TECH SUPPORT VIDEO - INTERN (4 MONTHS)

📌 Core Information

🔹 Job Title: TECH SUPPORT VIDEO - INTERN (4 MONTHS)

🔹 Company: Bosch Group

🔹 Location: Guadalupe, San José, Costa Rica

🔹 Job Type: Intern

🔹 Category: Technical Support

🔹 Date Posted: 2025-04-29

🔹 Experience Level: Entry Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Providing solution-driven technical support to customers and employees
• Troubleshooting hardware and software issues over the phone and email
• Logging and managing customer queries and complaints
• Collaborating with subject matter experts for complex cases
• Assisting with remote support and providing necessary documentation

ASSUMPTION: This role requires strong communication skills, problem-solving abilities, and a tech enthusiast mindset. Previous experience in technical support or a related field is not required but would be an asset.

📋 Key Responsibilities

✅ Working with customers/employees to identify problems and advising on the solution over the phone and emails

✅ Logging and keeping records of customer/employee queries

✅ Customer Request, failure or complaint Log in (via all communication channel)

✅ In case of complex cases, consult with SME when needed

✅ Give answers to customer issues

✅ Process remote Support, provide available documentation, software/firmware to customers in order to help resolve their inquiry

✅ Solve or forward configuration and application questions

✅ Collect log files & configuration files & data bases when instructed

✅ Forward non post sales Tech Support issue to related department

✅ Perform other functions related to the position

ASSUMPTION: This role involves multitasking and requires the ability to work collaboratively in a team environment.

🎯 Required Qualifications

Education: Minimum high school/technical degree diploma in Networking or Computer Maintenance

Experience: None specified (entry-level position)

Required Skills:

• Troubleshooting skills
• Strong communication skills (oral and written)
• Empathy and assertiveness
• Multi-tasking abilities
• Ability to work in a team environment
• English level B2+/C1

Preferred Skills:

• Studies/knowledge in networking, Windows Server environment
• Tech enthusiast mindset

ASSUMPTION: While not explicitly stated, having some knowledge of networking and Windows Server environment would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: Industry standard for entry-level technical support internships in Costa Rica is around ₡500,000 - ₡700,000 per month (approximately $8,000 - $11,000 USD). However, this is not specified in the job listing.

Benefits:

• On-the-job training
• Opportunity to work for a global company
• Potential for career growth within the organization

Working Hours: Full-time (40 hours/week), Monday to Friday

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level internships in Costa Rica. The actual salary may vary depending on the company's compensation policies.

📌 Applicant Insights

🔍 Company Context

Industry: Business Process Outsourcing, specifically focused on complex business processes and services using the latest technology and the Internet of Things

Company Size: Large (9,000+ employees globally)

Founded: Bosch Service Solutions is a division of the Bosch Group, which was founded in 1886

Company Description:

• Leading global supplier of Business Process Outsourcing for complex business processes and services
• Specializes in Mobility, Monitoring, and Customer Experience solutions
• Supports national and international customers in more than 35 languages

Company Specialties:

• Complex business process outsourcing
• Internet of Things (IoT) solutions
• Mobility, Monitoring, and Customer Experience services

Company Website: www.boschservicesolutions.com

ASSUMPTION: Bosch Service Solutions Costa Rica is a part of the global Bosch Group, which is known for its quality and innovation in various industries.

📊 Role Analysis

Career Level: Entry-level (Intern)

Reporting Structure: This role reports directly to the Technical Support Manager

Work Arrangement: On-site, full-time (40 hours/week)

Growth Opportunities:

• On-the-job training and skill development
• Potential for full-time employment after the internship
• Career progression within the organization

ASSUMPTION: This internship offers an excellent opportunity for individuals looking to gain practical experience in technical support and customer service.

🌍 Location & Work Environment

Office Type: Corporate office environment

Office Location(s): America Free Zone, Building C-12, 5th Floor, San Francisco, Heredia, Costa Rica

Geographic Context:

• San Francisco is a city in the province of Heredia, Costa Rica
• It is located in the Central Valley, near the capital city of San José
• The area has a tropical climate with warm temperatures year-round

Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (with a 1-hour lunch break)

ASSUMPTION: The work environment is likely to be professional and collaborative, with a focus on teamwork and customer satisfaction.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and onboarding

Key Assessment Areas:

• Communication skills (both oral and written)
• Problem-solving abilities
• Technical aptitude and troubleshooting skills
• Cultural fit and adaptability

Application Tips:

• Highlight any relevant technical skills and experiences in your resume
• Tailor your cover letter to demonstrate your enthusiasm for the role and the company
• Prepare examples of how you have handled customer service or technical support situations in the past

ATS Keywords: Technical Support, Troubleshooting, Customer Service, Problem Solving, Communication, Multi-tasking, Team Collaboration, Windows Server, Networking, English (B2+/C1)

ASSUMPTION: The application process may include assessments or tests to evaluate the candidate's technical skills and problem-solving abilities.

🛠️ Tools & Technologies

• Windows Server environment
• Networking tools and software
• Customer Relationship Management (CRM) software
• Remote support tools (e.g., TeamViewer, Remote Desktop)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's internal systems and processes.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Quality
• Performance
• Sustainability
• Responsibility

Work Style:

• Collaborative and team-oriented
• Focused on customer satisfaction
• Adaptable and responsive to change
• Results-driven and proactive

Self-Assessment Questions:

• How do you handle difficult customers or complex technical issues?
• Can you provide an example of a time when you had to work collaboratively with a team to achieve a goal?
• How do you stay organized and manage multiple tasks or projects simultaneously?

ASSUMPTION: Bosch Group values diversity and inclusion, and encourages applicants from all backgrounds to apply.

⚠️ Potential Challenges

• Handling difficult or frustrated customers
• Managing a high volume of customer inquiries
• Adapting to a fast-paced and dynamic work environment
• Working in a multicultural and multilingual team

ASSUMPTION: These challenges can be overcome with strong communication skills, problem-solving abilities, and a customer-focused mindset.

📈 Similar Roles Comparison

• This role is similar to other entry-level technical support positions, but may offer more opportunities for career growth within the organization
• Compared to other internships, this role offers a competitive salary range and the opportunity to work for a global company
• Career progression may include roles such as Technical Support Specialist, Technical Support Engineer, or similar positions

ASSUMPTION: This role offers a unique opportunity to gain practical experience in technical support and customer service, while also providing a pathway for career growth within the organization.

📝 Sample Projects

• Developing a troubleshooting guide for common customer issues
• Assisting with the implementation of a new customer relationship management (CRM) system
• Participating in a project to improve the efficiency of the technical support process

ASSUMPTION: These projects are examples of the types of tasks an intern in this role might be asked to complete, but the actual projects may vary depending on the company's current priorities and needs.

❓ Key Questions to Ask During Interview

• What are the most common technical issues faced by customers in this role?
• How does this role support the company's overall goals and objectives?
• What opportunities are there for professional development and growth within the organization?
• How does the company support work-life balance for its employees?
• What is the team structure and dynamic like for this role?

ASSUMPTION: These questions are designed to help the candidate better understand the role, the company, and the work environment, as well as to demonstrate the candidate's interest and enthusiasm for the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your relevant technical skills and experiences
• Write a cover letter expressing your enthusiasm for the role and the company
• Prepare examples of how you have handled customer service or technical support situations in the past
• Follow up with the hiring manager one week after submitting your application to confirm receipt and reiterate your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.