📌 Core Information
🔹 Job Title: Unified Communications Analyst Mid (Travel Required)
🔹 Company: General Dynamics Information Technology
🔹 Location: Washington, DC
🔹 Job Type: Full-Time, Hybrid
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: May 14, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: 75-100% Travel Required
🚀 Job Overview
Key aspects of this role include:
- Delivering solutions to complex problems in unified communications
- Tailoring cutting-edge solutions to meet client requirements
- Site surveys, equipment identification, installation, testing, and troubleshooting
- Working with various telecommunication systems and tools
- Traveling to client sites (75-100%)
ASSUMPTION: This role requires a high level of adaptability and flexibility due to frequent travel and diverse client environments.
📋 Key Responsibilities
✅ Conduct site surveys to assess client needs and infrastructure
✅ Identify equipment needed for deployment and update trackers
✅ Install, test, document, and train users on newly installed solutions
✅ Monitor and troubleshoot EVoIP systems, identifying potential problems and mitigating impact on system performance
ASSUMPTION: This role may require working irregular hours to address system issues and ensure optimal performance.
🎯 Required Qualifications
Education: Bachelor of Science in engineering, computer science, or a related technical discipline (may substitute with commensurate work experience)
Experience: 3+ years of related experience in the industry
Required Skills:
- Avaya Modern and Legacy Telephony Systems
- MS Teams Application
- Managed Secure Telephony Platform (MSTP) - Cloud Based Telephony System Administration
- Cisco platform familiarization (Administration and Maintenance)
- Microsoft TAC familiarization
- Power Bi Report Generation
Preferred Skills:
- Experience with additional telecommunication systems and tools
- Certifications in relevant technologies
ASSUMPTION: While not explicitly stated, having experience with cloud-based telephony systems and familiarity with various operating systems would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $91,811 - $92,000 (This is an estimate based on the provided salary range and industry standards for this role and experience level)
Benefits:
- 401K with company match
- Comprehensive health and wellness packages
- Paid vacation and holiday
- Short and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Critical illness insurance
- Business travel and accident insurance
Working Hours: 40 hours per week, with flexible scheduling to accommodate travel and client needs
ASSUMPTION: The salary range provided is an estimate and may vary based on the specific needs of the client and the candidate's qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: GDIT operates in the IT Services and IT Consulting industry, serving various government and defense clients
Company Size: GDIT is a large company with over 10,000 employees, providing ample opportunities for growth and collaboration
Founded: GDIT was founded in 1996 and has since grown to become a leading provider of technology and professional services
Company Description:
- GDIT delivers consulting, technology, and mission services to major agencies across the U.S. government, defense, and intelligence community
- The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development
- GDIT is part of General Dynamics, a global aerospace and defense company
Company Specialties:
- Enterprise IT
- Network Systems Integration
- Professional and Technical Services
- Training and Simulation
- Health
- Wireless
- Defense
- Cybersecurity
- Cloud Computing
- Artificial Intelligence and Quantum Computing
Company Website: gdit.com
ASSUMPTION: GDIT's large size and diverse client base may result in varied project types and work environments for employees.
📊 Role Analysis
Career Level: This role is at the mid-level of the career ladder for unified communications analysts, with opportunities for growth and advancement
Reporting Structure: The analyst will report directly to the unified communications manager or a similar role, depending on the specific client and project
Work Arrangement: This role is a hybrid position, with 75-100% travel required. The remaining time will be spent onsite in Washington, DC
Growth Opportunities:
- Expanding skills and expertise in various telecommunication systems and tools
- Advancing to senior or management roles within the unified communications team
- Transitioning to other roles within GDIT, such as project management or business development
ASSUMPTION: Due to the travel requirements, this role may not be suitable for candidates who prefer a more stationary work environment.
🌍 Location & Work Environment
Office Type: GDIT's headquarters is located in Falls Church, Virginia, but this role requires frequent travel to client sites
Office Location(s): Washington, DC (primary work location when not traveling)
Geographic Context:
- Washington, DC is a major hub for government and defense activities, providing ample opportunities for professional growth and development
- The DC area offers a diverse range of cultural, historical, and recreational activities
- Travel requirements may expose the analyst to various climates, cultures, and work environments
Work Schedule: The work schedule will vary based on client needs and travel requirements. Analysts may need to work irregular hours to address system issues and ensure optimal performance
ASSUMPTION: The frequent travel required for this role may result in irregular work hours and time away from home.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager or HR representative
- Technical assessment or interview with the unified communications team
- Final interview with the client or GDIT leadership
Key Assessment Areas:
- Technical expertise in unified communications and related systems
- Problem-solving skills and ability to troubleshoot complex issues
- Adaptability and flexibility in diverse work environments
- Communication and interpersonal skills, both written and verbal
Application Tips:
- Highlight relevant experience and skills in your resume, focusing on those mentioned in the job description
- Tailor your cover letter to emphasize your fit for the role and GDIT's company culture
- Prepare for technical interviews by brushing up on your knowledge of unified communications systems and tools
ATS Keywords: Unified Communications, Telecommunications, Avaya, MS Teams, MSTP, Cisco, Microsoft TAC, Power Bi, Site Surveys, Installation, Troubleshooting, Travel Required
ASSUMPTION: GDIT may use an Applicant Tracking System (ATS) to filter and rank applications based on relevant keywords. Including these keywords in your resume can improve your chances of being selected for an interview.
🛠️ Tools & Technologies
- Avaya Modern and Legacy Telephony Systems
- MS Teams Application
- Managed Secure Telephony Platform (MSTP)
- Cisco platform
- Microsoft TAC
- Power Bi
- Additional tools and technologies may be required based on specific client needs
ASSUMPTION: The specific tools and technologies required for this role may vary based on the client and project.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Customer Focus
- Innovation
- Teamwork
- Accountability
Work Style:
- Collaborative and team-oriented
- Adaptable and flexible
- Problem-solving focused
- Customer-centric
Self-Assessment Questions:
- Do I possess strong technical skills in unified communications and related systems?
- Am I comfortable working in diverse environments and with various clients?
- Can I effectively communicate and collaborate with team members and clients?
- Do I have a customer-focused mindset and a commitment to delivering high-quality solutions?
ASSUMPTION: GDIT values employees who are adaptable, collaborative, and committed to delivering exceptional customer service.
⚠️ Potential Challenges
- Frequent travel may result in irregular work hours and time away from home
- Working with diverse clients may present unique challenges and requirements
- Keeping up with the latest technologies and best practices in unified communications may require continuous learning and development
- Addressing complex system issues may require working outside of regular business hours
ASSUMPTION: These challenges can be mitigated by effective time management, strong communication skills, and a commitment to continuous learning and development.
📈 Similar Roles Comparison
- This role differs from other unified communications roles in its heavy emphasis on travel and client-facing responsibilities
- GDIT's large client base and diverse project types provide unique opportunities for growth and development
- Career paths within GDIT may include transitioning to other roles, such as project management or business development
ASSUMPTION: While this role shares similarities with other unified communications roles, its unique focus on travel and client-facing responsibilities sets it apart.
📝 Sample Projects
- Conducting a comprehensive site survey for a new client and recommending appropriate unified communications solutions
- Installing and configuring a cloud-based telephony system for a client with multiple locations
- Troubleshooting and resolving complex EVoIP system issues for a government client
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and client environments that the unified communications analyst mid may encounter.
❓ Key Questions to Ask During Interview
- What are the primary challenges facing the unified communications team currently, and how can this role address them?
- How does GDIT support the professional development and growth of its unified communications analysts?
- What is the typical project timeline and workload for this role?
- How does GDIT ensure effective communication and collaboration with clients and team members, especially when working remotely?
- What are the most rewarding aspects of working as a unified communications analyst mid at GDIT?
ASSUMPTION: Asking thoughtful questions during the interview demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience and skills, focusing on those mentioned in the job description
- Write a cover letter emphasizing your fit for the role and GDIT's company culture
- Prepare for technical interviews by brushing up on your knowledge of unified communications systems and tools
- Follow up with GDIT one week after submitting your application to confirm receipt and inquire about next steps
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
