📌 Core Information
🔹 Job Title: Unified Communications and Collaboration / Senior IT Build Analyst (US)
🔹 Company: TD
🔹 Location: Mount Laurel, New Jersey, United States
🔹 Job Type: Full-Time
🔹 Category: Technology
🔹 Date Posted: May 27, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Configuration, deployment, and support of enterprise collaboration platforms
- Technical support for Webex suite of products and Microsoft Teams calling features
- Administration of Cisco Voice over IP infrastructure and related collaboration tools
- Research and implementation of industry standards, best practices, and new innovations in technology
- Collaboration with clients, team, and project team to provide technical guidance and problem resolution
ASSUMPTION: This role requires a high level of technical expertise and experience in related IP telephony design and implementation. The ideal candidate will have a strong background in enterprise collaboration platforms and a proven track record of successful project management.
📋 Key Responsibilities
✅ Configure, deploy, and support NEAT Meeting Room devices running Microsoft Teams Rooms
✅ Configure, deploy, and support Webex RoomOS devices
✅ Provide technical support for Webex suite of products
✅ Administer Microsoft Teams calling features and Teams Room systems
✅ Plan, design, build, and provide 24×7 support for Cisco Voice over IP infrastructure and related collaboration tools
✅ Develop, document, and implement best practices for projects requiring in-depth knowledge of multiple technical areas
ASSUMPTION: This role requires a strong understanding of various collaboration technologies and the ability to troubleshoot complex issues. The ideal candidate will have experience in related IP telephony design and implementation and be comfortable working in a dynamic, fast-paced environment.
🎯 Required Qualifications
Education: Undergraduate degree or Technical Certificate
Experience: 5+ years relevant experience
Required Skills:
- Experience in related IP telephony design and implementation
- Knowledge of Webex RoomOS device installation, configuration, and maintenance
- Knowledge of Cisco Unified Communications Manager/Call Manager
- Knowledge of Cisco Unity/Unity Connection
- Knowledge of Webex Calling Suite (Calling, Meeting Teams & Video)
- Knowledge of Microsoft Teams Meeting and Calling suite
- Ability to communicate effectively at all levels of an organization
- Excellent project management, troubleshooting, problem resolution, documentation, and customer management skills
Preferred Skills:
- CCNP - Collaboration Certification
- Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
ASSUMPTION: While not explicitly stated, it is assumed that candidates should have a strong background in enterprise collaboration platforms and related technologies. Additionally, candidates should have excellent communication skills and be comfortable working in a dynamic, fast-paced environment.
💰 Compensation & Benefits
Salary Range: $74,000 - $127,000 USD per year
Benefits:
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development and reward and recognition programs
Working Hours: 40 hours per week, with the possibility of adjusted work schedules and evening hours to meet customer needs
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles. The total rewards package includes a competitive salary, comprehensive benefits, and opportunities for career development and growth.
📌 Applicant Insights
🔍 Company Context
Industry: Banking
Company Size: 10,001+ employees
Founded: TD was founded in 1855 and has since grown to become one of the world's leading global financial institutions
Company Description:
- TD is the sixth largest bank in North America by assets and serves approximately 28 million customers in a number of locations in key financial centers around the globe
- TD ranks among the world's leading online financial firms, with more than 17 million active online and mobile customers
- TD is committed to delivering legendary customer experiences and being the Better Bank
Company Specialties:
- Personal and commercial banking
- Brokerage services
- Mutual funds
- Asset management
- Insurance
- Capital markets products and services
Company Website: careers.td.com
ASSUMPTION: TD is a large, established financial institution with a strong focus on customer experience and innovation. The company offers a comprehensive range of financial services and has a significant global presence.
📊 Role Analysis
Career Level: Senior/Lead
Reporting Structure: This role may involve coaching and educating others, as well as collaborating with clients, team, and project team
Work Arrangement: On-site, with the possibility of adjusted work schedules and evening hours to meet customer needs
Growth Opportunities:
- Potential to take on a leadership role within the team or organization
- Opportunities to work on high-impact projects and gain exposure to various aspects of the business
- Access to training and development programs to support career growth and advancement
ASSUMPTION: This role offers significant opportunities for career growth and development within a large, established organization. The ideal candidate will be comfortable working in a dynamic, fast-paced environment and have a strong background in enterprise collaboration platforms and related technologies.
🌍 Location & Work Environment
Office Type: Corporate office environment
Office Location(s): Mount Laurel, New Jersey, United States
Geographic Context:
- Mount Laurel is located in southern New Jersey, approximately 30 miles east of Philadelphia, Pennsylvania
- The area is known for its suburban communities and proximity to major cities
- The office is located in the Mount Laurel Technology Center, a mixed-use development that includes office buildings, retail spaces, and residential units
Work Schedule: 40 hours per week, with the possibility of adjusted work schedules and evening hours to meet customer needs
ASSUMPTION: The office is located in a suburban area with easy access to major cities and transportation infrastructure. The work environment is dynamic and fast-paced, with a focus on collaboration and innovation.
💼 Interview & Application Insights
Typical Process:
- Phone or video screening
- Technical assessment or case study
- On-site or virtual interview with hiring manager and/or team members
- Final round interview with senior leadership
Key Assessment Areas:
- Technical expertise in enterprise collaboration platforms and related technologies
- Problem-solving and troubleshooting skills
- Communication and interpersonal skills
- Project management and customer management skills
- Alignment with company values and culture
Application Tips:
- Highlight relevant experience and skills in your resume, with a focus on enterprise collaboration platforms and related technologies
- Prepare for technical assessment or case study by brushing up on your knowledge of enterprise collaboration platforms and related technologies
- Research the company and role to demonstrate your understanding and enthusiasm for the opportunity
- Prepare thoughtful questions to ask the interviewer about the role, team, and company
ATS Keywords: Enterprise collaboration platforms, IP telephony design, implementation, Webex RoomOS, Cisco Unified Communications Manager, Cisco Unity, Webex Calling Suite, Microsoft Teams
ASSUMPTION: The interview process is designed to assess the candidate's technical expertise, problem-solving skills, and cultural fit. The ideal candidate will have a strong background in enterprise collaboration platforms and related technologies and be comfortable working in a dynamic, fast-paced environment.
🛠️ Tools & Technologies
- Microsoft Teams
- Webex
- Cisco Unified Communications Manager
- Cisco Unity
- Cisco Voice over IP infrastructure
- LAN/WAN technologies
- Voice protocols (SIP, H323, MGCP, SCCP)
ASSUMPTION: This role requires a strong understanding of various collaboration technologies and the ability to troubleshoot complex issues. The ideal candidate will have experience in related IP telephony design and implementation and be comfortable working with a wide range of tools and technologies.
👔 Cultural Fit Considerations
Company Values:
- Customer-focused
- Integrity
- Respect
- Inclusion
- Collaboration
- Accountability
Work Style:
- Dynamic and fast-paced
- Collaborative and team-oriented
- Focused on delivering legendary customer experiences
- Committed to innovation and continuous improvement
Self-Assessment Questions:
- Do you have a proven track record of successful project management in a dynamic, fast-paced environment?
- Are you comfortable working with a wide range of tools and technologies, including enterprise collaboration platforms and related technologies?
- Do you have excellent communication and interpersonal skills, with the ability to collaborate effectively with clients, team, and project team?
ASSUMPTION: TD is a large, established financial institution with a strong focus on customer experience and innovation. The ideal candidate will be comfortable working in a dynamic, fast-paced environment and have a strong background in enterprise collaboration platforms and related technologies.
⚠️ Potential Challenges
- Working in a dynamic, fast-paced environment may require flexibility and adaptability
- The role may involve working outside of normal business hours to meet customer needs
- The role may require travel, including occasional domestic travel
- The role may involve working with a wide range of tools and technologies, including enterprise collaboration platforms and related technologies
ASSUMPTION: This role offers significant opportunities for career growth and development within a large, established organization. However, it also presents certain challenges, including the need to work in a dynamic, fast-paced environment and the possibility of working outside of normal business hours to meet customer needs.
📈 Similar Roles Comparison
- This role is similar to other senior IT build analyst roles, but with a specific focus on enterprise collaboration platforms and related technologies
- Compared to other roles in the banking industry, this role requires a strong background in enterprise collaboration platforms and related technologies
- Career path comparison: This role may lead to opportunities for advancement within the IT department or the broader organization
ASSUMPTION: This role is similar to other senior IT build analyst roles, but with a specific focus on enterprise collaboration platforms and related technologies. The ideal candidate will have a strong background in enterprise collaboration platforms and related technologies and be comfortable working in a dynamic, fast-paced environment.
📝 Sample Projects
- Migration of enterprise collaboration platforms to a cloud-based environment
- Implementation of new collaboration tools and technologies to improve customer experience
- Troubleshooting and resolution of complex issues related to enterprise collaboration platforms and related technologies
ASSUMPTION: These sample projects are intended to illustrate the types of tasks and responsibilities that the ideal candidate may be expected to perform in this role. The ideal candidate will have a strong background in enterprise collaboration platforms and related technologies and be comfortable working in a dynamic, fast-paced environment.
❓ Key Questions to Ask During Interview
- What are the biggest challenges facing the team or organization in the next 12 months?
- How does this role contribute to the team's or organization's overall goals and objectives?
- What opportunities are there for professional development and growth within the team or organization?
- How does the team or organization support work-life balance for its employees?
- What is the team or organization's approach to innovation and continuous improvement?
ASSUMPTION: These questions are intended to help the candidate better understand the role, team, and organization, as well as assess the candidate's fit with the company's values and culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Customize your resume to highlight relevant experience and skills, with a focus on enterprise collaboration platforms and related technologies
- Prepare a cover letter that demonstrates your understanding and enthusiasm for the opportunity
- Prepare for technical assessment or case study by brushing up on your knowledge of enterprise collaboration platforms and related technologies
- Follow up with the recruiter one week after submission to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
