Technical Writer Intern

📌 Core Information

🔹 Job Title: Technical Writer Intern

🔹 Company: SWBC

🔹 Location: Hill Country Campus - PEO Office, Bulverde, TX

🔹 Job Type: Part-time, Internship

🔹 Category: Internship

🔹 Date Posted: April 7, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Gain practical hands-on experience and training in technical writing
• Develop user-friendly manuals and training presentations
• Create and maintain comprehensive technical documentation
• Work collaboratively in a fast-paced, deadline-driven environment
• Learn and grow within the financial services industry

ASSUMPTION: This internship is designed to provide students with real-world experience and a chance to learn from industry professionals. It is a great opportunity for those interested in technical writing or a career in the financial services industry.

📋 Key Responsibilities

✅ Develop user-friendly manuals and training presentations to support both new and experienced users.

✅ Create, edit, and maintain comprehensive technical documentation, including user guides, release notes, and FAQs.

✅ Convert complex technical information into easily understandable text and visual aids for diverse audiences.

✅ Gather required information to create documentation for client-specific implementations and updates.

✅ Create high-quality technical documentation for PEO products and services.

✅ Demonstrate strong writing skills and an ability to understand complex topics and create clear, concise content.

✅ Research topics and keep up to date with the technical landscape.

✅ Work independently and collaboratively to meet deadlines and deliver high-quality results.

✅ Proofread and edit content to ensure accuracy and clarity.

✅ Utilize feedback from stakeholders to refine written documents.

ASSUMPTION: The responsibilities listed are essential for the role and will provide interns with a well-rounded experience in technical writing.

🎯 Required Qualifications

Education: Pursuing a Bachelor’s or Master’s degree in Business, English, Communications, Human Resources, or a related program at an accredited university/college.

Experience: No prior experience required.

Required Skills:

• Excellent written and verbal communication skills
• Strong analytical and interpersonal skills
• Detail oriented and ability to follow up
• Organized and adaptable to change
• Passion and proactive energy for learning and getting things done
• Ability to display maturity and a high level of professionalism
• Ability to multi-task and work in a fast-paced, deadline-driven environment

Preferred Skills:

• Previous experience in technical writing or a related field
• Familiarity with the financial services industry

ASSUMPTION: These qualifications are essential for a successful internship in this role. Previous experience in technical writing is not required, as the internship is designed to provide learning and growth opportunities.

💰 Compensation & Benefits

Salary Range: As this is an internship, compensation is not specified. However, SWBC offers a competitive overall compensation package for full-time employees.

Benefits:

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program

Working Hours: Part-time, with a flexible schedule based on college/university schedule.

ASSUMPTION: While the salary range is not specified for this internship, SWBC offers competitive benefits for full-time employees, including healthcare, retirement plans, and wellness programs.

📌 Applicant Insights

🔍 Company Context

Industry: SWBC operates in the financial services industry, offering a wide range of services including mortgage, insurance, investment services, and more.

Company Size: SWBC has 11-50 employees, which means interns will have the opportunity to work closely with team members and gain a deep understanding of the company's operations.

Founded: SWBC was founded in 1963 and has since grown to become a leading provider of financial services.

Company Description:

• SWBC is a full-service financial services company offering a wide range of products and services to individuals and businesses
• The company is committed to providing exceptional customer service and helping clients achieve their financial goals
• SWBC offers a supportive and collaborative work environment that encourages growth and learning

Company Specialties:

• Mortgage banking
• Insurance services
• Investment services
• Employee benefits

Company Website: www.swbc.com

ASSUMPTION: SWBC's size and industry make it an ideal place for interns to gain practical experience and learn from industry professionals.

📊 Role Analysis

Career Level: This internship is designed for entry-level candidates with little to no professional experience in technical writing or a related field.

Reporting Structure: Interns will report directly to the Technical Writing Manager and work closely with other team members to complete projects.

Work Arrangement: This is a part-time, on-site internship with a flexible schedule based on the intern's college/university schedule.

Growth Opportunities:

• Gain practical experience in technical writing and the financial services industry
• Learn from experienced professionals and develop skills in communication, research, and documentation
• Potential for full-time employment upon graduation, depending on performance and business needs

ASSUMPTION: This internship offers numerous growth opportunities for students interested in technical writing or a career in the financial services industry.

🌍 Location & Work Environment

Office Type: SWBC's office is located on the Hill Country Campus - PEO Office in Bulverde, TX.

Office Location(s): 2602 W 13400 S, Riverton, UT 84065, US

Geographic Context:

• Bulverde is a small city located in Comal County, Texas
• The area offers a mix of urban and rural living, with easy access to outdoor recreation and cultural attractions
• The office is located on a college campus, providing a vibrant and energetic work environment

Work Schedule: Part-time, with a flexible schedule based on college/university schedule.

ASSUMPTION: The office location and work schedule provide a convenient and flexible work environment for students.

💼 Interview & Application Insights

Typical Process:

• Submit application through the provided link
• Phone or video screen with the hiring manager
• In-person or virtual interview with the Technical Writing Manager and other team members
• Background check and drug test (if applicable)

Key Assessment Areas:

• Writing and communication skills
• Attention to detail
• Ability to work collaboratively and meet deadlines
• Adaptability and willingness to learn

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this internship
• Provide examples of your writing and communication skills
• Demonstrate your enthusiasm for learning and growing within the financial services industry

ATS Keywords: Technical Writing, Documentation, Editing, Research, Communication, Analytical Skills, Interpersonal Skills, Detail Oriented, Organizational Skills, Adaptability, Proactivity, Professionalism, Multi-tasking, Team Collaboration, Deadline Management

ASSUMPTION: The application process is designed to assess candidates' skills and fit for the internship. Applicants should be prepared to provide examples of their writing and communication skills and demonstrate their enthusiasm for learning.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• MadCap Flare (for technical documentation)
• Confluence and Jira (for project management and collaboration)

ASSUMPTION: These tools are commonly used in technical writing and will be essential for completing projects during the internship.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Excellence
• Collaboration
• Accountability
• Innovation

Work Style:

• Collaborative and team-oriented
• Fast-paced and deadline-driven
• Focused on continuous learning and improvement

Self-Assessment Questions:

• Do you possess strong written and verbal communication skills?
• Are you detail-oriented and able to work collaboratively in a fast-paced environment?
• Are you passionate about learning and eager to take on new challenges?

ASSUMPTION: Applicants should assess their fit with SWBC's company values and work style to ensure a successful internship experience.

⚠️ Potential Challenges

• Balancing internship responsibilities with college/university coursework
• Adapting to a fast-paced, deadline-driven work environment
• Working with complex technical information and converting it into understandable content
• Gaining confidence in writing and communication skills

ASSUMPTION: These challenges are common for interns and can be overcome with strong time management skills, adaptability, and a willingness to learn.

📈 Similar Roles Comparison

• Unlike full-time technical writing positions, this internship is designed to provide learning and growth opportunities for students
• This internship offers a chance to gain practical experience in technical writing and the financial services industry
• Upon completion of the internship, there may be opportunities for full-time employment with SWBC

ASSUMPTION: This internship is unique in its focus on providing learning and growth opportunities for students interested in technical writing or a career in the financial services industry.

📝 Sample Projects

• Develop user-friendly manuals and training presentations for new PEO products or services
• Create and maintain comprehensive technical documentation for existing products or services
• Research and write release notes or FAQs for upcoming product updates or changes

ASSUMPTION: These projects are designed to provide interns with practical experience in technical writing and help them develop their skills in communication, research, and documentation.

❓ Key Questions to Ask During Interview

• What are the most important qualities you look for in an intern for this role?
• How does this internship fit into SWBC's overall hiring strategy for technical writers?
• What opportunities are there for growth and learning within the technical writing department?
• How does SWBC support the professional development of its interns?
• What is the typical timeline for completing projects and meeting deadlines?

ASSUMPTION: These questions are designed to help applicants better understand the role, the company, and the opportunities for growth and learning during the internship.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant skills and experiences for this internship
• Prepare examples of your writing and communication skills
• Demonstrate your enthusiasm for learning and growing within the financial services industry
• Follow up with the hiring manager one week after submitting your application to confirm receipt and express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.