Staff Content Designer

📌 Core Information

🔹 Job Title: Staff Content Designer

🔹 Company: Visa

🔹 Location: Austin, Texas, United States

🔹 Job Type: Full-time

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: July 3, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid (5-10% travel required)

🚀 Job Overview

Key aspects of this role include:

• Developing content best practices and contributing to Visa's design system
• Establishing content strategy during project planning and ensuring timely delivery
• Creating and reviewing content to boost quality assurance and consistency
• Collaborating with cross-functional teams to release content and optimize user experiences
• Leveraging design research to make informed design decisions and retain a spirit of critique and creativity

ASSUMPTION: This role requires a strong understanding of content strategy, design thinking, and user experience principles to succeed.

📋 Key Responsibilities

✅ Follow content best practices and contribute content standards to Visa’s design system for use cases where none exist.

✅ Establish content strategy during project planning in support of team leadership and work within the established scope to ensure timely delivery to market.

✅ Participate in content design to create and uphold consistency across experiences, possess deep knowledge of how to define scalable structures like content models and templates, develop information architecture, and tell stories with wireframes and user flows.

✅ Perform UX writing to develop meaningful messages that support usability metrics, like user task completion, and help users meet their goals.

✅ Review and critique content to boost quality assurance and ensure content strategy and standards are met in practice.

✅ Collaborate and release content with cross-functional team members across Design, Development and Product, and work with Brand, Marketing, Communications and others as needed.

✅ Leverage design research to make informed design decisions while retaining a spirit of critique, creativity and ad-hoc collaboration when needed.

✅ Design content with users and humans at the forefront.

ASSUMPTION: This role requires strong collaboration, problem-solving, and communication skills to work effectively with various teams and stakeholders.

🎯 Required Qualifications

Education: Bachelor's degree in User Experience Design, Communication, English, Marketing, HCI, or equivalent experience, or master's degree in a related field

Experience: 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Required Skills:

• Proven experience in content strategy, content design, and user experience practices
• Strong writing skills with the ability to translate complex concepts into clear content
• Fully fluent in English with excellent communication skills
• Ability to self-manage time and work independently or as part of a team
• Portfolio of relevant work samples required

Preferred Skills:

• 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Payment industry experience

ASSUMPTION: Candidates with a strong portfolio showcasing their content design skills and experience working in a content context with knowledge of design and design thinking will be highly competitive for this role.

💰 Compensation & Benefits

Salary Range: $124,700 - $180,650 USD per year (including potential sales incentive payments)

Benefits:

• Medical, Dental, Vision
• 401(k), FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

Working Hours: Varies upon the needs of the department

ASSUMPTION: The salary range provided is an estimate based on industry standards for a Staff Content Designer role with Visa's size and location. Final compensation may vary based on factors such as knowledge, skills, experience, and location.

📌 Applicant Insights

🔍 Company Context

Industry: Visa is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

Company Size: Visa has 10,001+ employees, providing a large and diverse work environment with ample opportunities for growth and collaboration.

Founded: Visa was founded in 1958 and has since grown into a global payments technology company.

Company Description:

• Visa's mission is to uplift everyone, everywhere by being the best way to pay and be paid.
• The company facilitates transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.
• Visa offers a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Company Specialties:

• Global payments technology

Company Website: Visa Careers

ASSUMPTION: Visa's global presence and extensive experience in the payments industry make it an attractive employer for candidates seeking a stable and innovative work environment.

📊 Role Analysis

Career Level: This role is at the senior individual contributor level, with the opportunity to grow and influence the content design practice at Visa.

Reporting Structure: The Staff Content Designer will report directly to the Head of Content Design and collaborate with various cross-functional teams.

Work Arrangement: This is a hybrid position, with an expectation of days in the office confirmed by the hiring manager.

Growth Opportunities:

• Contribute to the growth and development of Visa's content design practice
• Gain exposure to various teams and stakeholders, fostering professional growth and networking opportunities
• Potential for career progression into leadership or management roles within the content design team

ASSUMPTION: This role offers significant growth potential for candidates eager to make a substantial impact on Visa's content design practice and user experiences.

🌍 Location & Work Environment

Office Type: Visa's Austin office is a modern, collaborative workspace designed to facilitate productivity and innovation.

Office Location(s): 12301 Research Blvd, Austin, TX 78759, US

Geographic Context:

• Austin is the capital city of Texas and the 11th-most populous city in the United States
• The city is known for its vibrant music scene, tech industry, and outdoor activities
• Austin offers a diverse and multicultural environment, with a cost of living slightly above the national average

Work Schedule: The working hours for this role vary upon the needs of the department, with a standard workweek of 40 hours.

ASSUMPTION: Austin's thriving tech industry and diverse cultural scene make it an attractive location for professionals seeking a dynamic and engaging work environment.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• On-site or virtual interview with the content design team
• Final interview with the Head of Content Design

Key Assessment Areas:

• Portfolio review and discussion
• Content strategy and design exercises
• Behavioral and situational interview questions

Application Tips:

• Tailor your resume and cover letter to highlight your relevant content design experience and skills
• Prepare a portfolio showcasing your best work, including content strategy, design, and UX writing samples
• Research Visa's content design practice and be prepared to discuss how you can contribute to its growth and success

ATS Keywords: Content Strategy, Content Design, UX Writing, Human-Centered Design, Collaboration, Problem Solving, Communication, Attention to Detail, Information Architecture, Design Research, Storytelling, Critical Thinking, Project Management, Content Standards

ASSUMPTION: Visa's application process is designed to assess candidates' technical skills, problem-solving abilities, and cultural fit within the content design team.

🛠️ Tools & Technologies

• Content management systems (e.g., Adobe Experience Manager, Contentful)
• Design tools (e.g., Sketch, Figma, Adobe XD)
• Collaboration tools (e.g., Microsoft Office, Google Workspace)
• Project management tools (e.g., JIRA, Asana, Trello)

ASSUMPTION: The specific tools and technologies used in this role may vary depending on Visa's content design team's preferences and the projects at hand.

👔 Cultural Fit Considerations

Company Values:

• Collaborative and inclusive
• Customer-focused and innovative
• One Visa, one team

Work Style:

• Collaborative and team-oriented
• Data-driven and analytical
• Agile and adaptable

Self-Assessment Questions:

• Do you thrive in a collaborative and inclusive work environment?
• Are you customer-focused and committed to delivering innovative solutions?
• Do you embrace a data-driven approach to decision-making and problem-solving?
• Are you able to adapt to changing priorities and work in an agile manner?

ASSUMPTION: Candidates who align with Visa's company values and work style will be well-suited to this role and the company's culture.

⚠️ Potential Challenges

• Managing multiple projects and deadlines in a fast-paced, dynamic environment
• Collaborating effectively with cross-functional teams and stakeholders with varying levels of content design knowledge
• Balancing the need for consistency and standardization with the flexibility to adapt to unique project requirements
• Keeping up with industry trends and best practices in content strategy, design, and user experience

ASSUMPTION: These challenges can be overcome by strong project management skills, effective communication, and a willingness to learn and adapt in a fast-paced environment.

📈 Similar Roles Comparison

• Unlike other content design roles, this position focuses on establishing content strategy and contributing to Visa's design system, requiring a strong understanding of both content design and project management
• Visa's global presence and extensive experience in the payments industry offer unique opportunities for growth and collaboration not found in smaller or less established organizations
• This role is well-suited for candidates seeking to make a significant impact on a large-scale, global content design practice

ASSUMPTION: Candidates should consider their career goals and preferences when comparing this role to similar positions in other organizations.

📝 Sample Projects

• Developing a comprehensive content strategy for a new product launch, including content models, templates, and user flows
• Collaborating with a cross-functional team to redesign an existing product's content and user experience, improving usability and accessibility
• Creating and implementing a content review process to ensure consistency and quality across Visa's digital properties

ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and collaborations required for this role, showcasing the opportunity for candidates to make a significant impact on Visa's content design practice.

❓ Key Questions to Ask During Interview

• Can you describe the current state of Visa's content design practice and the team's priorities for the next 12-24 months?
• How does the content design team collaborate with other departments, such as product, design, and marketing, to ensure consistent and effective content across Visa's digital properties?
• What opportunities exist for professional growth and development within the content design team, and how does Visa support the career advancement of its employees?
• How does Visa approach accessibility and inclusivity in its content design and user experience practices?
• What is the typical work-life balance for employees in this role, and how does Visa support work-life balance initiatives?

ASSUMPTION: These questions are designed to help candidates better understand the role, the team, and the company culture, enabling them to make an informed decision about their fit within the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through Visa's Careers page
• Tailor your resume and cover letter to highlight your relevant content design experience and skills
• Prepare a portfolio showcasing your best work, including content strategy, design, and UX writing samples
• Research Visa's content design practice and be prepared to discuss how you can contribute to its growth and success
• Follow up with Visa's hiring manager one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.