UX Content Designer

📌 Core Information

🔹 Job Title: UX Content Designer

🔹 Company: Liberty Mutual Insurance

🔹 Location: Boston, MA (Hybrid)

🔹 Job Type: Full-Time

🔹 Category: User Experience

🔹 Date Posted: May 4, 2025

🔹 Experience Level: Intermediate (2-5 years)

🔹 Remote Status: Hybrid (50-mile radius of specified locations)

🚀 Job Overview

Key aspects of this role include:

• Supporting the modernization of primary sales tools for independent agents and sales call center representatives
• Collaborating with product teams to deliver content solutions that enhance user experience and meet business goals
• Working in an agile environment with product owners, designers, engineers, and other content designers
• Continuously seeking and integrating user feedback to optimize content
• Coordinating across multiple projects and work streams to ensure a seamless user experience

ASSUMPTION: This role focuses on creating best-in-class digital tools for power users, aiming to increase agent and rep efficiency, improve satisfaction, and reduce expenses and tech costs.

📋 Key Responsibilities

✅ Work in an agile environment, partnering with various teams to deliver content solutions

✅ Identify content opportunities through content design and strategy methods

✅ Write concise, effective content adhering to guidelines for tone and voice, following established standards and best practices

✅ Continuously seek and integrate user feedback to evaluate UX effectiveness and optimize content

✅ Coordinate across multiple projects and work streams to ensure a seamless user experience

ASSUMPTION: This role requires strong attention to detail, exceptional communication skills, and the ability to manage multiple projects simultaneously.

🎯 Required Qualifications

Education: Bachelor's degree in English, Communications, Journalism, or a related field

Experience: At least 2 years of experience in content design, preferably for internal-facing digital applications

Required Skills:

• Proven track record of successfully delivering content for internal-facing digital applications
• Experience working on design teams in an agile methodology environment
• Knowledge of content design and strategy methods, such as content audits, competitive assessments, quantitative analysis, design thinking exercises, user research, and persona development
• Analytical skills and the ability to synthesize complex information
• Strong written and oral communication skills
• Ability to present projects and status reports
• Strong relationship building, networking, and collaboration skills

Preferred Skills:

• Experience leading content initiatives from ideation through implementation
• Exposure to human-centered design practices and product development methodologies
• Portfolio of written work demonstrating creativity, problem-solving, business impact, and results

ASSUMPTION: Candidates should have a strong attention to detail and enjoy working collaboratively on large projects while giving and taking feedback from both junior and senior design partners.

💰 Compensation & Benefits

Salary Range: $75,000 - $100,000 per year (Based on industry standards for an intermediate UX Content Designer in the Boston area)

Benefits:

• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Tuition assistance and professional development opportunities
• Employee discounts and wellness programs

Working Hours: Full-time, typically 8:30 AM - 5:00 PM EST, with flexibility for hybrid workers

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Insurance

Company Size: 10,001+ employees (Enterprise)

Founded: 1912 (Headquarters in Boston, MA)

Company Description:

• Liberty Mutual is a global property and casualty insurer, ranked 8th largest globally based on 2023 gross written premium and 87th on the Fortune 100 list of largest corporations in the US based on 2023 revenue
• Offers a wide range of insurance products and services, including personal automobile, homeowners, specialty lines, reinsurance, commercial multiple-peril, workers compensation, commercial automobile, general liability, surety, and commercial property
• Employs over 40,000 people in 29 countries and economies around the world

Company Specialties:

• Insurance

Company Website: www.libertymutualgroup.com

ASSUMPTION: Liberty Mutual is a well-established company with a strong reputation in the insurance industry, offering a comprehensive benefits package and opportunities for professional growth.

📊 Role Analysis

Career Level: Intermediate (2-5 years of experience)

Reporting Structure: This role reports to the UX Product Design team lead

Work Arrangement: Hybrid (50-mile radius of specified locations, with in-office requirements)

Growth Opportunities:

• Potential to grow within the UX organization as the team expands and takes on new projects
• Opportunities to collaborate with various product teams and contribute to the success of multiple projects
• Chance to develop skills in content design, user experience, and agile methodologies

ASSUMPTION: This role offers growth opportunities through collaboration, skill development, and exposure to various aspects of the business.

🌍 Location & Work Environment

Office Type: Hybrid (50-mile radius of specified locations)

Office Location(s): Boston, MA; Portsmouth, NH; Seattle, WA; Plano, TX

Geographic Context:

• Boston, MA: A major city with a thriving tech industry, known for its historical sites, cultural attractions, and diverse neighborhoods
• Portsmouth, NH: A smaller city with a rich history, located about an hour north of Boston, offering a more laid-back atmosphere
• Seattle, WA: A major city in the Pacific Northwest, known for its tech industry, natural beauty, and vibrant culture
• Plano, TX: A city in the Dallas-Fort Worth metroplex, offering a mix of urban and suburban living with a lower cost of living compared to other major Texas cities

Work Schedule: Full-time, typically 8:30 AM - 5:00 PM local time, with flexibility for hybrid workers

ASSUMPTION: The hybrid work arrangement allows for flexibility while still providing opportunities for in-person collaboration and networking.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screening with the hiring manager
• On-site or virtual interview with the UX team and potential stakeholders
• Final round interview with the UX team lead or manager
• Background check and offer

Key Assessment Areas:

• Portfolio of written work demonstrating creativity, problem-solving, business impact, and results
• Communication skills and ability to present projects and status reports
• Collaboration and relationship-building skills
• Understanding of content design and strategy methods
• Analytical skills and ability to synthesize complex information

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare a portfolio showcasing your best work, including writing samples and any user research or design thinking exercises you've conducted
• Be ready to discuss your thought process and approach to content design and strategy
• Research Liberty Mutual and the UX team to demonstrate your understanding of the company and role

ATS Keywords: UX Content Designer, Content Design, User Experience, Agile Methodology, Information Architecture, Writing, User Feedback, Collaboration, Communication, Project Management, Human-Centered Design, Analytical Skills, Content Strategy, Design Thinking, Persona Development, Content Audits, Competitive Assessments

ASSUMPTION: The interview process will focus on assessing your content design skills, communication abilities, and cultural fit within the UX team.

🛠️ Tools & Technologies

• Content design and strategy tools (e.g., content audits, competitive assessments, user research, persona development)
• Collaboration tools (e.g., JIRA, Confluence, Slack)
• Design thinking tools (e.g., whiteboarding, sketching, prototyping)
• Project management tools (e.g., JIRA, Asana, Trello)

ASSUMPTION: The UX team at Liberty Mutual uses a variety of tools to facilitate collaboration, design thinking, and project management.

👔 Cultural Fit Considerations

Company Values:

• Put people first
• Act with integrity
• Pursue excellence
• Embrace change
• Collaborate and respect

Work Style:

• Collaborative and team-oriented
• Agile and adaptable
• Focused on continuous improvement
• Data-driven and analytical
• Committed to diversity, equity, and inclusion

Self-Assessment Questions:

• Do you thrive in a collaborative, agile environment?
• Are you comfortable working with diverse teams and stakeholders?
• Do you have a strong attention to detail and ability to manage multiple projects simultaneously?
• Are you comfortable presenting projects and status reports to various levels of the organization?
• Do you embrace a growth mindset and continuous learning approach?

ASSUMPTION: Liberty Mutual values candidates who align with their core values and work style, emphasizing collaboration, adaptability, and a commitment to continuous improvement.

⚠️ Potential Challenges

• Working with multiple teams and stakeholders may require strong communication and project management skills
• Balancing multiple projects and work streams may be challenging at times
• The hybrid work arrangement may require occasional travel to specified locations
• Working in an agile environment may involve tight deadlines and rapid iteration

ASSUMPTION: These challenges can be overcome with strong communication, project management, and time management skills, as well as a willingness to adapt to the dynamic nature of an agile environment.

📈 Similar Roles Comparison

• This role focuses on internal-facing digital applications, while similar roles may focus on external customer-facing content
• Liberty Mutual is a well-established insurance company, offering a comprehensive benefits package and opportunities for professional growth
• Career paths for UX Content Designers may include specializing in a specific industry or moving into a UX writing or content strategy role

ASSUMPTION: This role offers unique opportunities within the insurance industry, with a focus on internal-facing digital applications and a chance to work with a well-established company.

📝 Sample Projects

• Redesigning the user interface and user experience of an agent-facing application to improve efficiency and satisfaction
• Conducting user research and competitive assessments to inform content strategy and design decisions
• Developing user personas and user journey maps to guide content creation and optimization

ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities for a UX Content Designer at Liberty Mutual, focusing on user-centered design, content strategy, and collaboration with various teams.

❓ Key Questions to Ask During Interview

• Can you describe the UX team's approach to content design and strategy?
• How does the UX team collaborate with product teams and stakeholders?
• What are the biggest challenges facing the UX team currently, and how can this role help address them?
• How does Liberty Mutual support the professional development and growth of its UX team members?
• What are the most important qualities for success in this role?

ASSUMPTION: Asking these questions will help you better understand the role, the UX team, and Liberty Mutual's approach to content design and professional development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
• Prepare a portfolio showcasing your best work, including writing samples and any user research or design thinking exercises you've conducted
• Research Liberty Mutual and the UX team to demonstrate your understanding of the company and role
• Follow up with the hiring manager one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.