📌 Core Information
🔹 Job Title: Student, Digital Employee Experience Communications Specialist (Fall 2025)
🔹 Company: Sun Life
🔹 Location: Toronto, Ontario (Sun Life Toronto One York) and Waterloo, Ontario (Sun Life Waterloo King)
🔹 Job Type: Full-time, Temporary (4 months, Sept-Dec 2025)
🔹 Category: Temporary Employee
🔹 Date Posted: May 2, 2025
🔹 Experience Level: Students with a December 2025 or later graduation date
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Supporting the Chief Technology Office (CTO) Employee Experience Delivery (EED) team in providing a frictionless technology experience to Sun Life employees
- Creating end-user communications, documentation, and best practices to drive adoption and effectiveness of services
- Managing peer-to-peer learning and adoption platforms for collaboration and productivity tools
- Gathering employee feedback and analyzing data to support change management projects
- Collaborating with subject matter experts and IT partners to represent the voice of the user and contribute to service improvements
ASSUMPTION: This role requires strong communication, analytical, and problem-solving skills, as well as the ability to build effective relationships across both business and technical teams. It is ideal for students seeking real-world experience in digital communications and employee experience.
📋 Key Responsibilities
✅ Develop communication material, service documentation, and share best practices to support increased adoption and effectiveness of services
✅ Manage peer-to-peer learning and adoption platforms for collaboration and productivity tools
✅ Gather employee feedback about collaboration and productivity tools
✅ Analyze data and create reports with recommendations
✅ Support change management projects as needed
ASSUMPTION: The role requires strong attention to detail, flexibility, and the ability to quickly adapt to changing priorities. It also demands excellent PC skills, including proficiency in Windows, Microsoft Office, Microsoft Teams, and SharePoint Online. Video editing skills would be considered an asset.
🎯 Required Qualifications
Education: Students with a December 2025 or later graduation date
Required Skills:
- Strong written and verbal communication skills
- Demonstrated analytical and problem-solving skills
- Empathy
- Attention to detail
- Ability to build effective working relationships across both business and technical teams
- Strong planning and organizational skills, with the ability to multi-task
- Flexibility and the ability to quickly adapt to changing priorities
- Excellent PC skills (Windows, Microsoft Office, Microsoft Teams, SharePoint Online)
Preferred Skills:
ASSUMPTION: While not explicitly stated, it is assumed that applicants should have a strong understanding of digital communications and employee experience, as well as relevant experience or coursework in these areas.
💰 Compensation & Benefits
Salary Range: The Base Pay range is for the primary location for which the job is posted. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.
Benefits:
- Professional Development Workshops
- Student Awards
- Socials
Working Hours: 40 hours per week, with flexibility depending on the specific Campus program
ASSUMPTION: The salary range and benefits are subject to change and may vary depending on the specific Campus program. Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.
📌 Applicant Insights
🔍 Company Context
Industry: Sun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives. They provide a wide range of insurance and investment products and services in key markets around the world.
Company Size: Sun Life has 10,001+ employees worldwide, with a significant presence in Canada, the United States, the United Kingdom, Hong Kong, the Philippines, and Indonesia.
Founded: Sun Life was founded in 1865 and has since grown into a global organization with a rich history and strong reputation.
Company Description:
- Sun Life is committed to creating a flexible work environment where employees are empowered to do their best work.
- The company offers a unique student culture designed to help students grow both personally and professionally beyond their role.
- Sun Life is recognized as Canada’s Best Employers for Recent Graduates and Canada's Best Workplaces by Great Place to Work in 2025.
- The company is dedicated to diversity and inclusion, with a workforce comprising wide perspectives and creative ideas that benefit clients, communities, and employees.
Company Specialties:
- Life and health insurance
- Investment products and services
- Group benefits
- Retirement services
Company Website: http://www.sunlife.com
ASSUMPTION: Sun Life's commitment to employee development, diversity, and inclusion makes it an attractive employer for students seeking meaningful work experience and growth opportunities.
📊 Role Analysis
Career Level: This is an entry-level role designed for students seeking real-world experience in digital communications and employee experience.
Reporting Structure: The Specialist will report to the Employee Experience Delivery (EED) team within the Chief Technology Office (CTO).
Work Arrangement: This is an on-site role with a 4-month term length (Sept-Dec 2025).
Growth Opportunities:
- Gain valuable experience in digital communications and employee experience
- Contribute to meaningful work and actively work towards team goals
- Join Sun Life's unique student culture and participate in professional development workshops, student awards, and social events
- Potential transition into a permanent role after graduation
ASSUMPTION: This role offers students the opportunity to develop their skills, gain experience, and make a real impact while contributing to Sun Life's mission.
🌍 Location & Work Environment
Office Type: Sun Life's offices are modern and collaborative workspaces designed to foster productivity and innovation.
Office Location(s): Sun Life Toronto One York and Sun Life Waterloo King
Geographic Context:
- Toronto, Ontario: A vibrant, multicultural city with a thriving tech industry and numerous attractions
- Waterloo, Ontario: A tech hub with a strong startup ecosystem and a high quality of life
Work Schedule: The work schedule is Monday to Friday, with flexibility depending on the specific Campus program
ASSUMPTION: Sun Life's offices provide a supportive and engaging work environment that encourages collaboration and growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager and/or team members
- Final decision and offer
Key Assessment Areas:
- Communication skills
- Analytical and problem-solving skills
- Cultural fit and alignment with Sun Life's values
- Relevant experience or coursework in digital communications and employee experience
Application Tips:
- Tailor your resume and cover letter to highlight your relevant skills and experiences
- Demonstrate your understanding of digital communications and employee experience in your application materials
- Prepare for behavioral and situational interview questions that assess your communication, analytical, and problem-solving skills
- Research Sun Life's company culture and values to ensure a strong cultural fit
ATS Keywords: Digital communications, employee experience, collaboration, productivity tools, change management, data analysis, peer-to-peer learning, end-user communication, service documentation, best practices
ASSUMPTION: Sun Life's application process is designed to assess candidates' skills, experiences, and cultural fit, with a focus on communication, analytical, and problem-solving abilities.
🛠️ Tools & Technologies
- Windows
- Microsoft Office (Word, Excel, PowerPoint)
- Microsoft Teams
- SharePoint Online
- Video editing software (asset)
ASSUMPTION: Proficiency in these tools and technologies is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Client-centric
- Trustworthy
- Respectful
- Inclusive
- Performance-driven
Work Style:
- Collaborative
- Innovative
- Adaptable
- Results-oriented
Self-Assessment Questions:
- How do you demonstrate Sun Life's value of being client-centric in your daily work?
- Can you provide an example of a time when you had to adapt to changing priorities or circumstances, and how did you handle it?
- How do you foster a respectful and inclusive work environment, and can you give an example of a time when you did so?
ASSUMPTION: Sun Life values candidates who align with their core values and work style, and who can demonstrate their fit through their experiences and responses to interview questions.
⚠️ Potential Challenges
- Managing multiple projects and deadlines simultaneously
- Adapting to changing priorities and requirements
- Gathering and analyzing data to inform decision-making
- Communicating effectively with diverse stakeholders, including business and technical teams
ASSUMPTION: These challenges can be overcome with strong organizational skills, flexibility, and effective communication.
📈 Similar Roles Comparison
- This role is unique in its focus on digital communications and employee experience within the financial services industry
- It offers students the opportunity to gain valuable experience in a specific area of expertise within a large, global organization
- Career paths from this role may include positions in digital communications, employee experience, or related fields within the financial services industry
ASSUMPTION: This role provides a unique opportunity for students to gain specialized experience and develop their skills in a specific area of expertise.
📝 Sample Projects
- Developing a communication campaign to promote a new productivity tool
- Creating user-friendly documentation for a collaboration platform
- Analyzing employee feedback to inform change management initiatives
ASSUMPTION: These sample projects demonstrate the range of responsibilities and tasks associated with this role.
❓ Key Questions to Ask During Interview
- Can you describe a typical day or week in this role?
- How does this role contribute to Sun Life's overall mission and goals?
- What opportunities are there for professional development and growth within this role and the broader organization?
- How does Sun Life support work-life balance for its employees?
- Can you provide an example of a successful change management project within Sun Life, and what role did digital communications play in its success?
ASSUMPTION: These questions demonstrate a candidate's interest in the role, the organization, and their fit with Sun Life's values and culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences
- Prepare for behavioral and situational interview questions that assess your communication, analytical, and problem-solving skills
- Research Sun Life's company culture and values to ensure a strong cultural fit
- Follow up with the hiring manager within one week of submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
