSPs and DAs to build advocacy stories
✅ Identify emerging topics and develop proactive plans with stakeholders
✅ Drive creative communication campaigns to both solve business needs and instill passion among the DSP community
✅ Partner with stakeholders to ingest customer listening data and use it to inform a communication strategy
✅ Monitor and measure the effectiveness of communications and campaigns, and report out on them to leaders
✅ Partner with agencies and internal creative teams to develop compelling visual content
✅ Look around corners to identify key moments in time around which to build campaigns that meet DSPs and DAs where they are in their journey
ASSUMPTION: This role requires strong communication, program management, and stakeholder engagement skills. The ideal candidate will be comfortable working with cross-functional teams and driving direction and alignment with large cross-functional teams and agency partners.
🎯 Required Qualifications
Education: Bachelor’s degree in marketing, communications, or a related field
Experience: 8+ years of professional non-internship marketing experience
Required Skills:
- Strategic communications and/or marketing communications experience
- Business acumen
- Excellent writing ability
- Program management skills
- Change management experience
- Creative campaign development
- Stakeholder engagement
- Data analysis
- Visual content development
- Emerging topics identification
- Communication strategy development
- Customer listening data integration
- Emotional intelligence
- Innovation and disruptive idea generation
Preferred Skills:
- Experience driving direction and alignment with large cross-functional teams and agency partners
- Experience designing and executing joint marketing plans with strategic alliance partners with a global footprint
ASSUMPTION: While not explicitly stated, it is assumed that candidates should have experience working with cross-functional teams and driving direction and alignment with large cross-functional teams and agency partners.
💰 Compensation & Benefits
Salary Range: $106,400 - $185,000 per year (based on location)
Benefits:
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is based on the company's compensation structure, which reflects the cost of labor across several US geographic markets. The range may vary depending on job-related knowledge, skills, and experience.
📌 Applicant Insights
🔍 Company Context
Industry: E-commerce and Retail
Company Size: 10,001+ employees (globally)
Founded: 1994 (Amazon was founded in Bellevue, WA, and later moved its headquarters to Seattle, WA)
Company Description:
- Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking
- The company is driven by the excitement of building technologies, inventing products, and providing services that change lives
- Amazon is committed to being Earth's most customer-centric company and embraces new ways of doing things, making decisions quickly, and not being afraid to fail
Company Specialties:
- E-commerce platform and services
- Retail stores (Amazon Go, Amazon Fresh, Whole Foods Market)
- Cloud computing and infrastructure (Amazon Web Services)
- Digital content and devices (Kindle, Fire tablets, Amazon Echo)
- Subscription services (Amazon Prime, Amazon Music, Amazon Video)
Company Website: Amazon.com
ASSUMPTION: Amazon's vast size and global presence offer employees numerous opportunities for growth and development. The company's customer-centric focus drives innovation and continuous improvement in all aspects of its business.
📊 Role Analysis
Career Level: Senior Manager
Reporting Structure: This role reports directly to the Americas DSP Communications team lead and works cross-functionally with various stakeholders, including DSPs, DAs, and internal teams
Work Arrangement: Hybrid (Nashville, TN or Bellevue, WA) with a flexible work schedule
Growth Opportunities:
- Potential to grow within the Americas DSP Communications team or explore other opportunities within Amazon's global communications organization
- Chance to work on high-impact projects that support Amazon's mission to build the world's safest, most efficient, and sustainable delivery network
- Opportunity to develop leadership skills by managing cross-functional teams and driving direction and alignment with large cross-functional teams and agency partners
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to develop leadership skills and work on high-impact projects that support Amazon's mission.
🌍 Location & Work Environment
Office Type: Hybrid (Nashville, TN or Bellevue, WA)
Office Location(s): Nashville, TN or Bellevue, WA
Geographic Context:
- Nashville, TN: Known for its vibrant music scene, rich history, and affordable cost of living. It offers a diverse range of neighborhoods and a strong sense of community
- Bellevue, WA: A suburb of Seattle, WA, Bellevue is home to numerous tech companies and offers a mix of urban and suburban living. It is known for its high quality of life, excellent schools, and numerous parks and recreational opportunities
Work Schedule: Full-time (40 hours per week) with a flexible work arrangement
ASSUMPTION: Both Nashville, TN, and Bellevue, WA, offer unique cultural experiences and a high quality of life. The hybrid work arrangement provides flexibility for employees to balance their work and personal lives.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with a member of the HR team
- In-depth interview with the hiring manager and other team members
- Final round interview with senior leadership
- Background check and offer extension
Key Assessment Areas:
- Communication skills, both written and verbal
- Strategic thinking and problem-solving abilities
- Experience with cross-functional teams and stakeholder engagement
- Program management skills and ability to drive direction and alignment
- Cultural fit with Amazon's leadership principles and company values
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Be prepared to discuss your communication strategy development and execution experience, as well as your ability to work with cross-functional teams and agency partners
- Showcase your creativity and innovation by providing examples of successful communication campaigns you've developed and executed
- Demonstrate your understanding of Amazon's mission and commitment to customer obsession
ATS Keywords: Strategic Communications, Marketing Communications, Business Acumen, Writing, Program Management, Change Management, Creative Campaigns, Stakeholder Engagement, Data Analysis, Visual Content Development, Emerging Topics Identification, Communication Strategy, Customer Listening, Emotional Intelligence, Innovation
ASSUMPTION: The interview process will focus on assessing the candidate's communication skills, strategic thinking, and experience working with cross-functional teams and agency partners. Applicants should be prepared to discuss their relevant skills and experiences and provide examples of successful communication campaigns they've developed and executed.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello, JIRA)
- Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
- Data analysis tools (e.g., Google Analytics, Tableau)
- Design tools (e.g., Adobe Creative Suite, Canva)
ASSUMPTION: The ideal candidate will have experience with project management tools, communication and collaboration platforms, data analysis tools, and design tools relevant to the role's responsibilities.
👔 Cultural Fit Considerations
Company Values:
- Customer obsession
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Work Style:
- Fast-paced and dynamic
- Collaborative and cross-functional
- Data-driven and analytical
- Innovative and disruptive
Self-Assessment Questions:
- Do you thrive in fast-paced, dynamic environments?
- Are you comfortable working with cross-functional teams and driving direction and alignment?
- Do you have a passion for invention and a commitment to operational excellence?
- Are you able to work with data to inform your communication strategy and measure its effectiveness?
- Do you embrace long-term thinking and continuous improvement?
ASSUMPTION: Candidates should assess their fit with Amazon's leadership principles and company values, as well as their comfort with the company's fast-paced, dynamic work environment and commitment to continuous improvement.
⚠️ Potential Challenges
- Working with a large and diverse group of stakeholders, including DSPs, DAs, and internal teams, may present communication and coordination challenges
- Balancing the needs of DSPs and DAs with Amazon's strategic objectives may require strong stakeholder engagement and negotiation skills
- Managing multiple communication channels and ensuring consistent messaging may present logistical and organizational challenges
- Working in a fast-paced environment with tight deadlines may require strong time management and prioritization skills
ASSUMPTION: The ideal candidate will be comfortable working with a large and diverse group of stakeholders, balancing competing priorities, and managing multiple communication channels in a fast-paced environment.
📈 Similar Roles Comparison
- Compared to other senior communication manager roles, this position offers a unique opportunity to work directly with DSPs and DAs, supporting Amazon's mission to build the world's safest, most efficient, and sustainable delivery network
- This role requires a strong focus on strategic communications and stakeholder engagement, as well as experience working with cross-functional teams and agency partners
- Career path comparison: This role may serve as a stepping stone to other senior communication management positions within Amazon's global communications organization or other leadership roles within the company
ASSUMPTION: This role offers a unique opportunity to work directly with DSPs and DAs, supporting Amazon's mission to build the world's safest, most efficient, and sustainable delivery network. The ideal candidate will have experience in strategic communications and stakeholder engagement, as well as working with cross-functional teams and agency partners.
📝 Sample Projects
- Developing a multi-channel communication strategy to launch a new program or product for DSPs and DAs
- Creating a series of advocacy stories featuring DSPs and DAs to highlight the benefits of working with Amazon
- Designing and executing a joint marketing plan with a strategic alliance partner to promote a new service or product
ASSUMPTION: The ideal candidate will have experience developing and executing communication strategies, creating advocacy stories, and designing and executing joint marketing plans with strategic alliance partners.
❓ Key Questions to Ask During Interview
- Can you describe the typical communication channels used to reach DSPs and DAs, and how their effectiveness is measured?
- How does the Americas DSP Communications team collaborate with other internal teams and stakeholders to launch programs and products?
- What are the most significant challenges facing DSPs and DAs today, and how does the Americas DSP Communications team support them?
- How does the company ensure that communication strategies are tailored to the unique needs and preferences of DSPs and DAs?
- What opportunities are there for growth and development within the Americas DSP Communications team or the broader communications organization?
ASSUMPTION: The ideal candidate will ask thoughtful questions that demonstrate their understanding of the role's responsibilities and their commitment to supporting Amazon's mission to build the world's safest, most efficient, and sustainable delivery network.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Amazon Jobs portal
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role, with a focus on strategic communications, marketing communications, business acumen, and program management
- Prepare examples of successful communication campaigns you've developed and executed, as well as your experience working with cross-functional teams and agency partners
- Follow up with the hiring manager one week after submitting your application to express your interest in the role and reiterate your qualifications
- If invited to interview, be prepared to discuss your communication strategy development and execution experience, as well as your ability to work with cross-functional teams and agency partners
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
