πΉ Job Title: TECH SUPPORT VIDEO - INTERN (4 MONTHS)
πΉ Company: Bosch Group
πΉ Location: Guadalupe, San JosΓ©, Costa Rica
πΉ Job Type: Intern
πΉ Category: Technical Support
πΉ Date Posted: 2025-04-29
πΉ Experience Level: Entry Level (0-2 years)
πΉ Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires strong communication skills, problem-solving abilities, and a tech enthusiast mindset. Previous experience in technical support or a related field is not required but would be an asset.
β Working with customers/employees to identify problems and advising on the solution over the phone and emails
β Logging and keeping records of customer/employee queries
β Customer Request, failure or complaint Log in (via all communication channel)
β In case of complex cases, consult with SME when needed
β Give answers to customer issues
β Process remote Support, provide available documentation, software/firmware to customers in order to help resolve their inquiry
β Solve or forward configuration and application questions
β Collect log files & configuration files & data bases when instructed
β Forward non post sales Tech Support issue to related department
β Perform other functions related to the position
ASSUMPTION: This role involves multitasking and requires the ability to work collaboratively in a team environment.
Education: Minimum high school/technical degree diploma in Networking or Computer Maintenance
Experience: None specified (entry-level position)
Required Skills:
Preferred Skills:
ASSUMPTION: While not explicitly stated, having some knowledge of networking and Windows Server environment would be beneficial for this role.
Salary Range: Industry standard for entry-level technical support internships in Costa Rica is around β‘500,000 - β‘700,000 per month (approximately $8,000 - $11,000 USD). However, this is not specified in the job listing.
Benefits:
Working Hours: Full-time (40 hours/week), Monday to Friday
ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level internships in Costa Rica. The actual salary may vary depending on the company's compensation policies.
Industry: Business Process Outsourcing, specifically focused on complex business processes and services using the latest technology and the Internet of Things
Company Size: Large (9,000+ employees globally)
Founded: Bosch Service Solutions is a division of the Bosch Group, which was founded in 1886
Company Description:
Company Specialties:
Company Website: www.boschservicesolutions.com
ASSUMPTION: Bosch Service Solutions Costa Rica is a part of the global Bosch Group, which is known for its quality and innovation in various industries.
Career Level: Entry-level (Intern)
Reporting Structure: This role reports directly to the Technical Support Manager
Work Arrangement: On-site, full-time (40 hours/week)
Growth Opportunities:
ASSUMPTION: This internship offers an excellent opportunity for individuals looking to gain practical experience in technical support and customer service.
Office Type: Corporate office environment
Office Location(s): America Free Zone, Building C-12, 5th Floor, San Francisco, Heredia, Costa Rica
Geographic Context:
Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (with a 1-hour lunch break)
ASSUMPTION: The work environment is likely to be professional and collaborative, with a focus on teamwork and customer satisfaction.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Technical Support, Troubleshooting, Customer Service, Problem Solving, Communication, Multi-tasking, Team Collaboration, Windows Server, Networking, English (B2+/C1)
ASSUMPTION: The application process may include assessments or tests to evaluate the candidate's technical skills and problem-solving abilities.
ASSUMPTION: The specific tools and technologies used may vary depending on the company's internal systems and processes.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Bosch Group values diversity and inclusion, and encourages applicants from all backgrounds to apply.
ASSUMPTION: These challenges can be overcome with strong communication skills, problem-solving abilities, and a customer-focused mindset.
ASSUMPTION: This role offers a unique opportunity to gain practical experience in technical support and customer service, while also providing a pathway for career growth within the organization.
ASSUMPTION: These projects are examples of the types of tasks an intern in this role might be asked to complete, but the actual projects may vary depending on the company's current priorities and needs.
ASSUMPTION: These questions are designed to help the candidate better understand the role, the company, and the work environment, as well as to demonstrate the candidate's interest and enthusiasm for the position.
To apply for this position:
β οΈ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.