Social Media Customer Relationship Specialist

📌 Core Information

🔹 Job Title: Social Media Customer Relationship Specialist

🔹 Company: TEKsystems

🔹 Location: Warren, MI

🔹 Job Type: Hybrid

🔹 Category: Customer Service

🔹 Date Posted: April 24, 2025

🔹 Experience Level: Entry Level

🔹 Remote Status: On-site (Hybrid)

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service through social media platforms
• Managing customer cases and ensuring operational metrics are met
• Proactively identifying sales leads and educating customers on product functionality
• Collaborating with the team to improve processes and contribute to efficiencies

ASSUMPTION: This role requires strong communication skills, adaptability, and the ability to multitask while maintaining a high level of customer service.

📋 Key Responsibilities

✅ Answer inbound comments from customers on various social media platforms, including Facebook, Twitter, Instagram, Google Play, and App Store

✅ Create and manage cases for customers needing more complex assistance

✅ Complete follow-up tasks and achieve operational metrics

✅ Proactively identify sales leads and educate in-market customers on product functionality and services

✅ Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns/inquiries

✅ Participate in required training and certifications to maintain technical knowledge and skills

✅ Adhere to standard work processes and contribute to improvements when possible

✅ Utilize correct tools to efficiently manage concurrent activities

ASSUMPTION: This role requires a high level of attention to detail, strong problem-solving skills, and the ability to work well under pressure.

🎯 Required Qualifications

Education: Bachelor's degree in English, marketing, business, journalism, communications, or a similar concentration

Experience: 1+ years of experience in a customer service-related profession and 1+ years of social platform experience

Required Skills:

• Strong customer service skills
• Documentation writing skills
• Proficient in social media platforms
• Strong reading comprehension and written communication skills
• Computer navigation and typing proficiency (minimum 40 WPM)

Preferred Skills:

• Previous experience in a similar role
• Familiarity with CRM software

ASSUMPTION: While a Bachelor's degree is preferred, candidates with relevant experience may also be considered.

💰 Compensation & Benefits

Salary Range: $18.00 - $19.00 per hour

Benefits:

• Medical, dental, and vision insurance
• Critical illness, accident, and hospital insurance
• 401(k) Retirement Plan
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Working Hours: Full-time (40 hours per week)

ASSUMPTION: The salary range provided is an estimate based on the job title, location, and experience level. Actual compensation may vary based on individual qualifications and company policy.

📌 Applicant Insights

🔍 Company Context

Industry: TEKsystems is a leading provider of IT services and IT consulting, focusing on helping clients activate ideas and solutions to take advantage of a new world of opportunity.

Company Size: TEKsystems has over 10,000 employees globally, providing a large network of resources and opportunities for growth.

Founded: TEKsystems was founded in 1983 and has since grown to become a part of Allegis Group, one of the largest staffing companies in the world.

Company Description:

• TEKsystems helps clients activate ideas and solutions to take advantage of a new world of opportunity
• The company offers a range of services, including IT services, talent services, and real-world application
• TEKsystems works with over 6,000 clients, including 80% of the Fortune 500

Company Specialties:

• IT Services
• IT Talent Management Expertise
• Staffing Services
• Digital Services
• Advisory Services
• Co-led Services
• Enterprise Services
• DevOps and Automation
• Risk & Security
• Cloud Enablement and Migration
• Enterprise Applications
• Telecom Design and Implementation
• and Technology Operations

Company Website: TEKsystems

ASSUMPTION: TEKsystems' large client base and diverse service offerings provide ample opportunities for career growth and development.

📊 Role Analysis

Career Level: This role is an entry-level position, offering an excellent starting point for a career in customer service and social media management.

Reporting Structure: The Social Media Customer Relationship Specialist will report directly to the Customer Relationship Manager.

Work Arrangement: This is a hybrid position, requiring on-site work at the Warren, MI office.

Growth Opportunities:

• Progression to a Senior Customer Relationship Specialist role
• Transition to other customer service or social media management roles within the company
• Opportunities for professional development and training

ASSUMPTION: With TEKsystems' extensive client base and diverse service offerings, there are numerous opportunities for career growth and development within the company.

🌍 Location & Work Environment

Office Type: TEKsystems' Warren, MI office is a modern, collaborative workspace designed to foster productivity and innovation.

Office Location(s): 7437 Race Road, Hanover, MD 21076, US

Geographic Context:

• Warren, MI is located in the Detroit metropolitan area, offering a diverse range of cultural, recreational, and entertainment options
• The area has a humid continental climate, with warm summers and cold, snowy winters
• Warren is the third most populous city in Michigan, with a population of over 135,000 residents

Work Schedule: The standard work schedule for this role is Monday through Friday, 8:00 AM to 5:00 PM, with a one-hour lunch break.

ASSUMPTION: The work environment at TEKsystems is dynamic and fast-paced, requiring strong adaptability and time management skills.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Customer service skills and experience
• Social media platform proficiency
• Communication and problem-solving skills
• Adaptability and multitasking abilities

Application Tips:

• Highlight relevant customer service and social media experience in your resume
• Tailor your cover letter to demonstrate your enthusiasm for the role and company
• Prepare examples of how you've handled challenging customer interactions in the past
• Research TEKsystems and the role to show your understanding of the company and its services

ATS Keywords: Customer service, social media, communication, problem-solving, adaptability, multitasking, TEKsystems, Warren, MI

ASSUMPTION: The application process for this role may vary depending on the specific needs of the hiring manager and the company's current hiring practices.

🛠️ Tools & Technologies

• Social media platforms (Facebook, Twitter, Instagram, etc.)
• CRM software (e.g., Salesforce, Zendesk)
• Customer service software (e.g., Zendesk, Freshdesk)
• Typing software (e.g., Typing.com, TypeRacer)

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the company's current technology stack and the needs of the customer service team.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Collaborative
• Accountable
• Adaptable

Work Style:

• Fast-paced and dynamic
• Team-oriented and collaborative
• Results-driven and focused on continuous improvement

Self-Assessment Questions:

• Do you have a strong passion for providing exceptional customer service?
• Are you comfortable working in a fast-paced, dynamic environment?
• Do you thrive in a collaborative, team-oriented work setting?
• Are you committed to continuous learning and professional development?

ASSUMPTION: TEKsystems values a diverse and inclusive work environment, fostering a culture of collaboration, innovation, and continuous improvement.

⚠️ Potential Challenges

• Handling high volumes of customer inquiries and comments during peak hours
• Managing complex customer cases and ensuring timely resolution
• Adapting to changes in processes and workflows as the company grows and evolves
• Balancing multiple tasks and priorities while maintaining a high level of customer service

ASSUMPTION: These challenges can be overcome with strong time management skills, adaptability, and a commitment to continuous learning and improvement.

📈 Similar Roles Comparison

• Compared to other customer service roles, this position has a stronger focus on social media management and communication
• This role may have more exposure to complex customer cases and require a higher level of problem-solving skills
• Career progression in this role may lead to opportunities in social media management, customer experience, or other related fields

ASSUMPTION: While this role shares similarities with other customer service positions, its focus on social media management and communication sets it apart.

📝 Sample Projects

• Developing and implementing a social media customer service strategy
• Creating and managing customer cases for complex inquiries and issues
• Analyzing customer feedback and trends to identify areas for improvement
• Collaborating with the team to improve processes and workflows

ASSUMPTION: These sample projects demonstrate the key responsibilities and required skills for the Social Media Customer Relationship Specialist role.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does this role collaborate with other departments within the company?
• What opportunities are there for professional development and growth within the company?
• How does TEKsystems support work-life balance for its employees?
• What are the key priorities for this role in the first 90 days?

ASSUMPTION: Asking thoughtful, insightful questions during the interview process demonstrates your interest in the role and commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant customer service and social media experience
• Write a cover letter expressing your enthusiasm for the role and company
• Prepare examples of how you've handled challenging customer interactions in the past
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.