Supervisor, Marketing & Client Experience

📌 Core Information

🔹 Job Title: Supervisor, Marketing & Client Experience

🔹 Company: moomoo

🔹 Location: Kuala Lumpur, Malaysia

🔹 Job Type: Full-time

🔹 Category: Financial Services

🔹 Date Posted: June 5, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading and developing a team to deliver superior client service and brand representation
• Overseeing in-store marketing initiatives and ensuring regulatory compliance
• Managing day-to-day operations and ensuring operational excellence
• Collaborating with cross-functional teams to execute campaigns and product activations
• Acting as the brand ambassador during VIP visits and events

ASSUMPTION: This role requires a balance of leadership, marketing, and operational skills, with a strong focus on client experience and regulatory compliance.

📋 Key Responsibilities

✅ Team Leadership & Performance:

• Lead, coach, and develop a team of client experience staff
• Foster a high-performance, customer-first culture
• Act as the senior point of contact for in-store matters

✅ Business Growth & Client Engagement:

• Drive footfall, engagement, and conversion through effective campaigns
• Collaborate with product teams to localize and execute outreach initiatives
• Supervise and coordinate branch-level marketing initiatives
• Monitor client engagement activities and provide feedback on campaign effectiveness
• Serve as the brand ambassador during VIP visits, partnership events, and media opportunities

✅ Operations & Store Management:

• Oversee day-to-day operations and ensure processes, tools, and materials are efficient, accurate, and compliant
• Manage staffing, scheduling, inventory, vendor coordination, and facilities
• Monitor customer behavior, traffic trends, and service metrics to improve store layout and experience flow
• Develop, implement, maintain, and continuously improve store-level policies, SOPs, service standards, and operational guidelines

✅ Risk Management & Regulatory Compliance:

• Ensure full compliance with local regulatory requirements
• Coordinate with Legal, Compliance, and Risk teams to maintain audit-readiness and uphold data privacy and security protocols
• Identify and mitigate potential service or operational risks; proactively manage incidents and escalate issues when needed

✅ Ad-hoc Duties:

• Undertake special projects or operational tasks as assigned by management

ASSUMPTION: This role requires strong leadership, marketing, and operational skills, with a focus on driving business growth, client engagement, and regulatory compliance.

🎯 Required Qualifications

Education: Bachelor’s degree in Business, Finance, Marketing, Communications, or a related field.

Experience: Minimum of 5 years of experience in customer experience, retail, financial services, or fintech, including 3 years in a supervisory or leadership role.

Required Skills:

• Solid understanding of investment products, online trading platforms, or fintech ecosystems
• Excellent interpersonal and communication skills
• Fluency in English, Bahasa Malaysia, and Chinese (Mandarin/Cantonese) — both spoken and written
• Willingness to work weekends or public holidays, as per operational needs

Preferred Skills:

• Familiarity with regulatory standards by the Securities Commission Malaysia and Bursa Malaysia
• Proven experience in launching new retail/branch concepts or customer engagement hubs
• CMSRL holder - Dealing in Securities, Module 6 & 7 (Preferred)
• Unit Trust Consultant (Must pass Computerised Unit Trust Examination)

ASSUMPTION: This role requires a well-rounded candidate with a strong educational background, relevant experience, and excellent communication skills in multiple languages.

💰 Compensation & Benefits

Salary Range: Based on industry standards for a supervisory role in Kuala Lumpur, the estimated salary range for this position is RM 8,000 - RM 12,000 per month.

Benefits:

• Competitive compensation & benefits
• Fun loving and diverse work environment

Working Hours: Full-time position with the possibility of working weekends or public holidays as per operational needs.

ASSUMPTION: The salary range is an estimate based on industry standards for a supervisory role in Kuala Lumpur. The actual salary may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Futu Holdings Limited operates in the financial services industry, offering a one-stop digital platform for investing, with a global presence across multiple countries.

Company Size: moomoo is part of Futu Holdings Limited, which has 1,001-5,000 employees globally. This size allows for ample growth opportunities and a diverse work environment.

Founded: Futu Holdings Limited was founded in 2012, with moomoo launching subsequently. The company has since grown to serve over 26 million users worldwide.

Company Description:

• Futu Holdings Limited is committed to transforming the investing experience for investors worldwide
• The company offers a one-stop digital platform, Futubull and moomoo, enabling users to become better investors on the go
• Futu's mission is to make investing easier and not alone, empowering investors of all levels to achieve their financial goals

Company Specialties:

• Online trading platforms
• Fintech ecosystems
• Investment products

Company Website: https://www.futuholdings.com/en-us/

ASSUMPTION: Futu Holdings Limited is a well-established company in the fintech industry, offering a comprehensive and holistic work experience and package for its employees.

📊 Role Analysis

Career Level: This role is a supervisory position, offering opportunities for career growth and development within the company.

Reporting Structure: The Supervisor, Marketing & Client Experience will report directly to the Branch Manager and oversee a team of client experience staff.

Work Arrangement: This is an on-site, full-time position with the possibility of working weekends or public holidays as per operational needs.

Growth Opportunities:

• Progression to a managerial or leadership role within the company
• Expansion of responsibilities based on performance and business needs
• Cross-functional collaboration and learning opportunities

ASSUMPTION: This role offers strong growth potential for the right candidate, with opportunities for career advancement and skill development within the company.

🌍 Location & Work Environment

Office Type: The Experience Centre is a retail space focused on client experience and engagement.

Office Location(s): Kuala Lumpur, Malaysia

Geographic Context:

• Kuala Lumpur is the capital and largest city of Malaysia, with a diverse and multicultural population
• The city offers a vibrant and dynamic work environment, with numerous opportunities for professional growth and development
• Kuala Lumpur is home to a thriving financial services industry, with numerous international and local companies operating in the city

Work Schedule: Full-time position with the possibility of working weekends or public holidays as per operational needs.

ASSUMPTION: The work environment at moomoo is fun loving and diverse, with a strong focus on client experience and engagement.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or video interview with the hiring manager
• Final decision and offer

Key Assessment Areas:

• Leadership and team management skills
• Marketing and campaign management experience
• Operational and risk management skills
• Regulatory compliance knowledge
• Communication and interpersonal skills

Application Tips:

• Tailor your resume to highlight relevant experience and skills for this role
• Prepare for behavioral and situational interview questions, focusing on your leadership, marketing, and operational skills
• Research the company and industry to demonstrate your enthusiasm and understanding of the role

ATS Keywords: Team Leadership, Marketing, Client Experience, Regulatory Compliance, Risk Management, Operational Excellence, Performance Management, Client Engagement, Retail Management, Campaign Effectiveness, Investment Products, Data Privacy, Staff Management, Training

ASSUMPTION: The application process for this role is likely to be competitive, with a focus on assessing the candidate's leadership, marketing, and operational skills, as well as their cultural fit with the company.

🛠️ Tools & Technologies

• Online trading platforms (Futubull and moomoo)
• Customer relationship management (CRM) software
• Marketing automation tools
• Operational and risk management software

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the company's internal systems and processes.

👔 Cultural Fit Considerations

Company Values:

• Make investing easier and not alone
• Empower investors of all levels to achieve their financial goals
• Build a world where smarter investing is within reach for all

Work Style:

• Collaborative and team-oriented
• Focused on client experience and engagement
• Data-driven and results-oriented

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic work environment?
• Are you passionate about empowering investors and driving business growth?
• Do you have strong leadership, marketing, and operational skills, with a focus on regulatory compliance?

ASSUMPTION: Candidates who are a strong cultural fit for moomoo will be passionate about empowering investors, thrive in a fast-paced work environment, and possess strong leadership, marketing, and operational skills.

⚠️ Potential Challenges

• Managing a diverse team with varying levels of experience and skills
• Balancing the demands of marketing campaigns, operational tasks, and regulatory compliance
• Adapting to a fast-paced, dynamic work environment with changing priorities and deadlines
• Working weekends or public holidays as per operational needs

ASSUMPTION: This role presents unique challenges, including managing a diverse team, balancing multiple priorities, and adapting to a fast-paced work environment.

📈 Similar Roles Comparison

• This role is unique in its focus on both marketing and client experience, as well as operational management
• Similar roles in the industry may focus more on one aspect, such as marketing or operations, or may not have a supervisory component
• Career progression in this role may lead to managerial or leadership positions within the company

ASSUMPTION: This role offers a unique blend of responsibilities, with a focus on marketing, client experience, and operational management, as well as strong growth potential for the right candidate.

📝 Sample Projects

• Launching a new retail/branch concept or customer engagement hub
• Executing a marketing campaign to drive footfall, engagement, and conversion
• Implementing operational improvements to enhance service excellence and efficiency

ASSUMPTION: Sample projects for this role may involve launching new retail concepts, executing marketing campaigns, or implementing operational improvements to drive business growth and enhance client experience.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and how this role fits into the organization?
• What are the key priorities for this role in the first 90 days?
• How does the company support the professional development and growth of its employees?
• What are the most challenging aspects of this role, and how have previous incumbents addressed them?
• How does the company ensure a positive work-life balance for its employees?

ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and allows you to better understand the company's culture and expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the application link
• Tailor your resume to highlight your relevant experience and skills for this role
• Prepare a cover letter that demonstrates your enthusiasm for the role and understanding of the company's mission and values
• If applicable, prepare examples or a portfolio showcasing your marketing, operational, and leadership skills
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.