📌 Core Information
🔹 Job Title: Tenant Account Analyst
🔹 Company: Simon Property Group
🔹 Location: Indianapolis, IN
🔹 Job Type: Full-Time
🔹 Category: Real Estate
🔹 Date Posted: May 19, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Engaging with tenants, management, and internal teams to facilitate timely application of revenue to open outstanding accounts.
- Owning the AR application for a set of properties and ensuring timely collections of outstanding amounts due.
- Working in a team environment and managing a large number of accounts.
- Requiring strong customer service, analytical, and communication skills.
ASSUMPTION: This role involves a high volume of accounts and requires strong organizational skills to manage multiple priorities effectively.
📋 Key Responsibilities
✅ Responsible for the collection of rents, maintenance of tenant databases, account analysis, account reconciliation, and reporting.
✅ Review and analyze aged receivable reports to determine priority of tenant contacts.
✅ Perform collection calls for base rents and other charges on assigned accounts.
✅ Provide customer service to both tenants and internal customers.
✅ Accurately record the proper classification of collection status and other associated system identification codes in a timely manner.
✅ Prepare interpretation of lease language for review by Supervisor for response to tenant inquiries.
✅ Recommend action to management for tenants that do not remit payment.
✅ Utilize best available tools to reconcile accounts, including the proper allocation of cash to charges.
✅ Prepare reports to facilitate the collection of aged balances.
✅ Perform collection calls/action on tenants identified as High Dollar delinquencies.
✅ Maintain comments field in CTI Tenant Pursuit Application in accordance with policy.
✅ Perform follow-up action on a timely basis to ensure tenant commitments are met.
✅ Prepare reports on assigned properties to accurately communicate the status of accounts to management.
✅ Identify tenant issues and escalate to Supervisor in a timely manner.
✅ Acquire understanding of other departments within the company, including Property Management, Legal, Leasing, and Accounting.
✅ Identify appropriate application of unapplied cash.
✅ Assist in collection efforts on assigned group accounts.
ASSUMPTION: This role requires strong attention to detail, as well as the ability to multitask and prioritize workloads effectively.
🎯 Required Qualifications
Education: Bachelor’s Degree preferred in Finance or Accounting
Experience: Proven ability to work independently, previous collection or customer service experience, experience in a fast-paced, high volume dynamic environment.
Required Skills:
- Strong customer service skills
- Good reconciliation and analytical skills
- Strong math aptitude
- Ability to interpret basic contract and language
- Flexibility with ability to communicate conflicts to Supervisor
- Strong negotiating skills
- Accounting knowledge
- Good business communication skills – verbal and written, 10 key calculator by touch and type 40-45 wpm
- Excellent interpersonal skills
- Previous experience using PC and software, including Word and Excel
Preferred Skills:
- Previous experience in real estate or related field
ASSUMPTION: While not explicitly stated, having experience in real estate or a related field may be beneficial for understanding the specific context of this role.
💰 Compensation & Benefits
Salary Range: $45,000 - $60,000 per year (Estimated based on industry standards for similar roles and experience levels)
Benefits:
- Medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee discounts at Simon properties
- Tuition reimbursement
Working Hours: Full-time, Monday-Friday, 8:30 AM - 5:00 PM (with a 30-minute lunch break)
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Real Estate. Simon Property Group is a global leader in the ownership of premier shopping, dining, entertainment, and mixed-use destinations.
Company Size: 5,001-10,000 employees. As a large company, Simon offers numerous opportunities for career growth and development.
Founded: 1960. Simon Property Group has a rich history and extensive experience in the real estate industry.
Company Description:
- Simon is a global leader in the ownership of premier shopping, dining, entertainment, and mixed-use destinations.
- The company's portfolio includes assets of national and international renown, providing community gathering places for millions of people every day and generating billions in annual sales.
- Simon is known for its strong balance sheet, long-tenured and well-respected senior management team, and innovative spirit.
Company Specialties:
- Real Estate
- Development
- Property Management
- Leasing
- Mall Advertising
- Gift Cards
- Office Space
- Regional Malls
- Outlet Centers
- Marketing
- Mills
- REIT
- Commercial Real Estate
- Mixed Use
- Shopping Malls
- Retail
- Dining
- Entertainment
- and Global Partnerships
Company Website: business.simon.com
ASSUMPTION: Simon Property Group's extensive experience and global presence provide a stable and growth-oriented work environment for employees.
📊 Role Analysis
Career Level: Mid-level. This role offers opportunities for career growth within the company's finance and accounting departments.
Reporting Structure: The Tenant Account Analyst reports directly to the Supervisor of Tenant Accounting.
Work Arrangement: On-site, full-time position with standard business hours.
Growth Opportunities:
- Advancement to Senior Tenant Account Analyst or similar roles within the finance and accounting departments.
- Expansion into other areas of the business, such as property management or leasing.
- Opportunities to work on special projects or initiatives that may lead to increased responsibilities and career growth.
ASSUMPTION: Given the company's size and diverse portfolio, there are numerous opportunities for career advancement and growth within Simon Property Group.
🌍 Location & Work Environment
Office Type: Corporate headquarters with a professional and collaborative work environment.
Office Location(s): Indianapolis, IN
Geographic Context:
- Indianapolis is the capital and most populous city in Indiana, with a diverse economy and a growing job market.
- The city offers a reasonable cost of living, with a variety of housing options and neighborhoods to choose from.
- Indianapolis is known for its vibrant arts and culture scene, as well as its numerous parks and recreational opportunities.
Work Schedule: Monday-Friday, 8:30 AM - 5:00 PM (with a 30-minute lunch break)
ASSUMPTION: The corporate headquarters in Indianapolis provides a dynamic and engaging work environment, with ample opportunities for collaboration and professional growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission and resume review.
- Phone or video screening to assess communication skills and cultural fit.
- In-person or virtual interview with the hiring manager and/or team members to discuss the role, responsibilities, and qualifications.
- Background check and reference verification for the final candidate.
Key Assessment Areas:
- Customer service skills and ability to handle difficult tenant interactions.
- Analytical and problem-solving skills, particularly in the context of account reconciliation and collections.
- Communication skills, both written and verbal, to effectively interact with tenants and internal teams.
- Attention to detail and ability to manage multiple priorities in a fast-paced environment.
Application Tips:
- Tailor your resume to highlight relevant experience and skills, such as customer service, collections, or accounting experience.
- Prepare for behavioral interview questions that focus on your problem-solving skills, customer service experiences, and ability to work in a team environment.
- Research Simon Property Group and the Tenant Account Analyst role to demonstrate your interest and understanding of the position.
ATS Keywords: Tenant Accounting, Collections, Customer Service, Account Reconciliation, Real Estate, Finance, Accounting, Lease Language, Tenant Database, AR Application
ASSUMPTION: The application process for Simon Property Group is competitive, and candidates should be prepared to demonstrate their qualifications and fit for the role through their resume and interview performance.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel)
- CTI Tenant Pursuit Application
- Accounting software (e.g., Yardi, MRI, or similar)
- Customer relationship management (CRM) software (e.g., Salesforce, Microsoft Dynamics, or similar)
ASSUMPTION: Familiarity with relevant accounting and customer relationship management software is beneficial for this role, but not always required.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Excellence
- Innovation
- Collaboration
- Accountability
- Diversity & Inclusion
Work Style:
- Fast-paced and dynamic work environment
- Collaborative and team-oriented culture
- Focus on continuous improvement and innovation
Self-Assessment Questions:
- Do you thrive in a fast-paced, high-volume work environment?
- Are you comfortable handling difficult customer interactions and finding creative solutions to resolve issues?
- Do you possess strong analytical and problem-solving skills, with a keen attention to detail?
- Are you able to work independently and manage multiple priorities effectively?
ASSUMPTION: Simon Property Group values candidates who are adaptable, resilient, and committed to delivering exceptional customer service in a fast-paced environment.
⚠️ Potential Challenges
- Managing a high volume of accounts and prioritizing workloads effectively.
- Dealing with difficult tenant interactions and finding creative solutions to resolve issues.
- Adapting to a fast-paced and dynamic work environment.
- Working with a diverse range of internal teams and stakeholders.
ASSUMPTION: The Tenant Account Analyst role presents unique challenges that require strong organizational skills, adaptability, and a customer-focused mindset.
📈 Similar Roles Comparison
- Tenant Account Analyst vs. Accounts Receivable Clerk: Both roles involve collections and account reconciliation, but the Tenant Account Analyst role has a more specific focus on real estate and tenant management.
- Tenant Account Analyst vs. Customer Service Representative: While both roles require strong customer service skills, the Tenant Account Analyst role involves more complex account management and collections processes.
- Tenant Account Analyst vs. Senior Tenant Account Analyst: The Senior Tenant Account Analyst role offers increased responsibilities, such as supervising junior team members, mentoring, and strategic planning.
ASSUMPTION: The Tenant Account Analyst role offers a unique blend of customer service, accounting, and real estate management skills, making it an attractive opportunity for candidates interested in a career in real estate or finance.
📝 Sample Projects
- Developing and implementing a new collections strategy to improve tenant payment compliance.
- Streamlining the account reconciliation process to reduce errors and improve efficiency.
- Collaborating with the property management team to identify and address tenant issues proactively.
ASSUMPTION: The Tenant Account Analyst role offers opportunities to work on strategic projects that drive business results and contribute to the company's overall success.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of the Tenant Account Analyst role, and how can I best prepare for them?
- How does the Tenant Account Analyst role collaborate with other departments within the company, such as Property Management and Leasing?
- What opportunities are there for career growth and development within the Tenant Accounting department and the company as a whole?
- How does Simon Property Group support work-life balance for its employees?
- What are the key priorities for the Tenant Account Analyst role in the first 30, 60, and 90 days?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Simon Property Group careers website.
- Tailor your resume to highlight relevant experience and skills, such as customer service, collections, or accounting experience.
- Prepare for behavioral interview questions that focus on your problem-solving skills, customer service experiences, and ability to work in a team environment.
- Research Simon Property Group and the Tenant Account Analyst role to demonstrate your interest and understanding of the position.
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
