SVP, Client Success & Account Management

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📌 Core Information

🔹 Job Title: SVP, Client Success & Account Management

🔹 Company: MedeAnalytics

🔹 Location: Richardson, Texas, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX), 💼 Account Management

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Leading client success initiatives and developing client-specific growth strategies
• Managing and strengthening existing client portfolios
• Directly owning key accounts to drive growth and retention
• Collaborating with cross-functional teams to ensure seamless client experiences

ASSUMPTION: The job involves a high level of strategic thinking and client interaction, based on the need to develop and execute growth strategies while maintaining strong relationships.

📋 Key Responsibilities

✅ Develop growth and retention strategies for healthcare SaaS solutions

✅ Build and maintain strong relationships with key stakeholders

✅ Leverage AI-driven insights to inform clients and improve outcomes

✅ Collaborate with product teams to enhance features and expand product adoption

✅ Work with cross-functional teams to resolve client inquiries promptly

✅ Monitor client health metrics to ensure satisfaction and achieve retention targets

✅ Provide internal feedback to improve product offerings

✅ Develop and manage a high-performing team to execute company strategies

ASSUMPTION: Responsibilities suggest a dual focus on client interaction and internal leadership, indicating the need for a strong leader who can balance both elements.

🎯 Required Qualifications

Education: Bachelor's and/or Master's degree in Business, Healthcare Administration, or a related field

Experience: Over 10 years in account management or client success within SaaS or healthcare technology firms

Required Skills:

• Deep understanding of healthcare systems
• Expertise in SaaS solutions and AI or data analytics
• Strong relationship-building and strategic engagement skills

Preferred Skills:

• Experience with CRM tools and analytics platforms like Tableau or Power BI
• Knowledge of revenue cycle management and healthcare consulting

ASSUMPTION: The role requires someone with an analytical mindset and excellent communication skills, as interaction with clients and data interpretation are key aspects.

💰 Compensation & Benefits

Salary Range: Not specified, typically competitive within the healthcare SaaS industry

Benefits:

• Comprehensive medical, dental, and vision coverage
• 401(k) Plan with company match
• Paid holidays and paid time off accruals

Working Hours: 40 hours per week, with potential flexibility for high-performance roles

ASSUMPTION: Benefits indicate a comprehensive package designed to attract experienced professionals, suggesting the company values its employees' wellbeing and financial security.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, specializing in healthcare analytics

Company Size: 201-500 employees, medium-size company allowing for significant impact

Founded: 1993, with a focus on innovation in healthcare analytics

Company Description:

• Pioneer in healthcare analytics providing SaaS solutions
• Helping healthcare entities uncover millions in savings annually
• Committed to healthcare data orchestration and interoperability

Company Specialties:

• Healthcare AI and data activation
• Enterprise performance management
• Payer-provider transparency

Company Website: https://medeanalytics.com/

ASSUMPTION: The company's focus on analytics and innovation implies a dynamic work environment conducive to professional growth and learning.

📊 Role Analysis

Career Level: Senior leadership, involving strategic oversight and operational guidance

Reporting Structure: Reports directly to the COO, part of the Operations team

Work Arrangement: On-site, facilitating closer team collaboration and communication

Growth Opportunities:

• Expanding the company's client portfolio through new solutions
• Leading initiatives across cross-functional teams
• Enhancing personal expertise in cutting-edge healthcare SaaS solutions

ASSUMPTION: The role offers significant influence while leading a strategic function, making it ideal for seasoned professionals looking to shape company direction.

🌍 Location & Work Environment

Office Type: Corporate headquarters in a professional office environment

Office Location(s): 501 W President George Bush Highway, Suite 250, Richardson, TX 75080, US

Geographic Context:

• Located in Richardson, a hub for tech companies in Texas
• Access to major transportation routes
• Proximity to various urban amenities and services

Work Schedule: Standard Monday to Friday work week, with potential for extended hours during peak periods

ASSUMPTION: Location suggests an emphasis on accessibility and convenience for employees, contributing to a balanced work-life dynamic.

💼 Interview & Application Insights

Typical Process:

• Initial application review and selection
• Phone interview with HR or hiring manager
• On-site interviews with key stakeholders and team members

Key Assessment Areas:

• Strategic thinking and problem-solving abilities
• Client relationship management skills
• Leadership capability and team management

Application Tips:

• Highlight experience in healthcare analytics or SaaS
• Demonstrate strategic leadership skills in your application
• Prepare examples of successful client engagement projects

ATS Keywords: Client Success, Account Management, SaaS Solutions, Healthcare Systems, Strategic Engagement

ASSUMPTION: Interviews will primarily focus on experience and strategic fit for the company, seeking leaders with an innovative approach to client success.

🛠️ Tools & Technologies

• CRM tools like Salesforce
• Data analytics platforms like Tableau or Power BI
• AI applications for data-driven insights

ASSUMPTION: The role will require familiarity with advanced tools for managing relationships and analyzing data efficiently, indicating a need for tech-savvy candidates.

👔 Cultural Fit Considerations

Company Values:

• Commitment to innovation and excellence
• Focus on transformative healthcare solutions
• Team ethos of collaboration and continuous improvement

Work Style:

• Engaged and proactive in client interactions
• Strong emphasis on teamwork and communication
• Adaptable to the fast-paced, dynamic nature of healthcare technology

Self-Assessment Questions:

• Do you have experience leading strategic initiatives?
• Are you comfortable with data-driven decision making?
• Can you manage and nurture executive-level client relationships?

ASSUMPTION: The company culture encourages collaboration and innovation, making it suitable for proactive professionals eager to make a real impact.

⚠️ Potential Challenges

• High expectation for operational and strategic excellence
• Continuous adaptation to emerging healthcare trends
• Managing a large portfolio of diverse client accounts
• Balancing internal leadership with client-facing responsibilities

ASSUMPTION: Challenges are typical for this senior position, requiring candidates to have resilience and resourcefulness, especially in ever-evolving healthcare sectors.

📈 Similar Roles Comparison

• Similar positions in other healthcare SaaS companies could have different focus areas, like product specialization or sales emphasis
• Opportunities in larger firms might involve more structured environments, with less direct influence on company strategy
• Leadership roles in startup environments may offer more autonomy and faster-paced decision making

ASSUMPTION: Comparison helps applicants understand how this role aligns with their career aspirations, emphasizing strategic impact and leadership authority.

📝 Sample Projects

• Developing AI-driven analytics solutions for client healthcare challenges
• Leading a cross-functional team to improve client retention rates by 20%
• Implementing a scalable client success strategy for healthcare providers

ASSUMPTION: Projects would typically focus on utilizing analytics to optimize healthcare outcomes, aligning with company goals and client needs.

❓ Key Questions to Ask During Interview

• What are the main challenges currently facing the client success team?
• How does the company support continuous innovation in service offerings?
• What are the expectations for this role during the first 90 days?
• How are success and performance measured for this position?
• Can you describe the company's leadership style and values?

ASSUMPTION: Questions are designed to align candidate expectations with company objectives and to ensure cultural fit and role clarity.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant skills and experiences
• Prepare a cover letter that aligns your experience with their needs
• Be ready for a technical interview focusing on analytics and client success
• Follow up with a thank you email after your interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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