📌 Core Information
🔹 Job Title: Unified Communications Specialist
🔹 Company: Q2
🔹 Location: Austin, Texas, United States
🔹 Job Type: Full-time
🔹 Category: Information Technology
🔹 Date Posted: 2025-05-27
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Provisioning, installation, and maintenance of audio-visual and unified communications systems
- Troubleshooting and end-user support for AV/UC hardware and software
- Project management and coordination of large UC installation projects
- Vendor management and relationship building
- Ensuring adherence to high standards for system hardware, operating systems, and software
ASSUMPTION: This role requires a balance of technical expertise and strong communication skills to effectively support users and manage vendors.
📋 Key Responsibilities
✅ Provide end user support for audio-video/unified communications hardware and software systems
✅ Monitor and respond quickly and effectively to requests received through the IT ticketing system
✅ Perform daily health checks of conference room UC equipment
✅ Provide daily administration and support of Q2’s company provided cell phone plan
✅ Participate in project management and coordination of large UC installation projects
✅ Prepare for quarterly company presentations from multiple remote locations
✅ Modify configurations, utilities, software default settings, etc. for the presentation equipment
✅ Document internal procedures
✅ Assist with user training
✅ Maintain inventory of all equipment, software, and software licenses
✅ Report issues for escalation
✅ Ensure all security, availability, confidentiality, and privacy policies and controls are followed
✅ Manage UC vendor relationships
✅ Provide desktop support to internal end-users
ASSUMPTION: This role may require occasional on-call duties and weekend work to support company events and presentations.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: 2+ years of AV/UC technical support experience
Required Skills:
- Familiarity with various UC hardware and software platforms (Zoom, Microsoft Teams, Poly, Crestron, Shure, DSP systems, etc.)
- Excellent written and verbal communication skills, with a focus on planning, execution, and follow-up
- Strong troubleshooting and problem-solving skills
- Ability to work independently and in a team environment
Preferred Skills:
- Bachelor's Degree in Information Systems or a related technical field
- 1+ years of AV/UC project management experience
- Enterprise level MDM experience (JAMF, InTune, Zoom Device Management)
ASSUMPTION: While a Bachelor's Degree is preferred, relevant experience and certifications may be considered in lieu of a degree.
💰 Compensation & Benefits
Salary Range: $60,000 - $80,000 per year (Based on industry standards for a mid-level AV/UC specialist in Austin, TX)
Benefits:
- Health & Wellness Benefits
- Flexible Time Off
- Career Development & Mentoring Programs
- Employee Peer Recognition Programs – “You Earned it”
- Community Volunteering & Company Philanthropy Programs
Working Hours: Full-time, 40 hours per week, with occasional on-call duties and weekend work as needed
ASSUMPTION: Salary range is an estimate based on market research and may vary depending on the candidate's experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services
Company Size: Medium (1,001-5,000 employees)
Founded: 2004 (Q2's founding date is not explicitly stated, but it was founded in 2004 according to external sources)
Company Description:
- Q2 is a financial experience company dedicated to providing digital banking and lending solutions to banks, credit unions, alternative finance, and fintech companies worldwide.
- Q2 enables its partners to provide cohesive, secure, data-driven experiences to every account holder – from consumer to small business and corporate.
- Headquartered in Austin, Texas, Q2 has offices throughout the world and is publicly traded on the NYSE under the stock symbol QTWO.
Company Specialties:
- Banking Technology
- Banking Software
- Online Banking
- Mobile Banking
- Security
- Digital banking
- Lending
- Payments
- Fintech
- Commercial banking
- Business banking
- Banking as a Service
- Compliance
- Leasing
- Retail banking
Company Website: Q2.com
ASSUMPTION: Q2's mission is to build strong, diverse communities by strengthening their financial institutions with digital transformation solutions.
📊 Role Analysis
Career Level: Mid-level (2-5 years of experience)
Reporting Structure: This role reports directly to the IT Manager or a similar role within the IT department.
Work Arrangement: Hybrid (On-site with remote work options)
Growth Opportunities:
- Advancement to Senior Unified Communications Specialist or similar roles within the IT department
- Expansion into other areas of IT or related departments, such as project management or vendor management
- Potential opportunities in Q2's global offices
ASSUMPTION: Q2 offers opportunities for career growth and development through ongoing learning opportunities, mentorship programs, and internal mobility.
🌍 Location & Work Environment
Office Type: Hybrid (On-site and remote work options)
Office Location(s): 13785 Research Blvd., Suite 150, Austin, TX 78750, US
Geographic Context:
- Austin, Texas, is known for its vibrant tech industry, live music scene, and outdoor activities.
- The cost of living in Austin is relatively affordable compared to other major tech hubs in the US.
- Austin has a humid subtropical climate, with mild winters and hot summers.
Work Schedule: Full-time, 40 hours per week, with occasional on-call duties and weekend work as needed
ASSUMPTION: Q2's hybrid work arrangement allows employees to balance on-site collaboration and remote work for better work-life balance.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager or HR
- Technical assessment or skills test
- On-site or video interview with the IT team
- Final interview with the IT Manager or a senior IT leader
- Background check and offer extension
Key Assessment Areas:
- Technical skills and expertise in AV/UC hardware and software
- Troubleshooting and problem-solving abilities
- Communication skills and customer service mindset
- Project management and coordination skills
- Adaptability and ability to work in a fast-paced environment
Application Tips:
- Highlight relevant experience and skills in your resume, using specific examples and quantifiable achievements.
- Tailor your cover letter to Q2's mission and values, explaining how your skills and experience align with the role.
- Prepare for technical assessment questions by brushing up on your AV/UC hardware and software knowledge.
- Research Q2's company culture and be ready to discuss how your personal values align with the company's.
ATS Keywords: Unified Communications, AV/UC Specialist, Audio-Visual Support, Project Management, Troubleshooting, Vendor Management, IT Support, Technical Skills, Communication Skills, AV/UC Hardware, AV/UC Software
ASSUMPTION: Q2's interview process focuses on assessing technical skills, cultural fit, and problem-solving abilities.
🛠️ Tools & Technologies
- Zoom
- Zoom Phone
- Microsoft Teams
- Poly
- Crestron
- Shure
- DSP systems
- JAMF
- InTune
- Zoom Device Management
ASSUMPTION: This list is not exhaustive, and the Unified Communications Specialist may work with additional tools and technologies as needed.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Accountable
- Inclusive
Work Style:
- Fast-paced and dynamic
- Collaborative and team-oriented
- Customer-focused
- Adaptable and flexible
- Results-driven
Self-Assessment Questions:
- How do your personal values align with Q2's company values?
- Can you provide an example of a time when you had to adapt to a significant change in your work environment, and how did you handle it?
- How do you approach building and maintaining strong relationships with vendors and clients?
ASSUMPTION: Q2's company culture emphasizes customer-centricity, innovation, collaboration, accountability, and inclusivity, with a focus on delivering exceptional experiences to both customers and employees.
⚠️ Potential Challenges
- Occasional on-call duties and weekend work to support company events and presentations
- Managing multiple projects and priorities simultaneously
- Keeping up with the latest AV/UC hardware and software trends and technologies
- Working in a fast-paced and dynamic environment
ASSUMPTION: These challenges require strong time management, prioritization, and adaptability skills to succeed in this role.
📈 Similar Roles Comparison
- Unlike traditional IT support roles, the Unified Communications Specialist focuses specifically on AV/UC hardware and software, requiring specialized knowledge and expertise.
- Compared to other AV/UC roles, this position emphasizes project management, vendor management, and end-user support, requiring a broader skill set.
- Career progression in this role may lead to senior-level AV/UC specialist or related IT management positions, with potential opportunities in Q2's global offices.
ASSUMPTION: This role offers unique opportunities for growth and development within the AV/UC and IT fields.
📝 Sample Projects
- Managing the installation and configuration of AV/UC hardware and software for a new office location
- Coordinating a large-scale event or presentation with multiple remote locations
- Developing and implementing internal procedures for AV/UC hardware and software maintenance
ASSUMPTION: These sample projects demonstrate the range of responsibilities and tasks required for the Unified Communications Specialist role.
❓ Key Questions to Ask During Interview
- Can you describe a typical day or week in this role, and how would my responsibilities evolve over time?
- How does Q2 support the professional development and growth of its employees, particularly in the IT department?
- Can you provide an example of a recent AV/UC project or initiative at Q2, and how it was managed and executed?
- How does Q2 ensure the security and confidentiality of its AV/UC systems and data?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
ASSUMPTION: These questions help applicants better understand the role's day-to-day responsibilities, Q2's company culture, and the challenges and opportunities that come with the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for technical assessment questions by brushing up on your AV/UC hardware and software knowledge
- Research Q2's company culture and be ready to discuss how your personal values align with the company's
- Follow up with the hiring manager or HR within one week of submitting your application, if you have not heard back
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
