📌 Core Information
🔹 Job Title: Staff Product Manager, Consumer Account Management
🔹 Company: Affirm
🔹 Location: Remote US
🔹 Job Type: Full-time
🔹 Category: Financial Services
🔹 Date Posted: April 29, 2025
🔹 Experience Level: 6+ years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Defining and executing product vision and strategy for consumer account management across Affirm’s products
- Leading the consumer account management product area, driving excitement within the organization, and negotiating resources
- Developing, prioritizing, and executing a dynamic product roadmap
- Measuring and reporting on the success of the product area
- Collaborating cross-functionally with engineering, design, data analytics, user research, marketing, infosec, fraud, and other teams
- Communicating regularly across product and engineering teams, and presenting to C-level executives
ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and the ability to balance short-term wins with long-term innovation.
📋 Key Responsibilities
✅ Define and execute the product vision and strategy for consumer account management across Affirm’s products
✅ Lead the consumer account management product area, driving excitement within the organization, and negotiating resources
✅ Develop, prioritize, and execute a dynamic product roadmap, balancing short-term wins with long-term innovation
✅ Work with analytics teams to measure ongoing success of the product area and report to the leadership team
✅ Collaborate cross-functionally with various teams to ensure smooth product development
✅ Act as the glue that keeps stakeholders aligned and on track
✅ Regularly communicate across product and engineering teams, and present to C-level executives
ASSUMPTION: This role requires strong communication skills, the ability to influence stakeholders, and a data-driven approach to decision-making.
🎯 Required Qualifications
Education: Bachelor’s degree in a related field or equivalent practical experience
Experience: 6+ years of product management experience
Required Skills:
- Proven track record of developing and championing product strategy with quantifiable impact
- Analytical metrics-based approach to identifying, sizing, and solving problems
- Experimentation mindset to rapidly define hypotheses, test them quickly, and drive product velocity
- Compelling influencer with strong communication and interpersonal skills
- Ability to turn ambiguity into action and measurable impact
Preferred Skills:
- Experience in consumer finance or a related field
- Familiarity with Affirm’s products and services
ASSUMPTION: Candidates with experience in consumer finance or a related field may have an advantage in this role.
💰 Compensation & Benefits
Salary Range: $200,000 - $275,000 USD per year (based on location and experience level)
Benefits:
- Health care coverage for you and your dependents
- Flexible Spending Wallets for technology, food, lifestyle needs, and family-forming expenses
- Competitive vacation and holiday schedules
- Employee Stock Purchase Plan (ESPP)
Working Hours: Full-time, with flexible hours and remote work options
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. Actual compensation may vary based on individual qualifications and market conditions.
📌 Applicant Insights
🔍 Company Context
Industry: Affirm operates in the Financial Services industry, focusing on consumer finance and financial technology.
Company Size: Affirm has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.
Founded: Affirm was founded in 2012 and has since grown to become a publicly-traded company.
Company Description:
- Affirm is a point-of-sale lender that offers consumers the ability to buy now and pay later in installments without compounding interest.
- The company focuses on providing honest and transparent financial products to improve consumers’ lives.
- Affirm is expanding its product lines and becoming a global company, with offices in the United States, Canada, Europe, and beyond.
Company Specialties:
- eCommerce
- Payments
- Installment Loans
- Millennials
- Financial Services
- Online Payments
- Retail
- Personal Finance
- FinTech
- Financial Technology
- Financial Management
Company Website: www.affirm.com
ASSUMPTION: Affirm’s mission and values focus on delivering simple, honest, and transparent financial products to consumers.
📊 Role Analysis
Career Level: This role is at the senior level, with a focus on strategic decision-making and leadership.
Reporting Structure: The Staff Product Manager reports directly to the Head of Product for the Trust and Safety team.
Work Arrangement: This role is remote-friendly, with the option to work from home or in one of Affirm’s offices.
Growth Opportunities:
- As Affirm continues to grow, there may be opportunities for the Staff Product Manager to take on additional responsibilities or move into a leadership role.
- The company encourages internal mobility and provides opportunities for employees to explore different roles and teams.
ASSUMPTION: Affirm’s growth and expansion present numerous opportunities for career development and advancement.
🌍 Location & Work Environment
Office Type: Affirm has offices in several locations, including San Francisco, New York, Pittsburgh, Chicago, Toronto, Warsaw, Madrid, and London. However, this role is remote-friendly and can be performed from anywhere in the United States.
Office Location(s): San Francisco, New York, Pittsburgh, Chicago, Toronto, Warsaw, Madrid, and London
Geographic Context:
- The United States has a diverse and dynamic job market, with numerous opportunities for growth and development in the financial services industry.
- Affirm’s remote-friendly work environment allows employees to work from anywhere in the country, providing flexibility and work-life balance.
- The company’s global presence offers opportunities for employees to work with colleagues from various backgrounds and cultures.
Work Schedule: Full-time, with flexible hours and the option to work remotely
ASSUMPTION: Affirm’s remote-friendly work environment and global presence provide employees with the flexibility and opportunities to thrive in their roles.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a member of the People team
- Phone or video interview with the hiring manager
- On-site or virtual interview with the team
- Final interview with the Head of Product or another senior leader
Key Assessment Areas:
- Product strategy and vision
- Leadership and team management
- Problem-solving and analytical skills
- Communication and interpersonal skills
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Be prepared to discuss your product management experience and provide examples of your impact in previous roles
- Research Affirm’s products and services to demonstrate your understanding of the company and its mission
ATS Keywords: Product strategy, consumer account management, cross-functional collaboration, leadership, roadmap ownership, analytics, communication, problem-solving, influencing, data analysis, user research, fraud prevention, identity verification, experimentation, consumer finance, team collaboration, stakeholder management
ASSUMPTION: Affirm’s interview process is designed to assess candidates’ skills and cultural fit for the role and the company.
🛠️ Tools & Technologies
- Asana
- JIRA
- Confluence
- Google Suite (Gmail, Google Docs, Google Sheets, etc.)
- Slack
- Zoom
ASSUMPTION: Affirm uses various project management, collaboration, and communication tools to facilitate remote work and team collaboration.
👔 Cultural Fit Considerations
Company Values:
- People come first
- Integrity
- Quality
- Innovation
- Inclusion
Work Style:
- Collaborative and team-oriented
- Data-driven and analytical
- Adaptable and flexible
- Results-oriented and action-driven
Self-Assessment Questions:
- Do you align with Affirm’s company values and work style?
- Are you comfortable working in a remote and collaborative environment?
- Do you have experience working with cross-functional teams and stakeholders?
ASSUMPTION: Affirm’s company culture emphasizes people, integrity, quality, innovation, and inclusion, with a focus on collaboration, data-driven decision-making, and adaptability.
⚠️ Potential Challenges
- Balancing short-term wins with long-term innovation
- Managing cross-functional teams and stakeholders
- Working in a remote and distributed team environment
- Keeping up with the fast-paced and ever-evolving financial services industry
ASSUMPTION: These challenges can be mitigated through strong leadership, effective communication, and a data-driven approach to decision-making.
📈 Similar Roles Comparison
- This role is unique in its focus on consumer account management and fraud prevention within the financial services industry.
- Similar roles may include Product Manager, Consumer Finance, or Senior Product Manager, Fraud Prevention, but may have different responsibilities and reporting structures.
- Career paths for this role may include moving into a leadership position, such as Head of Product or Chief Product Officer, or transitioning into a related field, such as consumer finance or financial technology.
ASSUMPTION: This role offers a unique opportunity to work in a specialized area of the financial services industry and drive meaningful impact for consumers and merchants.
📝 Sample Projects
- Developing and implementing a new consumer authentication process to improve security and user experience
- Expanding Affirm’s identity verification capabilities to support global expansion
- Collaborating with cross-functional teams to design and launch a new fraud prevention feature
ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that the Staff Product Manager may undertake in this role.
❓ Key Questions to Ask During Interview
- Can you describe the current state of consumer account management at Affirm and the vision for its future?
- How does this role collaborate with other teams and stakeholders within Affirm?
- What are the biggest challenges facing the consumer account management team, and how can this role address them?
- How does Affirm support the professional growth and development of its employees?
- What is the work-life balance like for this role, and how does Affirm support remote work?
ASSUMPTION: These questions can help candidates better understand the role, the team, and the company, and assess their fit for the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through Affirm’s careers page
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for your interviews by researching Affirm’s products and services and practicing your responses to common product management interview questions
- If selected, be prepared to provide examples of your product management experience and impact in previous roles
- Follow up with the hiring manager or People team after your interviews to express your interest in the role and ask any remaining questions
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
