Strategic Account Analyst

📌 Core Information

🔹 Job Title: Strategic Account Analyst

🔹 Company: Kellermeyer Bergensons Services

🔹 Location: Remote (United States)

🔹 Job Type: Full-Time

🔹 Category: Facilities Services

🔹 Date Posted: July 2, 2025

🔹 Experience Level: Entry-Level to Mid-Level

🔹 Remote Status: Remote (with some travel)

🚀 Job Overview

Key aspects of this role include:

• Supporting strategic account management teams to achieve high-quality service levels for key clients.
• Analyzing data to identify trends, enhance service, and recommend process improvements.
• Monitoring key account metrics, spend in budget categories, and addressing anomalies.
• Coordinating client responses and supporting the preparation of performance reports.
• Working collaboratively with cross-functional teams to ensure delivery of solutions according to contractual requirements.

ASSUMPTION: This role is a gateway to the Strategic Account Manager position and offers opportunities for career growth within the company.

📋 Key Responsibilities

✅ Identify client service trends and recommend process improvements to the Strategic Account Manager.

✅ Track key account metrics, report on spend in budget categories, and address any anomalies.

✅ Coordinate response to client inquiries or issues, focusing on delivering excellent service.

✅ Support the preparation of Key Performance Indicator (KPI) reports for clients to meet their needs.

✅ Monitor the SAM client dashboard, including Health Scores at account and site level, and assist in developing Corrective Action Plans.

✅ Monitor and audit to ensure the contracted scope of work is being performed, escalating any inconsistencies to management/executive level.

✅ Liaise among clients, Strategic Account Managers, Business Analyst, and internal teams to ensure delivery of solutions according to contractual requirements.

✅ Assist the Strategic Account Manager in monitoring systems, including Quality Audits, Contract Project Work and Billable Project Work, and Timekeeping.

✅ Travel to client locations to attend meetings as needed.

✅ Validate Customer Experience reporting that tracks the scheduling, completion, and quality of work performed at client locations.

✅ Support the SAM team with client QBRs and regular meetings.

✅ Other duties as assigned.

ASSUMPTION: This role requires strong analytical, communication, and organizational skills, as well as the ability to work effectively in a team within a fast-paced environment.

🎯 Required Qualifications

Education: Bachelor's Degree preferred in Finance, business management, project management, account management, etc. Will consider candidates with a depth of related work experience as a substitute for the bachelor's degree.

Experience: 1-3 years of relevant professional experience preferred, but recent college graduates with strong internship, part-time, or other work experience will also be considered.

Required Skills:

• Strong work ethic and initiative for delivering quality outcomes and excellent customer service.
• Proactive mindset to anticipate and support changes in the business, with demonstrated problem-solving skills.
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly.
• Excellent interpersonal and communication skills, including the ability to write effective reports and business correspondence and present in front of a group.
• Ability to function effectively in a team within a fast-paced environment.
• Knowledge of Microsoft Office programs, with an emphasis on Excel (VLOOKUP, Pivot Tables, Graphs, etc.).

Preferred Skills:

• Experience in a related field or industry.
• Fluency in a second language.

ASSUMPTION: The ideal candidate will possess a strong work ethic, excellent organizational skills, and the ability to communicate effectively. A bachelor's degree is preferred, along with 1-3 years of relevant experience or strong internship experience.

💰 Compensation & Benefits

Salary Range: $75,000 - $95,000 per year

Benefits:

• Medical, dental, vision, and prescription drug coverage
• Paid time off, paid holidays, and sick time
• Life insurance and short-term disability (employer-paid)
• Long-term disability insurance
• Supplemental health insurance (e.g., accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet insurance
• PerkSpot Discount Program (discounts on travel, gyms, cell phones, restaurants, auto, apparel, and electronics)

Working Hours: Full-time (40 hours per week)

ASSUMPTION: The salary range for this position is based on market data and is intended to provide a general guideline. Actual compensation may vary depending on factors such as experience, qualifications, skills, internal equity, and geographic location.

📌 Applicant Insights

🔍 Company Context

Industry: Facilities Services

Company Size: 10,001+ employees (Large enterprise)

Founded: 1984 (as a privately held company)

Company Description:

• Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily.
• The company helps industry leaders across various verticals maintain clean, efficient, and welcoming spaces that support their operations.
• KBS offers a wide range of solutions, including janitorial services, floor care, exterior maintenance, trade services, facility operations support, and hospitality staffing.
• The company's commitment to quality has made it the choice of 47% of the Fortune 100.

Company Specialties:

• Landscape Management
• Facilities Maintenance
• Floorcare
• Snow Removal
• Trade Services
• Facility Operations Support
• Janitorial Services
• Contract Cleaning
• Parking Lot Maintenance
• Hospitality Staffing
• Exterior Maintenance

Company Website: http://www.kbs-services.com

ASSUMPTION: As a large enterprise, KBS offers numerous opportunities for career growth and development within the company.

📊 Role Analysis

Career Level: Entry-Level to Mid-Level (gateway to Strategic Account Manager position)

Reporting Structure: Reports directly to the Strategic Account Manager

Work Arrangement: Remote (with some travel nationwide)

Growth Opportunities:

• Progression to the Strategic Account Manager position
• Expansion of responsibilities based on performance and company needs
• Opportunities to work with various clients and industries

ASSUMPTION: This role offers a clear path for career growth within the company, with opportunities to work with various clients and industries.

🌍 Location & Work Environment

Office Type: Remote (with some travel nationwide)

Office Location(s): United States (with travel to client locations as needed)

Geographic Context:

• The United States offers a diverse range of industries and client bases for KBS to service.
• Travel to client locations may be required, with expenses covered by the company.

Work Schedule: Full-time (40 hours per week) with some flexibility for travel and client needs

ASSUMPTION: The remote work arrangement offers flexibility and the opportunity to work from various locations within the United States.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Final interview with the Strategic Account Manager
• Background check and offer

Key Assessment Areas:

• Problem-solving skills
• Analytical skills
• Communication skills (written and verbal)
• Organizational skills
• Cultural fit with the company and team

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role.
• Prepare for behavioral and situational interview questions that focus on problem-solving, communication, and organizational skills.
• Research the company and industry to demonstrate your understanding and enthusiasm for the position.
• Be prepared to discuss your experience with data analysis, client management, and process improvement.

ATS Keywords: Data Analysis, Client Management, Process Improvement, Problem Solving, Communication Skills, Organizational Skills, Microsoft Office, Excel, KPI Monitoring, Strategic Account Management

ASSUMPTION: The interview process will focus on assessing the candidate's problem-solving skills, analytical skills, communication skills, organizational skills, and cultural fit with the company and team.

🛠️ Tools & Technologies

• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excel (VLOOKUP, Pivot Tables, Graphs)
• Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
• Data visualization tools (e.g., Tableau, Power BI)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: The ideal candidate will possess strong skills in Microsoft Office, with an emphasis on Excel, as well as familiarity with CRM software, data visualization tools, and project management tools.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Customer Focus
• Continuous Improvement
• Collaboration
• Accountability

Work Style:

• Fast-paced and dynamic environment
• Team-oriented and collaborative
• Focus on delivering excellent customer service
• Proactive and solution-oriented mindset
• Strong attention to detail

Self-Assessment Questions:

• How do you handle working with multiple clients and prioritizing their needs?
• Can you provide an example of a time when you identified a problem, analyzed data, and implemented a solution?
• How do you ensure the quality of work performed by others, especially when working remotely?

ASSUMPTION: Candidates should assess their fit with the company's values and work style, as well as their ability to work effectively in a fast-paced, team-oriented environment with a focus on delivering excellent customer service.

⚠️ Potential Challenges

• Managing multiple clients and priorities simultaneously
• Working remotely with limited face-to-face interaction
• Addressing client concerns and issues promptly and effectively
• Keeping up with industry trends and best practices in facilities services
• Meeting deadlines and maintaining a strong work-life balance

ASSUMPTION: The ideal candidate will possess strong organizational skills, excellent communication skills, and the ability to work effectively in a fast-paced, remote environment with a focus on delivering excellent customer service.

📈 Similar Roles Comparison

• Strategic Account Analyst vs. Account Manager: The Strategic Account Analyst role focuses more on data analysis and process improvement, while the Account Manager role is more client-facing and responsible for day-to-day account management.
• Facilities Services Industry Context: The facilities services industry is competitive and dynamic, with a strong focus on customer satisfaction and continuous improvement.
• Career Path Comparison: The Strategic Account Analyst role is a gateway to the Strategic Account Manager position, offering opportunities for career growth and development within the company.

ASSUMPTION: Candidates should consider their career goals and preferences when comparing this role to similar positions in the industry.

📝 Sample Projects

• Analyzing client data to identify trends and opportunities for service enhancement
• Developing and implementing a process improvement plan to reduce client response time
• Monitoring key account metrics and addressing anomalies to ensure budget compliance
• Coordinating client responses and supporting the preparation of performance reports
• Assisting in the development and monitoring of Corrective Action Plans

ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for the Strategic Account Analyst role.

❓ Key Questions to Ask During Interview

• What are the most significant challenges facing the Strategic Account Management team currently, and how can this role help address them?
• How does this role support the growth and development of the Strategic Account Management team?
• What opportunities are there for professional growth and advancement within the company for this role?
• How does the company support work-life balance for its employees, especially those working remotely?
• What are the company's plans for expansion or growth in the near future, and how might this role contribute to those plans?

ASSUMPTION: These key questions help candidates better understand the role, the team, and the company's growth prospects.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the provided link
• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions that focus on problem-solving, communication, and organizational skills
• Research the company and industry to demonstrate your understanding and enthusiasm for the position
• Be prepared to discuss your experience with data analysis, client management, and process improvement
• Follow up with the hiring manager within one week of your interview to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.